Business Process Management Model Research Articles

DEVELOPMENT OF A MATHEMATICAL MODEL FOR BUSINESS PROCESS AUTOMATION

The article discusses the main elements of creating an ideal mathematical model of the operating procedure of the budget department for IT enterprises. The main technical problems arising in the context of deteriorating business conditions and economic instability are analyzed from the point of view of strategy. The introduction of information technology and the creation of specialized programs and modules are the primary methods for resolving the issues associated with the automation of business processes. By using such systems in various functional divisions, it is possible to reduce the amount of human factor and unneeded paperwork while also making the information gathered at the organization clear, accessible, and organized. Business process management modeling, which is a numerical optimization synthesis of the structure, components, and parameters of a business process, is incredibly important yet is still in its infancy. The cost of an IT project is the primary concern of the developed principles of mathematical modeling of business process management. The baseline data for the generated model, as well as its structure and the findings obtained, can alter dramatically throughout the simulation depending on the nature and peculiarities of each specific project. The research under discussion is aimed at increasing competitiveness in the market and maximizing the overall strategy of the organization. When constructing a mathematical model, the author pays special attention to the methods of mathematical modeling of a business process based on the principles of queuing theory. The created model will allow budget departments of IT companies to evaluate and improve their activities.

An experimental investigation of BPMN-based corporate communications modeling

PurposeDespite corporate communications having an immense impact on corporate success, there is a lack of dedicated techniques for their management and visualization. A potential strategy is to apply business process management (BPM) approach with business process model and notation (BPMN) modeling techniques.Design/methodology/approachThe goal of this study was to gain empirical insights into the cognitive effectiveness of BPMN-based corporate communications modeling. To this end, experimental research was performed in which subjects tested two modeling notations – standardized BPMN conversation diagrams and a BPMN extension with corporate communications-specific concepts.FindingsStandard conversation diagrams were demonstrated to be more time-efficient for designing and interpreting diagrams. However, the subjects made significantly fewer mistakes when interpreting the diagrams modeled in the BPMN extension. Subjects also evolved positive perceptions toward the proposed extension.Practical implicationsBPMN-based corporate communications modeling may be applied to organizations to depict how formal communications are or should be performed consistently, effectively and transparently by following and integrating with BPM approaches and modeling techniques.Originality/valueThe paper provides empirical insights into the cognitive effectiveness of corporate communications modeling based on BPMN and positions the corresponding models into typical process architecture.

CARVER+Shock and Business Process Management in Improving Food Safety of Primary Production

Context: Food safety is essential for every human. It determines public health, nutrition, elimination of hunger, and the promotion of sustainable agriculture. It is crucial for sustainable production, consumption, and international food trade. Ensuring food safety is the fundamental challenge of the 21st century. Food safety is often related to food defense and includes protection against intentional contamination with various chemical, biological, or other harmful substances. By introducing food protection tools and methods, any company reduces risk and creates an opportunity to generate more significant and reliable profits and improved production for society. One such method could be the CARVER+Shock. The method is an offensive targeting prioritization tool that has been adapted for use in the food sector. Objective: The article aims to present the experience of the first implementation of CARVER+Shock in a Polish primary production company, to improve the approach to food safety and food defense. Methods: The article is a case study. Descriptive analysis was performed to analyze legal acts and safety management standards in food defense. The authors used the CARVER+Shock expert method to estimate companies’ vulnerability. CARVER is an acronym for Criticality, Accessibility, Recoverability, Vulnerability, Effect, Recognizability. The visualization and risk analysis were made using business process management and business process modeling (VACD diagram) Results and conclusions: Primary production enterprise dealing with the cultivation and confectioning of the pre-treatment and sale of peeled onions for further processing purposes was examined. Five essential stages of the production process were assessed, and risks were assigned. Recognizability and criticality turned out to be the most crucial attribute of CARVER+Shock. Overall, the study showed that the company was not fully prepared for the threat posed by food terrorism. The organization did not have any procedures describing how to proceed during deliberate attacks. In addition, workers had low awareness of food defense throughout the food chain. Based on these conclusions, several detailed improvement actions were formulated. The results obtained from the pioneering application of the CARVER+Shock method for a Polish primary production company may constitute a benchmark for other sectors of the food industry, both domestically and abroad. Significance: The article describes the results of the first Polish attempts to use CARVER+Shock and business process management to improve the approach to food safety in a primary production enterprise.

Intelligent Digital Platform for Community-Based Rural Tourism—A Novel Concept Development in Peru

The COVID-19 pandemic has driven the rapid evolution and digitization of different tourism sectors through Industry 4.0. However, Community-based Rural Tourism (CRT) has not experienced the same technological advancement. Thus, considering tourism as a powerful socioeconomic driver, this research is based on the relevance of the CRT for the development of rural areas through job creation, preservation of historical-cultural and architectural heritage, and appreciation of the local market. Therefore, the objective of this paper is to present a concept development model of an intelligent digital platform (IDP), where tourism products and services are visualized, articulated, and integrated with the different actors of the CRT, offering a personalized tourist experience. The concept was developed based on Business Process Management and Business Model Canvas (BMC). Thus, through meetings and interviews, it was possible to extract essential information to obtain the necessary know-how for the development of the concept. It was concluded that the COVID-19 pandemic has established a new business scenario, intensifying and accelerating the use of digital tools and ICTs in several sectors, including tourism. However, the use of ICTs in CRT is still incipient. As Peru is a country where rural tourism has a strong tradition, but there are no specific platforms for CRT, which makes the broad dissemination of rural experiences difficult, a BMC template has been developed to integrate the expected objectives, and the application of the proposed framework serves as a guide for other platforms with different niches markets in the tourism sector.

MODELING THE PROCESS OF DEBT MANAGEMENT IN THE SYSTEM OF ADMINISTRATION OF FINANCIAL ACTIVITIES OF THE ENTERPRISE

The article considers topical aspects of managing receivables and payables of the enterprise as a prerequisite for improving payment discipline. The essence of debt management in the system of administration of financial activity of the enterprise, the economic nature of receivables and payables, the advantages and disadvantages of the formation of receivables and payables of the enterprise are studied. Part of the receivables and payables in the financial and economic activities of the enterprise is inevitable and must be within acceptable limits, respectively, not to cause financial risks that may cause bankruptcy. The article emphasizes the need for rational and sound management of receivables and payables, as it has a direct impact on the effective functioning and development of the enterprise, the level of its financial results and image among partner companies. The reasons for the formation and impact on the activities of enterprises receivables and payables are outlined. Factors influencing the amount of accounts payable are considered. The main tasks of receivables and payables management of the enterprise are researched and formulated. The system of measures for management of receivables and payables of the enterprise is investigated and generalized. the company needs to form a certain model of business process management. In order to increase the efficiency of receivables and payables management at enterprises, a structural and functional model of the company's receivables and payables management process has been developed. The conceptual directions of improving the management of receivables and payables are given and the need to strengthen the practical component of the proposed recommendations is emphasized.

Применение проектных и процессных подходов на примере крупнейших банков Российской Федерации

The article contains materials on the periodization of the application and development of project and process management in the banking sector of the Russian Federation in 2008–2021. Based on modern ideas about the economic (financial) crisis as a factor in stimulating innovation, including the banking sector, the author examines the consequences of the 2008–2009 and 2014–2015 crises and the corona crisis 2020-2021 as one of the answers to them - the introduction of project and process approaches by banks to improve banking processes. The author reveals the impact of the crisis (2008–2009) on the development and implementation by the largest banks of innovative technologies based on lean manufacturing approaches (Lean), the creation of their own production systems, as well as brief conclusions on the results of the application of lean management. The impact of the crisis of 2014–2015 is considered to stimulate innovation of commercial banks using the innovative Agile project approach, an innovative process approach based on the BPM (Business Process Management) model and other similar models. Process management and time-to-market reduction using the Agile approach are of particular relevance in the context of declining margins of the banking business and/or focusing on the best customer experience of leading Russian banks. Particular attention is paid to the innovations of 2020–2021, focused on the implementation of the ecosystem approach in the banking sector. The financial crisis caused by the coronavirus pandemic (corona crisis) has greatly accelerated the social, economic and geopolitical processes taking place in the world, and it will be easier for those organizations that have wide product and service lines and create ecosystems that form a seamless customer experience. Project and process management discussed in the article are used in most of the largest Russian banks and their ecosystems at the present time.

ОПТИМІЗАЦІЙНО-ІНФОРМАЦІЙНА МОДЕЛЬ УПРАВЛІННЯ БІЗНЕС-ПРОЦЕСАМИ ПІДПРИЄМСТВА

The purpose of the study is to develop an optimization-information model of enterprise business process management under conditions of risk. The success of any enterprise in conditions of risk is directly determined not only by potential, but also directly depends on the optimization and control of business processes at the enterprise. Based on the study of the theory and analysis of business practice, it was established that today there are problems that are directly related to the features, economic-mathematical modeling and optimization of business processes at enterprises in conditions of risk. It is noted that the process of optimizing business processes at the enterprise is aimed at increasing the potential of the enterprise, as well as at increasing profits. Profit as the value of the final result of business – the specific amount by which revenues exceed the costs associated with them (that is, exceed the amount of costs incurred in the process of economic activity). According to the results of the conducted research, a new optimization-information model of enterprise business process management is presented. With the help of this model, the conditions for the implementation of an effective technological process are established, taking into account the criterion of quality of sustainable development and risks. Here, the technological process should be understood as a set or system of certain operations on the use of raw materials and materials, technology and the manufacture of finished products. Taking into account the quality functional and restrictions on risks, a new optimization-information model and a new approach have also been developed to assess the optimal amount (volume) of information, the reliability coefficient and the optimal profit, while implementing an effective technological process. It is advisable to carry out further research in the direction of evaluating the effectiveness of business processes and technological development of enterprises.

Business Process Model for IOT Based Systems Operations

The internet of things (IoT) is an innovative and advanced high-level IT development that provides the connection between a large network of devices equipped with numerous computing capabilities, actuation, and sensing with the help of internet connection, consequently providing multifarious novel services regarding smart systems. All around the globe the attractive big data analytics and IoT services are allowing initiatives regarding smart systems. Business processes are commonly executed inside the application systems where computers, objects of IoT as well as humans participate. However, for the system-supported processes, the use of IoT technology is still facing the problem of the absence of a standard system architecture that is essential to manage the coordination in a smart IoT environment. Business process management (BPM) is regarded as a substantial technique for designing, controlling, and improving the processes of a system. This article introduces a BPM modeling approach for IoT-based systems operation exploits IoT using BPM by adopting an IoT framework architecture and considering IoT data for interaction in a defined process model. The methodology has been carried out on top of current BPM modeling notions and system techniques for formal representations of the system and also to get through the challenges of collaboration and connection.

Developing corporate social responsibility in the face of the COVID-19 pandemic

The paper presents the results of the study of the manifestations, trends of business social responsibility during the pandemic and gives the dominant directions of its practical implementation. The paper provides the results of the analysis of the evolutionary development of views and approaches to theoretical and conceptual understanding of corporate social responsibility. The impact of business social responsibility on the results of its activities and the quality of relationships with stakeholders is revealed. A study was also conducted on the transformation of directions and tools for the practical implementation of CSR initiatives before and during the spread of the pandemic. Potential directions for establishing a constructive conversation business structure with society, which will have a positive impact on the success and stability of the business, as well as on social development in the current environment have been identified. A study was carried out to evaluate the perception of the social responsibility by domestic business organizations and awareness of its trends, and the need for its implementation and advantages. A comparative analysis of the development of corporate social responsibility in the world and in Ukraine has been conducted. Trends and mechanisms that have a transformational impact on the formation and implementation of CSR in modern conditions of development are identified. The priority vectors of CSR programs of international business entities in the face of a pandemic are outlined. The necessity of developing a business process management model based on corporate and social responsibility tools has been formulated, taking into account the desire of business to conduct successful activities in a highly dynamic global environment.

Improvement business process model and notation on the drink distribution industries using six core element

The development of distribution and market segmentation has become the company's background in improving business processes. The purpose of this research is to analyze the business processes of beverage companies using Business Process Management (BPM) modeling and improvised based on six core element management. In the analysis process, it is found that there is no stock forecasting system in forecasting sales stock that must be fulfilled. The results of the study show that the Business Process Management model is improved with the addition of a stock forecasting system, so that business processes become more controlled with the presence of a product stock inventory forecasting system in the company.

Business Process Management Model as an Approach to Process Orientation

Business Process Management Model as an Approach to Process Orientation

The Role of Industry 4.0 and BPMN in the Arise of Condition-Based and Predictive Maintenance: A Case Study in the Automotive Industry

This article addresses the evolution of Industry 4.0 (I4.0) in the automotive industry, exploring its contribution to a shift in the maintenance paradigm. To this end, we firstly present the concepts of predictive maintenance (PdM), condition-based maintenance (CBM), and their applications to increase awareness of why and how these concepts are revolutionizing the automotive industry. Then, we introduce the business process management (BPM) and business process model and notation (BPMN) methodologies, as well as their relationship with maintenance. Finally, we present the case study of the Renault Cacia, which is developing and implementing the concepts mentioned above.

Building a business process management model for a «smart» enterprise

The article examines the possibilities of using Petri nets in the context of automated business process management of a «smart» enterprise. On the basis of the studied methodology, a system Petri net is built, adapted to «smart» production. The network architecture is clearly presented and deciphered in detail, events and transitions implemented within the framework of various functional subsystems of an industrial enterprise integrated into a single information platform are described. The proposed Petri net can help reduce the transaction and transformation costs of reengineering associated with the digital transformation of the enterprise.

Trust but Verify: The Oracle Paradox of Blockchain Smart Contracts

ABSTRACTAlthough research shows that blockchain provides fairly immutable virtual provenance workflows, proof that the blockchain accurately represents physical events lacks truly independent verification. This dilemma, the Oracle Paradox, challenges blockchain architecture and is perhaps one reason why businesses have hesitated to adopt smart contracts. Blockchain proponents claim that people can serve as trusted Oracles in a smart contract. However, auditing research shows that people are the weak link in almost every internal control application, including those pertaining to blockchain. People are susceptible to collusion, bribery, error, and fraud and these tendencies are not entirely mitigated by blockchain technologies (Balagurusamy et al. 2019; Nakamoto 2008). This research proposes a framework to mitigate the paradox of the Oracle: A Business Process Management (BPM) model of a Blockchain Smart Contract-enabled supply chain with IoT as the sole “third-party” Oracle participant, utilizing design science research.

ІННОВАЦІЙНІ ТЕХНОЛОГІЇ В УПРАВЛІННІ БІЗНЕС-ПРОЦЕСАМИ ПІДПРИЄМСТВ СФЕРИ ГОТЕЛЬНО-РЕСТОРАННИХ ТА ТУРИСТИЧНИХ ПОСЛУГ

The article reveals the features of the use of innovative technologies in the management of business processes of enterprises in the sphere of hotel and restaurant, and tourist services. It has been established that in today's conditions, the innovative development of enterprises in the field of temporary accommodation and catering, travel agencies, tourist operators, enterprises providing other services, in particular for booking and related to this activity, is of particular importance. It was found that it is advisable to explain this trend by the fact that the owners of this type of business want to master various innovative technologies of management activities, which will allow them in the future to modernize and significantly increase the level of efficiency of such enterprises. It was found that the innovative development of business processes of enterprises in the field of temporary accommodation and catering, travel agencies, travel operators, enterprises providing other services, in particular, booking and related to this activity, is the result of an integral set of new and at the same time highly effective approaches to the management process, as a result of which a high level of competitiveness of such enterprises is ensured in the course of prospective functioning. It has been proved that the main purpose of the use of innovative technologies in the activities of enterprises in the field of temporary accommodation and catering, travel agencies, travel operators, enterprises providing other services, in particular for booking and related activities, is to increase their share in the market for such services, increase the level of quality of service provision, improvement of services based on the implementation of diversification measures. It was determined that the practical significance of the results obtained indicates the special value of the business process management model at enterprises in the field of temporary accommodation and catering, travel agencies, tourist operators, enterprises for the provision of other services, in particular for booking and related activities, in the context of the application of innovative technologies. It is noted that the prospects for further research in this direction are the improvement of the organizational and legal mechanism for the introduction and regulation of innovative technologies in the management of business processes of enterprises in the service sector.

Innovative Technologies in the Management of Business Processes of Enterprises of Hotel-restaurant and Tourism Industries

The topicality. At the present stage of economic development, the search for modern methods and tools for managing business processes, based on the principles of adapting business processes to changing conditions, is becoming important in increasing the competitiveness of enterprises in the regions, constantly improving through the use of innovative technologies in their management. Service enterprises react very quickly to changes and new challenges, which are characterized by a significant level of dynamism, a variety of services offered on the market, and intense competition. Therefore, innovations are transformed into a decisive factor in determining new technologies for managing business processes of enterprises in the service sector of the regions (hotel and restaurant business, tourism and other types of economic activity).Purpose and methods. The aim of the study is theoretical and methodological substantiation of the prospects for the use of modern latest technologies for managing business processes of enterprises of hotel-restaurant and tourism industries of regions on the basis of a systematic approach aimed at ensuring competitive advantages in the market. Scientific methods: logic generalization and synthesis, mathematical and statistical, systematization and grouping.Results. Presentation of sequence of integrated business process management of hotel-restaurant and tourism enterprises of regions. Substantiation of the components of the business process management system of hotel-restaurant and tourism enterprises of regions and innovative tools for their provision.Conclusions and discussion. The scientific novelty of the results obtained lies in the substantiation of the prospects for the use of available modern technologies for managing business processes of hotel-restaurant and tourism enterprises of regions in order to ensure the main directions of effective business. Practical value – the possibility of applying a comprehensive model of business process management in hotel-restaurant and tourism enterprises of regions by using innovative technologies.

An application of business process management in a dental clinic

Micro and small businesses are of great importance to the national environment of a country, due to their participation in economic growth. However, such businesses are characterized as poorly-managed, informal working environments, lacking both process organization and operational and strategic planning, and hence face difficulties in maintaining their position in the marketplace. In this context, the objective of this research was to analyze the case of a dental clinic located in a city from the interior of the state of Sao Paulo, Brazil, to understand and define the critical client service and stock management processes, through an application of the Business Process Management (BPM) model. The results show that BPM can be adapted for use with micro and small businesses, offering improvements and standardization for their most important processes.

Process management model to improve performance in the agri-food sector

This research proposes improvements for the agri-food sector, which presents problems including: complaints from customers, who state that auditors and inspectors do not arrive at agreed-upon times; lack of procedures, which confuses clients since inspectors complete different operations for the same service; and finally, lack of input and output control of stored materials, so material required by all organizational personnel is frequently missing. After explaining the problems in the agri-food sector, this study aims to mitigate these directly-related problems, given that the client currently has a bad impression about the service. Likewise, the investigation was performed on a company that provides inspection, audit, testing and food certification services. The objective of this study is to determine the impact of a business process management model on the performance of the agri-food sector, with the aim of reducing complaints, standardizing activities carried out by the inspectors in the field and accounting for the materials required by all collaborators. The design of this research is time-series quasi-experimental; descriptive and inferential statistics have also been applied. Finally, the results obtained were: reduction of complaints, standardization of fieldwork and order fulfillment, all of which can be seen in the hypothesis testing.

Methodology of creation and application of business process management model based on organization information space in an organization

The interaction of the management system with the organizational system appears during the control actions transfer and feedback reaction via information, i.e. it realizes an informational interaction of two systems. It defines the main matter of the control system as the system that generates and consumes information about the educational process and based on the data transformation. Consequently, a controlled process can be interpreted as an information generating environment, and the control process as an environment which generates and uses information

Управління логістичними бізнес-процесами підприємств торгівлі: проблеми теорії та практики

У роботі наведено результати логіко-сутнісного аналізу поняття «бізнес-процес» в системі процесного управління підприємствами торгівлі, встановлено ключову роль виконуваної в межах бізнес-процесу функції як чинника, що визначає типологію бізнес-процесів підприємств торгівлі, уточнено сутність, ознаки та типові переліки логістичних бізнес-процесів підприємств оптової та роздрібної торгівлі, визначено необхідність їх регламентації задля впровадження у вітчизняну управлінську практику.