Business Process Architecture Research Articles

Utilizing ChatGPT to Create a Riva-Based Business Process Architecture: The Online Teaching Case Study

A Business Process Architecture (BPA) describes the main processes within an organization and the dynamic relationships between them. One of the methods used to create a business process architecture is called the Riva method. In this paper, we employ ChatGPT to assist domain experts in generating BPAs and expediting the steps that require significant amounts of time and effort. The paper investigates the extent to which ChatGPT can aid in generating a BPA by examining each step of the Riva method through a conversational style and utilizing the online teaching case study. The results from each step were compared to an already-created online teaching business process architecture generated using the traditional Riva method. The results indicated that ChatGPT was helpful in identifying essential business entities, as well as the units of work. Typically, these require multiple meetings and brainstorming activities. However, ChatGPT was unable to generate the final process architecture, despite being provided with the necessary rules and heuristics needed for architecture generation. This limitation was attributed to a lack of contextual understanding, rule ambiguity, and difficulties aligning with business goals.

Mapping Knowledge-Life Cycle to Process Architecture

A knowledge life cycle has several knowledge management (KM) processes that differ from one model to another. Exploration and utilization of these processes on high levels require mapping them to the core business processes in an organization. A business process architecture (BPA) identifies these core processes and highlights their relationships. Riva method is a BPA approach that allows characterizing these key processes using essential business entities (EBEs). It also proposes a few steps to develop an organization's overall business process architecture (BPA). Matching the appropriate knowledge management (KM) processes to these steps clarifies KM’s role in business process modeling. In addition, it contributes to discovering gaps and developing business process modeling (BPM). The Riva-based Knowledge Life Cycle (KLC) model has been suggested to map KM processes to Riva BPA steps. The model is divided into three phases, sequentially including the KM processes of exploration and identification, capturing and refinement, and creation and exploitation. The exploration and identification phase involves searching and discovering business scope resources (Riva step one). Capturing and refinement is the phase of extracting candidate EBEs, determining the EBEs, and filtering them into Units of Work (UOWs) (Riva steps two and three). Finally, creation and exploitation processes involve generating dynamic relationships among UOWs and transforming the UOWs diagram into the first and second-cut process architecture diagrams (Riva steps four, five, and six). A case study of a bank in Jordan will be applied to evaluate this model. A mixed-methods approach using structured and semi-structured interviews will be conducted with the bank financing team to measure KM processes’ involvement. Accordingly, the results are expected to identify which KM processes are more engaged to process architecture. It could also suggest using these KM processes as a benchmark to measure the achievement of each BPA step implementation in its domain.

An extended taxonomy of advanced information visualization and interaction in conceptual modeling

Conceptual modeling is integral to computer science research and is widely adopted in industrial practices, e.g., business process and enterprise architecture management. Providing adequate and usable modeling tools is necessary to adopt modeling languages efficiently. Meta-modeling platforms provide a rich and mature set of functionalities for realizing state-of-the-art modeling tools. These tools, albeit their stability and rich set of features, often lack a modern look and feel considering (i) how they visualize the models, and (ii) how modelers interact with the models. Current web technologies enable much richer, advanced opportunities for visualizing and interacting with conceptual models. However, a structured and comprehensive overview of possible information visualization and interaction techniques linked to conceptual models and modeling tools must be established. This paper aims to fill this gap by presenting an extended taxonomy of advanced information visualization and interaction in conceptual modeling. We present a generic taxonomy that is afterward contextualized within the specific domain of conceptual modeling. The taxonomy serves orientation in the vast developing field of information visualization and interaction and hopefully sparks innovation if future modeling tool development.

Blockchain-as-a-Service for Business Process Management: Survey and Challenges

Blockchain technology (BCT) has brought a paradigm shift to Business Process Management (BPM). BCT provides a trusted decentralized infrastructure to secure data and process executions using distributed ledgers and smart contract to manage complex business processes. Numerous efforts have been made to exploit BCT in supporting dynamic and trusted collaborations of business processes. This paper aims to understand recent BCT development for its BPM applications and identify the limitations and challenges for further development via a systematic literature review (SLR). It is found that numerous works have reported using BCT as technical solutions to fulfill some traditional BPM functions. This paper is distinguished from existing works, especially several relevant surveys in the sense that (1) the impact of using BCT in BPM is thoroughly explored to identify new constraints and challenges explicitly brought by blockchains; (2) the requirements for Business Process Compliance (BPC) are firstly analyzed in detail. Note that BPC is to assure the adherence of business processes to pre-defined policies, standards, specifications, regulations, and laws when business processes are executed. To fill the gaps of BCT applications in these two aspects, Blockchain-as-a-Service (BCaaS) is adopted in business process architecture, and the trends of BCT developments are identified accordingly.

Architectural Design of Business Processes For Community Empowerment and Flexibility Based on Presidential Regulation Number 132 of 2022

The development of information technology in daily life is very rapid so that it can increase the productivity of an individual or organization. The Government Sector also utilizes information technology in an effort to increase the provision of effective and efficient public services. Likewise with the Government of Indonesia, in 2018 issued Presidential Regulation No. 95 of 2018 concerning Electronic-Based Government Systems (SPBE) as a guideline for governance that utilizes information and communication technology to provide quality public services. SPBE evaluation and monitoring is carried out by the Ministry of State Apparatus Empowerment and Bureaucratic Reform (KemenPANRB) in every government agency in Indonesia. In 2020 the results of the SPBE evaluation at the Tangerang City Government obtained a score of 3.44 with a good index. For this reason, this research focuses on improving SPBE governance which includes the standardization and integration of SPBE business processes for the Tangerang City Government. This research provides a solution in the form of an SPBE enterprise architecture design in the business process domain according to the SPBE architecture. Several phases are used, namely the preliminary phase, architecture vision, and business process architecture. The main phase of this design is the business process architecture which produces level 0 business process maps, level 1, 2, 3, 4, 5 business process maps and cross-functional maps as standardization of SPBE business processes according to PermenPANRB No. 19 of 2018.

Business Process Architecture for the Integration of Artificial Intelligence at Aerospace Organizations

Business Process Architecture for the Integration of Artificial Intelligence at Aerospace Organizations

ARivaT: A Tool for Automated Generation of Riva-Based Business Process Architecture Diagrams

ARivaT: A Tool for Automated Generation of Riva-Based Business Process Architecture Diagrams

Business Process Architecture for Sentiment Analysis on Speech Data

Call Centers are the principal point of product and service providers, where they influence the customers. The fluctuations in the emotional states of the call center personnel directly affect the customers. These fluctuations may cause positive/negative results for the company in places where customer interaction is intense. Today, the supervision and evaluation of the activities of the agent, who is in contact with the customers, is essential in measuring and increasing the quality of the service.The system of rewarded bonuses is a way to encourage the employee. However, in the last decades, we have also observed that the emotional state´s effects are essential in the employee's performance. At present, analyzing, determining, and understanding agents' emotional states and work performance is highly necessary. This project has been started to measure the customer representatives´ emotional state and activities. This project addresses the need to evaluate customer representatives that work at Call Centers. Within the context of this research, we predict the emotional state of the customer representative while dialing in with the customer. According to the prototype software of the proposed methodology, customer representatives´ emotional situations on the dials are convenient to transfer as data to the Performance Evaluating Systems. With this project, it will be possible to score customer representatives according to their emotional states in the calls evaluated in quality evaluation and performance measurements, as well as personal support inferences for the personnel.

EVALUATION OF ACCOUNTING INFORMATION SYSTEM OF CASH RECEIVING AND DISTRIBUTION IN MANUFACTURING COMPANIES

In this study, one of the problems that was found was that PT. Hamifaro Jaya Lestari's cash receipts and disbursements accounting information system was not as good as it could be because it still used a manual system of recording by writing in a book and using Excel. Therefore, this could result in unrecorded transactions, preventing the organization from receiving daily precise and valid cash situations for decision-making purposThis study's objective is to build an Accounting Information Approach (AIS) for cash flow receipts and expenditures utilizing a modeling system based on Business Process Modeling and Notation (BPMN). The research technique is applied research, with a special emphasis on research and development (Research & Development / R&D). As a result of the research, the proposed BPMN. Based business process architecture will be evaluated by manufacturing companies. This research is valuable to the organization as an evaluation tool for the present Accounting Information System, which can be made more effective and efficient in numerous stages

A Semantic Representation of Online Teaching Business Process Architecture

A Business process architecture (BPA) is one of the significant assets in educational systems as it helps to understand and optimize educational processes by focusing on the key processes rather than the organizational specific details. The semantic, Riva-based business process architecture (srBPA) ontology is an abstract ontology that semantically conceptualizes the business process architecture’s components and the relationships between them. This ontology can be instantiated for a specific domain to provide a general semantic-based BPA for organizations working in that domain. This paper instantiates the srBPA ontology for online teaching to provide a general semantic architecture for online teaching process that can be used as a reference by educational systems. This ontology was evaluated for completeness by referring to the national quality standards for online teaching and online courses. The evaluation has revealed that all quality standards were covered in the instantiated ontology through the classes, individuals, attributes and semantic rules that were defined.

Domain Model Based Design of Business Process Architectures

A business process architecture (BPA) model depicts business processes in an organization and their relations. An artifact for generating BPA models is proposed as the outcome of a design science research project. The proposed artifact consists of a method (i.e., a set of concepts, a proposed notation, and a detailed procedure), which is termed the domain-based BPA (dBPA) method due to using domain models as a starting point. The dBPA method tackles issues of currently available approaches: lack of structured inputs, limited consideration of process relations types, and restricted use of industry-standard modeling languages. The paper formalizes the dBPA method and illustrates its application in the manufacturing industry. Evaluation of the dBPA method revealed that practitioners perceived it as useful to achieve its goal with the benefits of being objective and clear and allowing to create complete and understandable BPA models that enable the integration of processes and the software that automates them.

Digital Enterprise Architecture for Green SPBE in Indonesia

SPBE (Electronic Based Government System) is a legal protection as new breakthroughs in the reform of Indonesian government bureaucracy. The issuance of Presidential Regulation (Perpres) 95/2018 concerning SPBE is expected to be a reference for the transformation from e-Government into i-Government (integrated Government). In the meantime, the government through the Ministry of Administrative and Bureaucratic Reform (PANRB) is drafting an academic paper on the SPBE Bill. Of the 10 elements contained in Presidential Regulation (Perpres) 95/2018, the second element namely SPBE architecture is a concept known in the world of Information Systems as Enterprise Architecture.Enterprise architecture is a conceptual framework that describes how an enterprise is constructed by defining its primary components and the relationships among these components. In SPBE, the main component is defined as domain, consisting of 6 parts, namely: business process architecture domain, data and information, infrastructure, SPBE applications, security, and SPBE services. Unfortunately, the Presidential Regulation (Perpres) 95/2018 has not regulated the concept of Digital Enterprise Architecture, since between Enterprise Architecture (EA) and Digital Enterprise Architecture (DEA) are two things that are significantly different. If EA merely focuses on structuring the company based on the main frame of reference, then DEA focuses on utilizing digital repositories to create living documents as according to the EA framework so that they are easily accessed, modified and managed at any time following the company's development. This study created a DEA model for SPBE in Indonesia. The model created is adapted to the SPBE architecture by carrying out the concept of a digital repository. With digital repositories, time efficiency, paper savings and change management will be easier to achieve. The model created in this study is expected to be utilized to make SPBE much more efficient and green-minded.

Research on the Construction of Intelligent Media Ideological and Political Learning Platform Based on Artificial Intelligence Technology

Aiming at the problems of slow teaching resource sharing rate, long platform response time, and low student learning efficiency in traditional ideological and political learning platforms, a research on the construction of intelligent media ideological and political learning platforms based on artificial intelligence technology is proposed. We build an artificial intelligence open source development platform framework based on the cloud platform and use the Ceph method to optimize the storage of artificial intelligence training platform data. Under this framework, we design the business process and business module service architecture of the intelligent media ideological and political learning platform. Based on the K-means algorithm, the intelligent media ideological and political learning platform resource management module is designed, the teaching resource database is constructed, and the teaching resource sharing model component module is designed to realize the construction of the intelligent media ideological and political learning platform. The experimental results show that the sharing rate of ideological, political, and educational learning resources on the platform is relatively fast. The response time of the platform is 0.08 s when the amount of ideological and political teaching resources is 16000 MB. Students who are interested and very interested in the teaching account for 89% of the total.

Application of Internet of Things Technology in Enterprise Marketing Management Innovation

Marketing is a very important part of an enterprise. A rational and scientific marketing management can not only reduce the cost of enterprise sales, but also greatly improve the competitiveness of enterprises. The purpose of this paper is to study the innovative application of enterprise marketing management based on the Internet of Things technology. The most suitable competitive strategy of the company is put forward as the centralized strategy. And put forward the clear strategy implementation details, introduced the current situation and history of the Internet of things, and combined with the development status, put forward the necessity of the enterprise marketing management system based on the Internet of things technology. It provides a guiding direction for most enterprises to formulate business competition strategies. The theory and technology used in system development are introduced, including C/S structure, B/S structure, NET Framework, AJAX technology, and database technology. The system design process is introduced in detail, including business process design, architecture design and system operation planning. The functional test cases and test environment for system testing are introduced. The results show that when 200 people log in at the same time, the response time is 1.5 s.

The "economic cross" model as a tool for building a digital model of the regional industry complex

The article develops proposals for using the "economic cross" tool for the purpose of building foresight forecasts for the development of sectoral regional complexes using digital design methods. The possibilities of more complete use of the economic potential of such digital planning and modeling tools as Big Data, IoT, Sparx systems, modular digital design of business process architecture are assessed. Particular attention is paid to the aspects of using digital modeling tools for the development of an industry-based regional complex, taking into account current economic challenges. The expected results of the practical implementation of the “economic cross” modeling in the practice of designing the development of regional industry complexes will be: ensuring the complexity of assessing the system of indicators of the performance of the regional industry complex for a selected period of time, better identifying the technologies recommended for implementation in the production chains of the regional industry complex.

Improving the Detection of Artifact Anomalies in a Workflow Analysis

Workflow management systems (WfMS) are considered as accomplish platforms which can provide structured organization in business process and service architecture design. The systems contain workflow models in foundation, which provide flow control in one or more task sequences in parallel. Manipulation and access of artifacts that occur in or between the task sequences can generate unexpected state of artifacts by inappropriate workflow design. The artifact anomalies in a workflow model are classified into two categories, which are types of continuous and concurrent anomalies. A continuous anomaly occurs while an artifact is written redundantly or accessed before production. On the other hand, a concurrent anomaly can occur while an artifact is conflict written in parallel in a workflow model. There are several methods presented for anomaly analysis, however, these methods cannot detect all anomalies due to their definitions and they are either inefficient or lack of proof for the correctness. In this article, we present improved detection methods with an improved C-tree structure, called SP-tree. Based on an updated anomaly definition, our anomaly detection includes two stages: 1) the transformation algorithm generates an equivalent SP-tree from a given structured workflow model; and 2) based on the generated equivalent SP-tree, a series of methods are applied to detect anomalies.

A Model-driven Architecture for Collaborative Business Processes

The Model Driven Engineering was developed to make application development more flexible, it provides a comprehensive interoperability framework for defining interconnected systems, and aims to reduce the inherent complexity that partners must face when developing their systems. In collaborative environments where systems are made through the collaboration of several departments or companies, the MDA (Model Driven Architecture) approach seems efficient in maintaining and developing this type of system. This paper show the use of MDE in the context of business process management and present in detail an architecture for the development of collaborative business processes.

Analisis dan Perancangan Laboratory Information Management System (LIMS) Menggunakan Metode Total Architecture Synthesis (TAS)

At present the laboratories in Colombo Yogyakarta High School have been utilized to the maximum but in the management process they are still using conventional methods and data that are not integrated either relating to administration of the laboratory, recording laboratory assets, scheduling and valuation. Recording that occurs at this time is done by using Microsoft Excel and only limited to be recorded without any synchronization and socialization to the teachers - so that it causes the use of laboratory space which is often a collision scheduling. The recording of laboratory assets is not neatly arranged so that the monitoring of assets both maintenance, replacement and repair of equipment is not well documented. This research implements the Total Architecture Synthesis (TAS) method. The total architecture synthesis method functions to determine the needs and design of business process architecture and system architecture.

Pemodelan Enterprise Arsitektur Sistem Informasi Pemesanan Jasa Percetakan Menggunakan Kerangka TOGAF

Printing service order information systems sometimes experience problems in completing running business processes including, frequent loss and inaccuracy in registering orders from customers, often also losing order data from customers, recording orders often experience errors, resulting inaccurate reporting of order data. A computerized ordering service information system will greatly help improve performance and accuracy in making reports on business processes running at a company. The existence of enterprise modeling of information systems ordering printing services with the TOGAF framework will be a method that greatly helps management make a decision that will synergize with the business process activities at the company. So that the objectives of the system can be achieved properly. The TOGAF framework can be a solution and will help to produce a system architecture design, a business process architecture, a technology architecture, a number of proposed business opportunity strategy proposals and an ongoing system change proposal.

Pengembangan Arsitektur Model Proses Bisnis Pada Pondok Pesantren

Islamic boarding school is a religious education institution that teaches and practices Islamic religious education therein. Modeling of Islamic boarding school business processes is a clear and structured description of the flow of activities/business processes in every action that will be taken on activities in boarding schools. Data analysis uses the Porter Value Chain technique to identify the division of main business processes and supporting business processes, while the technique in modeling business processes is to use BPMN (Business Process Modeling & Notation) based on SOP (Standard Operating Procedure) of each existing business process/activity. The final results obtained from this research are in the form of an architecture of the business process model of Islamic boarding school that can be used as a reference in conducting every business process/activity in Islamic boarding school. So that with this business process architecture model, the implementation of activities can be structured and run in accordance with the expected goals, and can improve the quality of Islamic boarding schools.