Business Management Perspective Research Articles

Research on Ways to Enhance Regional Economic Competitiveness Based on the Perspective of Business Management

Research on Ways to Enhance Regional Economic Competitiveness Based on the Perspective of Business Management

TOTAL QUALITY MANAGEMENT (TQM) ENABLERS AND STRATEGIC IMPLEMENTATION MODEL FOR MALAYSIAN MANUFACTURING SMALL AND MEDIUM ENTERPRISES

Small and Medium Enterprises (SMEs) contributed significantly to the Malaysian economy with 99% of business establishment. The contribution of SMEs to the GDP increased to 38.4% in 2022 as compare to 37.4% in 2021. They employed 7.32 million workers or 47.8% share to Malaysia employment and contributing substantial amount of RM580.4 billion or 38.4% in 2022 to the Malaysian GDP as compare to 2021 with RM520 billion or 37.4% (DOSM, 2023). Services and manufacturing sectors uphold their position as the main contributors to SMEs’ GDP, accounting for an 84.6% per cent share. The transformation and sustaining of the competitiveness of the service and manufacturing sector were among the major factors in determining the pace of economic activity for Malaysia. Therefore, strategies of the Twelfth (12th.) Malaysia Plan (2021-2025) was specifically designed to help the development of SME businesses to be more competitive in the market. Through an extensive literature review and interviews with academic experts in the field of TQM, the objectives of this study were designed to identify the enablers of successful TQM implementation, to determine what are the most contributing enablers as a result of TQM implementation and established strategic models engaged by Malaysian SME businesses. The self-administered questionnaire distributed to Malaysian SMEs to gain a general understanding of TQM implementation from the perspective of senior business managers. The finding indicates four enablers significantly contributed to the performance of organizations that includes customer focus, people's involvement, leadership and continuous improvement. As such it is reflected the importance to reinforce the role of management as systems designers in designing effective systems that are capable of sustaining levels of high performance.

The Role of the Halal Label in Purchasing Bottled Drinking Water: A Sharia Business Management Perspective

The research aims to determine the role of the halal label in purchasing decisions for Ayudes Packaged Drinking Water (AMDK) products in Ambon City and what the role of the halal label is in reviewing sharia business management. This research was carried out in the Ambon City community and at the Ayudes AMDK company using qualitative methods. The data collection techniques used were observation, interviews, and documentation with a number of informants who were directly involved in the research. The results of this research show that the decision to purchase Ayudes bottled drinking water in Ambon City based on the role of the halal label shows that consumers do not pay attention to the inclusion of a halal label on the product packaging and pay more attention to the quality and location of the bottled water factory.

The use of augmented reality technologies in tourism businesses from the perspective of UTAUT2

PurposeAugmented reality is one of the technologies that developed and became widespread, especially after the 2000s. It is seen that innovations such as 3D virtual reality glasses, artificial intelligence-supported smart chatbots that communicate with customers in a virtual environment, keyless hotel systems, the Internet of Things, augmented reality applications, smart personal assistants, digital infrastructure concepts and face recognition systems are used in tourism businesses. The place and use of augmented reality technologies in tourism enterprises are discussed in this study. This study was evaluated from the perspective of UTAUT2. The purpose of this study is to examine the usability of augmented reality technologies in tourism businesses.Design/methodology/approachWithin the scope of the study, interviews were held with augmented reality application developers, digital marketing agencies and accommodation business managers. The obtained data were processed with the MAXQDA analysis program.FindingsIt has been determined that augmented reality is a useful and informative technological tool for tourists, it can help sales, promotion and marketing activities, and its usability potency in accommodation businesses is high.Originality/valueWhen the literature is reviewed, it is understood that the studies that apply to the opinions of the application developers and the managers of the accommodation establishments are limited. Therefore, this study has been prepared to contribute to the literature in this respect. This study examines and discusses the use of augmented reality technologies in tourism enterprises, the benefits and difficulties they will create from the perspective of application developers and accommodation business managers and their place in tourism enterprises. This study was evaluated from the perspective of UTAUT2. There is a need for research developed using UTAUT models in technology acceptance studies. In this respect, it will contribute to the literature.

Penerapan Employer Branding dan Employee Value Proposition Untuk Menciptakan Employee Engagement dalam Perspektif Bisnis Islam

PT Colombus Bandar Lampung, one of the companies operating in the world of buying and selling cash and credit for electronics and furniture, has the problem that every year from 2020 to 2022, the turnover value exceeds 10%. If the annual turnover rate in a company exceeds 10%, it can be categorized as high. One way that can be done to retain existing workers is to always create internal offers that can increase employee loyalty. This research aims to determine the application of employer branding, the application of employee value proportion, the impact of the application of employer branding and employee value proportion on employee engagement, and the application of employer branding and employee value proposition strategies to create employee engagement from an Islamic business management perspective. This research uses a qualitative approach. PT Colombus has a friendly work environment, which creates a feeling of comfort. Employees felt a friendly work environment and continuous improvement when PT Colombus formulated employee value proportions

Drawing the business management perspective of the Disruptive Based on brain coaching skills and design thinking

Drawing the business management perspective of the Disruptive Based on brain coaching skills and design thinking

Circular Economy in Tourism: A System-Level Approach

Tourism is a sector where circular economy unfolds extensive opportunities. Despite being classified as a service sector, tourism depends on significant quantities and flows of exhaustible natural resources. As a result, circular economy in tourism has become an emerging field of study. This can also be ascribed to the fact that the topic of circular economy is currently high on the political agenda, especially in Europe. Because circular economy is receiving exponential attention from policy makers, it has also received more interest among tourism scholars.
 The aim of this paper is to increase understanding of circular economy in tourism research considering its systemic nature. The paper is based on a review of the scientific articles published in the years 2015-2022. The research question is: What are the recent developments and trends in the research on CE in tourism from a system-level approach?
 The findings indicate that the previous studies have mainly focused on the micro level from the environmental and business management perspectives in the hospitality sector. However, there are many emerging research themes, for example circular consumption behaviour, circular economy and smart tourism. In addition, other types of tourism companies should be considered, e.g., spas, events, and programme service providers. It is evident that more research is required on the meso and macro levels. In all levels, more attention should be paid on the social and cultural aspects of circular economy in tourism.

PEMBERDAYAAN TTG UNTUK MENINGKATKAN PRODUKSI AMPIANG PADA MITRA DI KOTA PANGKALPINANG

The aim of the Community Service Program for the Ampiang manufacturing group partners in the Selindung Lama sub-district, Gabek District, Pangkalpinang City is to increase production capacity and quality and improve the partner's business management system. The survey results found problems in the fish grinding production process carried out by partners still using the manual method. As a result, partners' production capabilities are limited. In addition, from a business management perspective, partners are still not optimal. The average fish grinding ability of partners is 7-10 kg in 4 hours. From the results of the discussion, the production system was improved by holding a fish grinding machine and marketing management training. Making alternative concepts based on data from literature studies, interviews with partners. The alternative concept chosen as the machine design is assessed based on the results of discussions with partners which are seen in the aspects of frame dimensions, machine height, grinder dimensions, motor power used, machine plate size used. The manufacturing production process is carried out in the Mechanic workshop of the Bangka Belitung State Polytechnic of Manufacturing (Polman Babel). The trial results of the fish grinding machine obtained a very fast time of 10 kg/5 minutes. So that Ampiang's production, which was previously only 15 kg, increased to 45 kg. The business management training that was carried out included small/medium business bookkeeping training, and small industry business management training. As a result, the bookkeeping and marketing process is more focused and orders can be made online.

The propagation of information and the establishment of communication from a business management perspective

The propagation of information and the establishment of communication from a business management perspective

АСПЕКТИ ЦИФРОВОЇ КОНВЕРГЕНЦІЇ ТЕХНОЛОГІЙ В УМОВАХ ФУНКЦІОНУВАННЯ ІННОВАЦІЙНО-ДІЛОВОЇ ЕКОСИСТЕМИ

The important challenge of the digital economy from a business management perspective, in the context of digital transformation, is the development of digital platforms and the formation of innovative business ecosystems based on them. These ecosystems not only change the ways of organizing and conducting economic and labor activities but also disrupt existing production business models. The application of an ecosystem approach contributes to a comprehensive analysis of the development of an innovative business ecosystem, including the evaluation of infrastructure, new forms of relationships, and economic interests of stakeholders within the digital transformation of the economy, scientific and production cooperation, especially in the conditions of the high-tech and intellectual services market, as well as the processes of creating, accumulating, and transmitting new knowledge. In this context, platforms become a kind of "building blocks" of the digital economy, as they "attract" external resources, investments, and innovations from other companies to develop complementary products and services. The paper explores aspects of the phenomenon of «platformization» related to the widespread use of digital platforms as new business models. The digitization of all areas of life in an information-networked society is a mandatory attribute of the social and economic development of the country and its regions. The processes of active implementation of digital technologies, new for sustainable economic growth of states, represent new factors for ensuring leadership and competitiveness in the global market, and, most importantly, create conditions for effective interaction of innovation-active participants based on partnership relations, shaping an innovative business ecosystem. The main conditions for the emergence of platforms at the boundaries of companies forming a business ecosystem, a dynamically developed community of actors creating new values through both interaction and competition, are discussed in the paper. The paper presents the process of information exchange among participants in the digital platform within the innovative business ecosystem. The technological and compositional capabilities of the digital platform transform them into a format of innovative development, ensuring quick adaptation to changes in business conditions. The paper proposes a methodological approach to monitoring global trends in digitization, based on identified mature, sectoral, breakthrough, cross-cutting, and technological trends, as well as business trends. The authors suggest an algorithm for implementing the main stages of the procedure for monitoring global trends in digitization and platformization. A methodology for assessing the level of digital maturity is proposed based on determining the level of development of digitization and platformization of the innovative business ecosystem. The authors of this work propose a conceptual methodological model for the formation of an innovative business ecosystem. The paper presents a basic algorithm for calculating the economic effect and efficiency of implementing a digital platform. Recommendations for improving ecosystem management in the conditions of economic platformization are also provided.

The propagation of information and the establishment of communication from a business management perspective

The propagation of information and the establishment of communication from a business management perspective

KNOWLEDGE MANAGEMENT FOR COMPETITIVENESS AND ORGANIZATIONAL PERFORMANCE

Knowledge Management is crucial to the organization's survival and success in competitive global markets and has a strong potential for problem-solving, decision-making, organizational performance enhancements, and innovation. As Wiig (1996) observes knowledge management in organizations must be considered from three perspectives with different horizons and purposes; Business perspective, Management perspective, and Hands-on operational perspective. Therefore the definitions provided by most of the authors will fall under one or more perspectives provided by Wiig. According to Gregory (1996), knowledge management consists of activities focused on the organization gaining knowledge from its own experience and from the experience of others to fulfill the mission of the organization, which in turn underlines the business perspective of knowledge management. Beveren (2002) argues that the main focus for knowledge management should be on human intellectual capital and strategies for human resource management that encourage creativity and innovation within and between employees from a management perspective, In the context of an operational perspective, knowledge management is usually concerned with capturing an organization’s know-how and know-what through creation, collection, storage, distribution, and application (Miller, 1999). This paper looks at the relationship between knowledge management and organizational competitiveness and performance.

건강기능식품 제조업체의 수익성에 대한 영향 요인 분석

This paper analyzes factors that affect the profitability of health functional food manufacturers from the strategic business management perspective. For this purpose, we estimated a two-way error components model based on panel data of financial statements for health functional foods manufacturers, considering time effects. Our empirical evidence suggests that both industry-level and firm-level strategies are needed for individual firms to gain a competitive advantage by enhancing their profit performance. In response to competition intensification within the health functional food industry, they should consider the following efforts to increase profit performance to secure a competitive advantage: (1) expanding the firm’s size, (2) increasing market share, (3) realizing leverage effect through efficient capital management, (4) enhancing the advertising effectiveness, and (5) improving the efficiency of resource management.

Business management perspectives on the circular economy: Present state and future directions

Business management perspectives on the circular economy: Present state and future directions

Circular Economy in tourism: Overview of recent developments in research

The article provides a review of the recent developments and trends in the research on Circular Economy (CE) in tourism and identifies possible research gaps. CE is becoming one of the hot topics in tourism research due to its increased importance in policymaking, especially in Europe. However, the review shows that research on CE in tourism is in its early stages. The studies have mainly focused on CE in tourism at the micro level from environmental and business management perspectives especially in hotels and restaurants. In addition, emerging research themes include circular consumption behaviour, CE and smart tourism, cooperation and networking with the local supply chain as well as circular tourism destination development. Thus, tourism scholars are encouraged to shift their perspective more from micro to macro level to get a holistic picture of CE in tourism. The article outlines some ideas for a research agenda on CE in tourism.

휴머니티 기술경영에 관한 연구

Purpose - This study presents the direction of technology management from the viewpoint of humanity. With the research question of Where should technology management go in the digital technology era? Design/Methodology/Approach - As a theoretical study, this study reviewed previous studies. Humanity technology management was presented as a new perspective through research on existing technology management research results, limitations of technology management, and technology philosophy. Findings - The direction of humanity technology management discovered through theoretical research is as follows: empathy, emotion, AI ethics, customizing diverse culture, and agile corporate culture. Research Implications - The contribution of this study is to suggest the direction of humanity technology management in perspective of business management and philosophy of technology. However, there is a limit to not taking into account issues in a wider field.

The managerial behavior of restaurant operators in a time of crisis

The COVID-19 pandemic is a crisis that poses a severe threat to business survival. However, a crisis was initially considered both a threat and an opportunity. It was argued that appropriate reactions to this pandemic should be regarded as having decisive effects on the future of businesses. For small businesses, however, it might be an opportunity to change their future. Therefore, from the perspective of small business management and focusing on the practical reactions of managers to crises, this research investigated the managerial behaviors of restaurant owners to neutralize threats and their relationship with their perceptions of the impact of the crisis and its consequences. Initially, managerial behaviors were divided into two groups: proactive and defensive. The empirical analysis revealed that owners’ positive perception of opportunities for changes leads to proactive managerial behaviors and business growth. However, a shortage of resources in small businesses might lead owners to be more defensive in perceiving the environment and choosing how to react. Based on these results, to increase the vitality of small restaurant businesses, it is argued that external support is required to reinforce the cycle of positive effects. With a basic set of information, it might be possible to get a better understanding about how small restaurants handle crises from the outside.

Forensic accounting tools for fraud deterrence: a qualitative approach

PurposeThe purpose of this paper is to understand if forensic accounting techniques and tools could contribute to the deterrence of fraud in financial statements, considering the expertise of forensic accountant on ex post activities and that the traditional mechanisms to prevent this type of fraud have not been sufficient to stop the impact on companies, investors, auditors, employees and on society in general.Design/methodology/approachThis research was carried out using a qualitative exploratory study with a phenomenological approach conducted through in-depth interviews with professional experts in the forensic field.FindingsThe findings confirm that the use of forensic accounting techniques and tools could contribute to the prevention of fraud in financial reporting not only when the risk of fraud has been materialized. Similar studies, about fraud prevention addressing the situation under a qualitative approach from the perspectives of its protagonists, have not been observed in the bibliographical review, so this research contributes to expanding the scientific research, the study and practice of forensic accounting.Originality/valueFrom a business management perspective, this study contributes a paradigm shift from the traditional ex post forensic auditing activity toward an ex ante activity to improve management control systems within organizations anywhere in the world. Because this study is guided to prevent fraudulent financial statements, other fraud categories such as misappropriation or corruption could be addressed in other studies and various countries.

Influence Spread in Geo-Social Networks: A Multiobjective Optimization Perspective.

As an emerging social dynamic system, geo-social network can be used to facilitate viral marketing through the wide spread of targeted advertising. However, unlike traditional influence spread problem, the heterogeneous spatial distribution has to incorporated into geo-social network environment. Moreover, from the perspective of business managers, it is indispensable to balance the tradeoff between the objective of influence spread maximization and objective of promotion cost minimization. Therefore, these two goals need to be seamlessly combined and optimized jointly. In this paper, considering the requirements of real-world applications, we develop a multiobjective optimization-based influence spread framework for geo-social networks, revealing the full view of Pareto-optimal solutions for decision makers. Based on the reverse influence sampling (RIS) model, we propose a similarity matching-based RIS sampling method to accommodate diverse users, and then transform our original problem into a weighted coverage problem. Subsequently, to solve this problem, we propose a greedy-based incrementally approximation approach and heuristic-based particle swarm optimization approach. Extensive experiments on two real-world geo-social networks clearly validate the effectiveness and efficiency of our proposed approaches.

음식배달 O2O플랫폼산업 현황과 정책에 관한 제언

음식배달 O2O플랫폼산업 현황과 정책에 관한 제언