Bureaucratic Performance Research Articles

Career motives of presidential appointees and agency communication across American states

AbstractDo the career motives of presidential appointees affect program administration? To answer this question, I examine the phased development of policy communication of the U.S. Farm Service Agency (FSA) across states from 2002 to 2018 based on an original collection of historical official websites. This is a rare policy context for examining why peer appointees administer the same programs differently. Linking the state‐by‐state development of FSA newsletters to the career trajectories of state executive directors (SEDs), the presidential appointees who lead state FSAs, I show that SEDs interested in elective office post‐appointment are associated with faster institutionalization of newsletters. Examining these newsletters’ content, I then show that SEDs interested in elective office or a career in advocacy include more participation‐encouraging language in newsletters. These results suggest that appointees’ career goals outside the bureaucracy can potentially expedite innovation in program implementation and enhance the delivery of government benefits to the public, with implications for selecting appointees to enhance bureaucratic performance.

Structuring Bureaucratic Performance? Assessing the Policy Impact of Environmental Agency Design

Structuring Bureaucratic Performance? Assessing the Policy Impact of Environmental Agency Design

Visible body and invisible mind: Bureaucratic performance, self-rehabilitation, and the machinery of Chinese community corrections

Based on a recent ethnographic study of community corrections in two large Chinese cities, this study examines how the rehabilitation work, as the cornerstone of Chinese community corrections, is deployed as a people-processing apparatus that counts offenders’ bodies but almost excludes their agency. In practice, offenders are instrumentalized and disciplined to make up the Chinese community corrections machinery, whose subjectivity is either completely muted or selectively mediated. Given justice actors’ adherence to bureaucratic hierarchy and preoccupation with administrative requirements, offenders are mostly marked as counts and treated more as penal objects utilized to fulfill intricate metrics-related requirements. Justice agents’ formalistic pursuit of, rather than substantive investment in, the well-being of offenders renders their participation in Chinese community corrections symbolic and strenuous. It further breeds offenders’ commitment to self-rehabilitation, a process of relying on self-discipline and personally discovered resources for compliance and reintegration. We contend that the current operation of the Chinese community corrections apparatus, under the rehabilitative guise, exacerbates offenders’ structural disadvantages and reinforces their stigmatized identities. Policy and research implications of this study are discussed.

PENERAPAN PRINSIP UTAMA GOOD GOVERNANCE PADA LAPORAN KINERJA INSTANSI PEMERINTAH DI BAPPEDA KABUPATEN SIDOARJO

Accountability for bureaucratic performance is a desired condition in state administration in accordance with Presidential Decree no. 81 of 2010. Bappeda Sidoarjo Regency as a regional government agency has an obligation to realize accountability for bureaucratic performance. Apart from that, accountability for bureaucratic performance in the Sidoarjo Regency Bappeda also encourages the realization of good governance in accordance with the main principles of good governance. One form of realizing the main principles of good governance in the Sidoarjo Regency Bappeda is the annual Government Agency Performance Report (LKjIP). The aim of this research is to find out how the main principles of good governance are implemented in the performance report of the Sidoarjo Regency Bappeda. The descriptive qualitative research method is the research method used in this research with research results through analysis of LKjIP documents, interviews and observations of employees who have authority in that section. The research results show that the Sidoarjo Regency Bappeda has implemented the main principles of good governance in administering regional government affairs. The four main principles of good governance that exist really support the Sidoarjo Regency Bappeda, especially in transparency to the public. However, there are still several main principles of good governance that need to be further optimized to increase the level of public trust in the Sidoarjo Regency Bappeda as a regional government agency that carries out regional government affairs, especially in regional planning and development. Keywords: Good Governance; LKjIP; Bureaucracy Performance

Bureaucratic Performance in the service of Public Complaints in the Social Service Office of Langkat Regency

Performance is the result achieved by an employee in carrying out their duties and functions as a bureaucratic official. Performance can be used as a measure of the success of an organization or agency in performing its tasks and functions. The current implementation of public complaint services demands prompt resolution from service providers, making it one of the indicators of bureaucratic performance in handling complaints. The aim of this study is to understand and analyze Bureaucratic Performance in public complaint services at the Langkat District Social Office. To achieve this objective, a qualitative method was employed in this research. This study is of a qualitative descriptive nature. Data collection was conducted through interviews, observations, and documentation. The data sources used were both primary and secondary data. The results show that Bureaucratic Performance in public complaint services at the Langkat District Social Office meets the standards of complaint services according to the Performance Theory by Pollit & Bouckaert used in this study. The conclusion drawn from this research is that the bureaucratic performance in public complaint services at the Langkat District Social Office can generally be considered satisfactory and is moving towards an even better level. However, infrastructure and facilities need to be further improved, and officials need to enhance their performance in public complaint services.

Bureaucratic Performance in the Service of Natural Disaster Victims at the Langkat Regency Social Office

The purpose of this study is to describe the performance of the bureaucracy and the factors that influence it in the service of victims of natural disasters at the Langkat Regency Social Office. This study used qualitative descriptive research method. Data collection techniques use observation, interviews and documentation studies. Data analysis is carried out by reducing data, presenting data, and drawing conclusions. Based on the results of data analysis, it can be concluded that the Social Office of Langkat Regency has unsatisfactory services. The system that runs so far will be more efficient and better if continuous improvements are made. The services of the Social Service of Langkat Regency are mostly constrained by time. Knowledge of employees, providing direction, and also decision making is not able to be carried out properly. There are still weaknesses in the ability of the Social Office of Langkat Regency to serve the community such as the difficulty of being contacted, found and asked for services is a point that must be improved by the Social Office of Langkat District. To improve and improve bureaucratic performance in services for victims of natural disasters at the Langkat Regency Social Office, researchers suggest that services can be evaluated on an ongoing basis, related to communication services that become a driver for the community can be improved in each service unit, so that the community does not need to spend time to carry out a long process in managing the services needed.

Bureaucratic Performance in the Distribution of Social Aid for the Family Hope Program (PKH) at the Social Services of Langkat District

This research aims to analyze the performance of the bureaucracy in distributing social assistance for the Family Hope Program (PKH) at the Langkat Regency Social Service. PKH social assistance is a program that aims to reduce poverty and improve community welfare by providing regular cash assistance to poor families. However, the effectiveness of this program is very dependent on the performance of the bureaucracy in organizing the distribution of this aid. Data analysis was carried out using a descriptive method to explain the performance of the bureaucracy in implementing the PKH program. The research results show that the bureaucratic performance in administering PKH social assistance in Langkat Regency has several weaknesses, including the slow process of distributing aid, a lack of coordination between related agencies, and irregularities in aid distribution. These factors hinder the effectiveness of the program and cause dissatisfaction among aid recipients. Based on these findings, it is recommended that the Langkat Regency Social Service improve coordination between related agencies, improve the aid distribution system, and increase supervision of the implementation of the PKH program. Necessary to strengthen the capacity of field officers through training and education related to social assistance management. This is expected to improve bureaucratic performance in implementing the PKH program so that the program's goal of reducing poverty can be achieved more optimally

Use of Performance Information and External Accountability: The Role of Citizen Oversight in Mitigating the Motivated Evaluation of Body-Worn Camera Evidence

Despite being touted as a game-changing technology, studies on the influence of body-worn cameras (BWCs) on policing outcomes have produced mixed results, with the underlying reasons for such findings unclear. Drawing on the sociology of culture and organizational theory, we argue that BWCs often have mixed impacts due to deeply ingrained, valued occupational assumptions and practices shaped by the structural and organizational context. These assumptions and practices, collectively known as the police métier, are not politically neutral and can lead to motivated decisions rather than accurate ones. We suggest that such motivated reasoning can be mitigated by changing the structural or organizational context, such as establishing a citizen oversight agency (COA), which could decrease racial disparities in policing outcomes. To test these arguments, we examined the impact of BWCs on racial disparities in two types of policing outcomes: police homicides of citizens and disorderly conduct arrests (DCAs). Our findings indicate that while the adoption of BWCs does not impact racial disparities in DCAs or police homicides of citizens, there is a significant decrease in racial disparity in DCAs when BWCs and COAs are used in conjunction. Additionally, while the racial disparity in police homicides of Blacks and Whites does not decrease when BWCs and COAs are used together, there is an overall decrease in police homicides across both racial groups. Overall, our study demonstrates that technology's impact on bureaucratic performance is influenced by occupational assumptions and practices, which can be altered by external accountability mechanisms such as COAs.

Pengaruh Penggunaaan Aplikasi SIAP Terhadap Kinerja Pegawai Badan Kepegawaian Dan Pengembangan Sumber Daya Manusia (BKPSDM) Kota Tanjungpinang

The SIAP application (Presence Activation Information System) has been implemented at the Personnel and Human Resources Development Agency since 2022. Although good attendance has been the first step, it also requires optimal bureaucratic performance as an effort to achieve institutional goals. The purpose of this study is to evaluate whether the use of the SIAP Application (Presence Activation Information System) has an influence on employee performance at the Personnel and Human Resources Development Agency (BKPSDM). This study used quantitative methods and involved the entire population, namely 38 employees of the Civil Service and Human Resources Development Agency. Data collection was carried out through distributing questionnaires to all BKPSDM employees as respondents, documentation and observation. The results of the analysis using the T test show that the significant value (0.002) is smaller than the probability of 0.05. Therefore, it can be concluded that the null hypothesis (Ho) is rejected and the alternative hypothesis (Ha) is accepted, which means "The use of the SIAP application has an influence on employee performance (Y)." Although the SIAP Application Usage Variable (X) and the Employee Performance Variable (Y) are related, respondents' responses show some shortcomings related to the use of the SIAP Application (Presence Activation Information System), such as unstable network access constraints. Nevertheless, good attendance still has a positive effect on improving employee performance. Employee Performance Evaluation shows deficiencies in the indicators of Quality, Quantity, Timeliness, and Independence.

The URGENSI KEPAMONGPRAJAAN DALAM PREVENSI MUNCULNYA PATOLOGI BIROKRASI


 The important role of bureaucratic culture in shaping leadership mindset and character is in line with the reduction in the number of bureaucratic pathologies that occur in Indonesia. Corruption practices appear to be a major contributor to the construction of bureaucratic pathology which is long-lasting, because in principle bureaucratic pathology arises as a result of an unhealthy bureaucratic culture which is characterized by long hierarchical chains, bureaucratic specialization and formalization as well as non-linear bureaucratic performance which has an impact on bureaucratic patterns. which is paternalistic, wasteful and loses money, budgeting that is not on target, a procedural system that tends to be complicated, and biased exercise of authority. Referring to the first element that builds a corrupt bureaucratic culture, namely "intention or motive" or mens rea, improvement actions focus on controlling human resources. Transformation of unhealthy bureaucratic patterns and systems can actually be realized through a mental revolution movement and the character of human resources or bureaucrats. Civil service education and training can be a solution in optimizing the mental revolution movement through character building and basic government ethics as well as developing competencies and skills. This research was conducted to find out and understand how big the urgency of civil service or civil service education is in preventing bureaucratic pathology. Based on research results, civil service or civil service education can be an effective solution in forming the character and mentality of prospective bureaucrats. This is shown by the pattern of education and teaching from an early age on how a prospective leader understands and appreciates his duties and responsibilities as a public servant through character education, mental revolution education, substantial deepening of bureaucratic ethics and government materials.

The Correlation Between the Bureaucratic Reform and Performance Achievement: A Case Study at the Statistics Indonesia

This study investigates the correlation between bureaucratic reform and performance due to conflicting theories about existing phenomena. In theory, it is posited that implementing bureaucratic reform should enhance performance by addressing various bureaucratic issues, resulting in a positive or directly proportional correlation. However, empirical evidence indicates persistent problems in bureaucratic performance, including public service-related complaints and other issues within the government. The government's proclamation of bureaucratic reform is expected to address these existing problems and facilitate the realization of Indonesia's goal of establishing a world-class government. Understanding the correlation between bureaucratic reform and performance achievement is crucial for designing effective programs to achieve the goals of bureaucratic reform. Given that certain conditions regarding bureaucratic reform within the work units of BPS (Statistics Indonesia) have not yet received national recognition, examining the correlation between bureaucratic reform and performance achievement is of utmost importance for BPS. A quantitative approach with correlation analysis was employed as the analytical method. The study's results reveal a positive correlation between bureaucratic reform and performance achievement, albeit not highly intense. This suggests that the variation in performance, which can be attributed to the implementation of bureaucratic reform, is not highly significant. Consequently, it becomes apparent that other factors beyond bureaucratic reform substantially influence performance at BPS. Therefore, BPS must optimize the implementation of bureaucratic reform to enhance productivity and attain superior performance.

The Influence of Leadership Commitment, Human Capital and Work Culture on Bureaucratic Performance Through Good Governance of Local Governments in South Sulawesi Province

Purpose: This study aims to examine and analyze the influence of leadership commitment, human capital, and work culture on bureaucratic performance through good governance in local governments in the province of South Sulawesi. Theoretical framework: Local governments face challenges in achieving effective performance and good governance. Factors such as leadership commitment, human capital, and work culture influence organizational effectiveness. Leadership commitment involves dedicated and accountable leaders, while human capital encompasses knowledge and skills. Work culture refers to shared values and behaviors. Good governance ensures transparency and accountability. Understanding these factors is crucial for improving local government performance and meeting public expectations. Design/methodology/approach: The research method used is survey research, with questionnaires as the data collection instrument. Statistical analysis using the AMOS program is employed for data analysis. Findings: The findings reveal the following: 1) Leadership commitment, human capital, and work culture have a positive and significant effect on good governance in local governments in South Sulawesi Province; 2) Leadership commitment, human capital, and work culture have a positive and significant influence on bureaucratic performance in local governments in South Sulawesi Province; 3) Good governance has a positive and significant influence on bureaucratic performance in local governments in South Sulawesi Province; 4) Leadership commitment, human capital, and work culture have a positive and significant effect on bureaucratic performance through good governance in local governments in South Sulawesi Province. Research, Practical & Social implications: Implementing good governance principles can lead to more accountable and responsive local government organizations, enhancing public trust and satisfaction with government services. These insights have practical implications for policymakers and administrators seeking to enhance organizational effectiveness and serve their communities better. Originality/value: The originality value of this study lies in its specific focus on the province of South Sulawesi and its examination of the influence of leadership commitment, human capital, and work culture on bureaucratic performance through good governance in the context of local governments.

Analysis of Bureaucratic Performance in Improving the Quality of Services in the Education and Health Sector in Pasaman District

This study aims to analyze the performance of the bureaucracy in improving the quality of public services for the Pasaman Regency government in the education and health sectors. In the implementation of public services, Pasaman Regency is included in the category (yellow zone) in services with moderate compliance categories. In 2018 Pasaman Regency was in the Very High Ranking based on the EPPD Performance Evaluation and Performance of the Regency. Passover. In addition, based on the analysis of Macro Performance Indicator data, the performance of the Pasaman Regency government has experienced an increase in performance. This study used a qualitative approach with descriptive methods. This study aims to analyze and describe the performance of the bureaucracy in improving the service quality of the Pasaman District Government by conducting documentation studies and in-depth interviews. The results of the study showed that efforts to improve public services can be seen from the policy direction of the Pasaman Regency government through a Budget Policy which allocates more to social spending than personnel spending. Furthermore, as an effort to bureaucratic effectiveness, the Pasaman Regency Government streamlined the OPD so that the bureaucracy could run effectively. Then, service quality improvement was also carried out through UHC (Universal Health Coverages) policy innovations to provide the best health services to the community. As well as educational service innovations through a 12-year free education program until they graduate from high school or the equivalent for all student children in Pasaman Regency.

ANALISIS KINERJA BIROKRASI PEMERINTAHAN DESA PADA PERANGKAT DESA PAREREJO KECAMATAN PURWODADI KABUPATEN PASURUAN JAWA TIMUR

The purpose of this study was to determine the Performance Analysis Of Village Government Bureaucracies In The Development Of Parerejo Village, Purwodadi District, Pasuruan District, East Java. This study uses a descriptive qualitative research method. The results of this study are based on indicators in Agus Dwiyanto's theory (2006: 50) regarding the measurement of the performance of the public bureaucracy as follows: (1) the performance of the Parerejo Village Government Bureaucracy has fulfilled the Productivity aspect due to work achievements by maximizing massive organizational evaluation. (2) The performance of the Parerejo Village Bureaucracy has fulfilled the Service Quality aspect because it has SOP as a public service mechanism. (3) The performance of the Parerejo Village Bureaucracy has fulfilled the Responsiveness aspect because it makes community complaints material for organizational evaluation in improving the quality of performance. (4) The Bureaucratic Performance of Parerejo Village has fulfilled the Responsibility aspect because it opens the widest possible forum for public participation. (5) The performance of the Parerejo Village Bureaucracy has met the Accountability aspect because it opens a public participation forum through a Joint forum or media portal as a form of Village Government accountability to the Community.

Facilitating Development: Evidence from a National-Level Experiment on Improving Bureaucratic Performance in Myanmar

Previous articleNext article No AccessFacilitating Development: Evidence from a National-Level Experiment on Improving Bureaucratic Performance in MyanmarEdmund Malesky and Dean DulayEdmund Malesky Search for more articles by this author and Dean Dulay Search for more articles by this author PDFPDF PLUS Add to favoritesDownload CitationTrack CitationsPermissionsReprints Share onFacebookTwitterLinkedInRedditEmail SectionsMoreDetailsFiguresReferencesCited by The Journal of Politics Just Accepted Sponsored by the Southern Political Science Association Article DOIhttps://doi.org/10.1086/723989 Views: 33Total views on this site HistoryAccepted December 12, 2022 © 2023 Southern Political Science Association. All Rights reserved.PDF download Crossref reports no articles citing this article.

Analisis Kinerja Birokrasi Pelayanan Pajak Bumi dan Bangunan Sektor Perdesaan dan Perkotaan (PBB-P2) Dalam Meningkatkan Pendapatan Asli Daerah Pada Badan Pengelolaan Pajak Dan Retribusi Daerah Kota Medan

This study aims to determine the Bureaucratic Performance of Land and Building Tax Services in the Urban and Rural Sector (PBB-P2) in Increasing Regional Original Income at the Regional Tax and Retribution Management Agency in Medan City and to find out and analyze what factors support and inhibit it. The research method used is descriptive research with observation data collection instruments, documentation studies and interviews, while the data analysis is descriptive analysis. The results of this study indicate that the performance of the Regional Tax and Retribution Management Agency in optimizing the increase in Local Own Revenue through the receipt of Land and Building Taxes for the Urban Sector in Medan City is analyzed from the following sub-indicators: conducting socialization of Medan City Regional Regulation Number 3 of 2011 concerning Land and Building Tax for Urban and Sub-District; carry out validation activities on the Subject and Object of Land and Building Tax in the Urban and Rural Sector; carry out adjustments to the Land Value Zone (ZNT), and: carry out activities to update the Selling Value of Tax Objects (NJOP). Supporting land and building tax revenue by the Regional Revenue Agency is influenced by the following factors, namely economic growth and population. The inhibiting factors in land and building tax revenues are the awareness and compliance of taxpayers and the weakness of the tax apparatus. Meanwhile, the government's recommendation is to socialize regulations regarding local taxes, make adjustments and determine Land Value Zones (ZNT) and update the Sales Value of Tax Objects (NJOP).

Kinerja Birokrasi Penghapusan Barang Inventaris Lainnya pada Bidang Aset Badan Pengelolaan Keuangan dan Aset Daerah Provinsi Sumatera Utara

This research aims to evaluate the performance of the inventory removal bureaucracy at BPKAD Provsu by considering public performance concepts such as Relevance, Efficiency, Effectiveness, Utility, and Sustainability. The research method used is qualitative with data collection procedures in the form of observation, interviews, and documentation. Data analysis technique used the Miles, Huberman, and Saldana data analysis model. The results showed that the bureaucracy's performance in the administration of regular hajj pilgrimage transfers in the Financial and Regional Asset Management Agency of North Sumatra Province has met the service standards according to the performance theory by Pollit & Bouckaert. However, to improve the performance of the inventory removal bureaucracy, new innovations and SOPs are needed for the difficult-to-find inventory removal processes. These findings can be used as a basis for developing strategies and policies to improve bureaucracy performance in inventory removal in the future.

Political Interference and Bureaucratic Performance in Pakistan: A Perspective of Civil Servants

This study focuses on Pakistan's bureaucracy and tries to ascertain how political influence on Pakistan's civil service ultimately contributed to the institution's decline. The methods used in this research are entirely qualitative in nature, and it uses relative methodologies to get the desired results. This study conducted semi-structured interviews with current and former civil servants. Political influence has consistently harmed Pakistan's civil service, contributing to its current level of inefficiency. This study aims to find the extent of this connection between politics and Civil Services from the very start of the newborn state. To identify the problem, more literature has been added about the public sector in general and the Civil Service in particular. The research reveals that Political leaders and bureaucrats have certain connections, which is why the civil service is deteriorating over time. To make choices free from outside influence or interference, bureaucrats must be independent.

Kinerja Birokrasi dalam Mempersiapkan Bahan Administrasi Pembuatan Daftar Urut Kepangkatan dan Analisis Jabatan Sekretariat DPRK Langsa

This study aims to identify and analyze the performance of the bureaucracy in preparing administrative materials for making rank order lists and position analysis for the Langsa City DPR Secretariat and to find out the factors that support and hinder bureaucratic performance in preparing administrative materials for making rank order lists and position analysis for the Langsa City DPR Secretariat. The method used is a qualitative method with an inductive approach. Data collection techniques include interviews, observations, and documentation. This research was conducted at the Langsa DPRK Secretariat Office from October 2022 – September 2022. This research used the method of data collection, data reduction, data presentation, and drawing conclusions. The results of the study revealed that there were 5 stages in knowing the performance of the bureaucracy in preparing administrative materials for making rank order lists and analysis of program and financial positions of the DPRK Langsa Secretariat consisting of (1) Productivity found a discrepancy between the position map structure of the DPRK Langsa Secretariat and Job Analysis and Workload Analysis, (2) Responsiveness found the position analysis document of the DPRK Langsa Secretariat last made in 2018 which was not in accordance with the Organizational Structure, (3) Service Quality found that there were no problems and was counted well, (4) Responsibility found that the head of the General Administration Subdivision and Personnel do not know the main tasks and functions of the position before taking office and after taking office, (5) Accountability is known in the General Administration and Personnel Sub-Division that has not been able to meet accountability criteria such as being result-oriented and improving work.

Model Reinventing Government Menuju Pemerintahan yang Baik (Good Government Governance)

New Public Management has consequences for demands for bureaucratic reform and for a higher quality of public services for the community. The spirit of creating a results-oriented government has not only surfaced in developed countries, but also in developing countries, including Indonesia. New Public Management emphasizes the bureaucracy to be more professional in managing the country. This professionalism is shown, among other things, by the quality of managing the budget, improving performance management, and using bureaucratic performance measures as a standard measure of success. This study aims to find out how to describe and analyze governance and service excellence on government performance in the Bungo District Government. The sampling technique used was a saturated sample. This study used a questionnaire as a data collection method which was given to all civil servants (PNS) Echelon II, Echelon III and or Head of OPD in the work area of the Bungo Regency Government Office, namely 178 people. The results obtained from this study include the Bungo Regency Government Governance Level in the Good category, the Bungo Regency Government service excellent level in the good category and the Bungo Regency Government Performance level in the Good category. Governance and service excellent are important factors in improving the performance of the Bungo Regency Government, where the higher the level of governance and the Service Excellent level, the more it will improve the Bungo Regency Government's performance. Service Excellent cannot be a moderating variable between the influence of Governance on improving the performance of the Bungo Regency Government