Broadband Internet Service Providers Research Articles

Factor Influencing Fixed Broadband Provider Choice Decision (Case Study of IndiHome Consumer Choice)

Since the Covid-19 pandemic in Indonesia, people’s activities have changed drastically due to quarantine and distance restrictions. Almost all activities from school, work, health consultations, sports and others are carried out online from where they live. This gave rise to a new need for the people of Indonesia, namely a broadband internet connection. The demand for fixed broadband internet service providers has increased since the Covid-19 pandemic and is predicted to continue to grow until 2026. This situation opens up enormous business opportunities for fixed broadband internet service providers or what we are familiarly calling Wifi. The number of newcomer brands of fixed broadband internet service providers has created competition. So far, the IndiHome brand still leads the fixed broadband internet service provider market in Indonesia with the largest market share. However, at the end of 2021, to be precise from October to December 2021, IndiHome experienced an increase in the percentage of churn rate (customers who unsubscribe or revoke services). The purpose of this study is to determine the factors that influence customer decisions in choosing fixed broadband internet service provider products and to provide recommendations to IndiHome. Choice modeling analysis will be used in this research, which is to estimate the probability that the Greater Jakarta citizen will choose a brand of fixed broadband internet service provider. This research was conducted on 201 The author creates a description of the question or stated preference scenario using D-efficient from NGENE software. The resulting scenarios are 28 scenarios with 3 alternatives and 7 attributes, namely product quality, internet speed, price, customer service, brand image, promotions, and bundling packages. Respondents were asked to answer product choices according to brands through a combination of scenarios. The results show several attributes that have significant values. These attributes are the prices for the IndiHome, Biznet and Iconnet brands. Internet speed on the IndiHome brand, Customer Service on the IndiHome and Iconnet brands and Bundling Packages on the Iconnet brand. There are several recommendations for IndiHome to pay attention to attributes that have significant and elastic value.

Developing a New Customer Journey Path: Case Study on a Fixed Broadband ISP Company

The need for internet connectivity use has grown to the point that it can be considered a primary need that cannot be separated from the support of many needs and sectors of life. This momentum has attracted InterHome as one of the providers of fixed broadband Internet Service Providers (ISP) to meet these needs. As a result, the value of the engagement rate, which increased significantly in 2021 compared to the previous year but this thing is inversely proportional to the InterHome brand’s sentiment, which fluctuated every month in 2021 and, on average, rarely reached the point where the brand sentiment became an illustration of the context behind the interaction. In this study, using external and internal analysis in the analysis of the business environment, it is obtained an overview of the significant competitive industry contained in the SWOT analysis. As a follow-up to the problems faced by InterHome, the author proposes a customer journey using the 5 A’s Customer Journey Path guidelines from Marketing 5.0 by Philip Kotler, Hermawan Kartajaya, and Iwan Setiawan to obtain a portrait of the existing and expected conditions by InterHome customers. While the company has made various attempts to date, there is still a lack of investigation into what customers need and desire on each journey. Therefore, this study aims to increase customer retention in line with increasing positive brand sentiments and reach the target using a customer journey approach. The combination of quantitative and qualitative is used in this study, where quantitative data brings a breadth of research, and qualitative data allows depth. As a result of the study, the proposed customer journey can be described at the 5 A’s stages, providing a clear view of the improvement initiatives that could be a solution for each stage and helping companies align around common goals. The detailed mapping of the proposed customer journey is divided into six key points, including common customer activities that explain what InterHome consumers typically do when they decide to subscribe to InterHome. Furthermore, customer needs and desires represent what customers will seek to be captured by the brand at every stage of its journey. The point where the consumer interacts with the brand is described as the touchpoint in the customer journey. Business goals and Key Performance Indicators (KPIs) are measurable values ​​that will measure the company’s performance and success in achieving business goals and in line with the implementation of data-based marketing.

Analisis Strategi Bisnis Pada Perusahaan Layanan Internet Fixed Broadband Menggunakan Matriks IFE-EFE-IE

The Covid-19 pandemic has had a significant impact on all community activities, one of which is the change in communication patterns that have been using face-to-face activities now switch to using technology devices to communicate remotely, so this has encouraged fixed broadband internet service providers to compete to provide excellent quality service to their customers. . The purpose of this study is to provide appropriate recommendations regarding business strategies that fixed broadband internet service companies can implement through analysis of the IFE-EFE-IE matrix. The research design used is quantitative through respondent data collection (survey) of 55 people who use fixed broadband internet services calculated using the Expert Choice application version 11. The data obtained were analyzed using the Internal Factor Evaluation (IFE) matrix, External Factor Evaluation Matrix ( EFE), and the Internal-External (IE) matrix. The study results suggest that the business strategies for fixed broadband internet service companies that can be implemented are market penetration strategies and product development strategies.

Revising the Record: Six Stylized Economic Facts About Pre-Covid US Residential Broadband Markets

ABSTRACT This article reviews available public data on the pre-COVID (2014–2018) residential broadband markets in the United States, and presents six data-driven stylized economic facts about these markets. Broadband was a significant household expenditure. There were very limited numbers of competing residential broadband Internet service providers (ISPs) in most local markets. Service prices have not decreased much over time. Quality competition seems quite important. There was very limited entry by new ISPs. Technological innovation in wireless drove much observed new entry.

Analisis Strategi Bisnis Pada Perusahaan Layanan Internet Fixed Broadband Menggunakan Matriks IFE-EFE-IE

The Covid-19 pandemic has had a significant impact on all community activities, one of which is the change in communication patterns that have been using face-to-face activities now switch to using technology devices to communicate remotely, so this has encouraged fixed broadband internet service providers to compete to provide excellent quality service to their customers. . The purpose of this study is to provide appropriate recommendations regarding business strategies that fixed broadband internet service companies can implement through analysis of the IFE-EFE-IE matrix. The research design used is quantitative through respondent data collection (survey) of 55 people who use fixed broadband internet services calculated using the Expert Choice application version 11. The data obtained were analyzed using the Internal Factor Evaluation (IFE) matrix, External Factor Evaluation Matrix ( EFE), and the Internal-External (IE) matrix. The study results suggest that the business strategies for fixed broadband internet service companies that can be implemented are market penetration strategies and product development strategies.

Analisis Strategi Bisnis Pada Perusahaan Layanan Internet Fixed Broadband Menggunakan Matriks IFE-EFE-IE

The Covid-19 pandemic has had a significant impact on all community activities, one of which is the change in communication patterns that have been using face-to-face activities now switch to using technology devices to communicate remotely, so this has encouraged fixed broadband internet service providers to compete to provide excellent quality service to their customers. . The purpose of this study is to provide appropriate recommendations regarding business strategies that fixed broadband internet service companies can implement through analysis of the IFE-EFE-IE matrix. The research design used is quantitative through respondent data collection (survey) of 55 people who use fixed broadband internet services calculated using the Expert Choice application version 11. The data obtained were analyzed using the Internal Factor Evaluation (IFE) matrix, External Factor Evaluation Matrix ( EFE), and the Internal-External (IE) matrix. The study results suggest that the business strategies for fixed broadband internet service companies that can be implemented are market penetration strategies and product development strategies.

A comparison of adoption and service quality between large and small broadband internet service providers in Thailand

This research aims to compare the influence of service quality on intention to use broadband internet through attitudes and technology acceptance, as mediator variables between large and small broadband internet service providers (ISPs) in Thailand. A comprehensive review of the literature has modified the development of this behavioral model that explains intention to use of broadband internet. A data set from two groups: large and small broadband ISPs, nationwide survey was conducted in Thailand (n = 928 consumers). The theoretical model was tested using structural equation modeling. The findings show that integrated models have good explanatory power (78.3 percent) to predict customer’s intention to use broadband internet. The results of this study are as follows. Firstly, service quality: tangible, reliability, responsiveness, assurance and empathy, supports second-order factor analysis. Service quality has an influence on attitude, perceived usefulness, perceived ease of use, and intention to use broadband internet both two types of service providers. Secondly, perceived usefulness has a significant effect on attitude, and intention to use only in small companies. Thirdly, attitude, perceived usefulness, and perceived ease of use as mediator variables have a positive effect between service quality and intention to use broadband internet. This study proposes customer acceptance on broadband internet using a modified TAM.to reveal the impact of service quality on intention to use. The results of this study can be replicated and extended to ASEAN countries. The conclusions and implications for management provide alternatives for companies to increase the number of internet users in order to improve overall quality of life.

Entry threat, entry delay, and Internet speed: The timing of the U.S. broadband rollout

AbstractIn a rapidly growing industry, potential entrants strategically choose which local markets to enter. Facing the threat of additional entrants, a potential entrant may lower its expectation of future profits and delay entry into a local market, or it may accelerate entry due to preemptive motives. Using the evolution of local market structures of broadband Internet service providers from 1999 to 2007, we find that the former effect dominates the latter after allowing for spatial correlation across markets and accounting for endogenous market structure. On average, it takes 2 years longer for threatened markets to receive their first broadband entrant. Moreover, this entry delay has long‐run negative implications for the divergence of the U.S. broadband infrastructure: 1 year of entry delay translates into an 11% decrease on average present‐day download speeds.

Technological Innovation and Quality Improvement in U.S. Broadband

The availability and quality of broadband service in the United States has been elevated as a salient policy issue by the migration of both households and firms to online activities in response to the Covid-19 pandemic. This paper investigates the effects of entry by non-incumbent broadband internet service providers (ISPs) making use of innovative, new non-legacy technologies (i.e., fiber and wireless) on residential broadband service quality offered by incumbent legacy (i.e., cable and DSL) ISPs.In 2019, the Federal Communications Commission released major corrections to its previously released Form 477 data on U.S. broadband deployment over the 2014-18 period that greatly reduces estimates of entry by new broadband ISPs into urban census blocks. Overall, entry into U.S. urban broadband markets falls by about half, compared to previously released, uncorrected data.Using data from this and multiple other sources, we build a rich panel data set covering all residential broadband services available, by ISP, technology and maximum advertised download speed for each of approximately six million populated U.S. census blocks between December 2014 and December 2018. In contrast with the previous literature, we utilize highly disaggregated data, control for evolving government subsidies to underserved census blocks, and relax strong statistical and economic assumptions maintained in prior work. This paper explores causal effects by estimating variants of a difference-in-differences model with a rich set of control variables. Our model controls for time-invariant unobservable heterogeneity using census block fixed effects. These allow us to identify the effects of entry of new ISPs on service quality in legacy networks serving urban residential customers in spatially disaggregated local markets. We also study reduced form models explaining ISP entry and assess the strength of candidate instruments to mitigate potential endogeneity caused by measurement error in counts of fixed wireless competitors, as well as possible unobserved time-varying census block heterogeneity relevant to ISP entry and exit.Our results suggest that entry into a 2014 “legacy duopoly” census block (about 40 percent of US census blocks were legacy—cable and DSL—terrestrial broadband duopolies in 2014) by other legacy ISPs had a large and statistically significant impact on improvements to maximum broadband quality offered to consumers by legacy ISPs serving a given block. Increased competition in local broadband markets from such “overbuilding” by established broadband providers seemed to result in significant quality improvements within a block.These results are consistent with a previous empirical literature that shows mixed, but generally positive effects of increased competition on product quality. More striking is the relatively small impact of increased competition on legacy ISP service quality in comparison to the apparent impacts of underlying time trends on legacy broadband speeds, trends that we believe primarily reflect dramatic technological changes over the 2014-18 period.

The Peculiar Case of State Network Neutrality Regulation

In the wake of the FCC’s 2018 decision to rescind federal network neutrality rules, several states have implemented their own network neutrality regulations, some in the form of procurement conditions on state contracts and others affirmative mandates requiring broadband Internet service providers to observe neutrality in providing service. The federal government and industry trade associations have challenged the state network neutrality laws as both preempted and unconstitutional under the “dormant Commerce Clause” doctrine. This paper analyzes those state restrictions, as a matter of constitutional law. The Court has recently changed dormant Commerce Clause law, liberalizing those limits with regard to the Internet last year in South Dakota v. Wayfair and showing more deference to state regulation of the Internet. But state network neutrality rules present an altogether different problem than typically arises in dormant Commerce Clause cases, requiring a new approach. Much state network neutrality regulation (especially regulation of Internet traffic exchange) is problematic under traditional dormant Commerce Clause and due process analysis because it explicitly reaches outside of local states. But more fundamentally, the entire economic theory underlying network neutrality regulation makes network neutrality especially problematic under dormant Commerce Clause law. Although states are likely free to regulate many aspects of the Internet – especially after Wayfair – the peculiar nature of network neutrality regulation makes it singularly poorly suited for state regulation.

A New Game in Town: Disseminating Sports Content in a Net Neutrality-Less Era—The Potential Implications for the Post-Broadcasting World

The Federal Communications Commission’s (FCC) repeal of the net neutrality rules has implications for the consumers of program content found on broadband internet service providers (ISPs). Under the former rule, such providers cannot engage in discrimination by favoring some content over others or by using their broadband to speed up favored content or slow down less favored content (practices known as “throttling”). With the demise of net neutrality, ISPs have the power to control what viewers see and how they see it, with few resources to fight such decisions. One key programming category is sports. The end of net neutrality can have an adverse impact to sports streams, because of the high amounts of broadband space and the rapid consolidation between sports content providers and ISPs. This article discusses the background of the powers of the FCC, the history of the net neutrality rules, the FCC’s 2018 order repealing the rules, and the legal and political reactions to it. It concludes by raising a number of hypothetical situations where the lack of net neutrality can have an adverse impact for consumers of sports material.

Federal Preemption, the Dormant Commerce Clause, and State Regulation of Broadband: Why State Attempts to Impose Net Neutrality Obligations on Internet Service Providers Will Likely Fail

Federal Preemption, the Dormant Commerce Clause, and State Regulation of Broadband: Why State Attempts to Impose Net Neutrality Obligations on Internet Service Providers Will Likely Fail

The FCC’s Net Neutrality Decision and Stock Prices

More than a year after a court invalidated its “net neutrality” rules on broadband Internet service providers (ISPs), the Federal Communications Commission (FCC) decided to extend public-utility (Title II) regulation on broadband services. This paper uses traditional event analysis of the movements in the values of major communications and media companies’ equities at key moments in the FCC’s path to this decision to estimate the financial market’s assessment of the likely effects of regulation on ISPs, traditional media companies, and new digital media companies. The results are surprising: the markets penalized only three large cable companies to any extent, and even these effects appear to have been short-lived. The media companies, arguably the intended beneficiaries of the regulations, were unaffected.

The Effect of Regulation on Broadband Markets: Evaluating the Empirical Evidence in the FCC’s 2015 “Open Internet” Order

In 2015, the Federal Communications Commission (FCC) imposed common carriage regulation—so-called Title II requirements—on previously unregulated broadband Internet service providers. The regime shift was premised on the FCC’s findings that such rules had demonstrably yielded economic gains. This paper evaluates the FCC’s empirical arguments and finds them uncompelling. Adjustments for inflation or general economic trends eliminate the effects cited by the FCC. Moreover, contrary to the Commission’s assessment, mobile services and broadband markets have shown notable growth in response to deregulatory events that reduce Title II requirements.

The Effect of Regulation on Broadband Markets: Evaluating the Empirical Evidence in the FCC's 2015 'Open Internet' Order

In 2015, the Federal Communications Commission imposed common carriage regulation on broadband Internet service providers (ISPs) under Title II of the 1934 Communications Act. The action reversed what the FCC had, by 1999, called a “thirty-year tradition of ‘unregulating’ the data services market.” The premise for the regime shift included the FCC’s arguments that previous common carrier rules imposed by regulators had yielded economic gains. The Commission specifically noted market responses to (a) 2010 “net neutrality” rules (overturned by a federal court in 2014), (b) mobile licenses (AWS-3) auctioned by the FCC in January 2015, when Title II regulations were about to be imposed; (c) Title II regulation of mobile phones from 1994 to 2009; and (d) Title II rules applied to telephone carriers offering DSL services until 2005. Though the Court of Appeals for the D.C. Circuit recently upheld the Commission’s rules, it did so over Judge Williams’ well-reasoned dissent. Judge Williams was particularly critical of the FCC’s disregard for economic evidence. He strongly disagreed with the FCC’s conclusion that, “[a]s a factual matter, the regulatory status of broadband internet access service appears to have, at most, an indirect effect (along with many other factors) on investment. Specifically, he characterized support for the Commission's conclusion as “weak” and “superficial”. This debate is far from settled, as industry participants will likely petition the Supreme Court for certiorari and lobby for legislative reform. This paper subjects the FCC’s data and interpretation to critical scrutiny and finds Judge Williams’ criticism warranted: Making adjustments for inflation or general economic trends eliminates the positive output effects asserted by the FCC. Moreover, contrary to the Commission’s assessment of the empirical evidence, mobile services and broadband markets have shown notable growth in response to deregulatory events reducing Title II requirements.

'The Law is Whatever the Nobles Do': Undue Process at the FCC

Kafka's parable Problem of Our Laws holds certain applicability to the August 2008 decision of the Federal Communications Commission to extend regulatory authority over the broadband network management practices of Comcast Corporation and adjudicate its behavior against a set of policy principles. The FCC's means of asserting regulatory authority over broadband Internet service providers' network management practices is unprecedented, sweeping in its breadth, and seemingly unbounded by conventional rules of interpretation and procedure. We should all be concerned, for apparently what we have on our hands is a runaway agency, unconstrained in its vision of its powers.

Net Neutrality and Market Power: Economic Welfare with Uniform Quality of Service

We compare the economic efficiency of imposing a “zero price rule” on Broadband Internet Service Providers (BISPs) with the economic efficiency associated with allowing the BISP to charge Content and Application Service Providers (CASPs) a non-discriminatory uniform price for “interacting” with their subscribers. The local broadband service market is structured as a stylized two-sided market where a BISP facilitates “interactions” between subscribers and CASPs. Participants on one side of the market differ in their willingness to pay to “interact” with participants on the other side of the market. Efficiency is measured by the extent to which market forces lead to the completion of the most valuable set of interactions given the cost the BISP incurs from completing those interactions and the regulatory environment. Under these conditions, a “zero price rule” enhances total surplus if and only if it prevents the BISP from otherwise reducing output with the objective of enhancing its own profits. Such would be the case if the BISP’s ability to establish supra-competitive prices on the CASP side of the market exceeds its ability to establish such prices on the subscriber side of the market. If market forces induce the BISP to establish competitive prices on each side of the market, then welfare is promoted in our stylized model if the BISP is allowed to set such prices on each side of the market.

초고속인터넷 서비스 사업자 전환의도

Abstract This study examined the variables that affect whether consumers change broadband internet services by examining their past experiences and intention to switch carriers by targeting consumers who have switched broadband internet service providers. Among adult consumers who intended to switch broadband providers, 341 people who had experience were subject to logistic regression analysis using SPSS for Windows ver. 17.0 to examine frequencies, means, percentages, and factor analysis. The following results were revealed. First, the targets were currently using broadband internet service in the order Company S > Company L > Company K > others. Excluding the others, Company K had the most conversions (from 96 to 78), followed by Company S (from 107 to 97), and Company L (from 43 to 97), which more than doubled the number of subscribers. The reasons for switching carriers in the past were as follows: for Company K, consumers switched to other companies because of unsatisfactory fee services; for Company S, consumers switched to other companies because of quality, advertising and promotional activities, and commitment periods ending; for Company L, the consumers switched to other companies because of fee, quality, and service; and for other companies, the consumers switched to other services because of unsatisfactory quality. Second, the analysis of the elements that determined whether a consumer will switch broadband internet service providers showed that college graduates and individuals who had switched carriers voluntarily in the past were more likely to switch to a new broadband internet service provider. Furthermore, passive consumers had a higher probability of switching. Moreover, when consumers were less satisfied with the fees and services, there was a greater chance of switching to another company.

INNOVATION SPILLOVERS AND THE "DIRT ROAD" FALLACY: THE INTELLECTUAL BANKRUPTCY OF BANNING OPTIONAL TRANSACTIONS FOR ENHANCED DELIVERY OVER THE INTERNET

In October 2009, the Federal Communications Commission proposed “net neutrality” regulations, including a new rule that would have the effect of banning optional business-to-business transactions between broadband Internet service providers (ISPs) and content providers for enhanced delivery of packets over the Internet. The proposed “nondiscrimination” rule would have the ironic effect of actively discriminating against any kind of content or application that is differentiated by its need for greater assurance of higher quality transmission across the Internet (known as quality of service, or QoS) than undifferentiated best-effort delivery can offer. This result not only would reduce static efficiency by encouraging higher consumer prices, but also would reduce dynamic efficiency by retarding innovation. The proposed rule manifests an inverse relationship between means and ends, for it would actively thwart the Commission's stated purpose of promoting innovation both in and at the edges of the network. These economic considerations set the bar very high for those who claim that the new regulation is needed to prevent theoretical harms that have not materialized in more than a decade of real-world experience. By now, the economic arguments in favor of network neutrality regulation have coalesced around three principal theories. The first is the theory that, if permitted to charge suppliers of content or applications for optional higher quality delivery, network operators will ignore positive spillover effects and set charges at higher than socially optimal levels. The second is the theory that vertically integrated network operators will foreclose independent providers of Internet content and applications. A third and less clearly articulated theory is that the broadband ISP will degrade the quality of best-effort delivery of Internet packets—reducing the quality of best-effort delivery to that of a “dirt road”—as a means of coercing suppliers of content or applications into purchasing superior QoS. We show that none of these three theories of harm is plausible. Certainly, none justifies the proposed across-the-board ban on optional business-to-business QoS transactions between ISPs and content providers—transactions that could prove particularly valuable to smaller content providers looking to differentiate their offerings from and compete with larger content rivals that have the scale and resources to meet their QoS needs with third-party or self-deployed content delivery networks.

Net Neutrality or Minimum Quality Standards: Network Effects vs. Market Power Justifications

Net neutrality - all bits should be treated identically by broadband Internet service providers regardless of source - is hotly debated. Proponents find adequate competition among broadband providers to prevent harm from content-based discrimination. Opponents find such regulation premature or unnecessary, noting that uniform treatment precludes higher quality services and effective congestion management. Both sides neglect network externalities - the value of broadband to each content provider depends on the expected quality of links to others’ content. Competition could exacerbate this, as each provider fails to internalize the network externality. This suggests an alternative approach - a minimum quality of service standard. This addresses underlying concerns at far lower cost than net neutrality, while fostering innovation by allowing providers to offer higher quality service and manage congestion, with the ancillary benefit of protecting potential speech rights of content providers. Ex post antitrust remedies will not be available if judicial limits on FCC authority remain.