BPJS Ketenagakerjaan Research Articles

The Role of Motivation in Moderating the Influence of Organizational Culture and Work Discipline on Performance Employees at The Employment BPJS Se-Medan Raya

This study aims to look at the role of motivation in moderating the influence of organizational culture and work discipline on employee performance at BPJS Ketenagakerjaan Se- Medan Raya. This type of research uses qualitative methods, this research was conducted at the BPJS Employment Branch Office in Greater Medan, the population used was 80 employees consisting of 20 personnel from Medan City, 20 personnel from North Medan, 20 personnel from Tanjung Morawa and 20 personnel from Binjai. The sample used is all the population of 80 employees with saturated samples being the sample technique. The data source used is primary data source and data collection by distributing questionnaires. This research model uses phat analysis and the measuring tool is the smart PLS version 3.3.3 application. The results of this study are as follows: Organizational culture has a positive and insignificant effect on employee performance with an original sample value of 0.042 and P values of 0.910. Organizational culture has a positive and significant effect on work motivation with an original sample value of 0.875 and p values of 0.000. Work discipline has a positive and insignificant effect on employee performance with an original sample value of 0.042 and p values of 0.851. Work discipline has a negative and significant effect on work motivation with an original sample value of -0.347 and p values of 0.000. Work motivation has a positive and significant effect on employee performance with an original sample value of 0.730 and p values of 0.000. Organizational culture has a positive and significant effect on employee performance through work motivation indirectly with original sample results of 0.634 and p values of 0.000. Work discipline has a negative and significant effect on employee performance through work motivation indirectly with an original sample value of -0.209 and p values of 0.006.

Leveraging Telemedicine for Disaster Response: Longitudinal Study on Return-to-Work Programs During the COVID-19 Crisis.

Since COVID-19, Indonesia has legalized telemedicine in medical services, including Return to Work (RTW). RTW programs help occupational injury-disabled workers return to work. This research examines how telemedicine supports RTW for employees with occupational injuries. The study used Interrupted Time Series Analysis (ITSA) to find patterns and trends in RTW program telemedicine case numbers and claim settlements over time. A total of 1 314 data were obtained from the Indonesian National Social Security Agency on Employment (BPJS Ketenagakerjaan) from July 1, 2015, to December 2022. Telemedicine reduces the frequency of recurrent occupational injuries in persons with impairments (Relative Risk [RR] = 0.59). In addition, the integration of telemedicine into health care practices exhibits promising prospects in terms of mitigating the financial burden on social security programs. This is supported by a robust RR (0.6). Telemedicine reduced the number of repeat cases and optimized medical claims cost in the RTW program during the COVID-19 pandemic. The results will contribute to policy and assist health care professionals and employers in improving RTW outcomes for disabled people.

Public Relations Campaign Program Evaluation: A Descriptive Study of the 'Hard Work Free of Worry' Campaign by BPJS Employment

This research discusses the evaluation of the public relations campaign "Kerja Keras Bebas Cemas" launched by BPJS Ketenagakerjaan to raise awareness and participation among the public, particularly informal workers, in the social security program. The purpose of this research is to evaluate the implementation stages, effects, and impacts of the campaign. This research employs a descriptive qualitative method involving in-depth interviews, documentation, and online observation to gather data. The evaluation results indicate that the campaign successfully raised public awareness and participation, as evidenced by a significant increase in participant registrations. The campaign was conducted on a national scale, led by the Deputi Bidang Komunikasi and executed integrally by all BPJS Ketenagakerjaan branch offices through systematic stages. The conclusion of this research shows that the "Kerja Keras Bebas Cemas" campaign effectively achieved its goals of increasing participation and public awareness. However, improvements are needed in message measurement and media selection to enhance effectiveness further.

Legal Protection for Workers on Job Loss Guarantee in the Tourism Sector

In Indonesia, labo u r social security is a right of workers, as exemplified by the provision of job loss insurance . In essence, social security is designed to ensure that workers retain a decent standard of living in the event of job loss. One of the most frequently demanded rights of workers is the right to social security. The Indonesian Social Security Administration Body (BPJS) programme comprises two distinct categories: social security for health and social security for employment . The following ques tion is posed: How is the job loss insurance programme in the tourism sector implemented at BPJS Ketenagakerjaan Cabang Bali Gianyar ? Furthermore, what form of legal protection is afforded to workers who lose their jobs in accordance with Indonesian Govern ment Regulation No. 37/2021 on the implementation of the Job Loss Insurance Program? Methodology: empirical research employing a soc iological approach. The findings indicate that the implementation of the job loss guarantee programme at BPJS Ketenagakerjaa n Gianyar is conducted in accordance with the submission of job loss insurance claims from workers who have been laid off. At PT CH B Villa, 26 workers who experienced layoffs were eligible to receive the benefits of job loss insurance , including 24 worker s (92%) who were entitled to receive them and two workers (8%) who were not. In conclusion, the implementation of the job loss insur ance programme at the Villa of PT CHB Gianyar has been effective in providing legal protection and benefits for laid off wo rkers. In the event that an employer violates the rights of a dismissed worker, the employer may be subject to administrative sancti ons in accordance with the provisions of Article 46 of Indonesi an Government Regulation No. 37/ 2021 concerning the implement ation of the job loss insurance . These sanctions may include written warnings to the employer and the cessation of certain public se rvices.

Effect of Transactional Leadership on Work Performance with Organizational Commitment as A Mediating Variable In BPJS Ketenagakerjaan Branch Office Se-Medan Raya

In this study, researchers wanted to see the direct and indirect effects between transactional leadership variables as independent variables and organizational commitment as a mediating variable and work performance as the dependent variable. This type of research uses quantitative, this research was conducted at BPJS Employment Branches throughout Greater Medan consisting of BPJS Employment City Medan Branch Office, North Medan Branch, Tanjung Morawa Branch and Binjai Branch. The population of this study was 82 employees and the sample used was all the population using the saturated sample technique. The data source used is primary data sources and data collection is done by distributing questionnaires. The research model used is phat analysis with smart PLS version 3.3.3. as a research measurement tool. The results of this study are as follows transactional leadership has a positive and significant effect on organizational commitment with an original sample value of 0.683 and P values of 0.000. Transactional leadership has a positive and significant effect on work performance with an original sample value of 0.391 and p values of 0.012. Organizational commitment has a positive and significant effect on job performance with an original sample value of 0.177 and p values of 0.001. Transactional leadership has a positive and significant effect on work performance through organizational commitment directly with the original sample result of 0.124 and p values 0.003.

Influence of Work Discipline and Teamwork on Employee Performance with Organizational Citizenship Behavior as An Intervening Variable In The Employment BPJS Branch Se-Medan Raya

In this study, the researcher wants to see the direct and indirect influence between the variables of Work Discipline, Teamwork as independent variables with Organizational Citizenship Behavior as intervening variables and Employee Performance as dependent variables. This type of research uses quantitative, this research was conducted at BPJS Ketenagakerjaan Kanwil North Sumatra. The population of this study was 82 employees and the sample used was the entire population using saturated sampling techniques. The data source used is the primary data source and data collection was carried out by distributing questionnaires. The research model used is phat analysis with smart PLS version 3.3.3. as a research measuring tool. The results of this study are as follows Work Discipline has a positive and insignificant effect on employee performance with an original sample value of 0.585 and P values ​​0.218. Work Discipline has a negative and significant effect on Organizational Citizenship with an original sample value of -0.949 and p values ​​0.000. Teamwork has a negative and insignificant effect on Employee Performance with an original sample value of -0.694 and p values ​​0.304. Teamwork has a positive and significant effect on Organizational Citizenship with an original sample value of 1.720 and p values ​​of 0.000. Organizational Citizenship has a positive and significant effect on Employee Performance with an original sample value of 1.024 and p values ​​of 0.003. Work Discipline has a negative and significant effect on employee performance through organizational citizenship indirectly with an original sample result of -0.981 and p values ​​of 0.011. Teamwork has a positive and significant effect on employee performance through organizational citizenship indirectly with an original sample result of 1.775 and p values ​​of 0.001.

The Factor Analysis of Contactless Services and Its Impact Towards Employee Performance of BPJS Ketenagakerjaan Gresik Branch Office during the Covid 19 Pandemic with Work Family Conflict Mediation

The Factor Analysis of Contactless Services and Its Impact Towards Employee Performance of BPJS Ketenagakerjaan Gresik Branch Office during the Covid 19 Pandemic with Work Family Conflict Mediation

The Influence of Placement, Workload, and Communication Skills on Employee Performance at BPJS Ketenagakerjaan in Makassar City

This study aims to determine and analyze the Influence of Placement, Workload and Communication Skills on Employee Performance of BPJS Ketenagakerjaan Makassar City. This type of research is quantitative research with a sample of 77 respondents using a questionnaire as a source of data collection, the analysis used is Multiple Linear Regression Analysis using the SPSS V.24 application. The results of the study indicate that: 1. Placement has a positive and significant effect on employee performance 2. Workload has a negative but not significant effect on employee performance and 3. Communication skills have a positive and significant effect on employee performance.

The Significance of Competence, Human Resource Development, and Organizational Culture on Employee Performance at BPJS Ketenagakerjaan in Makassar City

In the era of globalization and rapid technological development, organizational performance is highly dependent on the quality of human resources. In order to achieve its strategic goals, organizations such as BPJS Employment require employees who have high competence, skills and competitiveness to improve their performance. This study aims to determine and analyze the effect of competence, human resource development and organizational culture on the performance of employees of BPJS Ketenagakerjaan Makassar City. This study used a quantitative method involving 77 respondents, whose data were collected through questionnaires. Data analysis was carried out using multiple linear regression with the help of SPSS V.24 software. The results showed that employee competence has a positive but insignificant effect on performance, while human resource development and organizational culture each showed a positive and significant effect on employee performance, with a confidence level of 95%.

Mekanisme Pengajuan Klaim, Persyaratan dan Cara Pencairan Dana Jaminan Hari Tua pada BPJS Ketenagakerjaan

One of the agencies formed by the government in handling social security is PT Jamsostek which has now changed to BPJS Ketenagakerjaan. BPJS Ketenagakerjaan consists of Old Age Security (JHT), Death Security (JK), Work Accident Security (JKK), and Pension Security (JP). In submitting a BPJS Ketenagakerjaan claim itself, you can go through the official SSO website (E-claim), the BPJSTKU Mobile application, the Antrian.bpjsketenagakerjaan.go.id site, and you can come in person. In principle, the method for claiming BPJS Ketenagakerjaan Old Age Security via E-claim or via the BPJSTKU Mobile application is not much different. After completing the requirements and documents, applicants only need to wait for the data verification schedule to the nearest BPJSTK office. And the method for disbursing BPJS Ketenagakerjaan Old Age Security can also be done offline or online. The purpose of this study was to determine the mechanism for submitting claims to BPJS Ketenagakerjaan Old Age Security with the ease of accessing claims, namely by using the E-claim feature and the requirements that must be submitted by BPJS Ketenagakerjaan participants in submitting claims and how to disburse BPJS Ketenagakerjaan Old Age Security funds in a structured manner. The results of this study are that there is convenience provided by BPJS Ketenagakerjaan Old Age Security in serving the claim system for participants by providing an E-claim system and the mechanism is quite easy to understand and access.

Analysis Of Interpersonal Communication of Perisai Agents in Increasing the Number of Participants of Non- Wage Earners (BPU) At BPJS Ketenagakerjaan Makassar Branch Office

The purpose of this study was to determine and analyze the interpersonal communication strategies of perisai agents, analyze BPJS Ketenagakerjaan's efforts to motivate Perisai Agents to enhance their interpersonal communication skills in the process of expanding BPU membership, and to find out the factors that become drivers and obstacles in the application of perisai agent interpersonal communication strategies. To achieve these objectives, data was collected through observation and interviews. Data analysis techniques included data reduction, data display, and data description (explanation of results). The results showed that the interpersonal communication strategy of perisai agents showed that the level of communication openness among them had created challenges in maintaining consistencies with the messages received by participants. Emotional support provided by perisai coaches also increased the motivation and performance of perisai agents, strengthening interpersonal relationships and effectiveness in expanding BPU membership. The success BPJS Ketenagakerjaan’s Perisai agents interpersonal communication strategy in expanding BPU membership, analyzed through AIDDA theory, showed positive results where agents successfully attracted attention and stimulated interest through emotional approaches and intensive socialization. Data analysis in this study demonstrated that in applying interpersonal communication as a perisai agents to increase Non-Wage Earner (BPU) membership at BPJS Ketenagakerjaan Makassar Branch, driving factors included confidence in the program, motivation to become an agent and attractive financial incentives. However, the inhibiting factors that included lack of knowledge and mastery, low public awareness, and financial limitations affecting the learning enthusiasm and performance of perisai agents.

Analisis Risiko Keselamatan dan Kesehatan Kerja Menggunakan Metode Hazard Identification Risk Assessment Determining Control (HIRADC) di Pt Bumi Sarana Beton

The background of this research focuses on the importance of OHS in the manufacture field, especially considering the high number of work accidents reported by BPJS Ketenagakerjaan. This research aims to identify and assess the risk of hazards at PT Bumi Sarana Beton using Hazard Identification Risk Assessment Determining Control (HIRADC) and provide solutions to reduce work accidents. The HIRADC method is used to identify hazards, assess risks, and determine appropriate controls in accordance with the AS/NZS 4360: 2004 standard. The results showed that the production work area has several high risks such as pinching, respiratory distress, and slipping. Effective risk control implementation is expected to improve work safety and productivity. These findings have important implications for the management of PT Bumi Sarana Beton to improve OHS policies and provide adequate training and protective equipment for workers. In addition, this research is also expected to be a reference for other industries in implementing OHS optimally to reduce the risk of work accidents and improve workers' welfare

ASEAN in the World’s 100 Top-Ranked Pension Funds: Lessons for Indonesia

The research explored the pension funds of Singapore, Malaysia, and Vietnam, which had managed to exceed Indonesia’s total pension fund assets under management despite having smaller populations and workforces. With Indonesia aiming to increase its pension funds to 60% of its GDP by 2045, the research aimed to extract lessons from the investment strategies, governance structures, and other key indicators of the pension funds in these three ASEAN countries to aid in achieving Indonesia’s target. This research utilized a document analysis method to gather data on top-ranking pension funds in ASEAN countries, including the Central Provident Fund (Singapore), Employees Provident Fund (Malaysia), Social Insurance Funds (Vietnam), and BPJS Ketenagakerjaan (Indonesia), with qualitative and descriptive statistics methods employed for data analysis. This research has found that Singapore and Malaysia excel in managing their pension fund accounts by offering innovative services tailored to meet the needs of their citizens. Singapore has special home ownership and asset management accounts with a strong social media presence. Malaysia offers both conventional and Sharia-based services, including services for the hajj, which cater to the religious needs of its Muslim population. Meanwhile, Vietnam has a more inclusive system that covers foreign workers, similar to Indonesia’s, but demands that foreign workers join the program should align with available program information in English.

Penerapan Metode Clustering Pada Kasus Kecelakaan Kerja

Work accidents are one of the problems that often occur in companies/agencies where accidents happen to employees/workers and cause serious physical injuries. BPJS Employment is an insurance program that is trusted by agencies/companies by claiming Work Accident Insurance (JKK) which can help in easing the financial burden on families as well as initial efforts to handle cases of work accidents that occur. The main aim of this research is to assist companies in handling work accident cases that occur. The data used in this research includes work accident reports collected from the Bpjs Ketenagakerjaan Stabat office. The method used is the clustering method with the K-means algorithm, which was chosen because of its ability to group fairly large amounts of data with fast and efficient computing time. By using the clustering method that has been used to process work accident case data at Bpjs Ketenagakerjaan in Stabat, we can produce new information from the 672 data that have been tested. From 672 work accident case data at Bpjs Employment in Stabat, 3 clusters were obtained with the results of Cluster 1 having 2 work accident case data, Cluster 2 having 9 work accident case data and Cluster 3 having 9 work accident case data.

Pelaksanaan Sistem Informasi Akuntansi Pembayaran Klaim Jaminan Hari Tua Pada BPJS Ketenagakerjaan Mojokerto

In this research, the problem faced is that many customers want to file a claim at BPJS Ketenagakerjaan Mojokerto, but often fail or are delayed. The number of workers filing claims has increased, including those who have been laid off or whose contracts have ended. In addition, many participants postpone filing their claims until Hari Raya gets closer, which causes the queue for Old Age Security claims to increase.This journal was written using a qualitative descriptive approach. The focus of the research is the problems related to the implementation of the accounting information system for the payment of old-age security claims at BPJS Ketenagakerjaan Mojokerto. Theoretical studies are used to analyze the data obtained, selected, and processed. The results show that the process of paying Old Age Security claims at BPJS Ketenagakerjaan Mojokerto is in accordance with the accounting information system

Sistem Tata Kelola Tagihan Pembayaran Klaim Jaminan Kecelakaan Kerja Pada BPJS Ketenagakerjaan Cabang Surabaya Karimunjawa

BPJS Employment cooperates with many employer companies and Work Accident Service Centers in managing Work Accident Insurance. In its management, of course, the company must have an effective and efficient governance system. The research entitled "Governance System for Payment Bills for Work Accident Guarantee Claims at Bpjs Ketenagakerjaan Surabaya Karimunjawa Branch" has the aim of conducting an ongoing analysis of the governance of bills for payment of work accident guarantee claims. The results obtained in this study are that researchers know the benefits of Work Accident Insurance and the procedures and Management System for JKK Payment Bills which are carried out very well by the BPJS Employment Surabaya Karimunjawa.

Leadership Style and Job Stress on Employee Performance through Job Satisfaction in BPJS Ketenagakerjaan in the Sulawesi Maluku Region

Leadership Style and Job Stress on Employee Performance through Job Satisfaction in BPJS Ketenagakerjaan in the Sulawesi Maluku Region

Marketing Strategy Analysis in Increasing Participation Numbers in the Social Security Administration for Employment (BPJS Ketenagakerjaan) Tanjung Perak Branch Office Using SWOT Analysis Method

This study delves into the societal responsibility of nations for ensuring the well-being of their citizens through the implementation of social welfare systems, notably the social security program managed by the Social Security Organizing Agency (BPJS). The historical evolution of PT Jamsostek (Persero) underscores the development of social security programs in Indonesia, emphasizing the significance of safeguarding workers' economic and social interests. This research focuses on BPJS Ketenagakerjaan Tanjung Perak Branch, aiming to analyze its marketing strategies to augment membership through the SWOT analysis method. Employing a qualitative approach, the study employs interviews, observations, and documentation for data collection. The findings reveal strengths in BPJS Ketenagakerjaan's extensive social security offerings, weaknesses in communicating with and raising awareness among informal workers, opportunities for enhancing worker welfare, and threats posed by declining membership due to competitive forces. Drawing on the SWOT analysis, the study suggests a conglomerate diversification strategy, wherein BPJS Ketenagakerjaan Tanjung Perak can introduce new programs to previously untapped segments, thus bolstering its membership base. The research enriches the understanding of BPJS Ketenagakerjaan's marketing strategies and contributes insights for broadening its membership outreach.

Determine the Competency Development Strategy of Labor Social Security Practitioners

The purpose of this research is to map out the most important and most certain strategic assumptions related to the management of the competence of labor social security practitioners, and to determine the strategies that will be applied in developing the competence of labor social security practitioners at BPJS Ketenagakerjaan. Primary data were obtained from questionnaires, in-depth interviews, and Focus Group Discussions (FGD) involving 13 respondents who were experts on employment social security. The data processing and analysis technique uses the Strategic Assumption Surfacing and Testing (SAST) method to identify the strategic assumptions underlying the determination of the competency development strategy of the labor social security practitioners, and the Analytical Hierarchy Process (AHP) method to determine the priority of the competency development strategies. This study found that the variable of information technology advancement in supporting the competency development process of labor social security practitioners is a very very important and very very definite strategic assumption that influences the determination of competency development strategies for labor social security practitioners. This study also found that the alternative strategy considered to be the primary priority is implementing the technical professional competency standards of employment social security.

Preventing Electoral Fraud in Indonesia: Protecting the Social Security of Election Management Personnel

Indonesia’s Election Management Bodies (EMBs), constitutionally mandated to manage legislative and presidential elections, face substantial risks, including accidents and fatalities. However, their social security rights are often overshadowed by the focus on civil servants and private-sector workers. This study, employing normative legal research, urges the need for state protection of EMBs’ social security rights, drawing on secondary data sources. EMBs should receive comprehensive work-related accident benefits, death benefit programs, and old-age protection schemes from the Workers Social Security Agency (BPJS Ketenagakerjaan). The legal basis for these social security rights can be found in several legislative provisions, including the Indonesian 1945 Constitution, the National Social Security System Law, and other related regulations. Recognizing EMBs as state-serving workers is a crucial step in safeguarding their social security rights. This recognition is not merely a matter of legal interpretation; it is a necessity to ensure a fair and secure electoral environment. By ensuring that EMBs are accorded the same rights and protections as other workers, the state can create a more equitable electoral process and reinforce the integrity of its democratic institutions.