Bicycle Service Research Articles

Unlocking Trends: Socio-Demographic Insights into Bike Sharing from the 2017 National Household Travel Survey

The implementation of bike-sharing systems represents a novel strategy aimed at enhancing urban mobility by offering shared bicycle services to improve accessibility and user convenience. Nevertheless, there has been a limited exploration into the user demographics of bike-sharing programs on a national scale. This study investigates the socio-demographic characteristics of bike-sharing system users, leveraging the 2017 National Household Travel Survey and negative binomial regression models. It finds that bike-sharing usage is more common among users than non-users, with African American and Hispanic individuals using the system more than other racial groups. Furthermore, low-income individuals (<USD 15,000) and residents of high-density areas (≥25,000 per square mile) show a higher tendency towards bike sharing. The research highlights the lack of national-level studies on bike-sharing user demographics and suggests that future policy and planning should address the needs of specific populations, aiming to enhance urban mobility and accessibility through bike-sharing services.

Scenarios for New Mobility Policies and Automated Mobility in Beijing

In this study, we consider the introduction of new mobility services and technologies into the megacity of Beijing, China, as per developed strategy and action plans, in order to investigate their potential contribution to sustainable mobility. This includes population relocation (decentralization), the construction of new rail lines, the introduction of shared bike services as a feeder to subway stations, the electrification of passenger vehicles and the adoption of automated and shared vehicles. The well-established, system dynamics-based MARS model is adapted to Beijing and further improved via the inclusion of these new services, technologies and policies. We find that decentralization can have a profound effect on overall sustainability if not considered in conjunction with other policies and that new rail lines and shared bikes may only have benefits in specific zones. Shared and automated vehicles could increase VKT by 60% and reduce active and public transport trips by a quarter. As such, nuanced integrated policy approaches will be required that are similar to those currently in place, such as imposed car shedding and taxi fleet control.

The new service development process of green FinTech innovation: A multi-case study

In light of increasing global challenges like climate change, carbon neutrality, and biodiversity loss, the need for sustainable solutions is essential. Green FinTech innovation, which combines financial resources, services, and technologies, has become a significant area of focus for addressing these issues. However, despite growing interest from various stakeholders, progress towards sustainable development remains slow due to fragmented academic knowledge. This study aims to bridge this gap by offering practical guidelines for those involved in green FinTech innovation. By examining the new service development process, including both the front-end and back-end stages, the study will identify key influencers such as customers, organizations, and partners. Semi-structured interviews will be conducted with three green FinTech case studies in Thailand, specifically focusing on rental electric bike services, energy trading systems, and solar rooftop platforms. The research will investigate the concepts, methods, and critical success factors that drive the innovation processes of these projects through a comparative multi-case study. The findings will reveal different paths for B2B and B2C green FinTech innovation, emphasizing the importance of external factors. Successful innovation requires a thorough understanding of customer behavior, beyond just pro-environmental tendencies. These insights aim to accelerate green FinTech innovation in emerging economies and underscore the need for further quantitative research to validate these findings. This research will provide valuable insights for policymakers, financial institutions, and innovators, supporting the advancement of sustainable development through green FinTech solutions.

Assessing Service Quality of Bike Sharing Service within Kathmandu Valley

Embracing a sustainable transportation paradigm requires a shift towards more eco –friendly modes of travel such as bike sharing services like Pathao & Indrive, Introducing a potentially disruptive and beneficial change to the transportation landscape in Nepal, bike-sharing hold a significant presence in Kathmandu, evidenced by their daily ridership and public recognition. Being a comparatively new concept, its service assessment becomes critical for the persistence of the facility. Perceived service quality assessment is a result of convoluted decision making process which require careful considerations of various factors including observed and unobserved variables. The study focuses on evaluating the service quality of Pathao & Indrive bike service employing the concept of structural equation modeling through the identification of unobserved influencing factors. Six latent variables were identified through factor analysis. An empirical model was developed to identify the interactions among major variables affecting service quality. SPSS 22 and SPSS Amos 21 were used for model development. The findings of the study presented that, the variable that have significant effect on service quality, was user’s safety followed by latent variables service accessibility & application efficiency. The study will provide practical insights to these services to enhance their effectiveness and usability making the service more acceptable. It will also provide clarity in understanding to inform adoption of suitable policy decisions.

Enhancing User Experience and Ride Efficiency: A Case Study of Bike-Sharing App Design

Abstract: The bike sharing app “Bike Buddy” facilitate people living in the big cities particularly where number of two wheelers are increasing. Many prefer two wheelers to save time and money. This can avoid wastage of the time traveling by public transport. Personal cars used individually raises traffic problems. This has attracted attention in using and sharing of bike service. The app developed provides hassle-free, easy way to share bike. The rider once declares the travelling route, he invites friends to join the ride which is claimed to save money and traffic issue in large cities. The invitation is visible to people who want to travel by the said route. After accepting the invitation, the rider will pickup the designated passenger. The service, depending upon rider may be paid or free.

PENGARUH KUALITAS LAYANAN, FITUR LAYANAN APLIKASI DAN HARGA TERHADAP LOYALITAS PELANGGAN JASA MAXIM BIKE DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI DI KOTA PADANG

This online transportation service business makes it easier for people to carry out various activities in their daily lives. Online transportation usually uses an application platform on a mobile phone and utilizes internet technology to run it. This research aims to determine the influence of Service Quality, Application Service Features and Tariffs on Maxim Bike Service Customer Loyalty with Customer Satisfaction as a Mediating Variable. An online survey was conducted on 120 respondents. The research instrument was adapted from previous research. Structural equation modelling was applied to analyze this research data using SmartPLS 4.0 software. The research results show that service quality and rates have an important and meaningful impact on customer loyalty. The impact of service quality and rates on customer loyalty is significant. However, the application service features do not have a significant influence on customer loyalty and customer satisfaction with Maxim Bike services.

PPM BENGKEL DAN TOKO SEPEDA DESTROYER BIKE KOTA SURABAYA

Destroyer Bike Founded in 2020 by Mr. Ario Zanuar, a spare part sales service business and bicycle service workshop based on Jl. Medokan Semampir Indah, Surabaya City, East Java, Indonesia. Mr. Ario Zanuar started working in the bicycle repair business since the 2020 pandemic, with a focus on servicing folding bicycles, mountain bicycles, hybrid bicycles, call bicycles and fixie bicycles. In the first year, Destroyer Bike focused on on-site or in-store bicycle services only. However, over time, call services have gradually developed. The problem with this partner is the high competition in the bicycle spare part sales industry and bicycle repair shops which are quite competitive, especially in densely populated areas such as the city of Surabaya, so they need to compete with other bicycle repair shops. The second problem is the workshop service equipment which is still incomplete, due to the condition of the workshop which has just been started. The next problem is seasonality and fluctuations in demand in the bicycle repair business can vary depending on the season. Summer usually has higher demand as many people use bicycles for exercise or to cycle to work. However, in winter or bad weather, demand for bicycles decreases, while demand for bicycle repair services increases. Based on these problems, this service offers a solution for using promotional media with web profiles and social media to give a good impression to potential customers. By having an informative and attractive web profile, service companies can increase credibility, expand business reach, provide information that is easily accessible to customers, as well as branding and identity. The next solution is the use of market places for wider market access, increasing visibility, strengthening consumer trust, ease of transactions, simplifying the sales process, low operational costs and customer service support. The next solution is providing assistance with bicycle service equipment and training in the use of information systems to schedule bicycle service call visits. The method used in this service is Community Empowerment. This method aims to empower communities by providing the knowledge, skills and resources needed to overcome the problems they face. This can be done through training, workshops or specially designed educational programs

ЗАКОРДОННИЙ ДОСВІД ФОРМУВАННЯ ВЕЛОСИПЕДНОЇ МЕРЕЖІ ТА ЙОГО ВПЛИВ НА СТВОРЕННЯ ВЕЛОЦЕНТРІВ В УКРАЇНІ

In recent years, the number of residents of Ukraine choosing to travel by bicycle has been steadily growing, as has the number of activities held on bicycles, but a significant proportion of the population is still unsure of the possibility of safe bicycle use due to the lack of an appropriate bicycle network, safe conditions of movement and lack of parking in cities and the corresponding infrastructure. In this regard, there is a need to create an extensive bicycle infrastructure in the cities of Ukraine for safe urban mobility, reducing the number of motor vehicles and replacing them with bicycles. This will provide an opportunity to improve the ecology of cities and attract residents to an active and healthy lifestyle and include Ukraine in the global cycling community. Riding a bicycle helps to maintain good physical shape, prolongs life, promotes the production of the "hormone of happiness" and allows you to receive new emotions and an incredible charge of energy every day, gives the opportunity to freely move through city streets (which is especially relevant for residents of megacities). But this requires an appropriate infrastructure, which includes bike lanes, bike parking, bike services, relevant legislation and general municipal support. This study began before the full-scale invasion of Russia and analyzed the situation that developed in peacetime, as well as the development of cities in Ukraine designed for peacetime. The article analyzes the municipal policy of cities in which significant attention is paid to bicycle infrastructure, cycling and objects of this infrastructure are promoted. An attempt was made to formulate the factors that contribute to the emergence of bicycle networks in cities and the functional filling of the bicycle center as one of the important elements of these networks.

Analyzing the Spatial Interaction Characteristics of Urban Area Shared Bicycle Systems: A Case Study of Beijing’s Central Area

Shared bicycle systems play a crucial role in promoting sustainable urban transportation, addressing challenges such as traffic congestion and air pollution. Understanding the spatiotemporal patterns of shared bike usage is essential for optimizing bike-sharing infrastructure and improving transportation planning. In this study, we analyzed 2.4 million records of shared bicycle data to explore the spatial distribution, interaction patterns, and flow dynamics within Beijing’s urban central area. We found that bike distribution peaks during commuting hours, particularly in central regions with employment centers. Complex networks are an important method for studying travel flows. Through a spatial interaction network, we identified key streets with high node strength and popularity, often concentrated in central areas. They experience heavy shared bicycle use during peak hours due to their employment-centric location. Conversely, peripheral areas see increased usage in the evenings, reflecting distinct commuting patterns. The morning exhibits higher positive central values compared to the evening, while negative values show the opposite trend. Based on these findings, we recommend enhancing bike infrastructure in high-density areas with bike lanes and ample shared bikes during peak hours. Implementing mixed-use zoning policies in the central region can reduce traffic congestion. Expanding shared bike services to peripheral regions can promote equitable access. This research underscores the importance of considering spatial and temporal factors in urban transportation planning. Future work should incorporate additional data sources, explore environmental impacts, and analyze usage in different seasons and special events, further contributing to sustainable urban mobility development.

The Role of Customer Satisfaction Mediates The Effect of Service Quality on Customer Loyalty in Online Transportation

The purpose of this research was to analyze the role of customer satisfaction in mediating service quality and customer loyalty for Grab customers in Denpasar. This research is a type of associative study. The research population is customers of Grab bike service in Denpasar city and sample determination in this study uses probabilistic sampling by random sampling. The sample of this study is 100 customers of online motorcycle taxi users. The primary data source is the respondents who directly respond to the survey variable being tested. Data collection used in study is by distributing questionnaires to 100 respondents and data analysis technique used is Partial Least Square (PLS). The research results show that the variable customer satisfaction is a good mediator between service quality and customer loyalty. The existing relationship is a positive relationship where as the service quality of Grab-Bike in Denpasar improves, so does customer satisfaction, which in turn increases customer loyalty.

The Influence of Service Quality and Price on Customer Satisfaction of Grab Bike Features in Bandung City

The subjects of this study were the citizens of Bandung. The goal of this study was to ascertain how much, either partially or concurrently, service quality and pricing had an impact on customer satisfaction for the Grab Bike feature in Bandung City. Descriptive and associative research methods were employed in this study. Individuals, specifically consumers who download the Grab application and use the Grab Bike service feature in the city of Bandung, serve as the unit of analysis in this study. Purposive sampling with non-probability is the sampling approach employed in this study. Due to the uncertainty surrounding the population size, the researchers employed the Lemeshow technique to generate a total of 96 samples. Ways for gathering data via a questionnaire. Multiple linear regression analysis is used in the analytical process, and the research instrument is also subjected to validity and reliability testing. Based on the study's findings, it can be concluded that the independent variables (service quality and price) have a partial or simultaneous positive influence on the dependent variable (consumer satisfaction)

Student engagement: the key role of Sustainable Transportation at KMUTT Thailand

Abstract. King Mongkut’s University of Technology Thonburi (KMUTT) committed to be Sustainable University for SDGs 2030 since 2017 and committed to sustainability leadership in all our activities from operations, teaching, to conducting research. Our commitments are to be a sustainable university providing a role model on Energy, Environment, Safety Management Systems and provide sustainability platform to promote sustainability leadership. Sustainable transportation system has been provided by top management policy since 2018 which focus on walk and bike society with zero emission vehicles, free shuttle bus and free bicycle services. In KMUTT, Student engagement is a key role to achieve the sustainable transportation goal which comply to SDG 3: Good Health and Well-being; SDG 7: Affordable and Clean Energy; SDG 11: Sustainable cities and communities and SDG13: Climate Action. KMUTT Green Heart is student’s sustainability leadership team who interested in environmental sustainability which make university and communities surrounded more green and better quality of life and create their own activities to serve sustainable transportation activities for all in KMUTT by using SEP for SDG concept. Moreover, KMUTT initiate sustainable strategy which provide the learning environment to make all campus as living lab, promote people participation and monitoring to make continual improvement with positive reinforcement. The sustainable transportation goal achieved along with the expansion activities to community surround according to the student engagement.Keywords: Sustainable Transportation, Student Engagement, Walk And Bike Society, Zero Emission Vehicles, SDG3, SDG 7, SDG11, SDG 13

Analisis Efektivitas Pelayanan Booking Service Online Honda AHASS: Studi Kasus pada Pengguna Honda di Lingkungan Mahasiswa Universitas Bumigora

Some Honda AHASS motorcycle repair shops still faces bad system that give impact on overload customers when registration for service at the repair shop. However, most of the repair shops currently have switched and taken advantage of technological developments to deal with the above problems by providing online booking service program. This program was created to make it easy for Honda customers or users to register their bike to get service program. This study aims to explore depthly the effectiveness of the Honda AHASS online booking service among university students. This research is a qualitative research with a case study approach. Data collection was carried out by interviewing 25 Bumigora University students. There are two findings in this study. First, online booking service program easy to use for students because they are able to save time in ordering bike service program. 15 out of 25 students said it was easy to use this program. Second, this program gets a positive response from students and this shows that there is satisfaction from students with the online booking service. the application of online booking service services still needs to be maximized because there are still some students who do not know about the existence of this service.

Service quality, perceived price fairness, and users’ continuous usage intentions regarding shared bike service

One of the most challenging issues confronting shared bicycle managers is how to improve users’ intentions for continued use. This paper presents a research model to investigate how perceived price fairness and service quality influence shared bicycle users’ intentions for continued use. Using structural equation modelling analysis of 760 shared bicycle users’ data in China, the results showed that: (1) Users’ perception of the fairness of shared bicycle prices has the greatest impact on users’ perception of green value, followed by users’ perception of functional value and users’ perception of hedonic value. (2) The service quality of bicycle-sharing operators has the greatest impact on users’ perception of social value, followed by users’ perception of hedonic value and users’ perception of green value. (3) Users’ perception of green value has the greatest impact on users’ intentions for continued use of a shared bicycle, followed by users’ hedonic value perception, users’ functional value perception, and users’ social value perception. (4) There are significant differences between high price-sensitivity users and low price-sensitivity users in the process of forming intentions for the continued use of shared bicycles.

Determining the Sustainable Development Strategies and Adoption Paths for Public Bike-Sharing Service Systems (PBSSSs) under Various Users’ Considerations

Public bike-sharing service systems (PBSSSs) offer an alternative to satisfy users’ needs for short-trip connections. The PBSSSs provide options for short-trip connections and diversify the service experience for different users. PBSSSs also play a critical role in enabling urban citizens to reduce the needs to drive their cars and using public transport instead. This study explores the service performance of the public bike-sharing service systems for three styles of users. It proposes the integrated evaluation model of the public bike-sharing service system (PBSSS). The DEMATEL (Decision Making Trial and Evaluation Laboratory) was used to solve the network relation structure between aspects. The ANP (analytic network process) was applied to evaluate the relationship between aspects and component weights. VIKOR (Vlsekriterijumska Optimizacija I Kompromisno Resenje) was used to analyze the public bike-sharing system’s service performance for different users regarding its strengths and weaknesses. After comparing the strengths and weaknesses of the various users’ preferences for the urban public bike service systems, the study proposes a service development strategy for different styles of users based on the NRM (network relation map). The results can aid PBSSS providers and urban managers, strengthen the PBSSSs’ competitiveness, and make the PBSSSs become the best urban short-trip connection transportation tool.

How to scale a startup? The Use Bike case and the expansion of rent a bike service in Brazilian hotels

The “Use Bike” case presents the dilemma faced by César and his partners to finding a way to expand their business. Initially, they have two choices: the sales method through trade representatives or the expansion by franchises. Business experience reveals the various challenges, as well as the advantages associated with each choice. The use of trade representatives implies the need for a bigger investment for the acquisition of bicycles and business expansion, i.e. challenges in terms of cash flow. On the other hand, creating a model for franchising that allows to reproduce the success of the business, requires overcoming challenges and complexities. The presentation of these experiences, with information about the implementation of the project and considerations collected directly from the company's executives, allows the students to be able to discuss the entrepreneurial journey, from the validation of the business models and the possibilities of scalability of a startup that is not exclusively digital.

How to scale a startup? The Use Bike case and the expansion of rent a bike service in Brazilian hotels

O caso da “Use Bike” apresenta o dilema vivido por César e seus sócios para encontrar uma forma de expandir seu negócio. Inicialmente, eles têm duas alternativas: o método de venda por representantes comerciais ou a expansão por franquias. A experiência empresarial revela os diversos desafios, bem como as vantagens associadas a cada uma das escolhas. O uso de representantes comerciais implica na necessidade de maior investimento para aquisição de bicicletas e expansão do negócio e, consequentemente, maiores desafios com relação ao fluxo de caixa. Por outro lado, criar um modelo para franquias, que permita reproduzir o sucesso do negócio, exige vencer desafios e complexidades. A apresentação dessas experiências, com informações sobre a implantação do projeto e considerações coletadas diretamente dos executivos da empresa, tem a finalidade de permitir que alunos sejam capazes de discutir a jornada empreendedora, a partir da validação de modelos de negócios e das possibilidades de escalabilidade de uma startup que não é exclusivamente digital.

Conceptual design of a user-centric smart product-service system using self-organizing map

As an emerging IT-driven business paradigm, smart product-service system (Smart PSS), which offers not only the smart, connected product (SCP) but also its generated service as a solution bundle, has become a vital research topic. Many research efforts have been devoted to constructing the conceptual design framework by considering SCPs and services simultaneously. However, the following critical issues in Smart PSS conceptual design have not been well addressed: how to improve the solution of Smart PSS in the conceptual design stage to meet user emotional requirements. Aiming to fill the gap, this work proposes a conceptual design method for Smart PSS from the perspective of analyzing user-generated emotions/feelings. Specifically, the relevant traditional products are identified, and their public review data is used to analyze user emotions/feelings in user-product interaction. Interactive emotion board as a new design tool is presented to organize the user-generated emotions/feelings, associated design elements, and the potential design points of the initial solution. And the analytic hierarchy process (AHP) is utilized to evaluate the improved solution. To ensure the efficiency of the analysis process, the self-organizing map (SOM) algorithm is utilized in the process of clustering product samples and Kansei words. A case study of smart electric bicycle service system (SEBSS) design is used to demonstrate the performance of the proposed method. Based on the case study, the proposed approach appears effective in helping with Smart PSS conceptual design.

Optimal bike allocations in a competitive bike sharing market

This paper studies the bike allocation problem in a competitive bike sharing market. To overcome computational challenges, a continuum approximation (CA) approach is applied, where the allocation points and user demand are assumed to be continuously distributed in a two-dimensional region. Companies offering bike sharing service bear both allocation cost and bike depreciation cost while earning revenue from fare collection. The user's selection of bike service is affected by both walking distance and preference towards bike quality. The elasticity of the demand is considered in relation to the density of allocation points in the market. A leader-follower Stackelberg competition model is developed to derive the optimal allocation strategy for market leader. Two sets of numerical studies - one hypothetical case and one from a real case - are conducted to specify the impact of the parameters on model performance and illustrate how the proposed model can be applied to support the decision making.

Sharing within the gig economy: The use of shared e-bikes by on-demand platform-based instant meal delivery workers in Paris

The gig economy and digital platforms have developed in an exponential way over the past few years. In large cities, instant on-demand meal delivery has gained tremendous momentum. This activity is mainly taken on by self-employed workers; consequently, they are in charge of providing their own equipment and vehicle, may it be their own or a rented vehicle. The aim of this paper is to explore delivery riders’ mobility practices in Paris. This research relies on quantitative data from a survey conducted in February 2021 on a sample of more than 500 instant meal delivery riders operating in the northeast district of Paris. Data allowed to characterize the mobility of delivery riders in Paris when on the job. Results reveal that 46.4% of them use bicycles and 38.8% of these bicycle riders rely on Paris’ public shared bicycle service, Vélib’. Results suggest that the Paris shared bicycle scheme allows them to access an electric bicycle at a cheap price. This raises several policy questions. First, in the mind of its early promoters, Vélib’ was not designed to serve the needs of professional delivery workers; their use of the service might limit the availability of bicycles for private users, among other operational challenges. Second, Vélib is providing precarious gig workers with a valuable resource to cope with the insecure conditions associated with instant delivery for digital platforms. This work brings new insights in terms of working conditions of delivery cyclists, and points to the need for comprehensive policy interventions at the municipal level.