Better Quality Of Service Research Articles

Energy storage system for increasing electric-power stability

At present, energy storage systems are being generalized due to the necessity of providing stable and good-quality electrical service in all homes. Solutions are given to Ecuador's electrical power system using distributed generation facilities with different renewable energy sources. However, some of those facilities in the Province of Manabí are located relatively far from the power consumption areas, causing an energy deficit in some electrical feeders when demand increases. The objective of the present study is to analyze the functioning of an electrical feeder when energy storage systems and photovoltaic systems are connected as a hybrid system. Two different software, CYME, and ArcGIS, were used to analyze the electrical power system in the province object of study and to design the simulation that showed better functioning of the electrical feeder when energy storage systems are connected than with connection to photovoltaic systems.

Pengaruh Kualitas Pelayanan dan Kecepatan Respons Terhadap Kepuasan Pelanggan di Restoran Marugame Udon

This research aims to analyze the influence of service quality and response speed on customer satisfaction at Marugame Udon restaurant. Through a literature review, this study examines various theories and previous research related to service quality, response speed, and customer satisfaction. The findings indicate that both service quality, which includes tangibles, reliability, responsiveness, assurance, and empathy, as well as response speed in serving customers, have a significant impact on customer satisfaction. Good service quality and high response speed can enhance customers' perception of the value offered by the restaurant and encourage customer loyalty. The implication of this research is the importance for the restaurant to continuously strive to improve service quality and response speed in order to maintain and enhance customer satisfaction

The Influence of Service Quality and Patient Satisfaction on Inpatient Loyalty in the Hospital Service Industry

Hospitals as a level of follow-up service after the health center must certainly have better services. Hospitals are a means to produce health degrees for community members. This study aims to analyze the influence of service quality and patient satisfaction on inpatient loyalty in the Hospital Service Industry. From the results of this literature review, the results of the journal above show that the quality of service in the form of tangible, reliability, responsiveness, assurance, and emphaty dimensions has a significant effect on patient satisfaction and loyalty. Service quality has a positive effect on patient satisfaction in providing health services. So that the higher the quality of service provided, the higher customer satisfaction will be. The latent variable of satisfaction has a positive relationship with loyalty, meaning that the higher the level of patient satisfaction, the greater the level of loyalty. According to researchers, in the future, hospitals must always provide good quality of service to all patients and always prioritize patient satisfaction so that patients will always visit or be loyal to the hospital.

Epidemiology and diagnostics of intestinal parasitic infections in Italy: a multicentric survey

Background and Aims: parasitic infections are becoming more common in non-endemic countries because of intensified immigration and international travels; however, the parasitic disease burden is often underestimated because of underdiagnosis and lack of surveillance in industrialized countries. Also, in Italy, epidemiological data on intestinal parasites affecting humans are scarce and scattered in different areas of the country. The aim of this retrospective, observational study was to evaluate the prevalence of intestinal parasitic infections employing Parasitological Stool Examination (PSE) and to verify the quality of the diagnostic methodologies adopted to identify intestinal parasites in Italian laboratories. Materials and Methods: the study involved 28 Italian diagnostic laboratories and 36389 patients, from June 2015 to May 2016. Results: our data showed that 3173 out of 36389 subjects (8.7%) were carriers of one or more pathogenic or non-pathogenic protozoa or helminths. When only organisms known to cause intestinal disease were considered, an overall positive rate of 3.8% was found (1400/36389). Among the 1400 patients carrying one or more pathogenic species, protozoan infections predominated and were identified in 1138 subjects (3.1%); Dientamoeba fragilis and Giardia duodenalis represent the main intestinal pathogens. Concerning parasitic worms, only 262 individuals (0.7%) exhibited helminth infection; the most frequent finding was represented by Enterobius vermicularis, followed by Taenia spp. Conclusions: this survey also indicated that not all diagnostic laboratories can guarantee proper performance for parasitological diagnosis. In this context, close collaboration between physicians and clinical microbiologists is warranted to improve the diagnostics of intestinal parasitic infections, thus ensuring good quality service.

Pengaruh Inovasi Produk dan Kualitas Pelayanan terhadap Keputusan Pembelian pada Buket Belikadoyuk Karawang

The aim of this research is to determine the influence of product innovation and service quality on purchasing decisions at Buket Belikadoyuk Karawang. The method used in this research is a quantitative method. The research was conducted on Bouquet Belikadoyuk Karawang, with a sample size of 96 respondents with a population of Buket Belikadoyuk consumers who specifically live in Karawang Regency. Sampling in this research used a purposive sumpling technique. The research results show that the product innovation variable and the service quality variable at Buket Belikadoyuk Karawang have a positive effect on the purchasing decision variable. So, the more frequently you innovate appropriate products, the more purchasing decisions will be followed. Service quality also has a direct impact on purchasing decisions. This indicates that maintaining good service quality at Buket Belikadoyuk Karawang is very important to improve consumer purchasing decisions. Thus, the better the product innovation and service quality provided by Buket Belikadoyuk Karawang, the consumer purchasing decisions will increase. These findings underline the importance of carrying out product innovation and providing quality services as strategic steps for consumer purchasing decisions.

Mediating Role of Customer Satisfaction in the Impact of Service Quality and Pricing on Customer Loyalty (Study at Uptd Kesehatan Pengobatan Tradisional Bali)

Customer loyalty is a behavioral urge to make repeat purchases and is carried out to build customer loyalty to a product or service produced or produced by the company. This research was conducted at the UPTD Kesehatan Masyarakat Bali, Indonesia. The purpose of this study was to determine the effect of service quality, price, customer satisfaction and customer loyalty. The problem discussed in this study is the role of customer satisfaction in mediating the effect of service quality and price on customer loyalty. The number of respondent samples in this study was 97 respondents. The types of data in this study are primary and secondary data with data collection methods in the form of questionnaires. This research method is quantitative research. The data analysis technique used is descriptive analysis and inferential analysis with classical assumption tests, and path analysis. The results of this study show that service quality has a positive and significant effect on customer loyalty and customer satisfaction. Price has a positive but not significant effect on customer loyalty and price has a significant positive effect on customer satisfaction. Customer satisfaction has a positive but not significant effect on customer loyalty. Customer satisfaction does not mediate the relationship between service quality and customer loyalty. This can be seen from the relationship between service quality and customer loyalty directly significant, the relationship between service quality and customer satisfaction is also significant and the indirect relationship between service quality and customer loyalty through customer satisfaction is also insignificant. Indicates that good service quality creates customer loyalty without the need for satisfaction to be felt first. Customer satisfaction does not mediate the relationship between price and customer loyalty. This can be seen from the relationship between price and customer loyalty, which is directly insignificant, the relationship between price and customer satisfaction is directly significant, and the indirect relationship between price and customer loyalty through customer satisfaction is also insignificant. Indicating that price can affect customer loyalty directly without going through changes in satisfaction levels.

Safety Practices and Perceptions Among Laboratory Employees at a Tertiary Care Hospital.

Clinical laboratories form an important link in the healthcare chain. Raising the safety standards is an important aspect of the transformation of an organizational culture to provide good-quality healthcare services. The present study aims to determine the safety practices and perceptions of the existing system of safety among laboratory employees. This observational cross-sectional study was carried out among laboratory healthcare workers at a tertiary care hospital in Tamil Nadu, India. A pilot study (10% of the sample size) was also done to assess reliability. The sample size is 150: n = Z²pq / d², where Z = 1.96, p = 38.7, q = 61.3, and d = 7.7. Substituting the values in the formula, we have: n = [(1.96)² x 38.7 x 61.3] / (7.7)² = 150. The study was conducted using a questionnaire to gather demographic and professional data and details regarding the safety practices and perceptions of the existing system of safety among laboratory employees. Statistical analysis was done using Microsoft Excel 2010 (Microsoft Corp., Redmond, WA) and IBM SPSS Statistics for Windows, Version 23.0 (Released 2015; IBM Corp., Armonk, New York, United States). In this study, there were 99 female and 51 male participants. In the safety practices among laboratory technicians, 62% (n = 93) noted that they do not wash their hands before wearing gloves and 20% (n = 30) consume food and beverages during work hours. In the responses to perceptions related to job responsibilities, 50.7% (n = 76) of the lab technicians consider that noise in the workplace causes a disturbance, and 47.3% (n = 71) consider that infrequent cleaning of air conditioners causes health issues. The rest of the items in the questionnaire have scores between 80 and 100%. Safety practices in relation to safety perceptions were statistically significant with respect to age, overall safety perception, job responsibilities, and communication. Overall, lab employees have high awareness and good adherence to safety practices. The current study concludes that a regular assessment of the safety climate is one way to enhance the organizational culture, motivate the workforce, and improve the quality of health services because it enables the identification of the aspects that require more attention and collaboration on quality to create a safety culture that encourages continuous improvement.

Patient Satisfaction with Health Services (in the Building) at Jajaway Health Center Bandung City

To realize good service quality, health centers must maintain the quality of their services, one way is to measure patient satisfaction. But in fact, the phenomenon that exists at the time of service at the Jajaway Health Center in Bandung City, patients still express a lack of health services provided at the health center such as waiting benches that are lacking so that patients waiting for the queue still have to stand, service hours that are still not on time, minimal information related to the health center and there are still officers who are less friendly during service. This study aims to determine Patient Satisfaction with Health Services (In Building) at the Jajaway Health Center, Bandung City. The type of research used is a quantitative method with a descriptive approach. The patient population in April 2023 in this study was 1294 respondents and the research sample used was 95 respondents. The data collection technique uses stratified random sampling. This research was conducted on July 14-19, 2023 at the Jajaway Health Center, Bandung City. The results of this study showed 2 respondents (2.1%) were very dissatisfied, 1 respondent (1.1%) was dissatisfied, 63 respondents (66.3%) were satisfied, and 29 respondents (30.5%) were very satisfied.

Maximizing energy efficiency and system throughput using a self-adaptive penalty function with a whale optimization algorithm in social-aware device-to-device communications

Device-to-device (D2D) communication is an emerging approach for 5 G networks. It allows for high capacity, low latency, and increased bandwidth. These features have prompted several research studies to focus on meeting customers’ expectations. This research concentrates on obtaining optimal resource and power allocation, better quality of service, and reliable connectivity between D2D clients through a whale optimization algorithm (WOA). The WOA possesses greater stability, faster integration speeds, a powerful global search ability, and greater accuracy than traditional methods. The WOA utilizes an unconstrained objective function obtained through a self-adaptive penalty function. This unconstrained objective function yields optimal solutions for the resource as well as power allocation, higher throughputs, and energy and spectral efficiencies in D2D communications. For D2D communications, the energy efficiency of the WOA is 47.12 % higher than a genetic algorithm (GA) and 70.33 % higher than particle swarm optimization (PSO), and it yields high spectral efficiency and system throughput. Obviously, the WOA in this proposal is more efficient than a GA or PSO and shows the advantages of combining physical and social parameters for improved wireless network performance.

Analysis of Customer Satisfaction Level on Service Quality Price Service and Word of Mouth

Purpose: This study examines the effect of Service Quality, Price, and Word of Mouth (WOM) on Customer Satisfaction at the Cahaya Berkah Jayapura Workshop. Research Design and Methodology: This study uses a quantitative approach with a survey method. Data was collected through questionnaires distributed to 100 customers of Cahaya Berkah Workshop, which were selected using incidental techniques. Multiple linear regression analysis was used to test the effect of independent variables (Service Quality, Price, and WOM) on the dependent variable (Customer Satisfaction). Validity and reliability tests were conducted to ensure the research instruments were valid and consistent. Findings and Discussion: The results showed that Service Quality, Price, and WOM significantly affect Customer Satisfaction both partially and simultaneously. The three independent variables jointly affect customer satisfaction. These findings support classic marketing theory and align with previous research, suggesting that good service quality, competitive prices, and positive WOM can increase customer satisfaction. Implications: This research makes a significant contribution to marketing literature and business practice. From the scientific side, this research enriches the understanding of the determinants of customer satisfaction in the automotive industry. In terms of practice, the findings guide the management of the Cahaya Berkah Workshop and other workshops in increasing customer satisfaction through improved service quality, reasonable pricing, and effective utilization of WOM. Limitations of this study include the narrow geographical coverage and cross-sectional nature of the data, which provide opportunities for further research with a longitudinal approach and broader coverage.

Service Quality and Trust on Customer Satisfaction

Purpose: This study aims to determine the relationship between service quality and trust in customer satisfaction of Livin Mandiri users in Jayapura City. Research Design and Methodology: This research methodology uses a quantitative approach. Customers were distributed questionnaires, and the collected data was analyzed using statistical techniques. Findings and Discussion: The research findings show that the main components of service quality—reliability, responsiveness, assurance, empathy, and physical evidence—and elements of trust, such as honesty, credibility, and reliability, significantly affect customer satisfaction. Good service quality creates a solid basis for building confidence, while high trust strengthens customers' perceptions of service quality. Implications: This study's practical implications are that digital banking companies must holistically integrate service quality improvement and trust-building strategies to increase customer satisfaction and loyalty. This research contributes to science by offering a comprehensive framework for analyzing customer satisfaction and demonstrating originality in ana integrated service quality and trust approach.

The Influence Of Product Quality, Service Quality, Price And Brand Image On Shopee Customer Satisfaction

Purpose – This paper seeks to examine the influence of product quality, service quality, price and brand image on shopee customer satisfaction survey in Bengkulu province. Methodology/approach – The data collection method used in this research is the direct or self-administered data collection method, namely the distribution method by distributing online questionnaires to obtain information from respondents. Distribution of questionnaires was carried out by distributing questionnaires online to respondents via social media such as WhatsApp, Instagram and assisted by closest friends in distributing questionnaires. This research collected a sample of 309 respondents.. Findings – It was found that . Good quality, low prices, good brand image and good service quality can increase the satisfaction of customers who shop at Shopee in the community in the city of Bengkulu and have a positive and significant influence. Novelty/value – because product quality, price, brand image and service quality have an influence on customer satisfaction, so it is important for companies to evaluate further the variables that form customer satisfaction to make customers more satisfied. Keywords Because product quality, price, brand image and service quality have an influence on customer satisfaction, it is important for companies to evaluate further the variables that form customer satisfaction to make customers more satisfied. keywords service quality, product quality, price brand image.

Distribution Channel Analysis in Increasing Customer Satisfaction

The aim of this research is to find out how distribution channels are, the factors that influence distribution channels and distribution channel strategies in increasing customer satisfaction at Lion Parcel Gunungsitoli City. This research uses a qualitative research approach. The sample in this study was 4 people consisting of business owners, admin staff (couriers) and customers at Lion Parcel Gunungsitoli City. The data collection techniques used were observation and interviews. The results of this research are firstly that the distribution channel at Lion Parcel is quite good, prioritizing good service quality and providing convenience in carrying out transactions and bonuses for regular customers, secondly, the factors that influence distribution at Lion Parcel in Gunungsitoli City are the distance that is quite far and the infrastructure does not support it and the courier staff is still minimal and the third is Lion Parcel Gunungsitoli City, namely adding workers so that goods can be distributed properly and looking for other alternatives to speed up the distribution process.

Analysis of Airport Operation Control Center (AOCC) Unit Services at Adi Soemarmo Boyolali International Airport

Airport Operation Control Center (AOCC) is the front line in supervising and controlling all problems and is the control center of Adi Soemarmo Solo International Airport operations in serving Airport Service Users. AOCC involves all stakeholders at the Airport by integrating the systems owned by each stakeholder so that they can operate effectively and efficiently. This study aims to determine how the AOCC unit service system is at Adi Soemarmo Boyolali International Airport and what factors can cause problems and solutions to AOCC unit service problems. This study uses a descriptive qualitative approach. The data used are primary and secondary data. Primary data is obtained from observation and interviews, while secondary data comes from literature studies and photographs related to the problems studied. The data analysis techniques used are data reduction, data presentation and drawing conclusions. To test the validity of the data, triangulation techniques are used. The research time is in August - September 2023. The results of this study indicate that a good service system was found by the Airport Operation Control Center (AOCC) Unit to service users starting from coordination with all parties, namely Airlines and Ground Handling, Air Traffic Control (ATC), Apron Movement Control (AMC), Information Unit, Aviation Security, Airport Operation Landside And Terminal (AOLT), Traffic Administration Office and Central Flight Schedule Office (CFSO) and the Airport Mechanical Unit. The service system uses the ACDM (Airport Collaborative Decision Making) system, namely with collaboration between stakeholders to share information between related parties in real time and make joint decisions in a win-solution manner. Factors that can cause problems are related to coordination between one and another so that it can harm several parties. The solution to various problems is to implement ACDM (Airport Collaborative Decision Making), where related units in airport operations synergize with each other, receive and share information from each unit, make proactive and appropriate joint decisions, anticipate unexpected events and provide the best quality of service, cohesiveness and unity of vision and mission.

Exploring knowledge, attitudes and practices towards sustainable food aid programmes across Europe

Abstract Background Food insecurity has increased following the COVID-19 pandemic and the Ukraine conflict. In some EU high-income countries, more than 70% of food aid users experience food insecurity, highlighting the need for food aid programmes to provide good quality and sustainable services and maximise the social inclusion of food aid users. The aim of this study was to identify areas that can promote sustainability in food aid programmes. Methods Knowledge, attitudes and practices towards sustainable food aid were assessed via a quantitative questionnaire. Socio-demographic data were also collected. The survey was translated and disseminated online across 5 EU countries (Austria, Cyprus, Greece, Poland, Portugal), targeting staff and volunteers involved in food aid programmes (20 per country, total N = 100). Descriptive statistics were used for data analysis. Results Most participants were female (68%), 18-49 years old (87%) and occupied in a NGO (89%) as employee (55%). The mean total knowledge score was 11.8 out of 19 (SD 3.2) with low knowledge (% of correct answers) on household food waste (18%) and environmental impact of cooking appliances (29%). In all countries (except Austria) more than 70% of participants agreed that they can apply sustainability through their work; however, more than 50% agreed that sustainability is not always feasible in food aid programmes. Food loss/waste, access to local food and the economic crisis were the main parameters reported to impact sustainability in food aid (≥70% of N). The most frequently applied practices were storing food according to expiration date, monitoring quantities in food distribution, considering beneficiaries’ needs and reading food labels. The least frequently applied practices were composting food leftovers and using energy-efficient methods to distribute food. Conclusions Sustainability is considered important; however, more effort is needed to promote and embed sustainability parameters in food aid programmes. Key messages • Sustainability is considered important in food aid programmes; however, more effort is needed to promote and embed sustainability parameters in practice. • Identifying sustainability areas in food aid programmes can lead to successful educational and training initiatives.

Exploring the drivers of experience intentions to co-create value among quarantine greenhouse customers

ABSTRACT Exactly how the quarantine greenhouse creates good quality service experiences has attracted the attention of scholars and practitioners. Some scholars advocate decreasing perceived threats to increase experience intentions to co-create value. However, recent research has not examined quarantine greenhouse service, and a detailed understanding of its potential effects on the customer meal experience and their experience intentions to co-create value is needed. Consequently, this study of the effects of perceived threats on experience intentions to co-create value through post coronavirus disease 2019 (COVID-19) protective behaviors and experience relationship outcomes constructed a comprehensive framework via a literature review. A survey was carried out with respondents who had dined at one quarantine greenhouse in Amsterdam, obtaining 482 valid samples which were analyzed with confirmatory factor analysis and structural equation modeling. The results of this study will also assist quarantine greenhouse management in developing and implementing market-oriented service strategies to decrease the dimensions of perceived threats, increase the dimensions of COVID-19 protective behaviors and experience relationship outcomes, and create experience intentions to co-create value. The theoretical and managerial implications of these results are discussed.

The influence of telehealth-based interventions in patients with cancer in the digital era of society 5.0: A literature review

Background: Cancer is a group of diseases characterized by the uncontrolled growth and spread of abnormal cells, which can result in death if not managed. It is important for cancer patients to be able to participate in long-term treatment programs. Therefore, a good support system, healthcare professionals' support, and the utilization of information technology in healthcare services are needed. The management of cancer is also expected to adapt to the era of Society 5.0. The use of Telehealth has been recommended by the World Health Organization (WHO) to support current healthcare services. The implementation of the combination of telehealth is expected to be a solution for holistic cancer care in the digital era. Purpose: To explore the effectiveness of telehealth-based interventions on cancer patients in the digital era of society 5.0. Method: Literature review using online databases such as Sage Journals, Science Direct, Clinical Key Nursing, and PubMed. Inclusion criteria: articles on the application of telehealth for cancer patients, available in full text in English, published between 2020-2023. Exclusion criteria: articles published before 2020, articles that do not discuss telehealth in cancer patients, and literature review studies. Results: Analysis of the 13 articles used shows the important role of combining telehealth (telenursing, telepalliative, telerehabilitation, teleoncology), which is beneficial not only for cancer patients but also for nurses and other healthcare professionals in providing good quality, safe, effective, and efficient healthcare services in the digital era of society 5.0. Conclusion: Telehealth-based cancer rehabilitation demonstrates a positive impact that warrants further evaluation and study.

A Review on Secure Outsourcing and Privacy-Preserving Traffic Monitoring in Fog-Enabled VANETs

New possibilities for fog-based vehicle monitoring have emerged with the expansion of fog computing, but present privacy concerns provide a significant barrier that limits the extent to which vehicles can participate. Because of its potential to improve road network security and vehicle productivity, the field of Vehicle-based Ad hoc Networks (VANETs) is gaining prominence. The security problems with VANETs, such as data confidentiality and message access control are still need better solutions to provide better Quality of Service (QoS). The effectiveness of VANET networks is diminished due to their instability problem. Vehicles continually add requests to the Road Side Unit (RSU) queue whenever they want specific information. For ever-evolving networks like VANETs, better routing is a continual process. Fundamental problems arise in large-scale systems when centralized procedures are used to assign jobs to the nodes along a route. The present centralized system for computing and safety has many needs, including the protection of data storage, user authentication, access control, system availability across multiple network connections, and the provision of a real-time data flow overview. Distributed problem solving and work sharing between multiple agents can improve the system's scalability. This paper provides a brief survey on the secured outsourcing and privacy preservation-based traffic monitoring model with routing and task scheduling models in Fog-enabled VANETS. This survey presents the limitations of the traditional models that help the researchers design new solutions for secure outsourcing in VANETs.

The impact of socially responsible HRM practices on nurse performance

Purpose: This paper investigates the impact of socially responsible human resource management practices on nurses’ performance in Lebanon’s healthcare sectors. It examines how certain HRM practices, namely training, compensation, performance evaluation, work-family balance and occupational health and safety affect nurses’ performance. Design/Methodology/Approach: Survey data was collected from 389 public and private sector nurses. Structural equation modeling was used for analysis. Findings: The results show a positive impact of socially responsible human resources management practices, namely training, compensation, and occupational health and safety on nurses’ performance. Conclusion: The findings draw attention to the important role played by SRHRM in evoking nurses’ performance. Research Implications: At the academic level, it provides supplementary literature for the under-researched sector in Lebanon. It might thus open up additional research opportunities that aim to broaden the perspective of the topic. At the practical level, the findings offer hospitals the tools to be competitive in retaining nurses. It is also expected to aid policymakers and HR practitioners with means to ensure a better quality of service is provided for the patients. Originality and Value: This research might be considered the first to investigate the mentioned topic.

Analysis Of The Implementation Of Management Information Systems In Budi Setia Langowan Hospital

The rapid and extensive development and progress of information technology today, so that for an agency / company the information used as a basis for administration and data processing is an application system in various fields that are required to use the information system. Good service quality is the implementation of a reliable, effective and efficient Hospital Management Information System (SIMRS) and upgradeable. The hospital information system has an important role in clinical and administrative services. Hospitals that use a website-based system (SIMRS) are designed to integrate the main functions of the hospital into one integrated system stored in a database center. This study aims to analyze the implementation of a hospital information system using the PIECES method. The type of research used is qualitative.