Better Quality Of Service Research Articles

Patient Satisfaction with Health Services (in the Building) at Jajaway Health Center Bandung City

To realize good service quality, health centers must maintain the quality of their services, one way is to measure patient satisfaction. But in fact, the phenomenon that exists at the time of service at the Jajaway Health Center in Bandung City, patients still express a lack of health services provided at the health center such as waiting benches that are lacking so that patients waiting for the queue still have to stand, service hours that are still not on time, minimal information related to the health center and there are still officers who are less friendly during service. This study aims to determine Patient Satisfaction with Health Services (In Building) at the Jajaway Health Center, Bandung City. The type of research used is a quantitative method with a descriptive approach. The patient population in April 2023 in this study was 1294 respondents and the research sample used was 95 respondents. The data collection technique uses stratified random sampling. This research was conducted on July 14-19, 2023 at the Jajaway Health Center, Bandung City. The results of this study showed 2 respondents (2.1%) were very dissatisfied, 1 respondent (1.1%) was dissatisfied, 63 respondents (66.3%) were satisfied, and 29 respondents (30.5%) were very satisfied.

Maximizing energy efficiency and system throughput using a self-adaptive penalty function with a whale optimization algorithm in social-aware device-to-device communications

Device-to-device (D2D) communication is an emerging approach for 5 G networks. It allows for high capacity, low latency, and increased bandwidth. These features have prompted several research studies to focus on meeting customers’ expectations. This research concentrates on obtaining optimal resource and power allocation, better quality of service, and reliable connectivity between D2D clients through a whale optimization algorithm (WOA). The WOA possesses greater stability, faster integration speeds, a powerful global search ability, and greater accuracy than traditional methods. The WOA utilizes an unconstrained objective function obtained through a self-adaptive penalty function. This unconstrained objective function yields optimal solutions for the resource as well as power allocation, higher throughputs, and energy and spectral efficiencies in D2D communications. For D2D communications, the energy efficiency of the WOA is 47.12 % higher than a genetic algorithm (GA) and 70.33 % higher than particle swarm optimization (PSO), and it yields high spectral efficiency and system throughput. Obviously, the WOA in this proposal is more efficient than a GA or PSO and shows the advantages of combining physical and social parameters for improved wireless network performance.

The Influence Of Product Quality, Service Quality, Price And Brand Image On Shopee Customer Satisfaction

Purpose – This paper seeks to examine the influence of product quality, service quality, price and brand image on shopee customer satisfaction survey in Bengkulu province. Methodology/approach – The data collection method used in this research is the direct or self-administered data collection method, namely the distribution method by distributing online questionnaires to obtain information from respondents. Distribution of questionnaires was carried out by distributing questionnaires online to respondents via social media such as WhatsApp, Instagram and assisted by closest friends in distributing questionnaires. This research collected a sample of 309 respondents.. Findings – It was found that . Good quality, low prices, good brand image and good service quality can increase the satisfaction of customers who shop at Shopee in the community in the city of Bengkulu and have a positive and significant influence. Novelty/value – because product quality, price, brand image and service quality have an influence on customer satisfaction, so it is important for companies to evaluate further the variables that form customer satisfaction to make customers more satisfied. Keywords Because product quality, price, brand image and service quality have an influence on customer satisfaction, it is important for companies to evaluate further the variables that form customer satisfaction to make customers more satisfied. keywords service quality, product quality, price brand image.

Distribution Channel Analysis in Increasing Customer Satisfaction

The aim of this research is to find out how distribution channels are, the factors that influence distribution channels and distribution channel strategies in increasing customer satisfaction at Lion Parcel Gunungsitoli City. This research uses a qualitative research approach. The sample in this study was 4 people consisting of business owners, admin staff (couriers) and customers at Lion Parcel Gunungsitoli City. The data collection techniques used were observation and interviews. The results of this research are firstly that the distribution channel at Lion Parcel is quite good, prioritizing good service quality and providing convenience in carrying out transactions and bonuses for regular customers, secondly, the factors that influence distribution at Lion Parcel in Gunungsitoli City are the distance that is quite far and the infrastructure does not support it and the courier staff is still minimal and the third is Lion Parcel Gunungsitoli City, namely adding workers so that goods can be distributed properly and looking for other alternatives to speed up the distribution process.

Analysis of Airport Operation Control Center (AOCC) Unit Services at Adi Soemarmo Boyolali International Airport

Airport Operation Control Center (AOCC) is the front line in supervising and controlling all problems and is the control center of Adi Soemarmo Solo International Airport operations in serving Airport Service Users. AOCC involves all stakeholders at the Airport by integrating the systems owned by each stakeholder so that they can operate effectively and efficiently. This study aims to determine how the AOCC unit service system is at Adi Soemarmo Boyolali International Airport and what factors can cause problems and solutions to AOCC unit service problems. This study uses a descriptive qualitative approach. The data used are primary and secondary data. Primary data is obtained from observation and interviews, while secondary data comes from literature studies and photographs related to the problems studied. The data analysis techniques used are data reduction, data presentation and drawing conclusions. To test the validity of the data, triangulation techniques are used. The research time is in August - September 2023. The results of this study indicate that a good service system was found by the Airport Operation Control Center (AOCC) Unit to service users starting from coordination with all parties, namely Airlines and Ground Handling, Air Traffic Control (ATC), Apron Movement Control (AMC), Information Unit, Aviation Security, Airport Operation Landside And Terminal (AOLT), Traffic Administration Office and Central Flight Schedule Office (CFSO) and the Airport Mechanical Unit. The service system uses the ACDM (Airport Collaborative Decision Making) system, namely with collaboration between stakeholders to share information between related parties in real time and make joint decisions in a win-solution manner. Factors that can cause problems are related to coordination between one and another so that it can harm several parties. The solution to various problems is to implement ACDM (Airport Collaborative Decision Making), where related units in airport operations synergize with each other, receive and share information from each unit, make proactive and appropriate joint decisions, anticipate unexpected events and provide the best quality of service, cohesiveness and unity of vision and mission.

Exploring knowledge, attitudes and practices towards sustainable food aid programmes across Europe

Abstract Background Food insecurity has increased following the COVID-19 pandemic and the Ukraine conflict. In some EU high-income countries, more than 70% of food aid users experience food insecurity, highlighting the need for food aid programmes to provide good quality and sustainable services and maximise the social inclusion of food aid users. The aim of this study was to identify areas that can promote sustainability in food aid programmes. Methods Knowledge, attitudes and practices towards sustainable food aid were assessed via a quantitative questionnaire. Socio-demographic data were also collected. The survey was translated and disseminated online across 5 EU countries (Austria, Cyprus, Greece, Poland, Portugal), targeting staff and volunteers involved in food aid programmes (20 per country, total N = 100). Descriptive statistics were used for data analysis. Results Most participants were female (68%), 18-49 years old (87%) and occupied in a NGO (89%) as employee (55%). The mean total knowledge score was 11.8 out of 19 (SD 3.2) with low knowledge (% of correct answers) on household food waste (18%) and environmental impact of cooking appliances (29%). In all countries (except Austria) more than 70% of participants agreed that they can apply sustainability through their work; however, more than 50% agreed that sustainability is not always feasible in food aid programmes. Food loss/waste, access to local food and the economic crisis were the main parameters reported to impact sustainability in food aid (≥70% of N). The most frequently applied practices were storing food according to expiration date, monitoring quantities in food distribution, considering beneficiaries’ needs and reading food labels. The least frequently applied practices were composting food leftovers and using energy-efficient methods to distribute food. Conclusions Sustainability is considered important; however, more effort is needed to promote and embed sustainability parameters in food aid programmes. Key messages • Sustainability is considered important in food aid programmes; however, more effort is needed to promote and embed sustainability parameters in practice. • Identifying sustainability areas in food aid programmes can lead to successful educational and training initiatives.

Exploring the drivers of experience intentions to co-create value among quarantine greenhouse customers

ABSTRACT Exactly how the quarantine greenhouse creates good quality service experiences has attracted the attention of scholars and practitioners. Some scholars advocate decreasing perceived threats to increase experience intentions to co-create value. However, recent research has not examined quarantine greenhouse service, and a detailed understanding of its potential effects on the customer meal experience and their experience intentions to co-create value is needed. Consequently, this study of the effects of perceived threats on experience intentions to co-create value through post coronavirus disease 2019 (COVID-19) protective behaviors and experience relationship outcomes constructed a comprehensive framework via a literature review. A survey was carried out with respondents who had dined at one quarantine greenhouse in Amsterdam, obtaining 482 valid samples which were analyzed with confirmatory factor analysis and structural equation modeling. The results of this study will also assist quarantine greenhouse management in developing and implementing market-oriented service strategies to decrease the dimensions of perceived threats, increase the dimensions of COVID-19 protective behaviors and experience relationship outcomes, and create experience intentions to co-create value. The theoretical and managerial implications of these results are discussed.

The influence of telehealth-based interventions in patients with cancer in the digital era of society 5.0: A literature review

Background: Cancer is a group of diseases characterized by the uncontrolled growth and spread of abnormal cells, which can result in death if not managed. It is important for cancer patients to be able to participate in long-term treatment programs. Therefore, a good support system, healthcare professionals' support, and the utilization of information technology in healthcare services are needed. The management of cancer is also expected to adapt to the era of Society 5.0. The use of Telehealth has been recommended by the World Health Organization (WHO) to support current healthcare services. The implementation of the combination of telehealth is expected to be a solution for holistic cancer care in the digital era. Purpose: To explore the effectiveness of telehealth-based interventions on cancer patients in the digital era of society 5.0. Method: Literature review using online databases such as Sage Journals, Science Direct, Clinical Key Nursing, and PubMed. Inclusion criteria: articles on the application of telehealth for cancer patients, available in full text in English, published between 2020-2023. Exclusion criteria: articles published before 2020, articles that do not discuss telehealth in cancer patients, and literature review studies. Results: Analysis of the 13 articles used shows the important role of combining telehealth (telenursing, telepalliative, telerehabilitation, teleoncology), which is beneficial not only for cancer patients but also for nurses and other healthcare professionals in providing good quality, safe, effective, and efficient healthcare services in the digital era of society 5.0. Conclusion: Telehealth-based cancer rehabilitation demonstrates a positive impact that warrants further evaluation and study.

A Review on Secure Outsourcing and Privacy-Preserving Traffic Monitoring in Fog-Enabled VANETs

New possibilities for fog-based vehicle monitoring have emerged with the expansion of fog computing, but present privacy concerns provide a significant barrier that limits the extent to which vehicles can participate. Because of its potential to improve road network security and vehicle productivity, the field of Vehicle-based Ad hoc Networks (VANETs) is gaining prominence. The security problems with VANETs, such as data confidentiality and message access control are still need better solutions to provide better Quality of Service (QoS). The effectiveness of VANET networks is diminished due to their instability problem. Vehicles continually add requests to the Road Side Unit (RSU) queue whenever they want specific information. For ever-evolving networks like VANETs, better routing is a continual process. Fundamental problems arise in large-scale systems when centralized procedures are used to assign jobs to the nodes along a route. The present centralized system for computing and safety has many needs, including the protection of data storage, user authentication, access control, system availability across multiple network connections, and the provision of a real-time data flow overview. Distributed problem solving and work sharing between multiple agents can improve the system's scalability. This paper provides a brief survey on the secured outsourcing and privacy preservation-based traffic monitoring model with routing and task scheduling models in Fog-enabled VANETS. This survey presents the limitations of the traditional models that help the researchers design new solutions for secure outsourcing in VANETs.

The impact of socially responsible HRM practices on nurse performance

Purpose: This paper investigates the impact of socially responsible human resource management practices on nurses’ performance in Lebanon’s healthcare sectors. It examines how certain HRM practices, namely training, compensation, performance evaluation, work-family balance and occupational health and safety affect nurses’ performance. Design/Methodology/Approach: Survey data was collected from 389 public and private sector nurses. Structural equation modeling was used for analysis. Findings: The results show a positive impact of socially responsible human resources management practices, namely training, compensation, and occupational health and safety on nurses’ performance. Conclusion: The findings draw attention to the important role played by SRHRM in evoking nurses’ performance. Research Implications: At the academic level, it provides supplementary literature for the under-researched sector in Lebanon. It might thus open up additional research opportunities that aim to broaden the perspective of the topic. At the practical level, the findings offer hospitals the tools to be competitive in retaining nurses. It is also expected to aid policymakers and HR practitioners with means to ensure a better quality of service is provided for the patients. Originality and Value: This research might be considered the first to investigate the mentioned topic.

Analysis Of The Implementation Of Management Information Systems In Budi Setia Langowan Hospital

The rapid and extensive development and progress of information technology today, so that for an agency / company the information used as a basis for administration and data processing is an application system in various fields that are required to use the information system. Good service quality is the implementation of a reliable, effective and efficient Hospital Management Information System (SIMRS) and upgradeable. The hospital information system has an important role in clinical and administrative services. Hospitals that use a website-based system (SIMRS) are designed to integrate the main functions of the hospital into one integrated system stored in a database center. This study aims to analyze the implementation of a hospital information system using the PIECES method. The type of research used is qualitative.

Pengaruh Cita Rasa dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PT.XYZ Depok

XYZ (Company name disguised at the request of the company) is a well-established bakery industry in Indonesia. In running its business, of course, the company not only provides quality products and taste, but also provides good service quality because it can increase customer satisfaction. The purpose of this study is to determine the influence of taste and service quality on customer satisfaction of PT. XYZ Depok. The research method used is quantitative statistics. The population of this study is consumers who buy PT. XYZ Depok. Data collection methods with interviews, documentation, and questionnaires. Data processing using SPSS 25 with multiple linear regression analysis technique. Based on the results of the study, it was shown that taste had a significant effect on customer satisfaction and service quality also had a significant effect on customer satisfaction at PT. XYZ Depok, then the taste and quality of customers simultaneously have a significant effect on customer satisfaction at PT. XYZ Depok.

Meeting Men Where they are: Motivators and Barriers to Accessing Health Services through a Men's Mobile Wellness Clinic, October 2019 to March 2020, Blantyre, Malawi.

In Malawi approximately, 88.3% people living with HIV are aware of their HIV status. Significant gaps are among men aged 15-34 years; only 72% know their HIV status. To reach men, Jhpiego, in collaboration with the Ministry of Health (MOH), implemented the Men's Mobile Wellness Clinic (MMWC) at workplace settings in Blantyre, Malawi between October 2019 and March 2020. We conducted a descriptive qualitative study to understand motivators and barriers to MMWC service uptake by employees and employers. Primary data was drawn from in-depth telephone interviews from four study populations: employers who accepted or declined to host the MMWC at their worksite, and employees who accessed or did not access the services. We performed a thematic analysis using Nvivo 12 software to identify patterns and themes across the dataset. Main reasons given for using the service among male employees were a desire to know their health status, availability of free health services at the workplace, and good quality services offered by MMWC staff, and support from their supervisor. Men who did not access services stated reasons such as work-clinic scheduling conflicts, lack of adequate promotion of the service, and miscommunication on the criteria about who should attend the MMWC. Employers who accepted to host the MMWC stated convenience and employee's rights to know their health status. Those who declined either stated that employees did not want the services or COVID-19 preventive measures by the MOH between October 2019 and March 2020 restricted participation. This study underscores the potential utility of MMWC services including HIV testing among men. The desire to know their health status, availability of free MMWC services at the workplace, good quality services offered by MMWC staff, and the endorsement of MMWC by supervisors were main motivators to access the MMWC services. Sensitizing supervisors and employees about the benefits of the MMWC services, strengthening demand creation, and clarifying eligibility are important to facilitate MMWC uptake among men in Malawi.

STRATEGI DIGITAL MARKETING DAN KUALITAS PELAYANAN TERHADAP PENINGKATAN PENJUALAN HUNIAN HOMESTAY DI HUTA SIALLAGAN, KABUPATEN SAMOSIR

This study aims to analyse the effect of digital marketing strategies and service quality on increasing homestay sales in Huta Siallagan, Samosir Regency. Huta Siallagan is a tourist village known for its rich Toba Batak culture and is a popular tourist destination. However, homestay managers in this area face challenges in increasing sales amid increasingly fierce competition. Therefore, this study examines two important factors: digital marketing strategy and service quality, which contribute to increasing sales. The research method used is quantitative method with saturated sampling technique. The respondents of this study were 30 homestay managers or owners in Huta Siallagan. Data were collected through questionnaires that included digital marketing strategy variables (X1) and service quality (X2), as well as the dependent variable of sales increase (Y). Data analysis was conducted using multiple linear regression tests, t tests, F tests, and coefficients of determination to measure the influence of each variable. The results showed that digital marketing strategies and service quality significantly influenced the increase in homestay sales. Partially, digital marketing strategy has a more dominant influence than service quality, although both contribute positively. In the coefficient of determination, these two variables contributed 84.5% to the increase in homestay sales. In conclusion, the synergy between effective digital marketing strategies and good service quality is essential to increase homestay sales in Huta Siallagan. Therefore, homestay managers need to optimise these two aspects in order to compete and increase revenue in the tourism industry.

PELAKSANAAN ANTENATAL CARE DENGAN 10 T DIPUSKESMAS MUNGKUR AGUNG KECAMATAN KELUA

Maternal and child health is a priority for health development in Indonesia. The implementation of Ante Natal Care with 10 T in pregnant women affects the results of early detection of risks and complications during pregnancy. This cause of maternal death shows that maternal death can be prevented if the coverage of services is accompanied by good quality service. The purpose of the study was to determine the Implementation of Antenatal Care with 10 T at the Mungkur Agung Health Center, Kelua District. This research method with quantitative descriptive, with a population of all pregnant women at 20 weeks gestational age and over trimester II, III with a total sampling technique, namely pregnant women totaling 38 people Results: It was found that the implementation of ANC with 10 T according to the standard was (97.37%), %) and there was 1 (2.63%) pregnant women who in the implementation of ANC did not meet the 10 T standard.

Pengaruh Harga Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Dan Dampaknya Terhadap Citra PT. Sucofindo

The high level of competition and the increasingly advanced era requires companies to be more innovative in adapting to changes that have occurred. The ups and downs of the company often occur along with changes in environmental conditions around it. In addition, the influence of government regulations can also affect the dynamics of competition in these sectors. With the implementation of good service quality, it is hoped that customer satisfaction will be achieved which will certainly have an impact on the development of PT Sucofindo in the future. The objectives of this study are: (1) To determine the effect of price on customer satisfaction in using PT Sucofindo's services. (2) To determine the effect of service quality on customer satisfaction in using PT Sucofindo's services. (3) To determine the effect of price on the brand image of PT Sucofindo's services. (4) To determine the effect of service quality on the brand image of PT Sucofindo. (5) To determine the effect of customer satisfaction on the brand image of PT Sucofindo. (6) To determine the mediation of customer satisfaction on the effect of price on the brand image of PT Sucofindo. (7) To determine the mediation of customer satisfaction on the effect of service quality on the brand image of PT Sucofindo. In this study, data processing and analysis used the Partial Least Square (PLS) approach. PLS is a Structural Equation Modeling (SEM) model based on components or variants. While PLS is more of a predictive model. Data analysis in this study is Outer Model Analysis, Inner Model, and Hypothesis Testing. Based on the results of the analysis, it shows that: (1) Price does not affect Customer Satisfaction; (2) Service Quality affects Customer Satisfaction; (3) Price affects Brand Image; (4) Service Quality affects Brand Image; (5) Customer Satisfaction affects Brand Image; (6) Mediating customer satisfaction on the influence of price on brand image has no effect; and (7) Mediating customer satisfaction on the influence of price on brand image has an effect. It can be concluded that the variables of Service Quality and Customer Satisfaction affect the brand image of PT. Sucofindo.

The Effect of Service Recovery and Situational Factors on Consumer Forgiveness

The purpose of this study is to (1) determine the effect of service recovery on consumer forgiveness, (2) determine the effect of situational factors on consumer forgiveness. The respondents of this research were 100 consumers of the Tirta Dharma Regional Drinking Water Company, Bengkulu City. The collected data was analyzed using multiple linear regression analysis. The results showed that service recovery has a positive effect on consumer forgiveness. That is, the better service recovery, the higher consumer forgiveness will be. Situational factors have a positive effect on consumer forgiveness. That is, the higher the situational factor of consumers the higher the consumer forgiveness. Implementing service recovery management is considered to have a significant impact on customer evaluation because customers tend to be more emotional when involved in service restoration than during the interactional time of service. When this is done well, a dissatisfied customer can become one of the most loyal customers who acts as public relations for the organization through word of mouth. Improve service quality so that the possibility of service failure can be avoided. With good service quality there will be a positive social environment talk of company services.

Network Optimization using Real Time Polling Service With and Without Relay Station in WiMAX Networks

IEEE 802.16 can be seen as a compelling replacement for conventional broadband technologies because its primary goal is to provide Broadband Wireless Access (BWA). The variable and uncertain nature of wireless networks makes it much more challenging to ensure QoS in this network. WiMAX Technology is used to support various quality of services which includes UGS, rtps, nrtps, ertps and Best Effort. This study employs an IEEE 802.16 network simulator, which offers adaptable and reliable features for assessing a particular QoS parameters for rtps. Achieving better internet performance in real time services is a challenge now a days, and it is also need of present scenario. This work emphasized on better internet service with good quality of service using rtps with Relay Station and Without Relay Station. In this work the CBR packet size, CBR data rate and data rate with rtps service are fine-tuned for achieving the better performance with good quality of service. When comparing uplink connections in rtps with and without relay station, it is found that the throughput in the uplink is 200% greater when using a relay station. The throughput and goodput are evaluated in uploading and downloading with single and multiple subscriber stations and observed that the multiple subscriber stations in downloading give better performance as compare to single subscriber stations. The throughput and goodput in single subscriber stations is better than multiple subscriber station in uploading. the Academic researchers and commercial developers can use this analysis to validate different WiMAX Network implementation mechanisms and parameters.

Student Organization Funds at A University: Utilization of Descriptive-Correlational Analysis to Determine Factors in Budgeting

Budgeting guarantees that an organization has enough resources to accomplish its objectives. There are various studies that have been published related to budgeting. The budgeting of student organization funds in university remains an understudied domain; thus, this research seeks to fill this gap by contributing to the existing body of knowledge while elucidating the allocation processes to enhance transparency and accountability. The objective of this study was to determine the factors affecting the budgeting of student organization funds in university in Philippines. The study utilized descriptive-correlational analysis supported by survey data gathered through a total enumeration of 16 student organizations, employing a hybrid (online and offline) data collection, identified a statistically significant and positively correlated linear relationship between financial-related factors and managerial-related factors. The study revealed that student organization officers have strong financial knowledge and skills. High scores in financial skills and budgetary planning escalate the effective management in achieving goals, aligning with functional leadership theory. However, there is a need for better training programs to address gaps, particularly in using budgets as forecasts. The study also found that improving interpersonal skills can enhance financial management, and the relationship between financial and managerial skills is consistently positive across different groups. Aside from a discussion of the findings considering the relevant reviewed literature, there are recommendations to academics and practitioners, as well as proposals for further study in this field. Along with these results, it is best for universities to consider integrating budget-related training and seminars if they want to have well- rounded student leaders who are indeed capable of leading and providing good-quality service to their fellow students.

The The Influence Of Service Quality, Brand Trust And Customer Perceived Value On Costumer Satisfaction Study Of Amaris Hotel Customer In Indonesia

The hotel business can grow rapidly quantitatively by capturing the market in the tourism sector which continues to grow very rapidly. A hotel company will be able to compete and win market share if the hotel is able to provide good quality products and services. This study investigates the correlation between service quality, brand trust, customer perceived value, and their collective influence on customer satisfaction, focusing study of Amaris Hotel Indonesia. Drawing upon a comprehensive review of literature and employing a quantitative research approach, data were collected from a sample of hotel customers through structured surveys. Utilizing advanced statistical techniques such as regression analysis, the study examines the influence of service quality, brand trust, customer perceived value on customer satisfaction. Target included Amaris Hotel Indonesia customers. A total of 272 valid questionnaires were collected and verified with PASW Statistics 18. The conditions were: Service quality positive and significant impact on customer satisfaction. Brand trust has a positive and significant impact on customer satisfaction. Customer perceived value positive and significant impact on customer satisfaction. This indicates that customers who perceive higher service quality, exhibit greater trust in the hotel brand, and perceive greater value are more likely to be satisfied with their hotel experience. Additionally, this study reveals distinct interactions and moderation effects among these variables, highlighting the complex dynamics underlying customer satisfaction in the hospitality industry. These insights contribute to both theoretical understanding and practical implications for hotel managers seeking to enhance customer satisfaction in a highly competitive market environment.