PurposeThe purpose of this paper is to evaluate the reliability and structure function of refrigeration complex system consisted of four components in complex manner.Design/methodology/approachAlthough, a variety of methodologies have been used to assess the refrigeration system's reliability function that has proven to be effective, the universal generating function approach is the basis of this research study, which is used in the calculation of a domestic refrigeration system with four separate components that are related in series and parallel with a corresponding sample to form a complex machine.FindingsIn this paper, signature reliability of the refrigeration system has been evaluated with the universal generating function technique. There are four components present in the proposed system in complex (series and parallel) manner. The tail signature, signature, Barlow–Proschan index, expected lifetime and expected cost of independent identically distributed are all computed.Originality/valueThis is the first study of domestic refrigeration system to examine the signature reliability with the help of universal generating function techniques with various measures. Refrigeration systems are an essential process in industries and home applications as they perform cooling or the maintain temperature at the desired value. A cycle of refrigeration consists of four main components such as, heat exchange, compression and expansion with a refrigerant flowing through the units within the cycle.