Provision Of Banking Services Research Articles

The Effect of Perceived Security Risks on Mobile Banking Adoption in Fashion Retail Industry. A Case Study of Mwanza Region, Tanzania

The adoption of mobile banking among fashion retailers is increasingly recognized as a powerful catalyst for economic empowerment and financial inclusion. It reduces reliance on traditional banking methods, allowing consumers and suppliers to engage in transactions without the constraints of banking hours or physical locations. This flexibility enables online transactions to occur anytime and anywhere, fostering a more dynamic and responsive shopping environment. However, its adoption is very limited in fashion industry. This study was set to explore security issues that affect adoption of mobile banking by fashion retailers in Mwanza municipal councils. The study is grounded on perceived risk theory which explain how individuals assess risk and make decisions under uncertainty. The data for this study were collected using a close-ended questionnaire distributed to a sample of 200 respondents, who were selected through a simple random sampling technique. The study employed a combination of content analysis and binary logistic regression analysis as its analytical approach. The study revealed a negative effect of fraud, phishing attacks, and transaction errors on the adoption of mobile banking, while highlighting the positive influence of security literacy in encouraging this adoption. The study concluded that that mobile banking service providers should implement comprehensive user education programs focused on security best practices, including the importance of strong passwords and awareness of phishing schemes. Additionally, enhancing authentication methods and establishing robust transaction error resolution processes that can mitigate risks and foster greater trust in mobile banking among fashion retailers.

Improving Customer Engagement with Digital Gift Features in Mobile Banking Using Design Thinking Stages

Among the challenges faced by conventional banks is the provision of banking services that can compete with digital banks. Mobile banking is one of the banking services in the form of an application that can be a tool to compete through the development of relevant, attractive, and effective features or services to meet customer needs. People have a habit of giving gifts to each other adopting the value of the spirit of giving in social life, especially at special moments. Digital gifts are a new trend to be able to send gifts to each other without the need to meet face-to-face. The development of digital gift services in mobile banking is the result of observing customer needs using the Design Thinking stage to obtain solutions to these problems. The addition of gamification elements to the development of digital gift services is expected to increase customer engagement and increase customer retention. The data collection method is in the form of a survey of customers. This research is a qualitative research that describes the needs of customers for digital gift services. This research was conducted from January to May 2024. The respondents of this study are customers who have been actively using mobile banking.

The Impact of E-Marketing on Customer Satisfaction: The Moderating Role of Service Quality in Jordanian Commercial Banks

Banking work in this era is distinguished by relying on information and communication technology to develop systems and means of providing banking services and raising the efficiency and performance of banking services in line with the rapid progress in the banking industry. This study examines the impact of electronic marketing on customer satisfaction with the moderating role of service quality in Jordanian commercial banks. The study’s goals and questions were met using a descriptive and analytical technique. With the aid of a suitable data and information collection tool, the descriptive technique was employed based on the study of the research topic. The study population consisted of all administrative workers in the Jordanian commercial banks. The statistical package for the social sciences program was used to examine the data after obtaining it using the questionnaire (SPSS). The study found a statistically significant effect at the level (α ≤ 0.05) of e-marketing on customer satisfaction in Jordanian commercial banks, with the moderating role of service quality. The study also recommends expanding investments in the technical field. Banks seeking to provide electronic banking services must realise the importance and necessity of huge investments in information systems, the adoption of modern technology in communications, the development of internal and external networks, and the need for protection and security.

ROLE OF RURAL BANKING: A STUDY

Rural masses have lack of awareness about banking facilities. Banks provide loans to farmers and entrepreneurs in rural areas. Rural people use mobile phones but they are not interested in mobile banking. Banks provide financial assistance to rural masses. Banks emphasize to increase banking habits among rural masses. Rural people are not interested in digital banking due to lack of knowledge. Rural people suffer due to inadequate number of bank branches in rural areas. Rural masses face difficulties in availing the banking facilities due to poor infrastructure. Bank employees are not able to provide banking services accurately to rural customers. The study is based on primary data and secondary data. Primary data has been collected from rural areas. Secondary data has been collected from journal articles. In this paper, an attempt has been made to find out the role of rural banking.

Pentagonal Financial Analytical Study of Madhya Pradesh Gramin Bank

Madhya Pradesh Gramin Bank (MPGB) was incorporated on 1 April 2019 under the Regional Rural Bank Acts,1976 provisions, and the Government of India Gazette notification No. S.O. 291 (E) dated 11 01-2019. It emerged for the public interest and the area's development served by the Regional Rural Bank. The operational area of the bank spreads in 39 districts of Madhya Pradesh. Bank is providing banking services in a better way in rural areas of Madhya Pradesh. It is proved in annual reports and balance sheets of five years of the Bank. The bank has to shape its commitment more effectively.

The collapse of Silicon Valley Bank and hedging strategies for interest rate risk

Research methodology This case was developed from published sources. Three types of data were used to develop this case. The accounting data were compiled by the case researcher from bank financial statements such as Form 10-K, Form 8-K and quarterly Financial Highlights issued by the bank. Market data were compiled from data providers such as FactSet, Yahoo! Finance, Pitchbook and the Federal Reserve System. Reports on market developments were gathered from major news outlets such as CNBC, The Wall Street Journal, Fortune and S&P Global. Case overview/synopsis Interest rate risk played a big role in the banking crisis of 2023. For Silicon Valley Bank (SVB), which specialized in providing banking services to venture-backed startups in the technology and life sciences sectors, its exposure to interest rate risk and the lack of hedging against interest rate risk had played a crucial role both directly and indirectly in the bank’s failure. This case study discussed the various channels that interest rate risk played in SVB’s failure as well as other risk factors that include an unusually high percentage of uninsured deposits and a high securities-to-asset ratio compared to its industry peers. In the low interest rate years of 2020 and 2021, startups were able to fundraise a record amount of funding from venture capital (VC) investors. As many startups deposited their funds at SVB, they became an important and concentrated depositor base for the bank and held large deposit accounts that easily exceeded the $250,000 limit insurable by the Federal Deposit Insurance Corporation. SVB benefited from the large deposit inflows in 2020 and 2021. The bank used some of the deposits to fund its loan portfolio, but most of the deposits were used to purchase debt securities such as US Treasuries and agency-used mortgage-backed securities. In fact, SVB’s investments in securities as a percentage of total assets were more than double its peers in the large banking organization (LBO) group, while the amount of loans funded as a percentage of total assets was almost half of its LBO peers. As interest rates increased rapidly throughout 2022, bond prices fell. SVB experienced unrealized losses of $15.2bn in its held-to-maturity securities portfolio, which was almost equivalent to its equity of $16bn at the time. However, SVB implemented little or no hedging against the risk of rising interest rates. At the same time, fundraising activities slowed in the VC sector amid high interest rates and, thus, SVB’s startups clients had to draw on past deposits to continue to fund their operations. This resulted in SVB experiencing significant deposit outflows throughout 2022. On March 8, 2023, SVB announced that it had sold all $21bn of its available-for-sale securities portfolio and suffered an $1.8bn in realized losses, which was greater than its entire last year’s net income. Markets jittered following the news. Over the next two days, depositors rushed to withdraw $142bn of deposits that represented 82% of its last year’s total deposits. Unable to withstand the crippling weight of deposit withdrawal, on March 10 the parent company of SVB filed for bankruptcy. Complexity and academic level Given the multiplexity of the banking crisis of 2023, this case study specifically discussed the collapse of SVB, which was the second largest bank failure at the time of its collapse. This case would be valuable for finance and economics students to learn how various risk factors interact that precipitated SVB’s failure. While there were many risk factors at play, this case study homes in on how SVB’s exposure to interest rate risk and the lack of hedging contributed to its downfall. For purpose of pedagogy, this case also explains how a bank could use on-balance-sheet as well as off-balance-sheet methods to hedge interest rate risk. This case is appropriate for courses in Risk Management, Derivatives as well as Financial Markets and Institutions with a focus on interest rate risk and its corresponding hedging methods. A course in Money and Banking may also find this case relevant. Before starting, it is assumed that students have already taken foundational finance and macroeconomics courses, have a basic understanding of financial statement analysis and its interpretations, derivative instruments such as futures and swaps, as well as have prior experience with basic duration calculations.

Mobile Money Adoption in Uganda

Mobile money has gained a lot of acceptance in the Ugandan financial sector since its inception a decade ago. This is due to high mobile phone usage, especially in rural areas where branch banking is rare. The financial sector’s adoption of mobile money has enhanced financial inclusion by providing banking services to individuals previously excluded from the financial sector. Mobile money services offer a variety of financial transactions, including payment, saving, credit, and insurance, without the need to visit a banking hall. These are poverty reduction, job creation, GDP, and the development of a sound financial sector. However, despite the increased use and growth of mobile money in Uganda, it has presented the following challenges: Some of the problems undermining the future of this innovation include regulatory barriers, cybersecurity threats, compatibility questions, and consumer scepticism about digital financial services. Solving these challenges calls for cooperation between mobile money operators, regulators, policymakers, and other interested parties to foster innovation, competition, and consumer protection while enhancing the access and usage of financial services and products. This review examines mobile money adoption in Uganda. We used available data from many reputable databases, spanning the time period from 2010 to 2024. Findings suggest that in the future, mobile money in Uganda has bright prospects in terms of future trends, new uses, and improved connections with other electronic systems. New technologies like biometric identification, artificial intelligence, machine learning, and blockchain will enhance security, user experience, and other conditions that are necessary to fulfil user needs. Communication with mobile money providers, regulators, and stakeholders is a necessary step to fully benefit from these opportunities and manage the remaining challenges. Lastly, measures such as the promotion of consumer protection, availability of financial products and services, investment in technology, and constant public sensitization would go a long way towards tapping the full potential of mobile money in Uganda, as this fuels positive social and economic change in the country. Keywords: mobile money, Uganda, financial sector, cybersecurity, Gross Domestic Product (GDP)

FIVE-YEAR STUDY OF SOCIAL WELFARE BY ARYAVART BANK

Aryavart Bank (AB) came into existence on 1st April 2019 under the provisions of the Regional Rural Banks Act, 1976 and Government of India notification dated 22/02/2019. The operation working spread over more than twenty six districts of State of Uttar Pradesh, equipped with NEFT / RTGS Facility as well as CBS Platform.*1 The bank is committed to provide banking services in rural areas of Uttar Pradesh in effective way. Bank fulfilled its commitment in its way. It is proved by the annual reports and the balance sheets of the Bank. Bank has to performance much more according to necessities and aspirations of rural world.

To the question about the features of banking services

In market conditions, banking institutions occupy one of the leading positions in ensuring economic growth. Proper development of the domestic economy is impossible from the proper functioning of the banking system, providing a range of specific services that would satisfy the needs of the client (consumer). This article discusses certain features of banking services. In the system of development of the modern banking services market, despite the already existing positive experience in the implementation of actions to provide banking services, there are still difficulties that negatively affect legal relations in this area. The main problem is that there is no legal definition of the concept of “service” and its characteristics. An analysis of the current legislation regulating legal relations in the provision of banking services was carried out. The Law of Ukraine “On Banks and Banking Activities” defines what “banking activities” and types of banking services are, but the very concept of “banking services” and its characteristics are absent. It is determined that banking services have common characteristics of services as objects of civil law, and attention is also drawn to the fact that banking services are characterized by certain features. The importance of a clear understanding of the “banking service” and its features is important for the reason that their absence leads to the fact that entities engaged in banking activities are interpreted differently. The article examines the issue that when concluding certain types of agreements on the provision of banking services, in particular a loan agreement, the banking institution is the creditor and at the same time the performer of the banking service, and the debtor is, accordingly, the customer of this type of service. In general, the theoretical research conducted is aimed at increasing the clarity of understanding of the basic categories in the field of banking.

On the issue of digitalization of banking services

In this article, we will identify and analyze banking services provided during the use of modern information technologies in remote customer service of the bank. The author highlights the features, issues, and prospects of the digitalization process in Ukraine. Today, dozens of banks offer their clients, both legal entities and individuals, as well as individual entrepreneurs, remote servicing systems and Internet banking, providing full banking services through the «Internet» from anywhere on the globe. Internet banking is a service that allows managing one’s bank account over the internet, offering great convenience and speed, the ability to carry out operations with one’s account, opened in one’s bank, without visiting the bank’s office and forgetting about queues at the cash desks and settlement departments of other organizations. On the other hand, internet banking is a general term for remote servicing technologies, as well as access to accounts and operations (on them), provided at any time from any computer with internet access. The article notes the lack of a unified approach to defining retail banking services, as well as a universally accepted interpretation of the concept of a «banking service.» A definition of a banking service is proposed, namely, a banking service is the result of a set of banking operations aimed at satisfying the client’s needs, bringing certain benefits to the consumer, related to the movement of financial assets or providing financial information. Accordingly, the provision of banking services is the main activity of any bank. In order to make a profit, a banking institution must create a service necessary for the client, determine its price, enter the market with it, implement it, and also ensure proper legal regulation. As a result of the study, conclusions were made that the range of banking services provided to individuals is constantly expanding. This will allow banks in the future to create various types of service packages.

Pengaruh Kemudahan, Kepercayaan dan Keamanan terhadap Keputusan Penggunaan Mobile Banking BCA di Jakarta

With the increasingly rapid development of information technology, people need to do things quickly, effectively and efficiently, especially when carrying out transaction activities. Banking companies are improving services with the introduction of mobile banking. Mobile banking is an innovation from development, science, information technology and communications used by banking companies to facilitate customer transactions and meet needs, which can be accessed by installing an application on the phone. BCA Bank is a private bank that offers digital banking services, one of which is a mobile banking product known as BCA mobile, launched in 2011. By providing banking services via smartphone. BCA bank hopes that customers can enjoy the convenience and speed of BCA Mobile. The aim of this research is to determine the influence of convenience, trust and security on decisions to use mobile banking in Jakarta. The method used in this research is non-probability sampling, namely purposive sampling. The data collection technique was through distributing questionnaires to 100 respondents and processed using SPSS version 25. The analysis method used was multiple linear regression. The results of the hypothesis test show that the variables of ease, trust and security have a significant effect on usage decisions.

Bibliometric Analysis on Digital Payment Using Lens.org and Vosviewers: A Comparison of Research Between Malaysia and Poland.

An unprecedented surge in digital payments has had a profound effect on the economic development of developing nations. This transition has enabled greater financial inclusion through the provision of banking services to populations that were previously marginalised. In addition, it has reduced reliance on physical currency, thereby improving security and transparency. This bibliometric analysis examines the research on digital payments in Malaysia and Poland, providing a comparative perspective on research patterns and contributions in these two countries. Furthermore, this study offers a comprehensive examination of the research environment in Malaysia and Poland, elucidating the distinct approaches, methodology, and areas of emphasis in each nation. These findings provide useful insights for those interested in championing digital payment initiatives, as well as contributing to a more robust and resilient digital payment framework. As digital payment ecosystems mature, their significance in altering the economic landscape of emerging countries is likely to become more evident in facilitating cross-border knowledge exchange and collaboration.

Особливості правового статусу банків як юридичних осіб

The article describes the peculiarities of banks’ legal personality and considers approaches to the universal and special legal capacity of banks as legal entities. It also argues the expediency of using the dynamic theory for determining banks’ legal capacity and the application of special legal ability of banks. The analysis provided in the article is based on the approach according to which the legal ability of legal entities that in the future must obtain permission (permit, license, registration or authorization) for the right to conduct certain types of activities arises in two stages. First, a legal entity receives a minimum universal civil legal ability from the moment of its state registration to the extent necessary for its functioning as a legal entity. The second stage is obtaining a banking license by a bank, which is actually obtaining a special legal capacity. The article analyses all banks’ services (banking services, other financial services, as well as non-financial services provided by the banks), the provision of which requires a special legal capacity. It is argued that special legal ability of the bank provides for the ability to have rights and bear responsibilities necessary for the provision of banking services. A banking service on raising funds and refundable investment metals, in contrast to such raising by other financial institutions, should be considered raising to a bank account. Banking services on opening bank accounts provides for a unique feature of banks - their systemic technological nature to ensure monetary settlements between banks and bank clients. It is suggested to introduce in the legislation the provision that not only the opening of bank accounts should be considered a banking service, but also the provision of settlements between parties which have bank accounts. It is argued that the bank is a unique universal financial institution not so much because of the list of services itself, most of which can be provided by other financial institutions, but because it can provide these services in combination with other services (in complex way). It is indicated that the peculiarity of the legal capacity of the bank as a legal entity lies in introducing a two-tier governance system only with a collegial executive body and tighter requirements in regard to the quality of academic and professional background of members of such governing bodies.

Navigating perilous seas: unmasking online banking frauds, perceived usefulness, fear of cybercrime and distrust in online banking

PurposeThe purpose of this study was to examine the relationship between online banking fraud experience and fear of cybercrime and distrust of online banking services, and to understand how perceived usefulness of online banking moderates the relationship.Design/methodology/approachThe number of respondents involved in this study was 271 people from the Central Java region, Indonesia. Statistical analysis was performed using Jeffreys’s Amazing Statistics Program software to examine the relationships and interactions between the variables studied.FindingsExperience of online banking fraud is positively related to fear of cybercrime and distrust of online banking services. Perceived usefulness of online banking moderates the relationship between online banking fraud experience and fear of cybercrime and distrust of digital payments. Perceived usefulness is negatively related to the level of distrust of online banking services.Research limitations/implicationsOverall, the implications of this study underscore the importance of dealing with the risks of cybercrime in online banking services. By focusing on security, user awareness and the role of perceived usefulness, banking service providers can create a safer and more trusting environment for users of online banking services. This also contributes to the development of more innovative services and can increase customer satisfaction and trust.Practical implicationsThe practical application of these findings is important for financial institutions and online banking service providers. Companies must improve cybersecurity with the latest technology and provide education about online security practices. Transparent communication and better customer service will help overcome customer fears. Compliance with security regulations and technological innovation is also important to protect online banking services. With these steps, customer security and trust can be improved, and the adoption of online banking services will increase widely.Social implicationsThe social implications of this research are increasing public awareness about cybersecurity, consumer protection and strengthening trust in online banking services. With joint efforts, a safer and more trusting environment in using online banking services can be realized.Originality/valueThe originality of this research lies in the use of perceived usefulness of online banking as a moderating variable to reduce the negative impact of online banking fraud experience. With a focus on the psychological effects of customers experiencing fraud, this research seeks to rebuild trust and improve the security of online banking services.

The Impact of Digital Financial Innovation on Entrepreneurial Financial Performance through Digital Financial Knowledge: An Analytical Study of the Opinions of a sample of Workers of Iraqi Private Banks in -AL Najaf AL-Ashraf

The study aims to measure and analyze the impact of digital financial innovation on entrepreneurial financial performance through digital financial knowledge. The study community was represented by employees of Iraqi private banks, a sample of this community was selected, the sample size was (91) individuals, the questionnaire was adopted as a data collection tool, the method of modeling small squares (Partial Least Squares) was used in statistical analysis, using the (Smart-PLS) program, and after conducting the data analysis process and obtaining results, several conclusions were reached, including digital financial innovation has a positive moral impact on entrepreneurial financial performance. Based on the conclusions reached, a number of recommendations were formulated, most notably the need for banks to use the internet and mobile phone to provide banking services, as the use of these methods leads to customers receiving banking services in a timely manner and with minimal effort and cost.

The Influence of Expectations Regarding Performance on the Acceptance of Mobile Phone Banking Services by Smallholder Farmers: A Case of Smallholder Grape Farmers in Dodoma Region, Tanzania

This study uses a cross-sectional survey design to examine the influence of expectations regarding performance on the acceptance of mobile phone banking services by smallholder farmers in Dodoma Region, Tanzania. A total of 360 smallholder farmers were selected randomly for the study. The collected data was analysed using multiple linear regression to assess the relationship between expectations regarding performance and acceptance of mobile phone banking services. The study’s findings showed that expectations regarding performance measures (job fit, perceived usefulness, extrinsic motivation, and outcome expectations) have good predictive potential in explaining smallholder farmers' adoption of mobile phone banking services. The findings suggest that smallholder farmers have trust (i.e. perceived usefulness), in using a mobile phone banking system to improve agricultural commercialization. The findings also emphasize that smallholder farmers believe (i.e. job fit) that using mobile phone banking technology is beneficial to them. Furthermore, smallholder farmers believe that people who engage in farming activities are likely to achieve the desired results if rewards and/or incentives are given (i.e. extrinsic motivation). The study draws attention to mobile phone banking service providers to fulfil the expectations of smallholder farmers by providing services that address smallholder farmers’ needs. Finally, policy attention should focus on the expected performance of mobile phone banking services used by smallholder farmers in rural areas.

Perbedaan Kinerja Bank Perekonomian Rakyat (BPR) Berdasar Kondisi Sebelum, Saat Pandemi dan Awal Transisi Pandemi

During the Covid-19 pandemic, many economic sectors experienced significant disruption. This also has an impact on the banking sector, including BPR which are financial institutions that play a key role in supporting economic growth at the local level by providing banking services to the MSME sector. This research aims to examine whether Covid-19 has an impact on the banking financial performance of the People's Economic Bank by comparing the performance of BPRs before, during and after the pandemic. The data used is secondary originating from 2018-2021 publications. There are several financial performance ratios used, including Liquidity (Loan Deposit Ratio), Non-Performing Loans, Profitability (Return On Assets), Capital (Capital Adequency Ratio) and operations (Operating Costs and Operating Income). The data was processed using a Mann-Whitney U test using the SPSS 23 application. This research indicate that the performance of BPR banks in the NTB region is able to maintain stability and consistent financial performance in several indicators, such as NPL, ROA, LDR, BOPO and CAR before, during and early in the transition to the Covid-19 pandemic.

Geocentric Finance Equity to Improve Financial Institution Performance

This study aims to bridge the research gap as a solution to improve the performance of financial institutions by using a qualitative research approach by analysing and synthesising established literature and theories. The researcher determined a theme that links equity with financial institutions by examining equity materials, geography and the performance of financial institutions with a locus in West Nusa Tenggara Province. This research succeeded in finding a new concept that is expected to be a bridge to overcome the research gap. The new concept with the name Geocentric Finance Equity is expected to improve the performance of financial institutions The government and the private sector have developed BPRs in each Regency and City with the aim of providing banking services. The government and the private sector have developed BPRs in each Regency and City with the aim of providing banking services.

Factors Influencing Female User’s Satisfaction in Mobile Banking: A Study in Manipur, India

Objective: This empirical study is aimed at investigating the impact of perceived credibility, perceived self-expressiveness, social norms and perceived compatibility on the mobile banking user’s satisfaction amongst the female population of Manipur, India. Theoretical Framework: Using Technology Acceptance Model (TAM) as the basic framework, this study focuses on several constructs and their impact on user’s satisfaction of mobile banking users, namely, perceived credibility (PC), perceived self-expressiveness (PSE) and social norms (SN). Method: The study employed structural equation modeling to test the proposed model, which was based on statistical data obtained from a survey of 202 respondents from 2 districts of Manipur, India. Consequently the EFA, CFA, discriminant and convergent validity of the items has also been tested. Results and Discussion: The study revealed that perceived self-expressiveness, social norms, and perceived compatibility has a significant positive impact on the user’ satisfaction among female mobile banking users. However, perceived self-expressiveness seems to have a negative impact on the user’s satisfaction, implying as the perceived self-expressiveness increase the satisfaction of using mobile banking service decreases. Implications: These findings provide valuable insights for the mobile banking service providers, highlighting the significance of credibility, social norm and compatibility in improving user satisfaction and also informing strategies for improving mobile banking experiences among female population. Originality/Value: The research enlarges on the theory of TAM expanding its scope to various dimensions like perceived self-expressiveness, social -norms and its originality lies on the focus on females respondents only, from a northeastern state of India i.e. Manipur.

თანამედროვე მიდგომები საბანკო რეგულირებისადმი ციფრული ტექნოლოგიების განვითარების პირობებში

The development of digital technologies has a great impact on traditional channels for providing banking services. The speed of introduction of innovative products and services, technological changes require great flexibility from banking regulators. Also, the active participation of the government in the development of digital technologies is one of the main factors of successful digitalization. In modern conditions, in order to ensure the development of innovation in the banking sector, new mechanisms and instruments for regulating innovative financial technologies, products and services are being created. The article specifies that the effective, safe operation and development of the digital financial space requires coordinated actions from all its participants, as well as the establishment of requirements for the assessment and monitoring of potential risks caused by innovations, timely improvement and refinement of regulatory requirements. This allows to maintain the stability of the financial system and protect the rights of consumers, and to promote the development and introduction of innovative financial products and services.