B2C E-commerce Systems Research Articles

Application of Rapid Application Development Method to Design E-Commerce Systems in National Expedition Company to Increase Marketing Effectiveness

This research aims to find out how to design a B2C, online-based e-commerce reservation system for companies. In this research, the data collection methods applied include observation, interviews, and a literature study. The system development process uses the RAD (Rapid Application Development) model and UML modeling tools. The development stages consist of requirement planning, design workshops, and implementation. Based on the research results, it was found that the existence of this B2C e-commerce system can help the public find out information about hotels in real time, find out the condition of room availability, and make room reservations online anytime and anywhere via the web. This system consists of customer registration, room reservations, payments, expense input, and viewing monthly income and expense reports. This e-commerce system makes it easier for customers to make room reservations and helps managers monitor the occupancy rate in the form of the ratio of the number of customers who make room reservations to the total number of rooms in the company through the visitor list view menu, which displays a list of the number of rooms and the number of visitors who are staying overnight. This system makes it easier for managers to view reports on total monthly income and total expenses by selecting the menu to view report data on total income and total monthly expenses.

Importance of implementing B2C e-commerce systems in SMEs in Mexico

The important role of SMEs as a sector of growing importance in the economic development of Mexico is undeniable, its fundamental problem is the challenge of constant updating of technology that allows it to sustain itself in a competitive environment. Electronic commerce is a medium that has elements of distribution of products that can circulate online around the world, however, only a small part of SMEs have a sales channel on the Internet. The objective of this work is the proposal for the implementation of a B2C (business-consumer) e-commerce system so that SMEs can advertise, promote and distribute products over the Internet to achieve links with new markets that allow them to sustain themselves in an environment highly competitive. The analysis was carried out with a deductive methodology and with a quantitative approach in which the collection and analysis of data is used to validate the proposal in a statistical model and under this foundation to propose the model.

Same day delivery in B2C e-commerce systems in the UAE context

This work aimed to investigate the effect of various factors on cost, customer satisfaction and cycle time with respect to same day delivery (SDD). Using survey and Pareto chart, four factors were identified as the most important: logistics resources ownership, operations management, IT infrastructure, and facility location. Analysis of variance (ANOVA) revealed that all the four factors were significant for cost. For customer satisfaction and cycle time, all factors except logistics resources ownership were found to be significant. Correlation between cost, customer satisfaction and cycle time was studied and regression models were developed. A multi-objective optimisation model was used to find the best levels of the significant factors to optimise SDD. Analytic hierarchy process (AHP) was used to determine the relative weights for the cost, customer satisfaction and cycle time. The findings would help e-retailers in decision-making. Since the survey was conducted in UAE, the result would be limited to UAE.

Same day delivery in B2C e-commerce systems in the UAE context

Same day delivery in B2C e-commerce systems in the UAE context

A Mathematical Model to Support Sharing Economy Concept in B2C Ecommerce Systems

A Mathematical Model to Support Sharing Economy Concept in B2C Ecommerce Systems

Multi-criteria-based prioritisation of B2C e-commerce website

The advent of the internet has led to the establishment of e-commerce and its greater part of the revenue comes from business-to-consumer (B2C). The efficiency of B2C e-commerce systems depends on critical success factors and the customers' priority for available B2C e-commerce websites. Thus, prioritising the alternatives of B2C e-commerce websites is important, which is a problem based on multiple-criteria decision making (MCDM). This paper developed an extended B2C e-commerce success model by including criteria such as refund policy, online reviews, valance, helpfulness and personalisation so as to represent new e-commerce world challenges. Numerical illustration is presented for prioritising the alternatives of B2C e-commerce websites on basis of extended B2C e-commerce success model using integrated analytical hierarchal process with technique of order preference by similarity to ideal solution (AHP-TOPSIS) technique. The analytical hierarchal process (AHP) is used to calculate the weights of the e-commerce success factors criteria and TOPSIS is used to obtain the final preferences.

A Smart B2C e-Commerce System Based on ACP Approach

We introduce a smart business-to-consumer (B2C) e-commerce system based on the artificial systems, computational experiments, and parallel execution (ACP) approach to intelligently understand customers' interests and provide a customized B2C service experience. Taking recommendation as an example, the behavioral experiments' result shows significant improvement of the proposed system.

Study of CSF in China's B2C E-Commerce Based on Expert Evaluation

E-commerce changed the habits of the customers in recent 10 years. Analyzing the changes in customer's demand and the characteristics of e-commerce in China more and more companies commit to the war online. Making scientific quantitative analysis on the factors to each other, the quantitative index system provides a broad prospect for development. What's more, in order to solve the implementation of China's B2C e-commerce, the problem that is badly in need of solving in more fierce market competition currently. Based on the expert evaluation, this paper puts forward the critical factors in China's B2C e-commerce system, using numerical method to construct ISM, so that the CSFs can be got,namely it will be easier for the decision makers to catch the important points during the process.At last the instance of Jingdogn can be the perfect model for the strategies and the CSFs in practice.

Study of Multi-source Fusion B2C Business Process Reengineering of the Petri net Model

In order to fuse a multi-source B2C E-commerce system, this paper implements a new multi-source fusion B2C mode business system application development, which can provide customers with efficient and reliable comparison and cross-platform business system of choose and buy goods. By analyzing the Multi-source fusion B2C E-commerce system demand of business process reengineering and Petri net theory, the B2C electronic commerce system of multi-source fusion structure is proposed, graphical workflow modeling methods is adopted, the multi-source fusion of B2C business process reengineering Petri model is established, with the help of CPNtool simulation system and the establishment of correlation matrix analysis of the model. The experimental simulation analysis and output of experimental reports indicate that the business processes are properly designed, no deadlocks node exist at runtime, accessibility meets which provides the reference model for the development of multi-source fusion of B2C electronic commerce system. DOI: http://dx.doi.org/10.11591/telkomnika.v11i11.3526 Full Text: PDF

Research on B2C Electronic Commerce System Based on X3D/VRML

Firstly, the thesis analyzes the basic concepts and features of X3D virtual reality modeling language (VRML), X3D is 3D graphic criterion that is follow on, extensible. Secondly, the thesis presents the application frame of VRML in B2C Electronic Commerce systems. By using the technology of VRML, such as the 3D modeling technology, interactive technology and database access technology combined with ASP, the E-commerce system can connect business and customer. The B2C E-commerce platform based on X3D/VRML technology has the trait of instant, 3d, interactive and verisimilitude, provide enhanced receptivity and interactivity for E-commerce. With the organic integration of E-commerce system and VRML technology, the competitiveness of E-commerce will be improved. Virtual 3D B2C E-commerce system will be the platform for enterprise informatization.

The agent-based negotiation process for B2C e-commerce

B2C e-commerce is becoming more widespread as more people come to recognize its convenience and its ability to rapidly respond to requests and as more products and services become available. However, many electronic marketplaces, especially in the business-to-consumer, are in essence some kind of search engine where buyers look for the best product in a database of products offered by sellers. Usually, such e-marketplaces do not use agent technology at all although agents could significantly improve the services provided both for the buyers and the sellers. Further, negotiation capabilities are essential for B2C e-commerce systems. In an automated negotiation, intelligent agents engage in broadly similar processes to achieve the same end. In more detail, the agents prepare bids for and evaluate offers on behalf of the parties they represent with the aim of obtaining the maximum benefit for their users. Nevertheless, in the current situation, price is the only criterion by which agents are created. This factor is easy to measure and automate. However, the criteria for advanced transactions need to be elaborated, for example, details of giveback and dividend. In this paper, we present a multiple-attributes negotiation model for B2C e-commerce, which deploys intelligent agents to facilitate autonomous and automatic on-line buying and selling by intelligent agents while quickly responding to consumers. These include a 4-phase model, information collection, search, negotiation, and evaluation. We also apply fuzzy theory and analytical hierarchy process to develop the system interface to facilitate the user inputs. Finally, an example of the notebook purchasing process is illustrated.

Evaluating web interfaces of B2C e-commerce systems for typical agrifood products

E-commerce and geographical typicity of agrifood products are two leverages for the economic development of a lagging rural region where agribusiness is a leading sector of its economy. However, an effective response to this challenge much depends on how typical products are marketed through the internet to an international audience. This paper introduces a methodology for evaluating web interfaces of e-commerce systems of agrifood SMEs operating in an lagging rural region. The methodology has been applied to a regional survey where it is considered a sample of SMEs located in Calabria, a South Italy region. The collected data has been statistically analysed in order to get results on levels of B2C e-commerce adoption. A particular study is addressed to a classification of e-commerce interfaces depending on both SME's stage in the industry and the way how SME's 'typical producer' status is perceived by potential customers.

Evolution of the Use of IT for e-Business at Century Financial Services:

The case is based on one of the largest and oldest financial services companies in India, referred to as Century Financial Services. It explores the evolution of the use of information technology (IT) over time, from the use of basic efficiency enhancing systems to the development of advanced B2B and B2C E-Commerce systems. At each stage of the evolution, it describes the external drivers in terms of environmental changes, industry developments, customer demands and competitive pressures. It also presents the organizational factors influencing the evolution, in terms of leadership attitudes, the role of IS professionals, and aspects of organization culture. The case aims to give a comprehensive explanation of how internal and external factors together combined to change the focus of the company towards IT and influenced the adoption of E-Business. The case data was collected between April and August of 2000. Sources of data included past organizational documents, interviews, industry sources and databases, and secondary business literature.