Abstract Energy levels, Einstein A-values and oscillator strengths are calculated for doubly-ionised germanium (Ge iii). We have undertaken a study of the electron-impact excitation of Ge iii and have also completed a study of the photoionisation of Ge ii. Ge iii target structures were generated using the relativistic GRASP0 package. Several scattering models were investigated to assess the uncertainty quantification of our results. Initially, the lowest lying 64 jj fine-structure levels were included in the close-coupling expansion resulting from 14 non-relativistic configurations. A second larger model was subsequently generated using the GASP package and incorporated the lowest 589 jj fine-structure levels from 17 non-relativistic configurations. Both the DARC and Breit-Pauli parallel suite of R-matrix collision codes were utilised in the scattering calculations to generate the collision strengths for incident electron-energies between 0 and 5 Rydbergs and subsequently the Maxwellian averaged effective collision strengths for temperatures in the range 1000 to 200000 Kelvin. The photoionisation calculations comprised of two studies, a DARC and a Breit-Pauli calculation incorporating the 250 lowest lying levels. Photoionisation cross sections for Ge ii are presented in the range 0-5 Ryds. Due to the lack of data available in the literature, the present radiative data and electron-impact/photoionisation cross sections are compared between the models presented in this paper. To assess their significance for astrophysics, the data are incorporated into the stellar atmosphere package sterne. Test models for the heavy-metal subdwarf LSIV−14○116 are not affected by the new data, but models for cooler stars may be sensitive to them.