The charm of the Kerala Model of Decentralisation is its good governance initiatives and strategy of the People’s Plan Campaign (PPC). In addition, Total Quality Management (TQM) is implemented to improve the service delivery of Local Governments (LGs) and to obtain ISO certificate. This TQM-ISO mission is a process of attitude change and is considered as a step towards excellence in the service delivery of LGs. This article is a status review of the efficiency of TQM in LGs. The literature provides ample evidence that the TQM approach enhances citizens’ satisfaction. However, this study found that the TQM in LGs of Kerala become mechanistic. This is due to the overemphasis on hard aspects and ignoring soft aspects. Thus, the implementation of TQM in LGs is a derailed mission and a case of trivialisation. Based on the findings, this study suggests course correction and pursuing TQM in its letter and spirit.
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