Aspects Of Services Research Articles

PENGARUH KUALITAS PELAYANAN TERHADAP MINAT NASABAH DALAM MENGGUNAKAN MOBILE BANKING DAN INTERNET BANKING (Studi Kasus Pada PT. Bank Central Asia Tbk KCU Pangkalpinang Tahun 2024)

This study seeks to examine the impact of customer interest in utilizing mobile banking and internet banking services from four perspectives: service aspects, customer understanding aspects, target accuracy aspects, and timeliness aspects. The case study is conducted at PT. Bank Central Asia Tbk KCU Pangkalpinang in 2024. The study employs a survey method using a questionnaire as the primary data collection tool. The sample includes 100 customers of BCA Bank KCU Pangkalpinang who utilize mobile banking and internet banking services. Data analysis is performed through multiple linear regression to investigate the relationship between the independent variables (service aspects, customer understanding aspects, target accuracy aspects, and timeliness aspects) and the dependent variable (customer interest in using mobile banking and internet banking). The findings of the study reveal that the service aspect has a partial impact on customer interest in using mobile banking and internet banking. Similarly, the customer understanding aspect, target accuracy aspect, and timeliness aspect each partially influence customer interest in these services. When considered together, the service quality variables—comprising the service aspect, customer understanding aspect, target accuracy aspect, and timeliness aspect—have a positive and significant effect on customer interest in using mobile banking and internet banking.

Empowering or Exhausting? COVID-19 Experiences of Accredited Social Health Activists (ASHA) in Kerala

The study aims to understand the nature and intensity of Accredited Social Health Activists’ (ASHAs) work and its gendered significance in social and healthcare contexts, specifically during the COVID-19 scenario, by critically exploring the family, community and state responses as well as the work’s impact on their personal, relational and environmental levels. Employing a qualitative survey method, in-depth interviews were carried out with 52 ASHAs shortly after the pandemic. The findings reveal that while ASHAs view the altruistic, community service aspect of their work as empowering, the state must recognise the burden of underpaid community care work on women, which is exhausting and contributes to time poverty and a lack of leisure. This study advocates for policy interventions to regularise ASHAs’ services and increase their remuneration from a gender justice perspective.

Leveraging AI to Revolutionize Subscription Business Models

This article explores the transformative impact of Artificial Intelligence (AI) on subscription-based business models across various industries. It examines how AI is revolutionizing key aspects of subscription services, including personalization, customer retention, pricing strategies, customer support, operational efficiency, and fraud detection. The article highlights specific AI applications such as content recommendations, dynamic user interfaces, churn prediction, advanced customer segmentation, dynamic and usage-based pricing, AI-powered chatbots, and sentiment analysis. Additionally, it discusses how AI enhances operational efficiency through automated billing and inventory management, and improves security via anomaly detection and behavioral biometrics. Case studies of Adobe Creative Cloud and Amazon Web Services (AWS) are presented to illustrate real-world applications of AI in subscription services. The article concludes by emphasizing the paradigm shift AI represents in customer engagement, operational optimization, and revenue generation for subscription businesses, forecasting continued innovation and opportunities in this rapidly evolving sector.

Public Services in the Field of Basic Health for Mothers and Children in Talawaan District, North Minahasa Regency, North Sulawesi Province

Maternal mortality rate and infant mortality rate are an indication of the low level of population welfare. Likewise, the high disparity in socio-economic levels - rich and poor, between regions and between urban and rural areas. Therefore, health services for mothers and children are the main priority in health development. The government at all levels of government has established and implemented health programs for mothers and children. However, it has not provided a good impact on the aspect of basic public services. Health services for mothers and children through integrated service posts are more visible at the village level and require serious attention from the government because they are very far from health service centers such as regional hospitals. Therefore, this study was conducted to describe and explain basic public health services for mothers and children in Talawaan District, North Minahasa Regency. This study is considered important from the aspect of public health and related to strengthening social capital in the superior fields of social humanities, arts and culture as well as the development and strengthening of institutional systems, health policies, and community empowerment in the superior fields of health and medicine in the Sam Ratulangi University research strategy plan. Data were collected through interviews with the Head of the Health Service and Health Center, Posyandu officers and pregnant mothers and those with toddlers. Observations were made by looking directly at basic health services in Talawaan District. Secondary data were collected during health service activities and conducting electronic searches on Google Scholar and ResearchGate. The analysis was carried out based on the stages of reduction, interpretation, drawing conclusions and verification/triangulation. The research findings that public services in the field of basic health are accessible, acceptable, fair and safe for mothers and children but are not yet fully efficient and effective in their implementation. The concept found from this study is that the community needs basic health services for mothers and children that are easy to access and accept, fair to all levels of society and medically safe. While the principles of efficiency and effectiveness are more about the interests of the organization in the use of resources and achieving goals.

Taking what you get or Getting what you Need: A Qualitative Study on Experiences with Mental Health and Welfare Services in Long-Term Recovery in First-Episode Psychosis.

How people in long-term recovery (clinical and personal) in first-episode psychosis (schizophrenia and bipolar spectrum disorders) experience the mental health and welfare services they interact with is not frequently studied but has significant implications. We therefore aimed to explore which aspects of these services people with FEP evaluate as important for their long-term recovery. Twenty participants in clinical and/or personal recovery from two Norwegian long-term follow-up studies after FEP (TOP 10-year and TIPS 20-year) were sampled for this interview-based qualitative study. The research-team included service user experience. A deductive analysis based on personal accounts of recovery generated five service aspects. Few specific types of interventions were reported to promote recovery although medications, psychotherapy and employment support were mentioned. Participants valued services based in collaboration and that focused on their resources rather than limitations. The importance of long-term follow-up with a consistent aim was highlighted, as was the inclusion of caregivers and peers. Welfare services contributed to recovery by supporting basic needs and safety, but some experienced social exclusion when not participating in the labor market. This study is unique in exploring the role of services, including welfare, in long-term FEP recovery from service user perspectives. Participants evaluated that services played a more indirect role in long-term recovery by supporting their personal resources, although what they needed from services had frequently not been offered. Their expertise by experience contributes valuable knowledge. Better service coordination and consistent implementation of this knowledge are crucial to support recovery in FEP.

READCON: A Curriculum for Library Readiness, Advocacy, and Community Empowerment During Challenging Conditions

This panel introduces the READCON curriculum: Library Readiness, Advocacy, and Community Empowerment During Challenging Conditions The curriculum equips library workers with soft skills to develop relationships with their communities, partnering more effectively for advocacy. Building on the highly successful Get Ready Stay Ready Community Action Toolkit (GRSR), this curriculum builds foundational skills for library workers to engage in constructive dialogue on potentially divisive aspects of library programming, service, and material challenges. READCON takes Get Ready Stay Ready a step further by providing library workers with the soft skills needed to encourage community members to use the action steps included in the GRSR toolkit. Both resources are highly adaptable, multi-lingual, open-source learning tools developed by experts in academic, public, and school librarianship, education and family law, crisis communications, community advocacy and relations, and youth leadership.

Does robotic service quality determine robotic restaurant diners’ engagement behaviors? Role of customer engagement and attachment to the restaurant

PurposeRobotic restaurants are very novel, and service robots in these restaurants are identified as offering unique advantages in terms of efficiency, tireless service and potentially lower operational costs. However, studying customer engagement with the robots can reveal aspects of robotic service that resonate with diners. Understanding how diners interact with robots can help create a more engaging and enjoyable atmosphere, bringing more business to restaurants. Building on the stimulus-organism-response (SOR) theory and place attachment theory, the purpose of this paper is to study the impact of the robotic service quality (RSQ) on the customer attachment to the robotic restaurant with the mediating role of the different dimensions of the customer engagement, like the Absorptive Attention, Enthusiastic Participation and Social Connection. Subsequently, the impact of the customer attachment to the robotic restaurant on different dimensions of customer engagement behaviors like augmenting, co-developing, influencing and mobilizing behaviors was also studied.Design/methodology/approachThe cross-sectional data from 786 robotic restaurant diners in India who answered the self-administered structured questionnaires is utilized for this descriptive study. The study employed a purposive sampling strategy. The SMART-PLS 4.0 program was used to run structural equation modeling and analyze the data.FindingsThe results indicate that customer engagement dimensions like Absorptive Attention, Enthusiastic Participation and Social Connection differentially mediate the relationship between RSQ and customer attachment with the robotic restaurant. Customer attachment to the restaurant and the robotic services subsequently positively impact customer engagement behaviors.Research limitations/implicationsThe study relied upon cross-sectional data from the Indian population above 18 years to test the proposed model. Further studies could test the model across different populations to generalize the study results.Originality/valueThis study addresses the need to investigate robotic restaurant diners’ engagement behaviors. By testing place attachment theory and the SOR framework, this study is the first to show that RSQ will impact the customer attachment with the robotic restaurant and that different dimensions of customer engagement mediate the relationship. It also validates the previous research findings that customer engagement is not a single global construct, and different sub-dimensions are to be explored. This study is also the first to show customer attachment to the robotic restaurant will impact customer engagement behaviors differently.

How Can Digital Villages Improve Basic Public Services Delivery in Rural Areas? Evidence from 1840 Counties in China

Digital transformation is spreading from urban to rural areas, and the construction of digital villages has become a key growth point for rural sustainable development globally. Digital villages improve the level of basic public services delivery in rural areas via the penetration of digital technology. However, few studies have empirically investigated the theoretical mechanisms underlying the impact of digital villages on various aspects of rural basic public services. To address these gaps, this study investigates the impact mechanisms of digital villages on rural basic public services delivery in terms of accessibility, equity, agility, holistic nature and participation. Using 1840 counties in China as the research sample, this study applies the entropy method to extract a composite index of basic public services and performs correlation, regression, and heterogeneity analyses to examine the effects of digital villages on basic public services delivery. Empirical analysis results show that the construction of digital villages is positively associated with the level of basic public services in rural areas. Meanwhile, heterogeneity analysis results confirms that this relationship is mainly observed in eastern counties but not observed in central and western counties. These findings provide a basis for using digital inclusion to improve basic public services delivery in rural areas and achieve balanced development across regions.

The Impact of Intelligent Transportation Technology on The Operational Efficiency of Public Transportation Enterprises

With the acceleration of urbanization, the public transport system is facing increasingly severe challenges. How to improve the operational efficiency of public transport enterprises has become an urgent problem to be solved. Intelligent transportation technology, with its advanced information technology means, provides a new solution for the operation management of public transportation enterprises. The purpose of this study is to explore the impact of intelligent transportation technology on the operational efficiency of public transportation enterprises. Through the field investigation and data analysis of a number of public transportation enterprises, the application of intelligent transportation technology in bus scheduling, vehicle tracking, passenger information service and other aspects is studied. The results show that the application of intelligent transportation technology significantly improves the operating efficiency of public transportation enterprises, which is reflected in shortening the driving time, reducing the empty driving distance, and improving passenger satisfaction. In addition, the study also found that smart transportation technology can help reduce operating costs and reduce environmental pollution. Future research will further explore the application of smart transportation technology in a wider range, and put forward corresponding policy recommendations, with a view to providing technical support for the sustainable development of public transportation enterprises.

Implementation of Public Service Policy in Agile Government Study at Public Service Mall of Parepare City

The aim of this research is Implementation of Public Service Policy in Agile Government Study at Public Service Mall of Parepare City). The method used in this research is a qualitative research method approach. The focus of research on the Implementation of Public Service Policy in the Agile Government perspective at the Public Service Mall in Parepare City will be focused on two main aspects, namely the implementation process and its impact on service effectiveness. The results of this research show that the Implementation of Public Service Policy from an Agile Government perspective in the Parepare City Public Service Mall towards regulatory changes, community needs, and ever-changing market demands. The Public Service Mall in Parepare City has shown improvements in various aspects of public services, although there are some areas that still need further improvement.

Analysis of Mapping the Private Sector Involvement in Correctional Institution Development and Operation Based on Public-Private Partnership (PPP) Model

This study integrates various views on the Public-Private Partnership (PPP) model in correctional institution based on the experiences of various countries (United States, United Kingdom, Australia, France, Japan, Canada). Referring to the terminology of PPP in a broad sense, the correctional institution PPP models according to this study are: 1) the “private governance” model; 2) the “hybrid management” model; 3) the “service infrastructure” model; and 4) the “contracting out certain limited functions” model. The characteristics of the four correctional institution PPP models are mapped in the task specifications in correctional institution, both in the development and operation stages of correctional institution. In the correctional institution development stage, there are design, construction and financing. In the correctional institution operation stage, there are accommodation services or building maintenance; management and administration; and correction services. Only the “private governance” model regulates the involvement of the private sector in all stages of correctional institution development and operation. Through an analysis of the terminology of “correctional institution” and correction function, this study elaborates on the characteristics of the four correctional institution PPP models by mapping private sector involvement in correctional services (order, amenity and service) which show the specific functional characteristics of correctional institution. The “private governance” model allows private sector involvement in all three aspects of correctional services, while the “service infrastructure” model does not allow the private sector to be involved in all aspects of the correctional services in question. The “hybrid management” model and the “contracting out certain limited functions” model allow private sector involvement in the amenity and service aspects, but not in the order or custody aspects. Keywords: correctional institution, correctional service, order-amenity-service, Public-Private Partnership (PPP)

The Construction and Application of Evaluation Index System of Rural Public Digital Cultural Service Accessibility

ABSTRACTThis research takes the accessibility of rural public digital cultural services as the research object. Based on the accessibility framework and system evaluation theory, an evaluation index system is constructed through investigation and analysis. Firstly, through on‐site investigation and interviews, explore service accessibility factors and establish a feature factor model; Secondly, based on industry norms, an evaluation system was constructed that includes primary, secondary, and tertiary indicators, and was revised and validated through empirical analysis; Finally, the AHP fuzzy comprehensive evaluation method was applied to study the indicator system. The results indicate that the accessibility of public digital cultural services is good, but still needs to be improved, and improvement path suggestions are proposed from the aspects of resource supply, services, organization and management, etc. The research enriches the evaluation system of public cultural services and provide reference for the government to improve public digital cultural services.

Rural-urban and regional variations in aspects of caregiving, support services and caregiver health in the USA: evidence from a national survey

ObjectivesDue to substantial regional variability in available caregiving services and supports, culture and health status among informal caregivers in the USA, the study objective was to explore how rural-urban differences...

Banking Preferences and Perceptions Among College Students: A Study on Influential Factors and Service Satisfaction

This study investigates customer perceptions of their choice of bank among college students, focusing on factors influencing their banking decisions. Through a survey of 150 respondents, the study reveals that most students prefer commercial banks, valuing service quality and security. The majority have not utilized bank loans or relief measures during the COVID-19 pandemic. Dissatisfaction with service or limited options are common reasons for considering a bank switch. While respondents generally rate their banks positively, there are varied opinions on employee behavior, individual attention, and operating hours. The findings indicate that while overall perceptions are favorable, there is room for improvement in specific service aspects. This research provides insights into student banking preferences and highlights areas for banks to enhance their service offerings.

E-taxing maturity in developing economies: evidence from corporate tax payers in Ghana

Purpose The adoption of e-taxing plays an important role in modernizing tax administration. Ghana, like many other developing countries, has adopted e-taxing to modernize its revenue collection processes and improve its tax-to-GDP ratio. This study aims to examine the current state of e-taxing maturity in Ghana, focusing on the advancements made and what can be done to achieve a mature e-taxing system. Design/methodology/approach Through qualitative design, interviews were conducted with Ghana Revenue Authority, National Information Technology Agency and Businesses to provide an in-depth understanding of the strengths, weaknesses and opportunities for improving e-taxing maturity. Findings The study reveals mixed e-taxing maturity. While the digital service aspect of e-taxing has seen progress, digital infrastructure, digital analytics, digital integration and digital culture hinder the full actualization of mature e-taxing. Research limitations/implications The findings suggest the need for a comprehensive plan that addresses regulatory, cultural, technical and organizational aspects to drive digital transformation in e-taxing tax implementation. Social implications The lack of resilient infrastructure, especially in rural areas, can worsen societal inequalities. Owing to the lack of telecommunication infrastructure and poor internet connectivity in rural areas, businesses in these areas may lack the needed information for business growth and expansion. This can result in unfair treatment of rural businesses widening the inequality gap between businesses in urban areas and rural areas. Therefore, the study is important from the standpoint that implementing the recommendations will help to bridge the gap between businesses in urban areas and rural areas. Originality/value To the best of the author’s knowledge, this study is among the first to conduct an empirical study on e-taxing maturity in Ghana.

PERAN BINA TAQWA DALAM MEMBANGUN KARAKTER ISLAMI DI MASYARAKAT: SEBUAH PENDEKATAN PENGABDIAN

Community Service (KKN) is one of the pillars of the Tri Dharma of Higher Education in the aspect of community service. This study examines the role of Bina Taqwa in building Islamic character in society through a community service approach from UINFAS Bengkulu KKN Batch III students in providing religious guidance programs for the people of Sido Luhur Village, Seluma Regency. The problems faced by the community service partners include the lack of community understanding of women's fiqh and tajwid in reading the Qur'an. This community service activity was carried out at the Miftahul Jannah ta’lim assembly in hamlet 1-2 related to strengthening and mentoring fiqh of worship. This study uses a qualitative research method using a literature study type of research. The results of the research from this program are effective in increasing community understanding, especially housewives, of women's fiqh and tajwid of the Qur'an. The participatory approach used in this program succeeded in creating a conducive learning atmosphere and motivating participants to study religious teachings more deeply.

Expanding LGBTQ+ Inclusivity: An Ecological Model of School Library Practice in Addition to Collection Development

This research explores the critical need for a holistic approach to LGBTQ+ inclusivity in school library services, moving beyond the traditional focus on collection development to address underexplored areas such as cataloguing practices, purchasing procedures, programming, policies, and community outreach. The school libraries often become a place of social stigma for LGBTQ+ students, and availability of fewer resources and institutional biases typically discourage them from accessing information and support from such libraries. For this purpose, this study will carry out research using a qualitative research design with the help of content analysis and case studies to identify the best practices and policies of selected school libraries in regard to addressing such matters. It sets much importance on cataloguing in such a way so that these LGBTQ+ resources, materials, etc. should be visible and accessible besides discussing budget limitations and community force behind acquiring the LGBTQ+ resources as a part of the library collection. This also emphasizes the requirement of an LGBTQ+ inclusive program with efficient community outreach that builds safe spaces for the student population LGBTQ+. The study further stresses the need for library policies and how librarians can become great advocates of LGBTQ+ rights and representation. A careful consideration of any aspect of library services described in this paper will help guide principles for making school libraries more inclusive and equitable. The implications are considered crucial for future research and practice, toward further development of library services to support the needs of LGBTQ+ students completely, which will enhance their well-being and academic success.

Legal regulations of service order in the USSR militia in the 20s of the 20th century

The scientific paper is devoted to the problems of legal regulations of service in the USSR militia in the 20s of the 20th century. Legislative and by-laws adopted by the authorities of the Ukrainian SSR during the period under study were used. Some archival documents containing orders of the militia authorities regulating the service were introduced into scientific circulation. During the study period the distinct aspects of service in the Ukrainian SSR militia were identified. It was determined that in the 1920s, educational, political, and health criteria were established for Ukrainian SSR militia service candidates. The procedure for promotion and conditions of service career were established by the Rules of Service in the militia, which were approved by the NKVD of the USSR. The working hours and dismissal conditions of militia officers were regulated by departmental by-laws of the NKVD of the USSR and the collective agreement based on labor legislation. Attention was paid to the 1926 Regulation on the Militia, which stated the application of labor law standards to militia officers with specific exceptions outlined in the legislative act. It was determined that legal protection for militia officers during their duties was governed by the Criminal Codes of 1922 and 1927, along with the norms of the Administrative Code of 1927. The researcher believes that the 1926 Militia Regulation's provisions, which extended labor law norms to militia officers, are beneficial for updating the current legislation governing police service. It is suggested to consider the possibility of legal regulations of police service based on labor law norms with certain exceptions provided for in the legislation.

An Evaluation of the Important Aspects of Community Nursing Day Care Services for Older People, a Qualitative Review

Abstract Background Day Care Services can support healthy ageing and help prevent social isolation and loneliness amongst older people. However, there is little evidence about the aspects of Day Care Services that are most important and how it effects their overall health and wellbeing. This survey was developed to evaluate the benefits of Day Care Services from the perspectives of the service user. The aim was to: Methods The qualitative evaluation asked two questions. 7 Day Care Services participated, the survey was given to over 300 people and there was over 50% response rate. The data was analysed using qualitative content analysis to identify themes and opportunities for improvement. Results The participants described every aspect of Day Care Services as very important for them. It supports routine, social activity (“gets me out of the house”) and interaction (“meeting people”), provides meals and appropriate nursing interventions. Staff acted as “familiar faces” that can be approached easily and support their service user’s health and well-being. Overall, the majority of attendees would recommend Day Care Services to other people. Conclusion The findings suggest that all aspects of Day Care Services are important for older people to feel part of a community and have healthcare workers to support them on a regular basis. Day Care Services positively affect service users overall health and wellbeing, in particular the social aspect. This would suggest that Day Care Services play an important role in older people's experience of loneliness or social isolation.

Collective Rural Resettlement: the Vulnerabilities of Families Affected by a Hydroelectric Dam in Southern Brazil

Objective: To evaluate the ways in which affected families cope with health vulnerabilities and environmental changes after compulsory displacement, considering the Rural Collective Resettlement (RCC) service modality. Theoretical Framework: The vulnerability in health and environment proposed by José Ricardo Ayres is observed in the affected population as the chance of people being exposed to illness, taking into account the environment, individual, social and health service aspects. Method: 11 questionnaires were administered to those affected by the hydroelectric plant, who were served by the RCC modality. Results and Discussion: Subjective aspects involving the compulsory displacement of the affected population, such as the networks of social, cultural and neighborhood relations, are supplanted by the prospect of economic gains for the municipalities, based on the supposed regional development caused by the movement brought about by the start of construction and, later, by the payment of royalties to the affected municipalities. However, the losses due to profound changes, especially for the population affected, the compulsory displacement and, with it, the reduction in the local population and, consequently, the economy, are not properly accounted for. Research Implications: The RCCs are the least incentivized and most time-consuming form of care Originality/Value: The sense of belonging and identification as a community, the promotion of collective work and the organization of the health and education care network have contributed to making the health and environmental vulnerability caused by the hydroelectric dam less significant.