Aspects Of Knowledge Management Research Articles

The Interplay of Knowledge Management, E-Governance, and Business Performance Efficiency: Insights from Saudi Public Sector Institutions

This study goes more deeply into the critical aspects of understanding knowledge management, e-governance, and performance efficiency in the Saudi public sector. Simultaneously, the main target is first to grasp how these aspects influence this kind of effectiveness, especially in light of this significant Vision 2030 of the State. By utilizing a technique, the research exploited determined it utilitarian of SMART PLS software to model Structural Equation Modeling (SEM) structure. The study involved 170 people, from the highest-level executives to entry-level employees and cross-section management, administration, and IT specialists. The given article will pursue the complexity of the characters’ interactions while revealing some of the book’s central lessons. T for this study tool, an elaborate questionnaire went through an extensive pretest phase where the content validity and reliability were verified through interviews with expert methods. In 2023, over a quarter of a year data collection period, the self-administered questionnaire was distributed to the representatives of different public institutions, which was done during the year 2023. We obtained some necessary information through the data found and processed using the SMART PLS and SEM. Outcomes highlighted the complex and multidimensional interrelationship of knowledge management, e-governance, and business performance efficiency, from which we make the knowledge of various factors facilitating the performance of the public sector offices in Saudi Arabia. Indeed, it is worth mentioning that the research endorses essential elements in line with Vision 2030, adding tangible directions to the policymakers, government leaders, and practitioners aiming to increase the productivity and effectiveness of public sector projects in the Kingdom.

Knowledge management practices and organizational commitment among employees of line-agencies in Sulu

The study investigated the organizational commitment and knowledge management practices of line-agency employees in Sulu, Philippines during the Fiscal Year 2023. Quota sampling (n=200) was carried out to sample the participants. Descriptive-comparative analysis was conducted to analyze the organizational commitment and knowledge management competence of the employees. Findings of the study revealed that employees are highly competent in various aspects of knowledge management, including knowledge acquisition, sharing, creation, codification, and retention. For organizational commitment, the employees demonstrated a high level of commitment to their organization, work, profession, and group work. Further analysis indicated that some demographic profiles (i.e., age, appointment status, length of service, and educational attainment) mediated the knowledge management competence of the employees. Similarly, some profiles (i.e., appointment status, length of service, and educational attainment) mediated their organizational commitment. Linear correlation revealed that the commitment and knowledge management competence were highly but not significantly correlated. Organizations should continue to invest in training and development programs to sustain and further improve these competencies. This study observed the importance of continuous investment in employee development, personalized management practices, and integrated organizational strategies to optimize both knowledge management and employee commitment.

Effect of knowledge management on organizational performance of Central Statistics Agency (BPS) of Cilacap Regency

The research objective is to analyze the effect of knowledge management on organizational performance. The research method uses descriptive quantitative methods, using questionnaires as the primary data collection tool. Many data analysis techniques use linear regression analysis. The results of this study indicate a significant positive relationship between knowledge management and organizational performance at BPS Cilacap Regency. It is proof that the implementation of knowledge management practices in the organization contributes significantly to the improvement of performance. The results of the analysis also show that aspects of knowledge management as structured knowledge, knowledge sharing, and the use of information technology have a positive impact on organizational performance.

Strategic Patterns in the Concept of Sustainable Development of Manufacturing Processes in the Field of Knowledge Management in Companies Operating in the Metal Industry in Poland

Sustainable development is an opportunity for modern enterprises to build unique market advantages, but it is always a kind of compromise between financial benefits and activities focused on environmental protection. It also requires companies to be able to acquire and process information, the sources of which are both internal and external, and to process it into effective knowledge. Quality management processes are an important element supporting knowledge management as a consequence of similar priorities. There are direct and indirect relationships between quality management, knowledge management and sustainable development. Related issues are an important element of modern research, but there are still some knowledge gaps that need to be filled. The authors, based on the literature analysis, concluded that there are no studies defining the relationship between quality management and knowledge management in the context of sustainable development relating to the Polish metal industry. Therefore, the objective of this study is to identify patterns of company activities in the area of knowledge management relating to the improvement of manufacturing processes in companies operating in the metal industry in Poland. At the same time, it was indicated which aspects of knowledge management are at the centre of management’s concerns. The study was carried out using a survey questionnaire, with 1930 questionnaires collected from employees in 50 companies selected for the study. The study carried out discovered that in the various areas of the Japanese knowledge management model, companies distribute the emphasis differently, which manifests itself in the procedures and ways of operating. At the same time, there are significant differences between large and medium-sized enterprises, indicating that the scale of operation influences the perception of the importance of individual elements of the knowledge management system in the context of sustainable development.

REUSE OF INFORMATION BASED ON THE INTERPRETATION OF KNOWLEDGE

Recently, much attention has been paid to the creation of knowledge bases that contain millions of facts about various objects of the real world. One of the key aspects of knowledge management is the reuse of previously acquired knowledge. The subject of research is the processes of knowledge reuse and the creation of software systems based on knowledge bases. Knowledge interpretation is one approach to knowledge reuse, which consists in deriving new knowledge based on existing facts in the knowledge base. The purpose of the study is to increase the efficiency of knowledge reuse in software systems based on knowledge bases due to automatic rule extraction. To achieve the goal, the following tasks were solved: approaches to structuring the facts available in the database were considered, a qualitative analysis of the possibility of applying automatic methods of rule construction and derivation was carried out. The task of predicting the connection between a pair of entities, which determines the presence of a relationship for facts, is considered. A generalized approach to the presentation of facts is proposed, which allows the use of efficient rule-finding algorithms. The following methods are used to solve the given problem: the algebra of finite predicates and predicate operations for knowledge representation, methods for predicting the connection between a pair of entities based on representative learning for automatically obtaining rules. The following results were obtained: an approach to rule formation was considered, which allows structuring existing facts as a set of binary predicates and applying automatic methods of rule construction and derivation. It is concluded that the limitation of knowledge reuse is the structure of the knowledge base and the software used to support it. The article formulates the principles of building specific concentrator predicates for the representation of attributes, which allows generalizing the predicate representation of facts and applying automatic methods of rule extraction, which increases the efficiency of knowledge reuse. Conclusions: the application of the method and mechanism of identification based on predicate operations and specific predicates, which automatically extracts attributes from the knowledge base, together with the quality assessment of the derived rules, made it possible to propose a generalized approach for presenting facts and use effective rule search algorithms, which allows to increase the efficiency of reuse knowledge in software systems.

Leadership, Knowledge Management and Employee Commitment: Mediating Role of Crisis Management

Purpose: Using crisis management as a mediator between leadership skills, knowledge management, and employee commitment, the study examines the role of crisis management in UAE public sector organizations. In order to motivate employees and keep them committed, supportive leadership skills and knowledge are required. However, crisis management if managed through proper knowledge and skilled leadership develops employee commitment which is highly needed in the times of crisis.
 
 Theoretical framework: Managing knowledge and leadership skills during crisis situations can only be achieved if employees are able to effectively manage them.
 
 Design/methodology/approach: Using SMART PLS3, a structural equation modeling approach has been used to analyze the collected data in order to meet the objectives of the study.
 
 Findings: Likewise, crisis management significantly moderates the relationship between leadership, knowledge management, and employee commitment. Leadership, knowledge management, and employee commitment are strongly related.
 
 Research, Practical & Social implications: Despite genuine efforts, this study constraint persists. First, the study's sole focus is on employee commitment during times of crisis, and knowledge management is a crucial component of this. Also examined were aspects of knowledge management that affect employee commitment in detail.
 
 Originality/value: In this study, crisis management as a mediator was added to the theory and the matrix based on the knowledge-based view of crisis response leadership.

THE EFFECT OF E-SERVICE QUALITY ON THE COMPETITIVE ADVANTAGES OF TOURISM AND HOTEL BUSINESSES IN THAILAND

In recent yeats, technological advancement has become a crucial factor for businesses’ survival. Traditional business models and processes have been modified and integrated with technology to enable competitive business operations. Consequently, the internet has taken on an important role in business as it allows access to a large number of users at the same time, resulting in an ability to compete without limits. This research aimed to study the effect of electronic service (e-service) quality on the competitive advantages of tourism and hotel businesses in Thailand. Data were collected from 113 marketing managers of tourism and hotel businesses in Thailand using a questionnaire as the research instrument. Statistical methods used to analyze the data were Correlation Analysis and Multiple Regression Analysis. The results showed that the reliability and efficiency of e-services correlate with and have an impact on competitive advantages – in the aspects of customer relationships, business networks, organizational learning, productivity, technology sourcing, knowledge management, and entrepreneurship orientation – at a statistically significant level of 0.05. That means business should place importance on the reliability of online service websites. This is to help service users have more confidence in the accuracy of information and security of private information. There should also be a reliable security system in place and a focus on providing support to customers through the website.

The threat of robots to career sustainability, and the pivotal role of knowledge management and human capital

With the remarkable progress made in the field of artificial intelligence, there is growing concern about the possibility of robots posing a threat or danger to humans and the robot is crowding more and more people out of their jobs. The epidemic period also witnessed an unparalleled increase in the demand for technology products. This empirical study investigates several aspects of Knowledge Management (KM), Human Capital (HC) and Career Sustainability (CS): first, the relationship between KM dimensions, namely Technical, Cultural, Human and Structural Knowledge Management (TKM, CKM, HKM, SKM) on HC and CS in Malaysian public universities; and, secondly, the moderating role of HC on the relationship between these KM dimensions and CS. A research model was developed to test these hypothesized relationships. The model was tested on data from 251 lecturers, employing structural equation modelling PLS-SEM. The results show that TKM, CKM and HKM, but not SKM, have a significant impact on CS. HC moderates the relationship between TKM, SKM and HKM and CS but not CKM. The results provide useful insights for researchers and academics, outlining the practical and theoretical implications and future research.

Performance Analysis and Research of Knowledge Sharing System for Power Grid Networks

Knowledge sharing is a critical aspect of machine learning and knowledge management, which also plays an important role in regulating the power grid networks. Hence, it is important to investigate the performance of knowledge sharing in the power grid networks. Motivated by this, we firstly investigate a typical power grid network with a knowledge sharing node, where the transmit power of users is constrained by the knowledge sharing node. We then measure the system performance by evaluating the system outage probability (OP), where the analytical expression of OP is derived in detail. Finally, we present some simulation and numerical results on the OP for the considered power grid networks with knowledge sharing, in order to verify the proposed studies on the OP. In particular, these results show that the knowledge sharing can help enhance the system OP performance efficiently.

A combined approach for improving humanoid robots autonomous cognitive capabilities

Recent technologies advancements promise to change our lives dramatically in the near future. A new different living society is progressively emerging, witnessed from the conception of novel digital ecosystems, where humans are expected to share their own spaces and habits with machines. Humanoid robots are more and more being developed and provided with enriched functionalities; however, they are still lacking in many ways. One important goal in this sense is to enrich their cognitive capabilities, to make them more “intelligent” in order to better support humans in both daily and special activities. The goal of this research is to set a step in bridging the gap between symbolic AI and connectionist approaches in the context of knowledge acquisition and conceptualization. Hence, we present a combined approach based on semantics and machine learning techniques for improving robots cognitive capabilities. This is part of a wider framework that covers several aspects of knowledge management, from representation and conceptualization, to acquisition, sharing and interaction with humans. Our focus in this work is in particular on the development and implementation of techniques for knowledge acquisition. Such techniques are discussed and validated through experiments, carried out on a real robotic platform, showing the effectiveness of our approach. The results obtained confirmed that the combination of the approaches gives superior performance with respect to when they are considered individually.

Investigating the Knowledge Management Model in the Primary Healthcare System of Tabriz in the Field of Suicide Prevention

Background. Knowledge management seeks to convert individual and organizational information and assets into scientific knowledge and teamwork skills. Success in knowledge management requires creating a new work environment where knowledge and experience can be easily shared. The current study aimed to investigate the pattern of knowledge management in the primary healthcare system of Tabriz, Iran in the field of suicide prevention. Methods. This study was a descriptive and cross-sectional research conducted in 2022. The study’s statistical population included all healthcare providers involved in suicide prevention in the primary healthcare system of Tabriz city, Iran. To collect the data, a demographic questionnaire based on age, occupation, gender, education, work experience, and workplace was prepared and used along with the main scale of Lawson Knowledge Management Questionnaire. Measures of variability and mean were used to describe data. Independent T-test, chi-square and ANOVA were used to compare the groups. Data were analyzed using SPSS v.21. Results. From the perspective of suicide care providers, the utilization of knowledge management in the primary healthcare system of Tabriz was about 46.5%. A statistically significant differences was found between men and women in this regard. A significant relationship was also observed among all aspects of knowledge management. Conclusion. The application of knowledge and inclusion of knowledge management in suicide prevention program was below the average. There were differences between healthcare providers and education levels. To apply knowledge management in the primary healthcare system in the field of suicide prevention, it was recommended that knowledge management should be integrated with the mission, vision, strategic plans, and work processes of this system as an important principle.

Trends in knowledge management research in small businesses

PurposeThis paper aims to map the knowledge management research in small businesses and suggest future actions to strengthen managerial practices. Knowledge management practices foster the growth of small businesses. They allow innovation to grow within the institutions, enhance customer satisfaction and reduce employee absenteeism and attrition.Design/methodology/approachThe study adopts a bibliometric protocol to retrieve the 686 articles published in the Web of Science (WoS) database. The WoS database is selected to ensure only quality and peer-reviewed publications are analysed in the study. It then identifies the top contributions, and existing thematic areas, and suggests future research and policy actions for boosting economic growth through small business. The study uses VOSviewer, Science of Science (Sci2) and Gephi to conduct the bibliometric and network analysis.FindingsThe results from keyword co-occurrence and co-citation analysis helps in identifying thematic areas. The findings highlight that there exist five major themes in knowledge management research for small businesses. The dynamic co-citation analysis helps in tracing the evolution of these clusters and suggests future themes, research directions and methodological advances in the theme. PageRank analysis helps in identifying the top articles published on high-impact journals in the theme.Research limitations/implicationsThe study helps researchers by summarising existing literature and identifying key thematic areas. It also assists policymakers by recommending actions to improve knowledge management practises in small businesses to gain a competitive advantage. The paper suffers from the limitations of bibliometric analysis. The sample is collected from a single data source and a single type (journal articles) and the statistical accuracy of the analysis depends on the quality of the sample.Originality/valueThe study’s originality lies in using fit-for-purpose software in clustering the research and suggesting actions. To the best of the authors’ knowledge, this study is one of its kind in applying bibliometrics in studying and covering several aspects of knowledge management in small businesses with a combination of software.

What Rasch Model Tells About Intergenerational Ambidextrous Behavior Among Knowledge Workers

Knowledge workers are viewed as a critical resource for knowledge-based businesses in the knowledge era. Knowledge workers are those that are continually seeking innovative answers to problems. As part of human resource management, knowledge management makes it easier to produce, manage, and distribute the appropriate information to the right people in the right place at the right time. Knowledge sharing is the most crucial aspect of knowledge management. As older generations retire and subsequent generations take on leadership roles, the transfer of tacit knowledge is essential to the organization's sustainability. This study looks at the disparities in intergenerational knowledge workers' ambidextrous behaviors in the educational area. According to the Rasch Model, the hypothesis is statistically insignificant. It indicates no substantial variation in ambidextrous behavior among knowledge workers, in the educational area, based on age differences or intergenerational aspects. It implies that both generations of employees are naturally ambidextrous with little distinction.

The Influence of Knowledge Management and Islamic Leadership on Organizational Decision Making for Middle School Muslim Youth Development

Islamic youth development and da'wah organizations frequently face constraints in the decision-making process, both those carried out in the secondary level education sector. This is caused by the low effectiveness of the knowledge sharing process carried out between members, the lack of direction and support from the leadership or strategy, and the low quality of information management are the main factors for failure in the knowledge management process in a work program as well as the overall activities of Islamic youth da'wah organizations. The lack of facilities in managing the historical activity track record has hampered the decision-making process in organizational knowledge. Misunderstandings and lack of knowledge also lead to the loss of ghirah (da'wah motivation) and ukhuwah (familial relationships) in Islamic youth da'wah organizations in the education sector. This study aims to prove how knowledge management activities carried out in a structured manner by da'wah organizations, which aim to guide Islamic youth in high school (SMA/K) and junior high school (SMP) can transform information into valuable assets in managing Islamic da'wah operations and decision making that need to be carried out by the organization in the long term based on the determining factors, including managing aspects of knowledge management and Islamic-based leadership character. The methods and data processing carried out in this study used a quantitative-confirmatory approach and used multiple linear regression analysis, through the distribution of questionnaires to members of the XYZ high school Muslim youth development organization in Bandung Regency. The results and conclusions of this study prove that there is a significant positive influence from the application of knowledge management carried out in a structured manner up to 47.1% and Islamic-based leadership abilities up to 41.9%, on the decision-making process of Muslim youth development organizations in secondary schools, as well as Islamic-based education in general.

Fair Data: History and Present Context

In this paper, we discuss FAIR Data, why it exists, and who it applies to. We further review the principles of FAIR data and how they are managed in research centers. We also discuss the types of problems that researchers encounter, and what an information professional can do to assist them. At present, the vast majority of centers subscribe to the FAIR principles. However, both center and researcher face the arduous task of understanding, managing, and implementing the model. They must know data formats and standards. For a correct description and to facilitate data retrieval and interoperability, they must know about different types of metadata schemas. They must know about digital preservation and specific aspects of knowledge and information management. In addition, there are also ethical issues, intellectual property, and cultural differences. All these controversies translate into extra workload for researchers, who only get a return in the form of citations. It is critical to note that these information professionals can play a key role in the proper management of research data, and can help achieve the objectives described in the principles: making data findable, accessible, interoperable, and reusable.

Canadian Production Improvement: A Project Management Improvement Program with Implementing the Knowledge Management Principles

The production sector has been radically affected by developments in the knowledge of the project management. Therefore, it is important to improve the services production processes in any project. This research aimed to enhance production of cement manufacture by implementing knowledge management principles along with a project management improvement program as mediator. The study was carried out at different cement manufactures in Canada. To enable the study to measure production improvement at cement businesses, the researchers used four knowledge management aspects, first is technology infrastructure, second is human resource, third is knowledge sharing, and fourth is organizational culture along with project management improvement program as a mediator. The researchers employed quantitative research method via using a survey to measure the current study. The questionnaire was distributed randomly among 150 administrative employees of different cement manufacture in Canada. However, the researchers were able to gather 139 completed questionnaires. The study applied hierarchal multiple regression analysis and Sobel test to measure developed research hypotheses. The findings revealed that all knowledge management principles (technology infrastructure, human resource, knowledge sharing, and organizational culture) had direct positive and significant relationship with enhanced production at cement manufactures at Canada. Moreover, the findings showed that all knowledge management principles with mediator factor (project management improvement program) had indirect positive and significant relationship with enhanced production at cement manufactures at Canada.

Validating knowledge creation factors for community resilience to disaster using structural equation modelling

Knowledge has an important role in reducing disaster risk. However, at the level of policy and practice, this issue is rarely dealt with in a systematic and in-depth manner. Therefore, using an approach based on the Dynamic Theory of Organisational Knowledge Creation of Nonaka (1994), this research intends to develop and analyse the structure of a new Knowledge Creation model to increase community resilience. This study used a cross-sectional design survey of 537 respondents who live in coastal cities in Indonesia. Data analysis was conducted using the Structural Equation Modelling (SEM) method. The results of the model feasibility test show that the hypothesised pathway among the variables under study has a strong statistical significance. The variables are: i) knowledge assets; ii) ba; iii) Socialisation, Externalisation, Combination, and Internalisation (SECI); iv) enablers; v) disaster preparedness; and vi) community resilience. Therefore, this study concludes that the proposed Knowledge Creation for Community Resilience (KCCR) model provides a fairly good fit for empirical data. It is hoped that the KCCR model that has been developed in this study will be of use to education authorities and disaster management agencies, at both local and national levels, and particularly in influencing the planning and implementation of community preparedness in facing disasters. This research is expected to enrich studies in the field of knowledge management, especially in the public knowledge domain, in dealing with disasters and providing recommendations, for policymakers and practitioners to incorporate aspects of knowledge management into efforts to increase community resilience.

Innovation Management and Usage of Knowledge Transfer in Tourism Enterprises

This paper presents an overview of issues related to the role of the chosen aspects of knowledge management in tourism enterprises. The development of tourism and achieving positive effects from it is primarily supported by the possession of tourism assets and attractions. However, to fully absorb them, it is necessary to create innovations in tourism enterprises and regions. Undertaking this subject is justified by the need to transfer the current knowledge in the field of innovation to the tourism sector. The paper aims to demonstrate the determinants of tourism enterprises’ innovation, with particular emphasis on the importance of knowledge and its transfer. The primary, quantitative research presented in the paper was conducted in Poland among tourism enterprises. 1200 tourism enterprises were tested, extracted from the population of over 12000 units placed in official databases. The main scientific goals of the study were: to recognise and empirically verify the conditions of innovation management in Polish tourism enterprises, to identify external and internal determinants affecting the formation of innovation in these enterprises and to assess the effects of introduced innovations. The study established a research hypothesis: Internal factors such as the involvement and creativity of employees in the creation and transfer of knowledge have a significant impact on the innovation of tourism enterprises. The presented results indicate that the main drivers of innovation are exogenous factors and come especially from customers’ expectations, willingness to use external sources of financing and benchmarking focused primarily on foreign enterprises. The impact of human resources and knowledge management processes on these processes is varied, and in the case of these determinants of innovation, the relatively largest impact was noted in the case of: knowledge transfer within the enterprise, efficient human resources management, creativity of employees and the creation of new knowledge resources in the company. The paper points to the need to change the approach of managers of tourism enterprises, to include roles attributed to employees in finding innovative solutions and transfer of the new knowledge. For this purpose, companies should develop these resources in terms of their quantity and quality.

Knowledge Sharing in International Business

In an era where global trade has developed along with the massive number and expansion of knowledge, the necessity of exchanging knowledge and international business has continuously increased. This is in light of international business organizations’ intellectual capital, which propels them into global competition and provides them with a competitive advantage if utilized properly. The purpose of this research is to examine and assess two topics, namely, knowledge sharing and international business, as well as their location in research studies, importance, definitions and histories of those terms, and research interests for each one of these two dimensions. The review focused on the topic of knowledge sharing in international business organizations, with analysis and discussion of the most important research, studies, and trends along three axes: knowledge sharing, international business organizations, and earlier studies. The study concluded that knowledge sharing is an essential aspect of knowledge management since it connects the previous processes of acquiring knowledge capital to the subsequent processes of application and practice, which is especially important for international business organizations that need to benefit from knowledge in a variety of ways. In addition to the scarcity of studies that coupled knowledge sharing and international business, there is a great scope for developing models and applications in this field of study. We were unable to find studies that combined the two themes through research, but they were implicitly addressed within the research to highlight the importance of knowledge sharing in international business, and this is what motivates more research in this field due to the shortcoming of studies on the subject. It seemed to be that the essential element to organizational innovation is knowledge development and sharing.

Modeling knowledge management for job satisfaction improvement

AbstractThis paper analyzes the influence and predictive effects of knowledge management on job satisfaction. The aim of this paper is to develop a model based on the effects of knowledge management on job satisfaction. The data were obtained by interviewing 520 managers of all levels from manufacturing enterprises in Serbia. The results showed that knowledge management has a complex influence on job satisfaction. It negatively affects the dimensions of Salary, Promotion, and Supervision and positively influences the Additional Benefits dimension, while having combined effects on the other dimensions. In a working environment where knowledge management levels are high, employees may perceive their salaries, rewards, and promotion opportunities as inadequate. This is because they feel they deserve more due to their knowledge, ability, engagement, and the enterprise's success. Serbian enterprises are often unable to pay their employees higher salaries. The theoretical importance of the results is precisely in the fact that the individual relations of the observed dimensions are determined and that the desired model is developed. The practical significance of the work is that leaders and managers, based on these relations, can see the possibilities and ways to improve certain aspects of knowledge management and job satisfaction.