Artificial Intelligence (AI) has demonstrated superhuman capabilities in solving a significant number of tasks, leading to widespread industrial adoption. For in-field network-management application, AI-based solutions, however, have often risen skepticism among practitioners as their internal reasoning is not exposed and their decisions cannot be easily explained, preventing humans from trusting and even understanding them. To address this shortcoming, a new area in AI, called Explainable AI (XAI), is attracting the attention of both academic and industrial researchers. XAI is concerned with explaining and interpreting the internal reasoning and the outcome of AI-based models to achieve more trustable and practical deployment. In this work, we investigate the application of XAI for network management, focusing on the problem of automated failure-cause identification in microwave networks. We first introduce the concept of XAI, highlighting its advantages in the context of network management, and we discuss in detail the concept behind Shapley Additive Explanations (SHAP), the XAI framework considered in our analysis. Then, we propose a framework for a XAI-assisted ML-based automated failure-cause identification in microwave networks, spanning model’s development and deployment phases. For the development phase, we show how to exploit SHAP for feature selection and how to leverage SHAP to inspect misclassified instances during model’s development process, and how to describe model’s global behavior based on SHAP’s global explanations. For the deployment phase, we propose a framework based on predictions uncertainty to detect possibly wrong predictions that will be inspected through XAI.