PurposeGrounded in stakeholder theory, this study aims to examine the barriers to blockchain adoption in hospitals in developing countries. It also aimed to explore the interrelationships among these barriers and investigate how the perceptions of clinical and non-clinical professionals in the healthcare industry differ regarding these barriers.Design/methodology/approachThe study context was hospitals in India and proceeded in three phases. First, barriers affecting blockchain application in healthcare were shortlisted using a systematic literature review. In the second phase, a multi-round Delphi study with clinical and non-clinical healthcare experts was conducted to screen and validate the barriers identified in the first phase. Finally, the barriers were ranked and categorized into causal and effect groups using the Grey-DEMATEL technique in the last phase of the study.FindingsThe findings reveal variance in the viewpoints of clinical and non-clinical professionals regarding influential barriers. Overall, the most significant causal barriers were a shortage of IT skills and a lack of standards for patient data management standards in Indian hospitals. Additionally, the study identified the lack of a well-defined strategy for blockchain infrastructure deployment and limited support from hospital management as effect barriers.Originality/valueTo the best of the authors’ knowledge, this is the first attempt to use the integrated Delphi-DEMATEL approach to explore blockchain adoption barriers in hospitals from the expert’s point of view.
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