This study embarks on a profound investigation into the experiences and challenges confronted by individuals with disabilities. It emphasizes their interactions with architectural structures and their engagement with assisting technologies. Based on a meticulously curated survey, the study reveals that the educational background of respondents is diverse, with secondary education emerging as the most prevalent. A significant segment of the sample, 48%, is identified with a profound degree of disability (I disability group), underscoring the need to address their unique challenges. Key findings highlight a range of architectural barriers, with stairs lacking alternative access methods as the primary impediment. This highlights the urgency for urban planning and infrastructural updates tailored for inclusivity. The frequency of outdoor activities, predominantly daily, provides insights into mobility patterns and potential challenges faced. On the technological front, the survey reveals a disparity in the adoption and satisfaction levels with assisting technologies. Only a small minority use these tools daily, with a significant segment expressing inadequacy or partial alignment with their needs. Interestingly, a pronounced affinity towards these technologies is observed among highereducated individuals, suggesting potential links between education and technological engagement. Furthermore, the study explores the intricacies of architectural barriers in residential areas. Larger cities, for instance, present unique challenges, such as the lack of appropriate voice signaling. Such insights advocate for location-specific interventions. This research provides a comprehensive understanding of the diverse challenges faced by individuals with disabilities in Poland. By integrating these insights, the study emphasizes the need for holistic and targeted solutions, laying the foundation for creating an inclusive and accessible societal environment. This paper also aims to explore the logistics of transport services for people with disabilities in Poland, focusing on their availability, accessibility, cost, regulations, and the awareness and education surrounding these services. By examining these factors, this paper seeks to identify the challenges faced by people with disabilities when using transport services in Poland and suggests measures to enhance the logistics of these services.