Affect Quality Performance Research Articles

Investigating the role of entrepreneurial orientation and total quality management in enhancing pharmaceutical quality performance

Purpose The purpose of this paper is to investigate the impact of entrepreneurial orientation and total quality management on quality performance of pharmaceutical manufacturers in Pakistan. It also investigates the mediating role played by total quality management in the EO-QP relationship. Design/methodology/approach A structured questionnaire was used to collect data from 115 pharmaceutical manufacturers in Pakistan. Partial least squares structural equation modeling was used to analyze data. Findings The results show entrepreneurial orientation that and total quality management positively and significantly affect quality performance. Moreover, the effect of entrepreneurial orientation on quality performance is partially mediated by total quality management. Research limitations/implications The study uses cross-sectional data. Therefore, the long-term effect of entrepreneurial orientation and total quality management on quality performance could not be determined. Moreover, quality performance has been measured based on perceptual data, which may be prone to biases, entrepreneurial orientation (EO), quality performance (QP), total quality management (TQM). Originality/value The study is unique in providing empirical evidence linking entrepreneurial orientation with quality performance through the mediating role of total quality management. Quality performance is vital in the pharmaceutical industry; thus, the study makes a valuable contribution by identifying a new mechanism to achieve it. Moreover, although both entrepreneurial orientation and total quality management are very important, only a few studies have so far investigated their interrelationship. By providing evidence from a new cultural and industrial context, the study makes a valuable contribution to an under-researched yet important area.

Analysis of factors affecting quality performance of construction equipment.

Quality performance is a numerical measurement of the performance of an organization or process assessed through the measurement of physical products and statistical sampling of the output of processes. Construction equipment’s are heavy-duty vehicles specifically created for carrying out construction activities, most usually including earthwork operations. Excavators, Backhoe loaders are the most common equipment’s used for excavation in the construction industry. Defects or lapses in the quality performance of such equipment can lead to increased costs and delays in project completion. This project involves the identification of the factors that affect the quality performance of construction equipment used for excavation in construction sites through a literature review. After the identification of these factors, a questionnaire is prepared from the factors identified and site visits are conducted to various construction sites across Ernakulam district and interviews were conducted with construction practitioners including project managers, site engineers, equipment contractors and the response data is collected. After the collection of data analysis is done using Statistical Package for Social Science software (SPSS) and the major factors that affect the quality performance were ranked. The factors with RII value of 0.841 affects majorly the performance of excavation equipment and the factor with RII value of 0.588 affects the performance of excavation equipment’s the least.

Generative machine learning-based multi-objective process parameter optimization towards energy and quality of injection molding.

The high energy intensity and rigorous quality demand of injection molding have received significant interest under the background of the soaring production of global plastic industry. As multiple parts can be produced in a multi-cavity mold during one operation cycle, the weight differences of these parts have been demonstrated to reflect their quality performance. In this regard, this study incorporated this fact and developed a generative machine learning-based multi-objective optimization model. Such model can predict the qualification of parts produced under different processing variables and further optimize processing variables of injection molding for minimal energy consumption and weight difference amongst parts in one cycle. Statistical assessment via F1-score and R2 was performed to evaluate the performance of the algorithm. In addition, to validate the effectiveness of our model, we conducted physical experiments to measure the energy profile and weight difference under varying parameter settings. Permutation-based mean square error reduction was adopted to specify the importance of parameters affecting energy consumption and quality of injection molded parts. Optimization results indicated that the processing parameters optimization could reduce ~ 8% energy consumption and ~ 2% weight difference compared with the average operation practices. Maximum speed and first-stage speed were identified as the dominating factors affecting quality performance and energy consumption, respectively. This study could contribute to the quality assurance of injection molded parts and facilitate energy efficient and sustainable plastic manufacturing.

The influence of soft and hard TQM on quality performance and patient satisfaction in health care: investigating direct and indirect effects

PurposeThe present study conceptualizes total quality management (TQM) in terms of soft and hard aspects and examines their effects on quality performance and patient satisfaction. The indirect effects of soft and hard TQM on patient satisfaction through quality performance are also investigated.Design/methodology/approachA multi-item questionnaire was prepared to gather primary data from a sample of 312 medical employees in private hospitals in Jordan. The measurement model was evaluated for validity and reliability and determined to be acceptable. Structural equation modeling (SEM) was applied to test the research hypotheses.FindingsThe results revealed that soft TQM has a strong positive effect on quality performance and patient satisfaction. Hard TQM was found to positively affect quality performance but to a lesser extent compared to soft TQM. The effect of hard TQM on patient satisfaction, meanwhile, was not significant. Quality performance positively mediated the relationship between TQM – both soft and hard – and patient satisfaction.Originality/valueThis study is one of the first to conceptualize TQM in terms of soft and hard aspects in a health care context. It offers valuable insights for managers of private hospitals looking to enhance quality performance and patient satisfaction. The results reveal that soft TQM is the primary driver of quality performance and patient satisfaction in the health care context, which is in stark contrast to the manufacturing sector.

Analisis Pengaruh Faktor-Faktor Resiko terhadap Kinerja Mutu PT. Mega PersadaIndonesia (Studi Kasus Proyek Daswin Office Tower)

Risk is an uncertainty or mismatch which will affect quality performance and it can create losses of the cost, time and quality of work. This research aims to know the impact of risk factors to quality performance at PT. Mega Persada Indonesia at Daswin Office Tower Project. Risk factors that cause quality failures, such as risk factors of the aspects of human resources, engineering and review, materials and equipment. Project quality performance can be measured to the products produced and services provided. This research used quantitative methods with data collection techniques based on observations, interviews, questionnaires, and documentation. The number of respondents sampled used in this research were 44 respondents. To analize data the researcher used descriptive analysis and statistical tests. Based on simultaneous testing, the relationship strength level of the independent variable to the dependent variable of –0.938 means very strong and opposite direction, the contribution of the independent variable to the dependent variable of 87.9%, while the remaining 12.10% is affected by other variables not researched in this study. The test results F arithmetic (97,110) > F table (4.30) and the significance value (0,000) ≤ α (0.01), it indicates there is a significant impact simultaneously between risk factors aspects of human resources, engineering and review, material and equipment to quality performance at PT. Mega Persada Indonesia at Daswin Office Tower Project.

Factors Hindering Quality Performance in Construction Projects: An Empirical Study

Construction industry is crucial for the economy of any country. Learning from failure is important to reach effective quality performance in construction projects. This will, in turn, contribute to the development of the construction industry and the country as a whole. Although quality is an important criterion in the project management success, but it receives less attention than cost and time in project management literature. Moreover, critical success factors (CSFs) are identified more often than critical failure factors (CFFs) in construction literature. Hence, there is still a lack of attention on critical failure factors affecting quality performance in construction projects. Construction industry is full of uncertainties, especially in the current era of COVID-19 Pandemic. This adds to the necessity of studying critical failure factors in construction industry. This study aims to identify the critical factors that have adverse effect on quality performance in construction projects, address their relative importance, and suggest ways to attain good quality performance in construction projects. Based on literature review, an initial list of failure attributes of quality performance in construction projects was prepared. Then it was refined based on suggestions from experienced professionals in the construction industry in the Jordanian context. A questionnaire was distributed to experts in the construction industry. The responses were analyzed using Statistical Package for the Social Sciences (SPSS). The analyses used here are factor analysis and tests of its appropriateness. Using these analyses, the most critical factors that impede quality performance in construction were identified and ranked. The study revealed that the most influencing failure factors are the managerial factor, the culture and environment factor, and the contractor factor.

Antecedents of quality performance in the Philippine micro, small, and medium hospitality sector

ABSTRACT Based on the dynamic capability view and employee engagement theory, this study aims to determine the antecedents of quality performance in the hospitality sector. The hypotheses proposed were tested on a sample of 287 micro, small, and medium hotels and restaurants in the Philippines, using a structured survey questionnaire. The findings showed that management leadership is positively related to process management, supplier quality management, and human resource management while quality performance is influenced by process management, supplier quality management, and human resource management. Human resource management directly and indirectly affects quality performance through process management and supplier quality management.

Applied systems thinking: The impact of system optimization strategies on financial and quality performance in a team-based simulation.

At its core, this research was undertaken to explore the extent to which system optimization leadership strategies such as innovation, collaboration, and data-driven decision-making affect financial and quality performance in organizations. A quasi-experimental pretest-posttest research design was used to examine the increase or decrease in system performance as a result of treatment in the form of a systems thinking workshop and strategy discussion. The application of three-core system strategies lead to significant gains in financial performance across all teams, and an increase in quality performance in all but one team. In addition to an increase in performance, this research also revealed the tendency of social systems to reflexively sub-optimize their performance and at times lose focus on higher order system goals. Helpful recommendations for leadership practice and future research are presented with a view to helping optimize whole systems and not solely their parts.

WORK ACCELERATION STRATEGY DEVELOPMENT ON DESIGN-BUILD PROJECT TO IMPROVE RISK BASED QUALITY PERFORMANCE

Design-build method has become a more popular procurement method in Indonesia. This method differs from other conventional procurement methods because the design and construction is one entity. All responsibilities are taken over by contractors so that the project outcome expected becomes more comprehensive. Design -build applies fast-track system. The work acceleration implemented during the construction will potentially generate risks on the performance, in this case quality performance. The implementation of risk management is expected to significantly reduce the impact of the risk on the quality performance of a project. The objective of this study is to analyze risks (the frequency and the impact) by identifying factors affecting the success of work acceleration, and thus work acceleration strategy can be developed for design-build project in order to improve risk based quality. This study is a qualitative research with literature study on factors of risks affecting quality performance and questioners given to experts and respondents who are experienced in design-build procurement. Risk factors analyzed in this study are competence of project owner, team leader, and project manager, planning and execution ability, procurement process, scope and nature of the project, work relationship among project teams, project owner’s information, physical factors, and social economy environment. The result of this study is work acceleration strategy on design-build project in order to improve risk based quality performance.

Lean management and operational performance in health care

PurposeThe purpose of this paper is to examine the impact of lean management (LM) on operational performance (OP) in the context of health care in Jordanian private hospitals. LM is measured using four bundles: total quality management (TQM), human resource management (HRM), just-in-time system (JIT) and total productive maintenance (TPM). The study also investigates the effects of OP dimensions on hospitals’ business performance (BP).Design/methodology/approachThe study is based on survey data collected from 260 respondents from 25 private hospitals in Jordan. Validity and reliability analyses were performed using SPSS and Amos, and the study hypotheses were tested using structural equation modeling.FindingsThe study found that the TQM bundle affects quality performance positively, but does not affect efficiency and accessibility performances, while the HRM bundle positively affects all OP dimensions. Furthermore, the JIT bundle positively contributes to both efficiency and accessibility performances, while the TPM bundle positively influences quality and accessibility performances. Moreover, the results have demonstrated that OP dimensions of quality and accessibility significantly and positively affect hospitals’ BP.Originality/valueThis study is one of the first to adapt the four lean bundles popularized in the manufacturing sector and apply them in a health-care context. It examines the effects of the four lean bundles on hospitals’ OP in terms of efficiency, quality and accessibility. In addition, the study demonstrates the role of OP dimensions in improving private hospitals’ BP.

ANALISIS HUBUNGAN DAN PENGARUH FAKTOR-FAKTOR BERKONTRIBUSI TERHADAP KINERJA MUTU PROYEK KONSTRUKSI JALAN DI PROVINSI ACEH

The quality performance of road improvement and road development projects in Aceh Province has always been highlighted by various elements of society. This is due to the occurrence of the damage that the age of the plan has not timed. It is also often found quality mismatch so that road construction must be dismantled and reworked. This study aims to analyze the relationship and influence between the factors that contribute to the quality performance of road construction projects, and to identify the dominant factors affecting the quality performance of road construction projects in Aceh Province. This study used qualitative methods quantized through questionnaires. The number of research samples obtained by 75 companies. The sampling technique used is purposive sampling with the consideration of the contractor company that has completed the road construction project in Aceh Province from 2010-2015. Independent variables consist of human resource, material, equipment, evaluation, managerial, finance, field management, project owner, design, and environment, while the dependent variable is the quality performance of road construction project. Statistical analysis used is reliability test, descriptive analysis, simple correlation and multiple linear regression using Statistical Product and Service Solution (SPSS) version 22 software. The results show that human resource, material and equipment factors have very low relation, evaluation factor and managerial have low relation, finance factor have good relation, environment factor have high relation, while management and design factor have very high relation to quality performance at road construction project in Aceh Province. Contributing factors that affect the quality performance of road construction projects in Aceh Province are the factors of management, and design. The dominant factor affecting quality performance in road construction project in Aceh Province is management factor. This indicates that if the management factor is improved by the contractor then the quality performance of the road construction project will increase.

Leadership and management in quality assurance: insights from the context of Khulna University, Bangladesh

This article examines the challenges in quality assurance in higher education in the context of Bangladesh through the lens of “managerial leadership.” It focuses on unveiling the issues in management and leadership that affect quality performance at program level. The public universities of Bangladesh have remained outside any internal/external assessment or accreditation process until the government initiated a nationwide quality assurance program in 2015. This is attributed largely to the culture of ignorance of accountability among the academics that has created a landscape of mutually indemnified systems of inefficient management at all levels: university, school, and discipline. To this end, this study investigates the role of concerned authorities in realizing the fullest potential of existing constitutional responsibilities, developing necessary policies and regulations accordingly, and ensuring proper implementation and monitoring of the policies. Underpinned by a context-bound theoretical framework, this article reports the research outcomes through triangulation of findings from reflections of former vice-chancellors, deans, and heads on their own managerial-leadership experiences. Based on empirical findings, this paper unveils how lack of effective leadership has led to “lack of accountability,” that in turn, has created “inefficient management” in public universities in Bangladesh.

Teknoloji Transfer Performansının Kalite Performansına Etkisi

Nowadays, there is tough competition in global markets so that companies must be able to meet their customers’ expectations and needs satisfactorily. This is possible through technological development. This study’s purpose is to determine whether technology transfer affects on the quality performance. If technology transfer affects on the quality performance, the way of effects is searched, is it affected by positively or negatively. Structural equation modeling was used for research model analysis. The results of research show that technology transfer affects quality performance positively and technology transfer performance does not have difference effects on the different quality performance criteria.

Governance decisions in the supply chain and quality performance: The synergistic effect of geographical indications and ownership structure

Although the supply chain (SC) management literature has extensively analyzed how features of SC relationships affect quality performance, it barely considers the role played by SC governance in managing and promoting quality performance. This study examines how quality performance is affected by two SC governance decisions in agri-food chains: (i) the adoption of a geographical indication (GI), and (ii) the creation of co-operative (co-op) ownership structures. Focusing on the wine industry, the study first examines how GIs encourage quality by improving vertical adaptation and leveraging resources (e.g., knowledge) of all SC members. Second, it analyzes how co-ops' collective action and horizon investment problems may hinder the delivery of high-quality products. The paper also examines how the effectiveness of GIs in promoting quality is contingent on the ownership structure of agri-food chains. Data from 327 wine producers and quality scores for 1951 bottled wines are used to test the hypotheses. The results reveal that on average, the quality of wineries is positively associated with the adoption of the most stringent GIs. Second, although co-ops are negatively correlated with final quality compared to investor-owned firms (IOFs), this disadvantage is moderated when co-ops are certified under the most stringent GIs. However, these GIs are not related to wine quality within IOFs, suggesting that quality certifications are more effective when used within suitable governance structures.

Compression Properties of Woven Carpet Performance under Dynamic Loading

Although carpets are seen as decorative products for consumers, it is important that they must have optimum quality performance. The most important features affecting quality performance are pile fiber, pile yarn, pile height, pile density, carpet surface structure (cut pile or loop pile), carpet construction etc. During usage the carpet are exposed to a number of forces due to compressional loading such as dynamic or static. To counteract these forces, the resilience of pile yarn is vital. This paper demonstrates the influence of pile density and pile height of structure parameters on compression performance which was exposed to dynamic loading. In that respect, acrylic fiber was used as pile to manufacture Wilton face-to-face cut-pile carpets at two pile densities (2400 piles/dm2, 2880 piles/dm2) and three pile heights (7 mm, 11 mm and 16 mm). To determine the compression properties, carpets were subjected to dynamic loading at 50, 100, 200 and 1000 impacts. Thickness of carpets was taken at each of these four impacts. Finally, thickness loss of carpets as well as compression performance was detected. In order to identify the effect of pile density, pile height and number of impact on thickness loss of carpet after dynamic loading, analysis of variance was performed statistically. Results showed that pile height, pile density and number of impact have statistically significance on compression performance of carpet samples.

An Assessment of Critical Factors Affecting Quality Performance of Government Financed Construction Projects: Evidence from Tanzania

The study objective was “An assessment of critical factors affecting quality performance of government financed construction projects in Tanzania”. The study was initiated as much of government financed construction projects are executed with variations on delivering time, cost and quality. The study identified factors if not considered can lead to poor quality performance of projects. Closed end questionnaire consisting of 20 performance factors were issued to 80 respondents dealing with construction related activities, they were required to rank them on a 5 point Likert scale. Data analysis was done using Statistical Package for Social Sciences version 16 (SPSS). The findings revealed that the critical factors that have direct impact on quality performance of government financed construction projects are; project financing processes, experience of contractors in construction industry, project technology, availability of plant and equipment, procurement system and processes as well as the project manager knowledge and skills. A multiple regression model developed showed a positive linear relationship between project quality performance and the critical quality performance factors. All the critical quality performance factors had positive coefficients with an acceptable level of significance. The study recommends further studies on the economic and social factors that hinder women participation in construction relation activities and how training and learning opportunities for continuous improvement will have positive impact on the performance of construction projects.

Factors Affecting the Performance of Construction Project under Oromia Industry and Urban Development Bureau, Ethiopia

In Oromia the number of building construction projects is increasing from time to time. However, it becomes difficult to complete projects in the allocated cost, time and quality. Taking this into consideration, cost, time, and quality and leadership performance problem is one of the major problems in Oromia industry and urban development Bureau building construction projects. Therefore, this research was carried out to investigate factors that affect cost, time, and quality and leadership style performance during construction projects under Oromia industry and urban development Bureau. Questionnaire surveys together with desk study were used to collect data on time and cost overrun. A total of 30 questionnaires from owner, consultants and contractors were collected and a desk study of 10 completed building construction projects in Oromia industry and urban development were investigated. From the results it was found that 100% of the building construction projects suffered both time and cost performance. The actual rate of cost performance ranges from a minimum of 12% to the maximum of 60% of the contract amount and the actual time performance ranges from a minimum of 7% to the maximum of 170% of the contract time. Respondents identified 13 factors affecting cost performance, 31 factors affecting time performance, 5 factors affecting quality performance and 3 factors affecting leadership performance for under Oromia industry and urban development Bureau building construction projects case. The extremely significant factors of affecting time performance were delay to furnish and deliver the site (Right of way problem), financial problems and improper planning. Whereas the extremely significant factors affecting cost performance were design changes, fluctuations in the cost of most significant factors affecting quality performance were construction project educated personnel, relevant work experienced personnel, quality of materials and equipment used in the project construction and conformance to specification. The most significant factors affecting the leadership performance were leader’s professional education, leader’s relevant work experience and training.

Emerging market presence, inventory, and product recall linkages

This study investigates simultaneous linkages between outsourcing, in-house offshoring, sales to emerging markets, inventory and product recalls. The study finds a positive and significant association between outsourcing to emerging markets and recalls and that sales penetration into emerging markets reduces recalls; however, it finds no direct relationship between in-house offshoring and recalls. Interestingly, in-house offshoring to emerging markets appears to mitigate the positive relationship between outsourcing to these markets and recalls; this suggests that transactional complexities of outsourcing to emerging markets are mitigated by a physical presence in the market. This important finding suggests that by keeping some operations in-house, firms may reduce the negative effect of outsourcing on product quality and safety while reaping low-cost benefits of sourcing from these emerging markets. Additionally, the results indicate that institutional immaturities within recipient countries (associated with outsourcing) are primary contributors to inefficiencies affecting quality performance. On the inventory side, sourcing from emerging markets negatively affects inventory performance. Although inventory performance typically does not appear to be related to recalls, finished goods inventory is positively associated with quality failures.

Methodology for Assessing TQM Practices and Critical Factors Affecting Quality Performance in Construction Industry

Methodology for Assessing TQM Practices and Critical Factors Affecting Quality Performance in Construction Industry

Factors Affecting the Performance of Construction Project under Oromia Industry and Urban Development Bureau, Ethiopia

In Oromia the number of building construction projects is increasing from time to time. However, it becomes difficult to complete projects in the allocated cost, time and quality. Taking this into consideration, cost, time, and quality and leadership performance problem is one of the major problems in Oromia industry and urban development Bureau building construction projects. Therefore, this research was carried out to investigate factors that affect cost, time, and quality and leadership style performance during construction projects under Oromia industry and urban development Bureau. Questionnaire surveys together with desk study were used to collect data on time and cost overrun. A total of 30 questionnaires from owner, consultants and contractors were collected and a desk study of 10 completed building construction projects in Oromia industry and urban development were investigated. From the results it was found that 100% of the building construction projects suffered both time and cost performance. The actual rate of cost performance ranges from a minimum of 12% to the maximum of 60% of the contract amount and the actual time performance ranges from a minimum of 7% to the maximum of 170% of the contract time. Respondents identified 13 factors affecting cost performance, 31 factors affecting time performance, 5 factors affecting quality performance and 3 factors affecting leadership performance for under Oromia industry and urban development Bureau building construction projects case. The extremely significant factors of affecting time performance were delay to furnish and deliver the site (Right of way problem), financial problems and improper planning. Whereas the extremely significant factors affecting cost performance were design changes, fluctuations in the cost of most significant factors affecting quality performance were construction project educated personnel, relevant work experienced personnel, quality of materials and equipment used in the project construction and conformance to specification. The most significant factors affecting the leadership performance were leader’s professional education, leader’s relevant work experience and training.