Knowledge Management Adoption Research Articles

Critical success factors and key performance indicators in the modernization of public services: empirical evidence from Greece

ABSTRACT Public administration faces challenges such as bureaucratic inefficiencies and reduced effectiveness, especially in the context of the Fourth Industrial Revolution. This paper focuses on Greece and suggests solutions inspired by the private sector to enhance efficiency. Key strategies include adopting knowledge management, e-government, and digital transformation to create a more dynamic public service. The study reveals a significant knowledge gap among civil servants regarding Critical Success Factors (CSFs) and Key Performance Indicators (KPIs), emphasizing further training. While only 17.77% of employees have attended relevant seminars, 75.68% recognize the positive impact of these tools. The study also highlights the potential of innovative methods like machine learning for improving public administration, offering greater accuracy and new analytical opportunities. Ultimately, it stresses the importance of creating a citizen-focused administration through strategic reforms and modern technological applications.

A Conceptual Analysis of the Relationship Between Knowledge Management Capabilities and Learning Orientation Among Hoteliers in Malaysia

This study focuses on a literature review examining the impact of Knowledge Management Capabilities (KMC) and Learning Orientation (LO) among hoteliers in Malaysia. The tourism industry, one of the fastest-growing sectors, was significantly affected by Covid-19. However, it is now beginning to recover, with tourists adopting different perspectives. To maintain a competitive edge, the industry, including hoteliers, must stay abreast of the latest market trends. This requires both top management and employees to be equipped with adequate and relevant knowledge. Despite this need, some hoteliers are still reluctant to adopt knowledge management practices. Additionally, some are unable to utilize knowledge as part of their learning orientation to address changing market trends and various challenges, both micro and macro, to remain competitive. This research aims to explore how learning orientation is influenced by knowledge management capabilities, based on empirical studies. The conceptual analysis from this study can pave the way for developing a framework and further research analysis.

Exploring Knowledge Sharing, Retention, and Production in Indonesian Islamic Universities: A Case Study Approach

This study investigates the processes of knowledge sharing, retention, and production within Indonesian Islamic universities, employing a case study approach. The research prioritizes qualitative data collected through interviews, observations, and documentation studies. Data analysis involved descriptive methods based on events observed during field activities. Findings reveal that knowledge sharing among lecturers primarily revolves around interaction, communication, and the exchange of information, knowledge, and experiences both face-to-face and virtually. Policies at the faculty and program levels facilitate these activities, emphasizing the collaboration between senior and junior lecturers in research and community service. Knowledge production is inherently linked to knowledge sharing and retention, occurring organically within the university setting. However, the contribution and intervention of faculties and study programs remain limited. Enhanced involvement of faculties and programs in implementing knowledge management practices is essential for improving overall performance. Consequently, it is imperative for universities to adopt knowledge management as a foundational aspect of their operations.

The influence of transformational leadership on organizational performance and knowledge management capability

The influence of transformational leadership on organizational performance and knowledge management capability

A systematic evaluation of links among corporate structure, knowledge management, and financial effectiveness in Vietnam’s banking sector

There have been a few studies that have examined the moderating importance of corporate structures in the model. Consequently, the key aim of the current research is to investigate the influences of corporate structures on financial effectiveness in banking and knowledge management, where it attempts to evaluate the moderating role of corporate structures on the relationship between knowledge management and financial effectiveness in banking. The current study is based on the population of banks and banking branches in Vietnam. It employs a survey research design and targets 500 banking institutions in Vietnam. However, only 328 appropriate institutions offered sufficiently required information for analyses. The procedures of multiple regressions are applied to statistically investigate causal associations, while the methods of hierarchical regressions were utilized to examine the moderation of corporate structure in the linkages. The research results indicate statistically significant influences of knowledge management and corporate structures on financial effectiveness in banking. More importantly, this study finds that the way corporate structures affect the relationship between knowledge management and how well banks do financially is statistically significant. The empirical findings help administrators make suitable corporate structures that better match the adoption of knowledge management in banking so that they can enjoy enhanced financial effectiveness in banking. This study adds to the literature by evaluating the moderating role of corporate structures in the association between management of knowledge and financial effectiveness in banking. These distinctions improve the field, setting it apart from other research projects.

Implementation of Knowledge Management in Universities of India

This article examines the essential need for and difficulties related with the adoption of knowledge management (KM) strategies in institutions across India. The implementation of information Management, a methodical strategy for acquiring, arranging, and distributing institutional information, is becoming more and more crucial in the swiftly changing environment of higher education. The essay explores the specific circumstances of Indian universities, where a variety of academic fields, cultural subtleties, and administrative intricacies provide particular obstacles to the efficient administration of information. The use of Knowledge Management (KM) at Indian institutions is examined in relation to worldwide patterns and the revolutionary influence it may have on academic and administrative procedures. The paper emphasizes the possible advantages, such as increased cooperation, better decision-making, and optimized resource allocation. It also acknowledges the need for a cultural transformation inside academic institutions to promote a culture of sharing information among academics, students, and administrative personnel. Moreover, the study analyses the necessary technology infrastructure for effectively implementing knowledge management in Indian institutions. The text highlights the significance of using sophisticated information systems, cloud computing, and data analytics to enable effective generation, storage, and retrieval of knowledge. The significance of leadership in spearheading this cultural and technical transformation is underscored, as successful knowledge management requires robust institutional backing and strategic foresight. The article discusses the obstacles that arise while adopting Knowledge Management (KM) at Indian universities and business schools, including opposition to change, concerns over data security, and the need for capacity training. The article suggests implementing a gradual and flexible strategy, customized to the specific attributes of each university, to address these obstacles and optimize the advantages of knowledge management in promoting the academic objectives and overall efficiency of higher education institutions in India.

Benefits, Process and Challenges of Knowledge Management

Benefits, Process and Challenges of Knowledge Management

Integrated knowledge management in the supply chain: Assessment of knowledge adoption solutions through a comprehensive CoCoSo method under uncertainty

The natural dispersion of supply chain (SC) elements and the distribution of knowledge within these elements have necessitated an integrated knowledge management (KM) process in the SC. The use of KM poses many challenges for the members of the SC, and the key to the survival of the SC lies in identifying and solving these challenges. For this reason, this paper aims to appraise the challenges of knowledge adoption in the steel SC and proposes solutions to address these challenges. To determine the significance of challenges in the SC and rank the effective knowledge adoption solutions to address these challenges, a new method called Comprehensive CoCoSo (CoCoCoSo) is introduced based on the CoCoSo method. This method consists of three parts: weighting the challenges, weighting the experts, and ranking the solutions, respectively. In the first part, a new process for weighting the challenges based on CoCoSo is presented; in the second part, the CoCoSo method is enhanced by the ideal average concept for weighting the experts, and finally, a new prescription of CoCoSo is introduced in the ranking part of the knowledge adoption solutions. Also, type-2 fuzzy sets (T2FSs) are used to consider the uncertainty in experts' opinions. T2FSs are much stronger compared to classical fuzzy sets because they have fuzzy membership degrees and prepare more degrees of freedom to consider uncertainty. Then, the challenges in the steel SC are determined using experts' opinions, and then the importance of these challenges is assessed. Furthermore, solutions to face these challenges are outlined, and then using the CoCoCoSo method, the efficiency of solutions to solve the challenges is evaluated and ranked according to their efficiency. Among the proposed solutions, affirmative leadership for KM adoption in SC and creating reliable teamwork have been identified as the most effective solutions. Also, sensitivity analysis shows that the proposed method is sensitive to the weight of the challenges. Finally, the validity of the proposed method has been confirmed by comparing it with well-known methods in the literature. Additionally, using the different degree index, the superiority of the proposed method over well-known methods in the literature has been determined.

Knowledge Management in Serbian SMEs: Key Factors of Influence on Internal and External Business Performances

This study investigates the pivotal role of knowledge management (KM) in Serbian small- and medium-sized enterprises (SMEs), highlighting its impact on both the internal dynamics and external business performance of a company. Addressing the unique socio-economic and cultural context of the Serbian business environment, this research study explores how effectively KM practices can streamline business processes, enhance decision making, and foster more significant outputs. This study includes a sample of 370 companies, conducted during the period of the initial 6 months of 2023, by measuring the influence of knowledge management factors within the process of generating revenue and on decreasing operating costs. Drawing on previous theoretical research provided by different experts, followed by a quantitative analysis performed through principal component analysis (PCA), this study identifies critical factors of influence for KM adoption and exploitation in Serbian SMEs. This study offers insights into the interplay between knowledge acquisition, formation, application, warehousing, and knowledge transfer. Findings suggest that from an external perspective, the process capabilities of a company for acquiring and formatting knowledge have a positive influence on business performance, while the technological capabilities of a company for knowledge warehousing, sharing, and formatting produce the same effect but from an internal business perspective.

Evidence-based knowledge management: a topic modeling analysis of research on knowledge management and analytics

Purpose Organizations widely adopt knowledge management (KM) to develop and promote technologies and improve business effectiveness. Analytics can aid in KM, further augmenting company performance and decision-making. There has been significant research in the domain of analytics in KM in the past decade. Therefore, this paper aims to examine the current body of literature on the adoption of analytics in KM by offering prominent themes and laying out a research path for future research endeavors in the field of KM analytics. Design/methodology/approach A comprehensive analysis was conducted on a collection of 123 articles sourced from the Scopus database. The research has used a Latent Dirichlet Allocation methodology for topic modeling and content analysis to discover prominent themes in the literature. Findings The KM analytics literature is categorized into three clusters of research – KM analytics for optimizing business processes, KM analytics in the industrial context and KM analytics and social media. Originality/value Systematizing the literature on KM and analytics has received very minimal attention. The KM analytics view has been examined using complementary topic modeling techniques, including machine-based algorithms, to enable a more reliable, systematic, thorough and objective mapping of this developing field of research.

The role of knowledge management strategies in achieving organizational brilliance: A field study in the South Oil Company

This research aims to identify the role of knowledge management strategies in achieving organizational brilliance in the Southern Oil Company. The research relied on the descriptive approach through the opinions of a sample of employees in the Southern Oil Company. This research has adopted knowledge management strategies within the conceptual framework. As one of the important topics as an independent variable and strategic performance as a dependent variable, the analysis was conducted by adopting a set of statistical tools such as descriptive analysis and testing the hypothesis of correlation and influence based on the SPSS 23V program. The research included several conclusions that will benefit future research, the most important of which is that although the variables of the current study are not relatively new, the literature confirms that they are hot topics in the field of business administration today. There is a need to study and apply such topics to reduce or address some of the problems it suffers from. Organizations. The research presented a set of recommendations, the most important of which is the necessity of providing the basic components for practising knowledge activities and adopting the application and concept of knowledge management strategies through practising the activities it includes.

Navigating knowledge management systems in Indonesian Financial Institutions: a systematic literature

Financial institutions employ sophisticated knowledge management systems to disseminate company information, aligning with their organizational objectives, vision, and mission. The present research seeks to elucidate the archetype of the knowledge management system deployed, its consequential impacts, and the potential impediments encountered during its operational phase. The empirical data was sourced from many scholarly articles centered on knowledge management systems within financial institutions. A systematic literature review (SLR) approach underpins the methodology of this study. The survey data were descriptively analyzed using population, comparison, outcomes, and context (PICOC) parameters. An analysis of seven pertinent articles identified five distinct knowledge management system archetypes, their respective influences on the organizations, and five principal challenges that obstructed seamless implementation. Based on the findings, the meticulous review of scholarly articles centered on adopting knowledge management systems within financial services enterprises has illuminated the existence of five distinct knowledge management system paradigms. Each model is intricately woven into the institutions’ organizational structure and cultural ethos.

Discourse on Unequal Power Relations in Knowledge Sharing Transactions at Selected Township Schools in Nkangala Education District

Abstract Sustainable Development Goal No 4 (SDG4) resonates with all education systems of the world. It has resulted in education policies being created and promulgated with sustainability and development in mind. In the context of the Fourth Industrial Revolution (4IR), sustainability speaks to the need for schooling systems to operate as a knowledge society and to maximally exploit the abundance of knowledge assets that exist in their ecologies. This implies that they must adopt knowledge management (KM) to take advantage of the 4IR era aligned technological innovations, instructional practices and administrative standards. In light of the view that, of all KM processes, knowledge sharing reigns supreme and gives rise to the generation of new organisational knowledge as well as the innovation of existing organisational knowledge; the study adopted a qualitative approach embedded in an interpretivist paradigm to explore the perceptions of teaching and support staff- specifically six teachers and four administrative clerks (altogether ten participants) - of factors contributing to unequal power relations in knowledge sharing practices at two selected schools in Nkangala Education District, Mpumalanga Province (South Africa). The study found that poor leadership practices contributed to unhealthy professional interactions, knowledge hoarding, contravention of contextual ethics (of Ubuntu), trust deficit, top-down communication and workplace bullying.

An investigation into knowledge management adoption and sustainable competitive advantage in an emerging market economy

Purpose Organizations sustain competitiveness by improving product or service quality, performing efficiently or innovating. This paper aims to investigate the relationship between knowledge management (KM) and sustainable competitive advantage (SCA) in business organizations in the Kingdom of Bahrain. The KM initiatives are categorized into knowledge creation, knowledge storage, knowledge transfer and knowledge application. Employees’ attitudes toward workplace knowledge resources are derived from their perceptions of their importance, usefulness and ease of use. Design/methodology/approach This paper adopts a cross-sectional survey design. Data is collected via an electronic questionnaire developed using Google Forms. Purposive sampling used a list of 122 business organizations. Ninety responses were received and taken into consideration for data analysis. Findings Spearman correlation analysis and partial least square structural equation modeling revealed a positive association between KM and SCA. This study reflected a positive association between employees’ attitudes toward knowledge resources and sustaining organizations’ competitive advantages. Originality/value In Bahrain, empirical studies still need to be developed to explore KM in business organizations and investigate its association with SCA. This study aims to fill this gap by examining the relationship between KM and the sustainability of quality, efficiency and innovation-based competitive advantages in business organizations in an emerging economy context.

Impact of knowladge management, IT, community service, and university brading on educational quality

This study aimed to investigate and comprehend the effects of knowledge management adoption, information technology utilization, and community service programs on university branding and their subsequent impact on the overall quality of education in private tertiary institutions (PTS) in the West Java and Banten region. The research design was quantitative, using a survey approach and a simple random sampling method to gather data from 226 lecturers from private tertiary institutions in West Java and Banten. PLS software version 3.0, based on the Partial Least Squares (PLS) approach, was used to analyze the data. The results showed that knowledge management implementation had no discernible impact on university branding, as shown by a t-statistic value of 1.594 and a P-value of 0.112.

Knowledge Management System Adoption Approach and the Critical Success Factors in Small Medium Enterprise: A Systematic Literature Review

Knowledge is a substantial factor in an organization; therefore, the successful implementation of Knowledge Management (KM) or Knowledge Management System (KMS) is important for many organizations. This applies both for large companies and for companies categorized as Small Medium Enterprise (SME). How each company finds a solution to deal with KM problems, how to adopt KMS in its company structure, and what critical success factors (CSF) must be highlighted to implement those KMS often vary depending on the size of the organization. Regarding this issue, this study aims to find out how the adoption approach and CSF are used in the implementation of KM / KMS in SME. However, this study can also improve the state-of-the-art for KM / KMS implementation in SME and the important CSF in implementing it. In this review of the literature, a systematic review was performed with the steps as follows: (1) structure the research question, (2) define inclusion-exclusion criteria, (3) evaluation of paper quality, and (4) data extraction. The study found that in the last 5 years from the time when this research is conducted, TABLE 1 which is from 2016 to 2021, SME has been using many methods like training, meeting, sharing session, repository, and research as part of their KM / KMS adoption approach. We found also in the last 5 years that the CSF for implementing KM / KMS in SME is as follows: organization structure and flexibility, organization culture towards KM adoption, the quality of the knowledge, and communication within and across areas in the organization. communication within and across areas of the organization, and the team works within and across areas of the organization. SMEs can use this research as a guide to implement KM / KMS in their organization.

Assessing antecedents of individual readiness to adopt knowledge management in higher educational institutions

Assessing antecedents of individual readiness to adopt knowledge management in higher educational institutions

The Readiness of Sultan Qaboos University Research Centers to Adopt Knowledge Management: A Case Study of the Omani Studies Centre

University research centers provide a suitable environment for the implementation of knowledge management as they are a source of knowledge that aims to promote research and studies in various fields. The purpose of this study was to determine the readiness of the Oman Studies Centre at Sultan Qaboos University to implement knowledge management and the factors influencing it, as well as to identify the barriers to its implementation. The study adopted a descriptive approach in the form of a case study, utilizing surveys and interviews as tools for data collection. The study results showed that the center applies knowledge management to a moderate extent, according to the sample's opinion. Factors related to individuals were found to be the most motivating factors in the center, followed by the organizational structure factor and then the organizational culture factor. The technology factor was the least motivating, although still at a moderate level. The results also revealed several barriers that hinder the implementation of knowledge management in the center, including the lack of a clear mechanism for providing incentives and rewards, the lack of center incentives for innovative and creative ideas, and the weakness of the technological infrastructure. Based on the results of the study, the research concluded with several recommendations, including the need to support and develop the knowledge of employees by focusing on knowledge acquisition, continuous education, and training. It is crucial to instill the concept of knowledge management in all employees, regardless of their level of experience or academic qualifications. The provision of appropriate technological systems and equipment for knowledge management should also be prioritized, along with investment in financial and intellectual resources for infrastructure and technology.

Semi-mechanistic reduced order model of pharmaceutical tablet dissolution for enabling Industry 4.0 manufacturing systems

We propose a generalization of the Weibull dissolution model, referred to as generalized Weibull dissolution model, that seamlessly captures all three fractional dissolution rates experimentally observed in pharmaceutical solid tablets, namely decreasing, increasing, and non-monotonic rates. This is in contrast to traditional reduced order models, which capture at most two fractional dissolution rates and, thus, are not suitable for a wide range of product formulations hindering, for example, the adoption of knowledge management in the context of Industry 4.0. We extend the generalized Weibull dissolution model further to capture the relationship between critical process parameters (CPPs), critical materials attributes (CMAs), and dissolution profile to, in turn, facilitate real-time release testing (RTRT) and quality-by-control (QbC) strategies. Specifically, we endow the model with multivariate rational polynomials that interpolate the mechanistic limiting behavior of tablet dissolution as CPPs and CMAs approach certain values of physical significance (such as the upper and lower bounds of tablet porosity or lubrication conditions), thus the semi-mechanistic nature of the reduced order model. Restricting attention to direct compaction and using various case studies from the literature, we demonstrate the versatility and the capability of the semi-mechanistic ROM to estimate changes in dissolution due to process disturbances in tablet weight, porosity, lubrication conditions (i.e., the total amount of shear strain imparted during blending), and moisture content in the powder blend. In all of the cases considered in this work, the estimations of the model are in remarkable agreement with experimental data.

FACTORS AFFECTING THE ADOPTION OF KNOWLEDGE MANAGEMENT AND BUILDING INFORMATION MODELING IN CONSTRUCTION CONSULTING FIRMS

This paper aims to identify factors affecting the adoption of knowledge management (KM) and building information modelling (BIM) in construction consulting firms. To achieve this, both qualitative and quantitative research methods are used. From the qualitative in-depth interviews with experts in the research field and experts in construction consulting firms, a final questionnaire with 30 observed variables has been developed. Next, a quantitative survey has been conducted, with the final sample including 150 participants. The research results indicate that there are five main factors affecting the adoption of knowledge management and building information modelling, including organizational readiness, organizational factors, economic factors, technological factors, and client/customer-related factors. The assessments of the importance of these factors are different according to different groups of respondents in terms of gender, age, occupation and income. organizational readiness (OR) and technology factors (TF) have the strongest effects on KM and BIM adoption intention in construction consulting firms.