Adoption Of Electronic Services Research Articles

The Factors Affecting the Adoption of e-PACRA Services through the Government Service Bus

The study was conducted to establish the factors affecting the adoption of e-PACRA services through the Government Service Bus. The UTAUT model was used as the conceptual framework to generate five hypotheses and the survey questionnaires which were analyzed after data collection and findings. The study assessed challenges of e-PACRA services on the Government Service Bus under the Smart Zambia Institute in order to ascertain and identify whether adoption of electronic services was affected by the five constructs of the UTAUT Model. The Cochrane’s Formula was used to derive the sample size of 132. The survey location for the study was Lusaka City in Zambia. Both qualitative and quantitative data were collected from respondents at a 100% response using the structured questionnaire. The output of the data was analyzed by SPSS and the ANOVA test was used to determine the relationship between variables. Three out of the 5 hypotheses were accepted as they showed a statistical relationship between the variables. The measure of the p-value was at ≤0.05.

Efficiency of University Course during the Covid-19 Pandemic

The education in this field of electronic banking has to adapt to rapid progress in technologies used for provision of banking services. The paper aims to shortly present the course of Electronic Services in Banking and to measure and compare the efficiency of education in the course before and during the Covid-19 pandemic. The efficiency of the educational process in the course was measured as learning gain by comparing pre-course and post-course tests' results using absolute gain, relative gain, and class average normalized gain during a period of five years. The education in the course was evaluated as effective in all observed cases. The additional surveys were conducted before and after the course completion detecting positive shifts in students’ knowledge and their adoption of electronic services in banking.

Fear, Greed and Lack of Trust In Online Financial Trade

Trust is a crucial component in business relations, and also a precondition for people’s adoption of electronic services. This study addresses challenges regarding trust in online financial trade. ...

The Effect of Banks Merger on Electronic Banking Services Competency

Problem statement: This study is conducted to present benefits and consequences of latest technology used in banking industries. In addition, it has focused on the dynamics of banking sector, electronic banking services and new courses especially with mergers that constitute most of these mechanisms. Approach: The study discussed this new activity and the extent of response level of services while the need, wants and demands of customers are met. Furthermore, how banks deal with such services while taking into consideration cost reduction and ultimate higher profits and to achieve excellent performance. Results: The results revealed that banks consolidation helps the new entity to adopt many new systems to make its operations more effective and more rapid fast. Some of these systems: The adoption of electronic services by banks. Conclusion/Recommendations: This can be achieved as a result of funds and skilled human resources availability and bank consolidations lead to increase the customers quantitative and qualitative along with their increased loyalty to the bank as a return for better services they receive and bank consolidation help banks to expand their electronic services such as automatic teller and visa card to the adoption of the internet as means to expand modern services to informed customers.

Legal and technological developments concerning e-Government services in Poland

Adoption of electronic services in the public sector in Poland is still in its infancy, despite success stories such as the launch of Public Information Bulletin or social security and customs applications. Important services that need to be developed include a centralised e-Government platform as well as numerous specific applications dealing with, for instance, the provision of certificates, enrolment in higher education, social contributions for employees, and submission of data to statistical offices or customs declarations. The aim of this paper is to present the emerging electronic services in Polish public administration.