Adoption Of Information Technology Research Articles

A thorough examination of smart city applications: Exploring challenges and solutions throughout the life cycle with emphasis on safeguarding citizen privacy

With the increasing use of artificial intelligence (AI) and the Internet of Things (IoTs), it is crucial to acknowledge the potential security and privacy issues that arise from these advanced technologies in smart cities. This article provides overview of these concerns, highlighting the various ways in which smart city technologies can be vulnerable to cyber-attacks and other security threats. Additionally, the paper examines the privacy risks associated with the collection and use of personal data in smart cities. Effective security measures and privacy protection policies are crucial in ensuring the safety and security of smart cities. Cooperation between governments, private companies and citizens is essential to implement such measures and policies, allowing smart cities to continue developing while guaranteeing the security and privacy of their citizens. Likewise, smart city public safety systems that utilize AI-powered surveillance technologies may be predisposed to hacking, leading to privacy breaches and data misuse. Moreover, smart city energy systems, which rely on IoT devices to regulate power grids, are susceptible to cyber-attacks that can result in power outages or significant damage to vital infrastructure. The adoption of information and communication technology for smart city development has increased the risk of cyber threats, emphasizing the need for a review cybersecurity governance model. In addition, smart city water systems that rely on AI-powered sensors to monitor water quality may also be at risk of hacking, which could result in the contamination of the water supply. Further research is required to better understand the potential risks associated with smart city technologies and develop new solutions to address them. This article shows as a valuable resource for city administrators, policymakers and researchers interested in the security and privacy concerns of smart cities.

Effects of Covid-19 on urban and peri-urban farmers in Central Zimbabwe

The COVID-19 pandemic has affected the global economy since its advent in 2020. The agricultural sector is among the sectors that have been significantly affected by the pandemic. The effect of the pandemic in the agriculture sector is cutting across all the value chains inclusive of production, marketing and input supply, among others. In addition, both small-scale and large-scale producers have been affected. This study looks at the effects of the COVID-19 pandemic on urban and peri-urban agriculture in Gweru, Zimbabwe with a view to derive lessons that can inform discussion on how the urban and peri-urban farmers can circumvent economic shocks such as COVID-19 in the future. Agriculture in and around urban areas is practised by a significant number of people in some continents including Africa. Urban and peri-urban agriculture has a noticeable contribution to food and nutrition security and has a potential to reduce poverty. Face -to -face interviews were conducted with a total of 40 individual farmers using a structured questionnaire and three virtual focus group discussions were held with a total of 24 farmers. Simple random sampling was used to select participants from a list of farmers provided by the Department of Agricultural Technical and Extension Services. Each member of the population had an equal chance of being selected. The study established that the pandemic has had several effects on these urban and peri-urban farmers including limited access to markets, loss of income, increased cost of farming, competition from non-traditional farmers, adoption of innovative delivery mechanisms, difficulty in accessing inputs and reduced farm labour. Farmers were forced to adopt information technology to enhance communication among themselves and other stakeholders. To protect and safeguard livelihoods within the agricultural system, the study recommends that the government increases spending on social safety nets for urban and peri-urban farmers, reform agricultural finance and improve financial support to smallholder farmers. Key words: COVID-19, Agriculture, Urban, Peri-Urban, Food Security, Information Technology, Safety Nets

ICT and academic transformation in universities

The Covid-19 pandemic transformed the way people interact, necessitating the global adoption of Information and Communication Technologies (ICT) as both established and emerging resources. Although the University of La Guajira had been integrating face-to-face and virtual modalities, resistance was identified among the teaching staff. This research aimed to clarify the role of teachers in the use of these technologies within teaching and learning processes, employing a quantitative, descriptive approach and a non-experimental field design. The study population consisted of 1,062 students, and the sample included 282 students. Data collection was conducted via a Likert scale questionnaire, which obtained a reliability of 0.859 through Cronbach's Alpha. The study concluded that teachers demonstrate command of technology, utilize basic support equipment, and provide procedural support through explanations, collaboration, guidance, and motivation to enhance performance in accordance with the individual needs of each student.

Strategies Adopted by Commercial Banks to Enhance Customer Retention in Kenya

Customer retention is increasingly being seen as an important managerial issue, especially in the context of a saturated market or lower growth of the number of new customers. The purpose of the study will be to assess the influence of strategic responses by commercial banks on customer retention in Kenya, the case of Kenya Commercial Bank Kisii branches. The data was coded to enable the responses to be grouped into various categories. Data collected in this study was quantitative. The quantitative data was analysed descriptively using Statistical Package for Social Statistics. The findings were presented by the use of frequency distribution tables. The study sought to establish the strategic responses adopted by commercial banks in Kenya to enhance customer retention. The study deduced that the level of service quality in the bank was high. The study established that technology adoption affected customer retention to a moderate extent. To a moderate extent, the bank had adopted new technologies on time, adoption of new technologies had improved the task completion rate among staff, adoption of information technologies had improved the bank’s agency banking management, adoption of information technology had increased the modes of service delivery in the bank and adoption of information technology had improved the portability of the bank’s services internationally. The study further established that product differentiation had been adopted by the banks to a moderate extent. To a moderate extent, the Banks had well-differentiated financial products from other banks; the bank had a well-differentiated market segment from other banks; The Banks had unique financial products for their customers and financial product differentiation has allowed the bank to position itself better on the market. The study concluded that customer relationship management strategy had affected customer retention. Commercial banks had created a platform to manage interactions; the interaction system with customers had improved customer satisfaction levels; the interaction system with customers had reduced the number of customer complaints; and the interaction system with customers had enabled the banks to learn the expectations and needs of its customers. From the findings, it was evident that customer relationship management had affected customer retention; thus, the study recommends that commercial banks should improve customer satisfaction, interaction with customers and systems to know their needs. Technology adoption, commercial banks should adopt new information technologies which would meet customer needs and improve efficiency in the banking industry in Kenya.

The activities of creating and valuing English digital textbooks in the process of teaching

Digital textbooks can play an essential role in representing a school discipline’s educational content through their interactive and multimedia features. The goal of the present research is to critically analyse some types of interactive educational resources developed using the MDIR Constructor 2.0 application to value English digital textbooks in the process of teaching. A content analysis of computers as an approach to language learning has been introduced by many researchers in the last few years. The current paper aims to show the impact of digital textbooks in the field of English language learning and provide examples of how the digital textbook might complement various classroom exercises to promote student-centred learning and individualization in language learning. First of all, the adoption of information and communication technology in the educational process in our country will be discussed. Secondly, an extensive review of a series of scientific studies about computer involvement in a language-learning environment will be examined. And finally, the practical aspects regarding the development of some interactive educational resources within the digital textbook for English language level A 1.2 will be presented.

Peer Pressure, Information Technology Adoption, and Bank Performance

Manuscript type: Research paper Research aims: The study examines cross-sectional dependence among banks to invest in information technology-related assets. We also analyse the short- and long-term impacts of information technology (IT) adoption on banks’ profitability and the variations in effects between early and late adopters. Design/Methodology/Approach: The study uses autoregressive distributed lag (ARDL) with dynamic fixed approach, standard fixed-effect ordinary least square and random effect model with double clustering regressions. Research findings: The study finds a positive effect of peer pressure on a bank’s investment in IT assets. It also documents that IT adoption reduces short-term profitability, but the joint effect of early adoption increases both short- and long-term profitability. Theoretical contribution/Originality: The study contributes to the banking and technology adoption literature by showing the evidence on a positive and significant effect of peer pressure on IT adoption. Practitioner/Policy implications: The findings are significant for the banking sector’s policy makers in emerging economies. Research limitation: The findings may not be applicable in the context of a developed economy with a strong IT infrastructure.

Rancang Bangun Sistem Informasi Pengelolaan Pengangkutan Sampah Berbasis Web

This study discusses a web-based waste management transportation information system that adopts effective waste management concepts and strategies with the principle of reduce, reuse, recycle (3R) as a priority in waste management. The purpose of this research is to enhance public participation in waste management by providing relevant information, services, and resources through a website. The main features of this system include the management of community data, waste data, personnel data, and transaction data. Black box testing was conducted to ensure that the system's functionality complies with the specified requirements. The results of the testing demonstrate that the system operates effectively and is ready for comprehensive utilization. By adopting information technology in waste management, this system has the potential to improve efficiency, effectiveness, and environmental awareness, thus contributing to addressing waste management challenges sustainably.

PERANCANGAN SISTEM INFORMASI PENJUALAN PADA TOKO BUKU BINA MEDIA SARANA BERBASIS WEBSITE

Bina Media Sarana bookstore needs to adopt information technology to enhance the efficiency and quality of its book sales services. In this context, the author designs a website-based sales information system to optimize the store's operations and expand its market reach. This study aims to design an effective and practical sales information system for the bookstore. Through needs analysis, intuitive user interface design, structured database development, and website-based system implementation, these objectives can be achieved. The sales information system enables customers to make online book purchases through the store's website. Additionally, it assists the store owner in inventory management, order processing, sales analysis, and shipment tracking. By implementing this system, it is expected that Bina Media Sarana Bookstore can improve operational efficiency, enhance the quality of customer service, and expand market reach through online presence. Furthermore, this system provides a competitive advantage for the store in the increasingly competitive book sales industry in this digital era.

REFORM OF PUBLIC SERVICE PROVISION SYSTEMS: WORLDWIDE EXPERIENCE

Ukraine's orientation towards European and Euro-Atlantic integration, effective operations, and the recovery of Ukraine during wartime and the post-war period require reforms aimed at providing public services in modern conditions, aligning their provision with relevant standards, and improving their quality. This publication addresses the necessity of studying global practices in public service delivery to develop recommendations for enhancing their quality under contemporary circumstances in Ukraine. The analysis conducted in the publication can be summarized from several perspectives: Decentralization: the degree of decentralization was different. Where governments were concerned with maintaining same and equal access to services, such as in education services in France and Austria, strong central control was maintained, and local authority was limited. Accountability: N. Flynn and L. Strehl expressed serious concern in their work about the confusion regarding who is accountable to whom, for what, and when. In the Netherlands, for example, it was unclear who would be responsible for the deterioration of the quality of public services at the municipal level if budgetary funds proved to be insufficient. Personnel Management: In all the countries considered at that time, there was an increase in investments in the development and training of public service providers. A growing customer-oriented approach was identified. However, not all training programs focused on service management and customer orientation. For instance, training to promote the development of an active citizenship formation was widespread, which was considered important for ensuring the provision of quality public services. Financial Management: Budgeting was a common practice, and there was a departure from traditional approaches to public sector budgeting. Overall, changes in financial management in all countries highlighted the importance of business planning and measuring the effectiveness of public authorities' activities. Interaction with the Private Sector: The authors found evidence that public services in many countries were disillusioned with market forces and market competition, often associated with the inability of markets to deliver promised improvements. As a result, in countries such as New Zealand, the Netherlands, and Sweden, policies began to emphasize non-competitive ways of enhancing the efficiency of public service organizations. Different reasons are cited from country to country. In the UK, for instance, a high level of expenses related to contracting and administering public service delivery contracts by private organizations was noted. Despite many changes aimed at improving the quality of public services, which were initially made to achieve specific political goals, there were also entirely objective grounds for implementing these changes. Factors driving and continuing to drive the necessity of introducing changes both to the public services themselves and to the management systems of their provision including: reduction of government expenditures in some areas and their increase in others; emphasis on the public as a client and customer choice; replacement of administrators with managers in the public service; blurring the lines between private and public sectors; demographic changes such as aging; introduction of performance management in public authority activities; adoption of information technologies in public authority activities; increased citizen discernment regarding public services; the influence of globalization on domestic markets; extensive privatization of state and municipal property.

Information technology in supply chain management: Perspectives from key actors in the Nigerian petroleum sector

This research examines the potential impact of information technology (IT) on supply chain management (SCM) in the Nigerian petroleum industry. Specifically, the study seeks to identify the IT systems utilized by the key actors in the industry, the challenges facing SCM operations, and the potential benefits of IT for addressing these challenges. The field survey used 266 individuals, comprising regulators, production units, transporters, vendors, and customers. The study employed inferential statistics, and hypotheses were tested using the chi-square statistical test. The findings reveal that enterprise social networks, real-time track and tracking systems, warehouse management systems, and electronic invoice and fund transferring systems are the IT systems most commonly utilized by the key actors in the Nigerian petroleum industry. However, monitoring and evaluation remain the most challenging area for IT development in SCM operations. The study recommends that the government implement policies that encourage the adoption of IT in SCM operations, as well as incentives to encourage industry players to digitize data. The original contribution of this research is that it identifies the key IT systems utilized by the actors in the Nigerian petroleum industry and the challenges facing SCM operations, as well as proposing policy recommendations.

Information Technology and Entrepreneurship Success in Bayelsa State, Nigeria: Small and Medium Enterprises (SMEs) Perspective

The paper examined relationship between information technology and entrepreneurship success in Bayelsa State. Specifically, the study is to examine the relationship between information technology and SMEs success in Bayelsa State, and the challenges of adopting information technology for entrepreneurship success in Bayelsa State. This paper adopted the quantitative research approach and adopting cross-sectional survey design which involve multiple SMEs in Bayelsa State. Population for this study consist of fifty (50) entrepreneurs in Bayelsa state. A self-designed questionnaire was modified and adopted as the instrument of primary data collection, which was previously used by Olusegun (2015), with an overall reliability coefficient of 0.64 for all question items in the Likert-5 response scale instrument. Data collected was analyzed adopting descriptive analysis for the socio-economic data and Pearson Moment Correlational Coefficient as the inferential analysis. The result shows that there is an empirical link between information technology and SMEs success in Bayelsa State, and there are visible challenges in adopting information technology for entrepreneurship success in Bayelsa State. In Conclusion, the use of information technology to small business operations has had a significant positive influence on entrepreneurial practices from the viewpoints of SMEs in Bayelsa State, Nigeria. The paper recommended that the government need to provide entrepreneurs sufficient funding so that they may employ modern technologies in their small businesses, which will help them expand.

Characteristics of crises resilient organizations in the hospitality and tourism industry

PurposeCOVID-19, like many previous crises, proved once more that some hospitality and tourism organizations are more crises resilient than others. Despite increasing frequency and magnitude of crises, little is known about the features of crises resilient organizations and mitigation strategies they adopt. If the characteristics of such resiliency are identified, those strengths might be targeted. Hence, the purpose of this study is to identify characteristics of crises resilient organizations by analyzing the interface between different organizational characteristics, recovery strategies they adopted and impacts of COVID-19 on individual hospitality and tourism organizations.Design/methodology/approachA global sample of 202 respondents from 20 countries and four continents, representing different sectors of the hospitality and tourism industry, participated in the survey. Descriptive analysis and cluster analysis were used to rank the items and group hospitality and tourism organizations based on their crises resiliency.FindingsService quality, loyal customers, branding, high paid in capital, domestic market base, hygiene and safety image, information and communication technology adoption, product and market diversification and restructuring debts emerged as major characteristics and strategies of crises resilient organizations. Using cluster analysis, four different groups of organizations were identified. Based on the impacts of COVID-19 on these organizations, Cluster-1 emerged as significantly more crises resilient, whereas Cluster-4 organizations were significantly more vulnerable to crises. Their characteristics and mitigation strategies they adopted were discussed.Research limitations/implicationsThe paper not only identified features of crises resilient organizations and successful mitigation strategies but also measured their impact on various performance indicators. Future studies might use characteristics, mitigation strategies and performance indicators identified in this study.Practical implicationsBased on the findings, tourism organizations would focus on strengthening characteristics and implementing strategies that make crises resilient organizations. Public bodies and destination management would also set their decision criteria based on these findings to create a more resilient tourism industry.Originality/valueThis research not only identifies how hospitality and tourism organizations are affected by COVID-19 but also how these impacts change based on different organizational characteristics and strategies. Understanding which organizational characteristics affect the crises vulnerability of hospitality and tourism organizations might inform risk and crises management literature and structural design elements in tourism businesses, hence offer both theoretical and practical implications.

Challenges of Information Technology Adoption for the Micro and Small Enterprises

Challenges of Information Technology Adoption for the Micro and Small Enterprises

Multivariate and geospatial analysis of technology utilization in US counties

We examine geographic patterns and socio-economic and social capital correlates of the adoption and utilization of information and communication technologies (ICTs) in 3,108 counties of the United States. Access and use of ICTs are found to vary significantly among counties in metropolitan, micropolitan, and rural parts of the country. Clusters of high, moderate, and low ICT utilization counties are characterized by geodemographic and socio-economic attributes. Regression findings indicate that young dependency ratio, college education, working age population, and race and ethnic variables are major correlates of ICT use. We analyze and explain novel findings on associations of income, ethnicity, and social capital variables with ICT usage in light of the technology-use landscape in the US. Spatial bias and large sample size fallacy issues are addressed and policy recommendations to remediate the digital divide in US counties are provided.

Designing a Framework for the Appropriation of Information Technologies in University Teachers: A Four-Phase Approach

The implementation of Information Technology (IT) in university education encompasses multiple aspects, from the incorporation of accessible technologies to the disruptive transformation of learning through emerging technologies. This article proposes a conceptual framework that describes four phases of IT adoption by university teachers: Technology Adoption, Online Collaboration and Feedback, Technology Exploration and Experimentation, and Adoption of Emerging Technologies. Each phase is detailed, starting from the integration of accessible technological tools to the incorporation of emerging technologies such as artificial intelligence, virtual and augmented reality, to create innovative and transformative learning experiences. This article is based on bibliographic references that support each phase and underline the importance of personalizing learning, promoting interaction between students and teachers, and applying project-based approaches to enrich the educational process

A Study on Challenges to Information Technology Adoption within Small and Medium Enterprises in Growing Town: An Analysis of Technology Inclusion in Malawi

A Study on Challenges to Information Technology Adoption within Small and Medium Enterprises in Growing Town: An Analysis of Technology Inclusion in Malawi

Competitiveness based logistics performance index: An empirical analysis in Organisation for Economic Co-operation and Development countries

Logistics, beyond being a strategically important function for global supply chains, is a sector of considerable size in terms of the global economy. Thus, economy-wide logistics capabilities have a strategic impact at the national level, supporting countries to achieve a global competitive advantage. For this reason, the logistics performances of the countries not only show the success of using their existing logistics capabilities but also provide significant indications about their competitiveness at the global level. Due to this strategic impact, this study aims to deal with the logistics performances of OECD countries from the perspective of competitiveness and to determine the competitiveness-based logistics performance index (CB-LPI). For this purpose, data envelopment analysis has been applied with two different techniques. The input variables are the Global Competitiveness Index, and the output variables are the Logistic Performance Index. In this empirical study, 7 inputs (infrastructure, skills, product market, financial system, information and communication technology adoption, business dynamism, innovation capability) and 6 output variables (Customs, Infrastructure, International shipments, Logistics quality and competence, Tracking and tracing, Timeliness) have been used. This study is handled in a total of 5 periods. These periods are 2010, 2012, 2014, 2016 and 2018. As a result, it was determined that the competitive logistics performances of 8 countries (Australia, Germany, Italy, Mexico, Poland, Portugal, Spain, and Turkey) were at the level of full efficiency in each period in the application of both techniques. In addition, the CB-LPI covering all OECD countries has been established. Based on the scores obtained, country-based suggestions for countries have been developed.

Robotics and Automation with Artificial Intelligence: Improving Efficiency and Quality

The industrial and technological revolutions are accelerating globally as a result of the widespread adoption of new information and communication technologies like artificial intelligence (AI), the Internet of Things (IoT), and blockchain technology. Government, business, and academia are all paying close attention to artificial intelligence. In this study, a selection of well-read articles on artificial intelligence from recent publications is examined. The focus of this study is to offer an analysis of artificial intelligence using integrated industry information. It provides an overview of the extent of artificial intelligence using background information, motivating factors, technological advancements, and applications, as well as rational predictions for its future. This study can contribute to the field of artificial intelligence research and offer crucial knowledge to real-world practitioners. This study's key contribution is its clarification of the current state of the art in AI for further research.

The Role of Social Infrastructure in ICT Adoption Program: A Perspective from the Indonesian Regional Innovation System

Information and communication technology (ICT) adoption is nowadays regarded as an important program due to the fourth industrial revolution across the globe. In this study, we aimed to fill the literature gap by scrutinizing the role of social infrastructure in ICT adoption programs, which is still not much discussed. A perspective of regional innovation systems (RIS) was used because RIS key components resemble the concept of social infrastructure. We measured the implementation of the ICT adoption program in 19 cities in Indonesia by clustering them into two groups (strong and emerging innovators). To determine which social infrastructure indicators are most important in explaining the grouping, especially the strong one as the best practice, we additionally measured the F-test and t-test. The clustering results showed that cities in strong innovator clusters have homogeneously high performance in terms of the number of collaborations, local communities, and products that meet international standards. We suggest that such three indicators be taken into consideration in policymaking at the regional and national levels to improve the performance of the ICT adoption program.

The impact of digital technologies on business competitiveness: a comparison between Latin America and Europe

PurposeThis study aims to examine how the adoption of digital technologies affects the business competitiveness of countries in Latin American and European countries.Design/methodology/approachThis study used a structural model based on factors representing the pillars of the Global Competitiveness Index: financial system, adoption of information and communication technologies (ICT), skills, labor market, product market, macroeconomic stability, business dynamism and gross domestic product (GDP) purchasing power parity (PPP) as a percentage of the total world value. The authors considered 17 Latin American and 28 European countries. The model was analyzed by partial least squares-structural equation modeling.FindingsICT adoption in Latin American countries is a strong predictor of business dynamism (66% of the variance), skills (81% of the variance), product market (75% of the variance), labor market (42% of the variance) and financial system (49% of the variance). Similarly, ICT adoption in European countries is a strong predictor of business dynamism (35.6% of the variance), skills (72.2% of the variance), product market (51.6% of the variance), labor market (81.7% of the variance, but with a negative path coefficient) and financial system (38% of the variance).Practical implicationsLatin American countries should create policies to build skills to increase ICT adoption, and improve business and labor market dynamism. A theoretical implication is that the authors propose two structural models based on the GCI that best explains competitiveness in Europe and Latin America.Originality/valueUsing GCI data, the authors present empirical evidence on the predictors of competitiveness across 17 Latin American and 28 European countries with a special focus on the adoption of digital technologies.