Administration Service System Research Articles

Analisis Kinerja Pegawai Dalam Memberikan Pelayanan Administrasi Kepada Masyarakat Di Desa Semangat Dalam Handil Bakti Kabupaten Barito Kuala

Performance can be known and measured if an individual or group of employees or employees have criteria or benchmark success standards set by the organization. Performance can also be said to be the product of doing something related to a job, position or role in an organization with a maximum sense of responsibility, dedication and loyalty. The performance referred to in this research is all the power and efforts made by employees in providing administrative services to the community. This expected performance is reflected in three aspects, namely, (a) the cognitive aspect, namely the employee's understanding of the administrative service system to the community, (b) the effective aspect, namely the performance of employees in service, is the efforts made by employees to accept and create harmonious interpersonal relationships with the community, (c) the performance aspect is everything that employees do in using their physical bodies in acting so that they can provide good service. best for society

PERANCANGAN SISTEM INFORMASI PELAYANAN ADMINISTRASI PENDUDUK PADA KELURAHAN LEMBANGSARI

The smallest government agency at village level is the sub-district office, which is an agency that processes population data, especially in the process of making Family Cards (KK), Birth Certificates, Death Certificates, Immigrant Certificates and Moving Certificates. To be able to improve population data collection and its reports to higher agencies, namely sub-districts, steps are needed to develop a data management system. The aim of this research is to analyze the running system and design a computerized information system. The data collection methods used in this research are direct observation, interviews, literature, and analysis methods and system design using UML. The administrative service system in Lembangsari sub-district still uses ledgers to input data for letters that have been created. Searching for the letter file to be created is still experiencing difficulties due to the accumulation of files. Mail files that have been created are prone to being lost. Therefore, a follow-up information system that utilizes information technology will help collect data on the population of a sub-district, especially in the process of collecting population data, Family Cards (KK), Birth Certificates, Death Certificates, Immigrant Certificates and Moving Certificates to be more effective and efficient.

Towards Industry 4.0: Innovation of Digital-Based Academic Administration System in Islamic Religious Universities

The Industry 4.0 era demands digitalization in all fields, including public services in the higher education sector. This research aims to develop a digital-based academic administration service system. The research was conducted at the Faculty of Tarbiyah and Keguruan Sciences, Institut Agama Islam Negeri Palopo. The development method used was Rapid Application Development (RAD), with stages of requirements planning, system design, development and feedback collection, and product implementation. This research involved staff or education personnel and web developer experts. Data were collected through observation and validation questionnaires and analyzed descriptively using percentage techniques to determine validity. Product validity was tested by expert web developers through analysis using the Aiken V formula. This research provides an important understanding of the importance of digitalization in improving the efficiency and quality of academic administration services in the digital era. The results of this study provide a significant contribution to developing a digital-based academic administration service system and can be a foundation for further research and development in the future. This research significantly impacts academic administration practice by contributing to a digital-based service system. These findings can be the basis for further research and development on optimizing academic administration services in the digital era.

Digital Services of Public Government Administration In The Industrial Revolution 4.0

Introduction: Technology and the Industrial Revolution 4.0 have enabled the development of e-government for faster and more effective services. However, its implementation still needs to be improved, particularly regarding legal certainty.. Purposes of the Research: This study aims to analyze the legal uncertainty that occurred in the implementation of e-government in the Industrial Revolution 4.0 era. Methods of the Research: This research is normative legal research with a statutory and conceptual approach. The primary legal materials in this research include the 1945 Constitution of the Republic of Indonesia and the laws governing State Government administration. Secondary legal materials include books, articles, and research results. Non-legal material includes all non-legal studies related to electronic-based State Government Administration systems / e-government.Results of the Research: The study results provide an analysis of the constraints that occur in the implementation of Digital Government Administration. There needs to be an evaluation of the government's readiness in the e-government system, the affordability of the internet, the availability of server capacity that can accommodate many data, and the electronic devices used do not meet standards. It is suggested that the government must provide all technical and non-technical aspects that can support e-government performance as well as provide human resources who are experts in their fields, so that the government administration service system complies with the General Principles of Good Government (AUPB). It can be realized promptly by the principle of legal certaint.

Modernisation of the national system of administrative services in Ukraine, caused by the Russian-Ukrainian war

The relevance of the study is conditioned by the fact that in the context of a full-scale invasion, the level of efficiency of citizens’ exercise of their constitutional rights decreases, specifically, this concerns the functioning of the mechanism for providing administrative services. The purpose of this study was to identify the current issues in the sector and to find ways to overcome them. For this purpose, such methods as logical analysis, formal legal analysis, legal hermeneutics, dogmatic analysis, functional analysis, and others were employed in this study. It was found that the migration processes caused by the war in Ukraine require a complete revision of regulation and the development of a legislative framework and mechanism for the provision of services by public authorities in this area. This necessity is conditioned by the current state of regulation of migration services in electronic format, which needs to be improved and indicates gaps and shortcomings that need to be addressed. It was noted that one of the problems is insufficient legal regulation and funding of state bodies, which also reflects the existence of problems in the provision of electronic services. The findings indicated the current lack of development concept and action plan to improve the provision of migration services in an electronic format. The essence of the process of administrative service provision, which affects decentralisation and the work of relevant bodies, was covered. In this context, the factors that influence the speed of provision of such services were identified by analysing the scientific positions of scientists. The terms “administrative legal instrument” and “administrative service” were considered. The practical value of the recommendations provided lies in their possible use by public authorities and the legislator to eliminate the existing problematic aspects in the regulatory framework and by administrative service providers to improve the efficiency of this mechanism under martial law

Transformation of Kebun Kelapa Village Administration with Platform as a Service (PaaS) Cloud Computing

Villages, as the smallest part of the government administration system in Indonesia, are required to be able to follow technological developments and continue to improve their ability to manage village population administration data. Currently, the village is in the administrative service system. The villagers are still conventional; this affects village devices and villagers, where human error is common, as well as waste of time and costs. So it takes the use of the right technology to overcome this. Cloud computing is a paradigm that allows users to access information electronically using fixed devices or mobile devices connected to the internet network. Cloud computing offers PaaS (Platform as a Service) collaboration, on-demand services,and anytime, anywhere access capabilities. With cloud computing, digital village systems can be built. To be able to use the service, the village government must first subscribe to a cloud service provider.Based on the test results, it can be concluded that the implementation of Kebun Kelapa Village administration provides convenience in processing village population data, reduces village operational costs, and can provide more optimal administrative services to villagers, especially Kebun Kelapa.

PENERAPAN E-CRM DALAM PERANCANGAN SISTEM INFORMASI EKSPEDISI BARANG PADA PT. CAHAYA CEMERLANG

PT Cahaya Cemerlang is engaged in the delivery of goods and documents to all corners of Indonesia. Increasing competition in the business world, makes companies think of an appropriate strategy, in order to win the competition. One of them is by creating a close relationship between companies and consumers by providing a fast and precise administrative service system. We need a system that can handle this problem by creating a website-based application using E-CRM (Electronic Customer Relationship Management). The formulation of the problem is how to design a system to improve its performance so that this expedition system can be superior. The purpose of this research is to design the delivery of goods so that it is more organized and can run well by using E-CRM (Electronic Customer Relationship Management). The result is an application that is made according to plan, which can be accessed by both the company and the customer.

Agricultural socialized services to stimulate the green production behavior of smallholder farmers: the case of fertilization of rice production in south China

Introduction: This study investigates the impact of Agricultural Socialized Services (ASSs) on the green production behavior (GPB) of smallholder farmers in the main rice production region of southern China. The research aims to address the gap in understanding the relationship between ASSs and the adoption of sustainable agricultural practices by smallholder farmers.Methodology: Data was collected from 741 smallholder farmers in Hunan, Jiangxi, and Zhejiang provinces using a structured questionnaire. A probit model was employed to examine the relationship between ASSs and smallholder farmers’ GPB.Results and Discussion: The study revealed that ASSs have a significant and positive impact on smallholder farmers’ GPB. Farmers who received ASSs tended to adopt more sustainable agricultural practices such as using organic fertilizer and soil-tested formula fertilizer. The findings of this study have important implications for policymakers. The results suggest that policymakers should prioritize the development of services to agricultural producers and strengthen Agricultural Service Systems. This can be achieved through optimizing the public administration service system, establishing joint service organizations, and creating a good financial and legal service environment. By doing so, policymakers can promote the adoption of sustainable agricultural practices and the overall development of the agricultural sector.

APLIKASI E-GOVERNMENT PELAYANAN ADMINISTRASI KEPENDUDUKAN PADA DESA SUMBER MULYA KABUPATEN MUARO JAMBI

Desa Sumber Mulya is a village located in the North Bahar District, Muaro Jambi Regency. The population continues to grow every year in Desa Sumber Mulya along with the demands of the community both inside the village and outside the village for population administration services which of course demand to switch from a manual data collection system and population administration service to a more advanced administrative service system efficient and effective administrative data collection of its citizens. The purpose of this research is to make the population administration service system better and easier in terms of data processing. The input requirements include population data, social assistance data, and certificate data. The process needs are population data processing, social assistance data processing, and certificate data processing. Meanwhile, the output needs are in the form of population data reports and reports of certificates that have been processed previously. This web-based application is built to assist the Desa Sumber Mulya government in serving the activities of recording births, deaths, marriage certificates, and statements of introduction for family cards, identity cards, temporary resident certificates, residents moving in and out and collecting data on social assistance. So that the expected results in this study are to facilitate the population administration service system so that it is effective and efficient.

Study of the Prosperous Pedati Cooperative Administration Service System One-Stop Administration System Office Makassar city

Basically every human being needs service, it can be said that service cannot be separated from human life. This study aims (1) to find out the description of the cooperative administrative service system for the Prosperous Peddler Cooperative in Samsat Makassar City. (2) To analyze the factors that support and hinder the administrative service system for the welfare cooperative cooperative in the Samsat city of Makassar. The type of research used is qualitative with data collection techniques through observations, interviews, and documentation with data analysis using data reduction techniques, data presentation, and drawing conclusions. The results of the study explain that the administrative service system in an institution, especially in the welfare cooperative, of course, the main concern is human resources. To provide services to consumers, reliability and professionalism in providing a service quickly, accurately and satisfactorily are needed in order to create customer satisfaction.

Rancang Bangun Sistem Informasi Pelayanan Administrasi Model Desa Cerdas Berbasis Web di Desa Mumbang Jaya

The use of information technology in Mumbang Jaya Village which is located at Jl. Radin Intan No.49, Mumbang Jaya, Jabung, East Lampung Regency, South Sumatra 34184 with a population of 10470 people with 226 heads of families known to problems such as conveying information to the community in the form of activities and announcements are still carried out using notice boards or using pamphlets, so that the impact that arises is the high operational costs and information coverage which is limited. Another problem is that the process of processing villagers' data and information on letter requests that are carried out is still done manually, such as residents having to come to the village office to apply for letters based on the required file, this has an impact on the slow process and can cause data collection errors.The method used in the research is extreme programming based on a brief history that software development is widely used for faster development by covering the stages of planning, design, coding and testing. The system is built using php programming language and Mysql database which aims to facilitate or implement the use of website technology to obtain information in urban villages. The results of the study are in the form of a population data administration service system and complaints services with a smart village model to provide convenience in conveying important information to the community. The implementation of the population administration information system using a web-based government to citizen model produces a system with three main features, namely requests for letters, complaints, criticisms and suggestions and can see information about the village.

Legal regulation of relations on payment for administrative services

Introduction. Relations on payment for administrative services need the attention of Ukrainian scholars, the government and lawmakers. Currently this area is not streamlined in Ukraine. Many administrative services are either unreasonably free or have meager fees. As a result, budgets of local self-government authorities, which provide the bulk of administrative services, do not receive necessary compensation payments. Aim of the article. The aim of the article is to draw the attention of scholars and practitioners to the problematic issues of payment for administrative services. This is relevant because the appropriate funds are an important condition for ensuring the sustainable functioning of the system of administrative services, including centers on administrative services provision, digital infrastructure and so on. At the same time, there is a lack of scientifi c developments and coherent practical approaches to the legal regulation of the relations on payment for administrative services. Results. The article compares taxes / taxation with administrative fees to clarify the nature of a dministrative fees. This fee is primarily compensatory. As for services free of charge for consumers, appropriate calculations are needed to understand the amount of state compensation to local self-government authorities in the case of delegation of relevant powers. It is necessary to ensure in practice the adequacy of amounts of administrative fees, as well as the sustainability of the system and the timeliness of updating these amounts. In addition, it is necessary to eliminate the conditions that sometimes make it possible to collect dubious payments for administrative services in Ukraine. The article compares the relevant legislative initiatives that are being considered by the Parliament. Conclusions. It is concluded that payments for administrative services are primarily compensatory in nature for consideration and resolution of certain case. The amount of the fee should not exceed the cost of providing administrative services, as authorities are already supported by taxes. The compensatory function of an administrative fee plays an important role in ensuring the sustainability of the system. For Ukraine, the experience of such countries as Poland, the Czech Republic and Germany in the legislative regulation of administrative fees is relevant, with the defi nition of specifi c amounts of administrative fees directly in one Law «On Administrative Fees». Therefore, we consider the draft law 4380 worthy of support. Finally, this issue for the future should be studied even more deeply by scholarsadministrators and specialists in fi nancial law. Key words: administrative services, payment for administrative services, administrative fee

AHMET MİTHAT EFENDİ ROMANLARINDA MEMURİYET VE YÖNETİM ALGISI

Ahmet Mithat Efendi, who discussed the social, cultural and administrative structure of the period through his works, was one of the most prolific writers of his time. Focusing on public education, Ahmet Mithat Efendi wrote about different subjects such as Westernization, social life, education, women’s education, marriage, superstitions, slavery, minorities and he aimed to be didactic through his characters. The stories and novels penned by Ahmet Mithat Efendi addressing the social and political structure, serve thus as a source of information on the society of his time.
 This paper seeks to analyze the perspective on the administration and civil service system in the novels of Ahmet Mithat Efendi as well as the positive and negative criticisms in these novels; and to provide insights into the social and political structure of the period. To that end, it examines the following works of Ahmet Mithat Efendi that are relevant for the research subject: Felâtun Bey ve Rakım Efendi, Paris'te Bir Türk, Esrâr-ı Cinâyat, Müşahedat and Jön Türk. This paper concludes that civil service was as a respectable profession in the Tanzimat period, that degenerated due to the unsuitability of people in this profession and lack of professional discipline. While Ahmet Mithat Efendi made some criticisms in his works on administration, he nevertheless never extended criticisms to the sultan to include any negative expression on his person.

Public Service Innovation Population Administration Service System in Inland and Border Areas North Kalimantan (SIPELANDUKILAT)

Border areas and new expansion areas are both often undeveloped areas, with limited facilities and infrastructure, far from urban centers or government, and with high inequality and poor availability of public services. In 2019, Sipelandukilat won the Top 45 Innovation award from the Ministry of State Apparatus Utilization and Bureaucratic Reform (KEMENPANRB). The purpose of this study was to describe the Sipelandukilat service innovations and identify the supporting and inhibiting factors of this innovation program. Descriptive qualitative methods were used, with data source triangulation. The results demonstrated that the implementation of the Sipelandukilat innovation program has gone well, although improvements are needed, especially for areas that have limited internet networks. There were eight factors driving the development of the Sipelandukilat innovations, but financial and demographic factors were the most important. Meanwhile, there were two factors that hindered the innovations, namely the risk aversion cultural factor and the inability to deal with risk and change.
 Keywords: new expansion areas, innovation attributes, supporting and inhibiting factors of innovation.

Design e-Office Application for Population based on Cloud Computing

Information and communication technology in the field of population e-office is very useful in supporting the process of data management, information, facts, distribution, and knowledge. The purpose of this research is to build a population e-office application that can produce time, cost and energy effectiveness. This research was developed using an open source-based online administration service administration system method with a cloud computing approach, so that it can be used to collect community data, business permits, recommendations, and administrative handling related to the community in the village. The results of this study indicate that in the existing village administration service system in general, the community and village officials deal with data through applications available for each of these sections separately. The exchange of data between departments, if needed, is still based on paper notes that are delivered from one section to another, it is hoped that this will not happen again with this research. A structured public service administration system architecture can be managed by this system and allows data to be shared in the system.

Наукові категорії «альтернативне оскарження» та «адміністративне оскарження» в контексті оскарження у сфері державної реєстрації

The article deals with categories of “alternative appeal” and “administrative appeal” in domestic and foreign legal doctrine, as well as under the prism of the appealing procedure in the field of state registration. The author emphasizes that etymologically the problem is to determine the legal nature of the procedure for appealing against decisions, actions or inaction in the field of state registration of real estate and business: whether it is alternative, administrative or mixed. The researcher comprehensively uses the methods of comparative law and philology, so this research is intersectoral and interdisciplinary. The article also analyzes the general state of modern jurisprudence’s categorical apparatus by studying some scientific definitions of “alternative appeal” and “administrative appeal” terms to determine the essence of an out-of-court appeal in the field of state registration procedure. The author explores different interpretations of such a term as “alternative appeal” in the institutional context of administrative law and administrative process. The scientific paper notes the existence of scientific concepts on the synonymy of such terms as “alternative appeal”, “extrajudicial appeal”, “pre-trial appeal”, “non-traditional appeal”. The researcher considers some scientific interpretations of administrative appeal in the context of Ukrainian system of administrative services’ historical and social reforming. The article also lists the basic principles of an out-of-court appealing procedure in the field of state registration as well as it has signs of alternative and administrative appeal mechanisms. There is information about the competence and positive features of special advisory structures of the Ministry of Justice of Ukraine and its territorial offices – boards that consider complaints against illegal decisions, actions or inaction of administrative service providers in the field of state registration. The author summarizes that the procedure for appealing against decisions, actions or inaction of state registrars is extrajudicial, administrative and alternative (alternative to litigation).

Perancangan Sistem Pelayanan Administrasi Kependudukan dalam Menunjang Digitalisasi Desa

Implementation of Village Digitization is a program that is currently being pushed by the central government to advance village governments in developing governance and services provided to the community, this also encourages Pagerwangi Village in West Bandung Regency to be able to carry out village digitization. The program implemented by the Pagerwangi Village Government is a village administration service system in collaboration with the Village Development Study Center which aims to make it easier for the community to receive services provided by the village government, one form of the village administration service system designed by the Pagerwangi village government. related to correspondence needed by the community in the hope of being more affective and efficient than the previous service. The village administration service system is currently still in the drafting process because there are still some shortcomings and obstacles faced so that it takes time to be applied to the community

Досвід Грузії у сфері ДРАЦС та можливості його використання в Україні

Розглянуто досвід Грузії у розбудові механізму надання адміністративних послуг у сфері реєстрації актів цивільного стану. Доведено перспективи адаптування досвіду Грузії для України. Визначено необхідність введення у вжиток критеріїв якості послуг, що надаються владою громадянам в органах ДРАЦС.

Формування системи оцінки якості надання адміністративних послуг

Зазначено, що у сучасній практиці найчастіше використовують розуміння того, що комплексний показник якості має бути представлений як сукупність показників якості послуг і якості обслуговування. Зауважено, що система оцінки якості формує комплекс критеріїв, що охоплює всі можливі сторони, а критеріями є показники, які є підставою для встановлення стандартів надання адміністративних послуг, і за якими можна визначати, наскільки при наданні конкретної послуги є задоволеними потреби та інтереси громадянина та наскільки адекватною і професійною є діяльність адміністративного органу. Визначено, що новітні моделі публічного управління орієнтовані передусім на те, щоб створити гнучку й результативну ринково орієнтовну систему, стратегічно спрямовану на клієнта – громадянина. Відомо, що призначення оцінки якості адміністративних послуг – це підвищення якості самих послуг. Підсумовано, що на зміну адмініструванню має прийти менеджмент із його ідеологією, методологією, передовими підходами та технікою, а оцінка якості надання адміністративних послуг повинна здійснюватися на основі сформованих критеріїв, щоб мати змогу оцінювати та стандартизувати процеси надання цих послуг.

Modification of District Integrated Administrative Services (PATEN) and Super Service Delivery Models at Polewali Mandar

In order to realize the demands of the community in service, the government will seek several things to improve the quality of services provided by bringing up a policy. To produce a quality policy requires good cooperation by the local government. Improving public services to optimize services in the regions can be done by reforming the administration at a level that is directly dealing with the community, namely at the sub-district level and implementing innovation. The innovation in question is the sub-district integrated administrative service system (PATEN). PATEN is held with the aim of realizing the sub-district as a community service center and becoming a service node for the one-stop integrated service agency/office (PTSP) in the district for sub-districts whose geographical area will be more effectively and efficiently served through the sub-district. With a qualitative method, this research on the implementation of PATEN in Polewali Mandar was studied based on the concepts of communication, resources, disposition, and bureaucratic structure. Obstacles encountered in communication due to limitations in providing patent services to the public during the covid 19 pandemic, PATEN service providers were provided with training, related to disposition, clearer supervision standards were needed regarding the use and supervision of budgets by districts so that achievements and obstacles could be evaluated on a regular basis ; and simplification of standard operating procedures on aspects of bureaucratic structure.