During emergency care, when the patient has pain, it is one of the main duties of the dental surgeon to promote pain relief to the patient. Acute apical abscess (AGA) is one of the most common causes found in urgent care. They are odontogenic infections, consisting mainly of anaerobic microorganisms, which lead to pain and/or edema, and have the potential to diffuse through the cortical bone, with eventual lethal consequences. The present study aims to describe the case report of drainage of an evolved acute periapical abscess and its respective treatment at the Primary Care Clinic II (CAB II) of the Faculty of Dentistry of Pernambuco - University of Pernambuco (FOP/UPE). Where the patient complained of spontaneous, pulsatile, localized pain and edema. Endodontic intervention is essential for immediate symptom relief, and there is no consensus in the literature that establishes a care protocol in these cases. Even though there is no requirement for standardization of the protocol for emergency care, we conclude that it is of great importance to conduct a procedure that performs the drainage of the abscess to avoid systemic compromise.