Achieving Business Excellence Research Articles

Do diverse board structures affect intellectual capital? Transitional economic evidence

This study investigates the impact of board structures on the intellectual capital (IC) of Vietnamese commercial banks from 2007 to 2020, utilizing the generalized method of moments (GMM). The results indicate a significant negative relationship between board independence and IC. Moreover, the findings suggest that IC in financial institutions is influenced by the size of the board and the level of gender diversity. However, the research revealed that diverse foreign members on the board did not significantly impact IC in banks. Although this study revisits the correlation between board structures and IC, it is the inaugural endeavor to investigate the role of board structures in augmenting IC within an emerging market context. The conclusions drawn from this research illuminate how board structures serve as a governance mechanism for heightening IC. The research findings are expected to provide recommendations to bank managers in their ongoing efforts to achieve business excellence through implementing Total Quality Management.

Dizajniranje organizacione strukture kao pretpostavka ostvarenja poslovne izvrsnosti u proizvodnim preduzećima

In the contemporary business environment characterized by risk and uncertainty, manufacturing companies need to focus on improving quality in every single aspect of their business model, with a focus on reaching the level of business excellence. As the central dimension of organizational design, organizational structure has the status of important support for achieving business excellence in the following areas: the success of the quality management system, process management, orientation towards employees (their satisfaction and motivation), the development of partnership relations with suppliers and customers, supply chain management, innovation, and social responsibility. The goal of the research is to identify the parameters of the organizational structure which have the highest influence on the success of manufacturing companies in terms of achieving business excellence. The results of the research conducted on a sample of 94 manufacturing companies in the territory of the Republic of Serbia showed the statistically significant influence of the organizational structure on each of the business excellence determinants, whereby the following parameters have the most important role: specialization, coordination (based on a combination of mechanisms) and formalization (based on compliance with QMS requirements - Quality Management System and the ISO 9001 standards).

The Effect of Wearable and Tearable Climate and Weather on Wearable Technology

This article discusses the effect of wearable tearable climate and weather on wearable technology. Climate change refers to long term shifts in temperature and weather patterns, mainly caused by human activities, especially the burning of fossil fuels and unsustainable infrastructural development. Strategic environmental assessment (SEA) process can be broadly defined as a study of the impacts of a proposed project, plan, project, policy, or legislative action on the environment and sustainability. The significance of the work entitled “Sustainable Wearable Climate and Weather Management” is mainly confirmatory as it solves environmental and social problems. In this research, the SEA process has been aimed to incorporate environmental and sustainability factors into wearable climate and weather management includes climate change and control as an example like production and manufacturing process project planning and decision-making processes such as project formulation and appraisal of wearable climate and weather projects like wear and tear of dust-producing grinding chrome composite leather clad rollers and washers commonly used in seed-cotton Indian roller ginning machines, wastewater treatment process, rotating biological contactors, trickling filter bed, biomedical parts, marine biopolymers, Indo-Matsushita midget electrode (battery carbon rod) plant in 1979 at Tada, sustainable bridge, road, and sanitation structure, green building, nuclear power plant, cotton roller ginning plant and concrete that included policies, programs, plans, and legislative actions. Sustainable materials for manufacturing process development is a kind of development that meets the needs of the present without compromising the ability and efficacy of future generations to meet their own needs. Environmental Impact Assessment (EIA) process can be defined as the systematic study of the potential impacts (effects) of proposed projects, plans, programs, policies, or legislative actions relative to the physical-chemical, biological, bio-medical, cultural, and socioeconomic components of the total environmental product life cycle. The primary purpose of the EIA process is to encourage the consideration of the environment in the Organizational ’s wearable and tearable climate and weather management project planning and decision-making process and to arrive at environmentally compatible actions. The sustainable wearable climate and weather management process should include the integrated consideration of technical or engineering, economic, environmental, safety, and health, social, and sustainability factors to achieve business excellence as per post COVID-19 World Scenario. Before the National Environmental Policy Act (NEPA) process in 1970 in the USA, technical and economic factors dominance the World’s manufacturing process projects. The objective of the study is to conceptualize a training course module incorporating the SEA process for the Sustainable Environmental Wearable and Tearable Climate Change and Weather Control for the officers of Bihar Institute Public Administration and Rural Development (BIPARD), Patna, Bihar, India during the Research Year (RY) 2023-2024. The design of the study is cross-sectional. The limitation or recommendation of the study and check is to apply strategic environmental assessment process for sustainable environmental climate change and control towards sustainable development.

Importance of Strategic Environmental Assessment (Sea) Process and Environmental Health Impact Assessment (Ehia) Process Towards Sustainable Climate Change And Control

Importance of Strategic Environmental Assessment (Sea) Process and Environmental Health Impact Assessment (Ehia) Process Towards Sustainable Climate Change And Control

Role of learning organizations in business excellence in information technology companies

Learning-oriented organizations, which give precedence to acquiring, sharing, and applying knowledge, assume a pivotal role in assisting enterprises in managing it through this ever-changing landscape. This study investigates the link between learning organizations, business excellence, and organizational performance in India’s information technology (IT) sector. This study is a descriptive one and based on primary data collected from 384 employees working in IT companies in Bangalore. The findings revealed significant correlations between learning organization and business excellence (r = 0.922) and suggest that organizations with a strong learning culture tend to excel in business performance. Additionally, the study highlights variations in perceptions based on employees’ tenure, management level, annual revenue, and workforce size. The study revealed that learning organization significantly impacts the excellence of businesses (r2 = 0.851). The paper underscores the importance of fostering learning organizations in achieving business excellence and offers valuable insights for IT companies seeking to enhance their competitive edge. Further research in diverse contexts and industries is recommended to enhance the comprehension of the relationship between organizational learning and performance.

Stepping Toward Business Excellence: Building an Integrated and Efficient Enterprise Architecture System

In today's digital era, businesses face increasingly complex challenges. To achieve business excellence, organizations need to build integrated and efficient systems. Enterprise architecture (EA) is a comprehensive approach to designing and managing information technology and business structures in organizations. This journal aims to investigate the importance of building an integrated and efficient EA in achieving business excellence. We use a research methodology approach to analyze case studies and results related to EA implementation in several organizations. Our findings show that an integrated and efficient EA can provide benefits such as improved operational efficiency, cost savings, increased flexibility, and better decision-making. In this journal, we describe the methods used in building EAs, the results of EA implementation in organizations, and a discussion of the implications and resulting benefits. We conclude that building an integrated and efficient EA is an important step for organizations that want to achieve business excellence. An integrated and efficient EA in achieving business excellence. An integrated EA involves a comprehensive planning and design process, integration of systems and applications, effective data and information management, and necessary organizational changes. An integrated and efficient EA implementation can provide a number of benefits to an organization, including improved operational efficiency, reduced costs, increased visibility and accessibility of information, and better decision-making. However, the challenges and complexities associated with EA implementation need to be addressed through a holistic approach, stakeholder engagement, effective communication, and proactive change management.

The mediating role of strategic planning awareness in the impact of organizational innovation on business excellence in hospitals

PurposeEvaluating the operational outcomes of hospitals is critical concerns for hospital managers. The realization of these evaluations through the principles of Total Quality Management (TQM) is important so that decision-makers can base their decisions on rational grounds. To achieve TQM principles, hospitals need innovative processes that can adapt to changing patient expectations. Innovation activities that will lead to business excellence can be achieved with the strategic planning awareness of healthcare professionals. In this study, it is aimed to evaluate the effect of organizational innovation on business excellence and to reveal the role of strategic planning awareness in this relationship in hospitals.Design/methodology/approachThe data were collected using a quantitative questionnaire to 450 healthcare professionals working in private hospitals operating in Istanbul (Turkey). The data were analyzed using the AMOS (Analysis of Moment Structures) 23.0 and SPSS (Statistical Package for the Social Sciences) for Windows 25.0 program. In addition to the reliability analysis, confirmatory factor analysis was performed using the AMOS program to test the construct validity of the scales. The model established in line with the research hypotheses was tested with path analysis and mediator role analysis.FindingsThe results confirm that organizational innovation has a statistically significant and positive effect on strategic planning awareness and business excellence. In addition, it has been determined that strategic planning awareness has a statistically significant and positive effect on business excellence. Moreover, the research model confirms that strategic planning awareness plays a mediating role in the relationship between organizational innovation and business excellence.Research limitations/implicationsThe limitation of the study is that it was conducted only in private hospitals. A comparative study that includes the public health sector can further strengthen the research framework.Practical implicationsHospitals that invest in innovative activities can get the reward of their efforts as business excellence. However, this is affected by the strategic planning awareness of healthcare professionals. Research results present the role of strategic planning awareness on the way to business excellence led by organizational innovation. Achieving business excellence in complex and constantly changing environmental conditions depends on an appropriate strategic plan for hospitals. In order to achieve these goals included in the strategic plans, the education of healthcare professionals that contributes to their strategic perspectives should be supported and their participation in decision-making processes should be ensured.Originality/valueThe research contributes to the literature on the relationship between organizational innovation and business excellence in the health sector. In addition, revealing the role of strategic planning awareness of healthcare professionals in this relationship is the originality of the research. In addition, the research supports the literature that allows performance evaluation in hospitals to be carried out with a business excellence model based on TQM.

Experience in Intention to Buy: Engagement as a Mediation in Retail Skincare Product

The emergence of the number of skincare cosmetic retailers in Salatiga, Central Java, is one of the factors in which the percentage of women who are aware of the importance of skin health is increasing, especially since the causes of skin problems are currently various. It makes one of the retailers in Salatiga, namely G&G skin care cosmetics store, need to strengthen relationships with their customers to survive and achieve business excellence amid a competitive skincare market. This research was lifted from the curiosity of researchers regarding the significant influence of brand experience on the intention to buy products through G&G stores by using brand involvement as mediation. Data collection was carried out by distributing questionnaires to 100 respondents who had made purchases at G&G cosmetics retail at least once. The sample used in this research is judgmental sampling. The structural Equation Modeling (SEM) method with Partial Least Square (PLS) was applied in this study. Then, the result of this study shows that brand experience has a significant effect on the intention to buy a product, with the three indicators of brand involvement as mediation. Moreover, the results also show that G&G retail skincare brands need to increase their activation in brand engagement to attract and maintain relationships with their consumers in the long term.

Engaging Customers and Managing Customer Relationships

Marketing is about engaging customers and managing profitable customer relationships. Marketers aim to create value for customers in order to capture value from customers in return. The objective of the study is to discuss customer value, customer engagement, building customer relationships, and the various strategies and initiatives adopted by companies. Customer relationship levels and roles of digital and social media in customer engagement are discussed. Customers themselves generate substantial content nowadays. Again, companies should develop relationships not only with customers but also with partners like suppliers, distributors, and retailers to succeed in the long run. The roles and importance of consumer-generated marketing and partner relationship management are discussed. The discussions will help practitioners to understand the strategies and initiatives to be adopted to engage customers, manage customer relationships, to succeed in the competitive business environment, and to achieve business excellence in the long run.

Achieving business excellence through sustainable supply chain management

This paper presents a comprehensive research framework for achieving business excellence through sustainable supply chain management (SSCM), based on an extensive review of the literature examining the impact of SSCM practices on sustainability performance and their associated metrics. The study investigates the influence of individual SSCM practices that address economic, environmental, or social aspects on various dimensions of sustainability performance. A two-stage meta-analysis was performed, encompassing 97 empirical studies on SSCM published between 2010 and 2020. In the first stage, the relationship between SSCM practices and sustainability performance at an aggregate level was tested, alongside an examination of potential moderating factors. The second stage assessed the relationships between SSCM practices and sustainability performance at the dimensional level, paying particular attention to the presence of moderating factors in these relationships. The findings reveal a positive impact of SSCM practices on overall sustainability performance and on each dimensional level, with one exception being the link between economic SSCM practices and environmental sustainability performance. Moreover, the results confirm the presence of moderating factors in all relationships between SSCM practices and sustainability performance. The paper concludes by discussing the theoretical and practical implications of these findings for the SSCM domain.

The New Marketing Realities and the Major Marketing Forces

Companies and businesses operate in a competitive environment. Market forces are shaping new marketing realities for companies. The objective of the study is to conduct an analysis of the various aspects of the market forces viz. technology, globalization, physical environment, and social responsibility, and how these forces are shaping the new marketing realities. The methodology adopted is a conceptual analysis of the various aspects of the market forces and the new marketing realities. Companies adopt initiatives and strategies to convert the challenges into opportunities. Academicians may analyze and suggest effective ways to understand the market forces and the new marketing realities. Companies and practicing managers may analyze how the market forces are shaping the marketing realities and the marketing landscape. They should adopt strategies and initiatives which help them to achieve business excellence in the long run.

Marketing Information and Marketing Intelligence

Companies cannot make decisions without proper information about their customers. The study discusses the various ways that companies collect customer information, store the information, and analyze the information. The study focuses on the role of customer relationship management (CRM) in making proper usage of the information and the intelligence gathered from the information in building better relationships with customers. The study emphasizes that building fruitful relationships with customers will help companies grow their businesses in the long run. Although CRM implementation helps companies in developing customer relationships, CRM has its own drawbacks. Companies should realize that CRM is a tool that is used to develop customer relationships. However, implementation of CRM will not solve all issues related to customers. Companies need to be aware about all these aspects while implementing CRM. Once implemented properly, CRM helps companies in growing their businesses and achieve business excellence in the long run.

Special Issue on: Application of Technologies for Sustainable Business and Service Management

Technologies, especially emerging technologies, are playing a big role in making business and management practices sustainable. COVID-19 has also taught the world that businesses which are using technologies in an effective manner can survive and grow in a sustainable manner. We are witnessing a different phase of technology. The world is moving from technology 2.0 towards technologies 4.0 and 5.0 and their applications can be seen in achieving business excellence predominantly in the service sector. The organizations have pressure to improve employee engagement, e-commerce, business outreach, supply chain, operations, customer perception, customer engagement and overall workplace integrity.

Total Quality Management (Tqm) As a Prerequisite For Improving The Competitiveness In Waste Management And Waste Reprocessing Micro, Small And Medium Enterprises To Achieve Business Excellence

Total Quality Management (Tqm) As a Prerequisite For Improving The Competitiveness In Waste Management And Waste Reprocessing Micro, Small And Medium Enterprises To Achieve Business Excellence

Roles of Customer Databases and Database Marketing in Customer Relationship Management

Development in information technology helps companies to build customer databases, perform database marketing, and do relationship management. The study discusses the various aspects of customer databases and database marketing and their roles in relationship management. It discusses the ways in which a customer database can be used to achieve best results. The study discusses the various issues of database marketing, ways of overcoming the issues, internal changes in an organization which should be made for implementing database marketing, and emphasizes that database marketing is not the solution to every issue. Organizations should analyze all these issues during CRM implementation. It also provides a direction for achieving the goals in relationship management. Organizations should be aware of and should consider all these aspects of customer databases and database marketing to develop customer relationships, to do CRM implementation, to achieve business excellence, and to succeed in the long run.

Do quality and business excellence models improve quality and operational results in educational organizations? A repeated cross-sectional analysis

Improving quality and operational practices in education organizations and developing a culture of continuous improvement are crucial yet challenging endeavors because of the complex nature of education organizations. While quality management practices can clearly improve the quality of these organizations in several aspects, empirical research for quality management in educational organizations is sparse because of the lack of suitable frameworks for assessing quality. In this paper, we present the first large-scale empirical study of implementing quality management practices in educational organizations in the United States. It is based on seven years of objective data for quality assessments by external professional reviewers as part of the U.S. government’s Malcolm Baldrige National Quality Award (MBNQA) program. Our findings provide empirical evidence for the reliability and robustness of the Baldrige model as an effective quality assessment for educational organizations. Controlling for the applicant’s year, our findings show that Information and knowledge management is a key influencer and predictor of Customer satisfaction and focus, and Management of process quality is a key influencer and predictor of Quality and operations results. This study also provides effective insight and recommendations for how to improve quality systems and achieve business excellence in educational organizations using the Baldrige model. The findings will therefore help managers and administrators to make informed decisions about key factors that impact quality in educational organizations.

Factors Effective for Implementation of Lean in Manufacturing Organizations of India

In recent times, more and more organizations have started implementing lean principles for process improvement. It started from Toyota and then followed by organizations across the world. The realization that there is something more too traditional processes has motivated the organizations to follow lean. Lean helps organizations reduce waste, remove non-value-adding activities, and achieve business excellence. Sustainable implementation of lean also helps organizations to incur benefits at a greater extent and longer time. The present study uses factor analysis to ascertain the factors effective for lean implementation in manufacturing companies of India. The survey was done amongst the employees of Indian manufacturing organizations, and analysis was conducted. The study revealed five important factors: Employee Engagement, Management Commitment, Hierarchy, Infrastructural Needs, and Standardization as the success factors in the Indian manufacturing world. Moreover, the study gives various variables that impact these factors. The study proposes to focus more on the five identified factors compared to other factors like supplier involvement, customer involvement, financial capability, participation of experts, which have a low impact on the implementation of lean. The analysis done shows the impacting factors responsible for the effective implementation of lean in manufacturing organizations of India.

Managing Customer Satisfaction and Customer Loyalty in Organizations

Companies require managing customer satisfaction and loyalty to achieve growth. The objective of the study is to analyze how companies manage customer satisfaction and loyalty. The methodology adopted is a conceptual analysis of the various aspects of management of customer satisfaction and loyalty in companies. Companies require appreciating the importance of product and service qualities as drivers of customer satisfaction. They should keep track of customer satisfaction levels through effective measures. They require building customer loyalty through various strategies viz. close interactions with customers and development of loyalty programs and brand communities. They should adopt effective initiatives for managing customer satisfaction and loyalty. Academics may suggest better practices for managing and measuring customer satisfaction and loyalty. Practicing managers may adopt the best practices which will enable them to have effective management of customer satisfaction and loyalty and effective measures of customer satisfaction levels and achieve business excellence.

The Roles of Customer Databases and Database Marketing in Marketing Intelligence

Customer databases and database marketing play important roles in marketing intelligence and in building and developing customer relationships for organizations. Development of customer databases and performing database marketing are made possible mainly by the advancements in information technology. The study discusses various aspects of customer databases and database marketing and their roles in marketing intelligence and in building customer relationships. It discusses the ways in which companies can use customer databases effectively to achieve the best results. The study discusses the issues of database marketing, ways of overcoming them, internal changes in an organization required for the implementation of database marketing, and emphasizes that maintenance of customer databases and performing database marketing are not the solutions to every problem in building customer relationships. It will help practitioners and researchers in finding a direction for generating customer insights, achieving the goals in relationship management, and in achieving business excellence.

Innovation in Organizations and Management of New Product Development

Organizations should have a focus on new product development and innovation to succeed in the competitive business environment. The objective of the study is to understand how organizations manage new product development and innovation and try to integrate innovation in all processes. The methodology adopted is a conceptual analysis of various aspects of new product development and innovation in organizations. Organizations should understand the importance and relevance of innovation and should be ready to incorporate innovation in all processes. They may adopt different approaches viz. customer-centred approach, team-based approach, and systematic approach towards new product development and innovation. Organizations should understand how to achieve success in new product development and should adopt different strategies and initiatives. Academicians may analyze the various approaches towards innovation. Practicing managers will realize the importance of innovation. They will realize how to manage innovation and achieve business excellence in the long run.