Academic Administration Services Research Articles

Otomatisasi Pemberkasan Arsip Aktif Elektronik Pada Aplikasi Layanan Administrasi Mahasiswa

Business information systems, namely electronic-based service applications usually don't automatically provide active archive filing features for electronic records generated from the business information system. Electronic Records are information contained in electronic files and media, which are created, received, or maintained by organizations or individuals and store them as evidence of activities. Like conventional records, electronic records that are created must be filed systematically and logically according to the context of their activities so that they become one file that has information relationships, similar types or similar problems. Student academic administration services at FMIPA IPB produce "born electronic" records. This study aims to design file automation on all electronic records created in the online academic administration service of FMIPA IPB students. The data collection method uses a literature study model, literature and interviews. The design technique of the electronic records filing system uses a waterfall model, while the system testing technique uses the black box technique. The results of the study produced an electronic records filing automation feature in the academic administration service FMIPA IPB so that it can assist organizations in filing electronic records in the academic section and automation of providing the list of active records.

Towards Industry 4.0: Innovation of Digital-Based Academic Administration System in Islamic Religious Universities

The Industry 4.0 era demands digitalization in all fields, including public services in the higher education sector. This research aims to develop a digital-based academic administration service system. The research was conducted at the Faculty of Tarbiyah and Keguruan Sciences, Institut Agama Islam Negeri Palopo. The development method used was Rapid Application Development (RAD), with stages of requirements planning, system design, development and feedback collection, and product implementation. This research involved staff or education personnel and web developer experts. Data were collected through observation and validation questionnaires and analyzed descriptively using percentage techniques to determine validity. Product validity was tested by expert web developers through analysis using the Aiken V formula. This research provides an important understanding of the importance of digitalization in improving the efficiency and quality of academic administration services in the digital era. The results of this study provide a significant contribution to developing a digital-based academic administration service system and can be a foundation for further research and development in the future. This research significantly impacts academic administration practice by contributing to a digital-based service system. These findings can be the basis for further research and development on optimizing academic administration services in the digital era.

Pengaruh Pelayanan Administrasi Akademik Terhadap Kepuasan Taruna/I Politeknik Bumi Akpelni Semarang

In improving the quality and satisfaction of cadets,each Politeknik Bumi Akpelni must bi serious about paying attention to the needs and axpectations of the cadets and correcting all existing deficiencies. This improving academic administration service and administrative staff services. Politeknik Bumi Akpelni must be able to accept suggetions and constructive criticism internal parties, especially from cadets. From this background the problem that arises is : providing services regarding the level of satisfaction of cadets ad Politeknik Bumi Akpelni Semarang. The aim is to find out The level of satisfacation with academic services towards the level of satisfaction of cadet at Politeknik Bumi Akpelni Semarang.Based on the problem, the reserch method used is descriptive verification.The research results show that the services provided by academics are very important, the performance of the services provided to cadets ad Politeknik Bumi Akpelni Semarang can meet the expectations of cadets. Thus, academics must pay attention to and respond to complaints submitted by cadets ad Politeknik Bumi Akpelni Semarang. The Academi is expected to regularly is expected training and development to employees who directly deal with student.

Digitalization of Student Administration Services at Politeknik Negeri Ujung Pandang

The process of handling student correspondence submitted to the Study Program / Department, then processed by academics and signed by Deputy Director 1 has experienced obstacles in terms of the time to complete the various kinds of letters needed by students. Sometimes it takes up to one week to complete the process. If a student sends a Professional Work Practice (PKP) application letter to the Industry and the letter is rejected, the student must repeat the process of proposing the application letter with a long time. This is because the correspondence process still uses conventional methods. This research aims to develop a web application that is integrated with various related units in handling student correspondence at Ujung Pandang State Polytechnic. The waterfall method is used in its development, including needs analysis, design, development, testing, and implementation. The result is an application that facilitates the management of student letter administration with a barcode system for verification and signing, ensuring efficiency and effectiveness in the process. The results of this research are as follows: 1) Assist the storage of data management of academic administration services; 2) The process of inputting statement letter data becomes easier and faster; 3) Make it easier for department / study program / related unit admins to manage statement letters; 4) searching for administrative service data and statement letters is easier and faster; 5) integrated student data and statement letters can improve the quality of administrative services at Politeknik Negeri Ujung Pandang.

IMPLEMENTATION OF INFORMATION AND COMMUNICATION TECHNOLOGY IN EFFORTS TO IMPROVE ACADEMIC ADMINISTRATIVE SERVICES IN STKIP ARRAHMANIYAH

This study intend to determine the relation and efectivity between Information and Communication Technology Utilization and academic administration services. The method used in this research is correlation using a quantitative approach. The population in this research were 80 STKIP Arrahmaniyah students who felt and received academic administration services. Based on the results of the correlation analysis between the variables of the use of Information and Communication Technology with the variables of Academic Administration Services, obtained rcount value of 0.085. From the calculation results, it is obtained that the value of t count (7.5) ≥ t tab (1.99), then H0 is rejected, H1 is accepted. It can be concluded that there is a relationship between the use of The Relationship Between Information and Communication Technology Utilization and Academic Administration Services. Through this research, the authors suggest that the staff of the Academic Administration STKIP Arrahmaniyah continue to improve their performance. Institutions must maintain other things that motivate the performance of BAK staff to continue to improve. BAK staff in carrying out their noble duties in the institution can be motivated. The findings of the study demonstrate that the use of ICT has improved STKIP Arrahmaniyah's academic administration services in terms of efficiency and effectiveness. It has been discovered that the usage of academic information systems, online portals, and electronic communications has aided in speeding up information accessibility, decreasing document processing times, and enhancing stakeholder contact. Therefore, this study offers empirical proof of the significance of integrating ICT into STKIP Arrahmaniyah's academic administration. Other educational institutions who want to use ICT to enhance their academic administration services should use these findings as a guide. Additionally, this study contributes to the body of knowledge on ICT use in academic administration and higher education.

Natural Science Learning, Indigenous Science, Donggo Tribe Society, Ethnoscience.

Utilization of Information and Communication Technology (ICT) in the field of academic administration services in tertiary institutions is a necessity, not just for the dignity or the latest higher education management lifestyle but in its implementation, there are many obstacles that tertiary institutions encounter in implementing ICT in this institutional management process. both technical and non-technical factors. Strengthening governance, accountability and public image of higher education forums will lead to increased performance of higher education institutions and product quality. This policy will be meaningful if it is associated with efforts to provide quality educational institution management services, quality teaching programs, quality educational facilities, and quality education staff as well.

STUDENT SATISFACTION ANALYSIS OF ADMINISTRATIVE SERVICE PERFORMANCE AT PROFESSIONAL STMIK

This study aims to determine student satisfaction with STMIK Professional Academic Administration Services based on Tangibles, Responsiveness, Reliability, Empathy, and Assurance aspects. descriptive with a quantitative approach. The population of this study was 454 students of the 2018-2021 STMIK Professional class. The sampling technique was carried out by proportional stratified random sampling. The sample size is 100 people. The data collection technique used an attitude scale. The data analysis technique used a trend test and the percentage of the frequency distribution of each aspect of satisfaction

SIAKAD Revitalization: The Latest Solution in Answering the Challenges of Digitizing Education

The use of SIAKAD in academic management at tertiary institutions has been investigated in previous research. While it has been shown to provide significant benefits in improving the efficiency and effectiveness of academic administration, there are still some challenges that need to be addressed, such as technical issues, lack of management support, and the need for training and technical support for SIAKAD users. Therefore, efforts are needed to improve adequate management and technological support in the development and implementation of SIAKAD in higher education institutions. In this article, the importance of revitalizing SIAKAD in facing the challenges of digitizing education is discussed. The current SIAKAD is not enough to face these challenges, so the revitalization of SIAKAD is necessary to accommodate user needs in the digital era. The latest solutions that can be implemented in the revitalization of SIAKAD are also described. These solutions include the use of cloud technology, artificial intelligence, and big data analytics, as well as integration with other systems such as e-learning and mobile apps. Through the revitalization of SIAKAD, higher education institutions can better respond to the challenges of digitizing education. A more effective and efficient SIAKAD can make the academic administration process easier and faster. Moreover, it can also improve the quality of academic services provided to students and lecturers. The article concludes by highlighting the importance of collaborative discussion and action between the management of higher education institutions, lecturers, and staff to improve the benefits of SIAKAD in academic administration and overall academic service quality in higher education institutions

Persepsi Mahasiswa Institut Bisnis dan Informatika Kosgoro 1957 Terhadap Kualitas Pelayanan di Program Studi Administrasi Bisnis

This study aims to examine the perceptions of Kosgoro 1957 Institute of Business and Informatics students' perceptions of the service quality of the Business Administration Study Program. The sampling method used is a simple random sampling method organized by educational staff. The research informants consisted of 100 students who had received and are currently receiving academic administration services. The perception assessment method uses the scoring method and continues with the perception category based on the score that has been generated. Student perceptions of service expectations are not matched by the performance of educational staff, they argue that the quality of services provided is quite optimal. These findings indicate that perceived service quality is less than student expectations on several service quality dimensions. Namely, tangible, reliability, responsiveness, assurance and empathy. Therefore, to improve the quality of service to students, what needs to be improved is; (1) standard operating procedures (SOP); (2) speed and timeliness of service; (3) discipline of educational staff.

Manajemen Sarana dan Prasarana untuk Efektivitas Layanan Administrasi Akademik di SMK Plus Darunnajah Maruyungsari

This study aims to describe the implementation of facilities and infrastructure to supervise the planning of facilities and infrastructure for the effectiveness of academic administration services. This study usesqualitative research methods, the approach used is phenomenology. Sources of data taken through 3 people as informants. Data collection procedures include interview techniques, field observations and documentation studies. The data analysis used is Miles and Huberman analysis, namely data reduction, data presentation, and conclusion drawing. To test the validity used, the credibility test was carried out with the tringulation technique, transferability test, dependability, and confirmability.The results of the research findings are: (1) planning in the management of facilities and infrastructure for the effectiveness of academic administration services at SMK Plus Darunnajah Padaherang is carried out by the Deputy Principal (WKS) II Facilities and Infrastructure and is assisted by the Head of the Other Fields unit and approved by the Principal. (2) Implementation of Facilities and Infrastructure at SMK Plus Darunnajah Padaherang is carried out by all parties in SMK Plus Darunnajah Padaherang. In practice, the number of facilities and infrastructure is not met so that their utilization is not optimal. (3) supervision is carried out by all parties who use academic administrative facilities and infrastructure at SMK Plus Darunnajah. The supervision carried out by WKS II is not supported by a good inventory. So that planning for the future is not optimal, the management of facilities and infrastructure for the effectiveness of academic administration services at SMK Plus Darunnajah has been carried out and is in accordance with PERMEN DIKNAS No. 24 of 2007. However, the management of WKS II archives is not good and the number of existing facilities and infrastructure is not adequate due to limited funding.

The Building a Religious Work Culture in Improving Employee Performance Quality

This article is aimed to analyze the building a religious work culture in improving the quality of employee performance. Building a religious work culture based on the values ​​of Islamic teachings in managing educational resources. This study used a qualitative approach with a phenomenological type in understanding the meaning behind the phenomena that occur when building a religious culture in improving the quality of employee performance. The collecting data through observation, interviews, and study of the report documents of madrasa administration activities. Meanwhile, data processing techniques were carried out in stages starting from the data collection stage, data reduction, data presentation and up to the stage of drawing conclusions from the results of the study. The results showed that the leadership of the education unit has guided and nurtured employees with full sincerity in improving their performance. The duties and responsibilities entrusted to him have been carried out in accordance with his mandate, except in terms of the courage to work and innovate which still needs to be improved. Then the attitude of istiqamah to uphold religious law and government regulations has been consistent in improving the quality of its performance. This study implies that building a religious work culture can guarantee the quality of employee performance in providing academic administrative services to students as customers (consumers) of education. Keywords: Religious Work Culture, Employee Performance Quality, Education Personnel

Customer Experience Management (CEM) Supports the Quality of School Based on NFC

Schools as providers of educational services are a gateway to the progress of a nation. Many prospective students look for schools with good quality in order to get something that they aspire to. While the reference for assessing school services for prospective students can only be known from students who have graduated or through poster media. Meanwhile, the assessment of student experience only refers to personal opinions and only one factor such as teaching services or administration. Each student has a different argument about school services. This study will explain the creation of a framework for determining service levels in NFC-based schools. Evaluation of services in schools using information technology through smartphone applications connected to the computer provided at the information service desk. The information generated in the form of evaluating educational services in schools aims to improve the quality of learning and academic administrative services. Furthermore, the information generated will be made a report by the data processor addressed to the leadership. With this service, it is expected that there will be an increase in the quality of education and learning services that are able to produce quality graduates and can become information and references for prospective students in choosing schools as a reference for educational services

Improving the Quality of Academic Services at Ibrahimy University

<p>This research is based on the issue of Government Regulation of the Republic of Indonesia Number 5 of 1980 concerning Duties and Functions of Universities which states that the main task of universities/institutes is to provide education and teaching in universities based on the culture of the Indonesian nation. This is done in scientifically involving education and teaching, research, and community service in accordance with the applicable laws and regulations. The research focuses on the theory of public service quality through how to improve the quality of academic administration services at Ibrahimy University. The research method used was qualitative research with the methods of describing, reconstructing, and analyzing the result of research. The results show that the improvement of academic service quality in Ibrahimy University was carried out in the following ways: Firstly, planning for academic services was marked by the formation of a team, data collection, formulation of strategic plans, discussion of strategic plans, and socialization; secondly, the organization of academic services is marked by the formation of organizational units, placement of personnel, and arrangement of quality documents; thirdly, the implementation of academic services is marked by the existence of learning services but not optimal, guidance services and library services that are already optimal; and fourthly, the supervision of academic services is carried out in the form of evaluating the performance of lecturers by the team, especially in learning.</p><p> </p>

Kaizen Costing and Quality Academic Administration Services Case Study: Bureau of Academic Administration in Trilogy University 2019

The purpose of this study is to explain the application of kaizen costing to the Academic Administration Bureau of the University of Trilogy. Kaizen costing is a concept that aims to reduce costs, strengthen brands, increase market share, increase information exchange within the company, increase profits, reduce capacity utilization, improve employee quality and productivity, and make gradual and continuous improvements to operational activities. Trilogy University Academic Administration Bureau was the object of research and involved employees of the Academic Administration Bureau and Trilogy University students from 2014 - 2019. This study used primary and secondary data. Primary data obtained through questionnaires and interviews, the preparation of the questionnaire considering the concept of 5S in kaizen costing namely Seiri, Seiton, Seiso, Seiketsu, Shitsuke. The results of this study indicate that based on respondents of the Trilogi University Academic Administration employee respondents suggest that only Seiketsu and Shitsuke affect quality of service of the Trilogy University Academic Administration Service. While the results based on student respondents indicate that Seiri, Seiton, Seiketsu, and Shitsuke affect the effectiveness and efficiency of the service of the Academic Administration Bureau of the University of Trilogy.

Kualitas Pelayanan Administrasi Akademik di Perguruan Tinggi (Studi pada Fakultas Ilmu Administrasi Universitas Brawijaya)

The purpose of this study is to describe and analyze the objective conditions of academic administrative services, service quality based on service quality indicators, and supporting and inhibiting factors in the academic administration service process at the Faculty of Administrative Sciences, Universitas Brawijaya. The results of this study indicate that the service is in accordance with the Standard Operating Procedure (SOP), standardized, to improve the quality of service, it will conduct training of civil service operators and excellent service training. Based on service quality indicators, it shows that the results are sufficient to provide quality service results. The researcher concludes the policy, and physical and non physical resources support each other to achieve the quality of academic administrative services. Researchers suggest that all forms of academic administrative services are carried out on line and there are Standard Operating Procedures.

PENGARUH PELAYANAN ADMINISTRASI AKADEMIK DAN IKLIM ORGANISASI TERHADAP KEPUASAN MAHASISWA FAKULTAS ILMU KESEHATAN UNIVERSITAS MUHAMMADIYAH TANGERANG

The title of this Research is the Influence of Academic and Clinical Administration Service of the Organization to the Student Satisfaction of Faculty of Health Sciences at Muhammadiyah University of Tangerang. This research was conducted at the Faculty of Health Sciences University of Muhammadiyah with the object of the researchers are all students of the Faculty of Health Sciences Muhammadiyah University of Tangerang. The purpose of this study is to analyze the influence of Academic and Clinical Administrative Services on Student Satisfaction Faculty of Health Sciences Muhammadiyah University of Tangerang. Research is a quantitative study using the method of causal survey, this method uses path analysis (goal analysis) whose purpose is to determine the effect of service Academic administration, and organizational climate with student satisfaction of Faculty of Health Sciences UMT. In order to answer the above problem formulation, this study was conducted with the total population of 528 students, samples taken as many as 228 students by distributing questionnaires to respondents. From the results of research conducted showed that there is a significant influence between academic administration services with student satisfaction with coefficient value 0.801, and there is significant influence between organizational climate to student satisfaction with coefficient value 0.733; And there is a simultaneous influence between academic administration services and organizational climate on student satisfaction.Keywords: Academic administration services, organizational climate, student satisfaction.

PENGARUH PELAYANAN ADMINISTRASI AKADEMIK DAN IKLIM ORGANISASI TERHADAP KEPUASAN MAHASISWA FAKULTAS ILMU KESEHATAN UNIVERSITAS MUHAMMADIYAH TANGERANG

The title of this Research is the Influence of Academic and Clinical Administration Service of the Organization to the Student Satisfaction of Faculty of Health Sciences at Muhammadiyah University of Tangerang. This research was conducted at the Faculty of Health Sciences University of Muhammadiyah with the object of the researchers are all students of the Faculty of Health Sciences Muhammadiyah University of Tangerang. The purpose of this study is to analyze the influence of Academic and Clinical Administrative Services on Student Satisfaction Faculty of Health Sciences Muhammadiyah University of Tangerang. Research is a quantitative study using the method of causal survey, this method uses path analysis (goal analysis) whose purpose is to determine the effect of service Academic administration, and organizational climate with student satisfaction of Faculty of Health Sciences UMT. In order to answer the above problem formulation, this study was conducted with the total population of 528 students, samples taken as many as 228 students by distributing questionnaires to respondents. From the results of research conducted showed that there is a significant influence between academic administration services with student satisfaction with coefficient value 0.801, and there is significant influence between organizational climate to student satisfaction with coefficient value 0.733; And there is a simultaneous influence between academic administration services and organizational climate on student satisfaction.Keywords: Academic administration services, organizational climate, student satisfaction.

ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP LAYANAN ADMINISTRASI AKADEMIK PEGAWAI IAIN KENDARI

Governance quality measurement of an educational institution is one of the main factors that can impact on the image of the college and the student loyalty. This article aims to describe and analyze the student satisfaction level of the academic administration services of IAIN Kendari staff. The research sample amounted to 88 students from 752 population numbers. The research instruments were structured using a service satisfaction indicator which refers to the tangible, reliability, responsiveness, assurance, and empathy aspects. The data were analyzed by using the Student Satisfaction Index analysis technique. The result of students’ satisfaction of academic agency activities was in satisfactory category. Besides, an interesting empirical finding in this research was the level of students’ satisfaction of the service positively correlates with the number of the employees. That is, the higher the number of employees, the higher the level of satisfaction of the service and vice versa. This indicates the need for the proportional distribution of academic administrative personnel in order to provide the more qualified academic service.

Kualitas Layanan Administrasi Akademik di Politeknik Negeri Pontianak

This research was conducted to find out, describe and explain about the quality of academic administrative services in the Pontianak State Polytechnic by using a qualitative research method with a descriptive approach. Data collection techniques, interviews, observation and documentation, interactive data analysis models of Miles, Huberman, & Saldana (2014). The results showed that the quality of academic administration services in Pontianak State Polytechnic has not been going well, improvements need to be made by academic staff in terms of service quality. a) Improving academic service infrastructure; b) Leaders of the Pontianak State Polytechnic should provide training/ workshops on services prime; c) Control employee performance through measuring student satisfaction index activities; and d) Able to be consistent in providing services in accordance with academic service hours so that the services provided can run well.

Towards a conceptual framework for customer relationship management for public universities in Mauritius

Public universities in Mauritius aim to climb the overall universities' ranking by improving the quality of teaching, research, and student support services so as to improve overall student satisfaction. They are also devising strategies to achieve higher student engagement by developing effective relationships with students. The Tertiary Education Commission has pointed out many student support problems and administrative bureaucracy in its recent quality audit reports that may lead to poor student engagement and attrition. The current research seeks to address this problem by proposing a customer relationship management framework based on a mixed research approach based on survey findings with 370 students and personal interviews with management in public universities. The proposed components that have been extracted are academic support services, financial assistance, administrative services, student facilitation and technological support services. The current research will be highly instrumental for improving student engagement and loyalty through higher customer satisfaction.