The research objective is to describe service quality, customer satisfaction and trust; analyze the effect of service quality on customer satisfaction; analyze the effect of service quality on customer trust; analyze the effect of satisfaction on customer trust; analyze the effect of trust on customer satisfaction; analyze the effect of service quality on trust through customer satisfaction and analyze the effect of service quality on satisfaction through customer trust at Daarul Huda Santri Shop at Daarul Huda Islamic Boarding School Malang. This research uses explanatory research. The research population is all customers of the Santri Daarul Huda Store. This study used a Likert scale questionnaire which was distributed to 100 respondents. Random sampling technique is used to determine the respondents. This research concludes that in between trust and satisfaction, satisfaction factors include the suitability of expectations, interest in revisiting, willingness to recommend prioritizing related to service aspects at the Daarul Huda Santri Shop

The purpose of this study is to test Financial Attitude and Financial Literacy towards Investment Interests and Investment Decisions and to test the role of Investment Interest mediation in improving Investment Decisions. This study uses perception and causality for students. This research is a quantitative study with a survey method of positive paradigm approach. In addition, structural equation modelling is used to conduct research testing. The population of this study is students of state universities in Malang, Indonesia. This study used a Likert scale questionnaire that was distributed to 160 respondents. Random sampling techniques are used to determine respondents. The study found that Investment Interest is more primarily shaped by financial literacy than Financial Attitude to improve investment decisions 
 

Influencer marketing has grown rapidly nowadays on social media platforms, one of which is YouTube. Youtubers who are not in-house with brand or non-endorsed YouTubers have more trustworthy information in providing reviews regarding a product. Based on this, this study focuses on non-endorse YouTubers by proposing a source credibility model in the form of expertise, trustworthiness and homophilia on information accessibility and consumer purchase intentions. The survey was conducted using a questionnaire which was then distributed to respondents via social media. Furthermore, 423 data were obtained from respondents who were then evaluated based on certain criteria. A total of 380 valid data obtained after conforming to the research criteria from all the data obtained. Valid data are then analyzed using PLS analysis with the help of the SmartPls 3 application. The findings of this study indicate that the expertise, trust and homophilia of non-endorsed YouTubers have a significant effect on the credibility of information and purchase intentions. In addition, the credibility of information also significantly affects purchase intentions.

Aviation is an industry that has been severely impacted by the COVID-19 pandemic. Several number of risks arise due to the low demand for flights which results in a number of business risks, including obstacles that occur from the SCM side of the aircraft maintenance industry. This study aims to analyze risk control strategies in supply chain management, by offering updates in the evaluation of SCOR using the Supply Chain Operations Reference (SCOR) model version 12, House of Risk (HOR), and pareto diagram.The object of research is PT GMF Aero Asia, which is an aircraft maintenance service provider (MRO). This research is a qualitative-phenomenological type using primary and secondary data. Primary data was obtained from interviews with informants who represented managerial in the field of SCM at GMF Aero Asia, while secondary data was obtained from documentation studies by collecting documents related to the research. The data obtained is then processed according to the stages of risk identification, risk severity analysis, risk probability, and risk management. The results showed that there were 50 risk events, including 7 risk events from the SCM planning process (planning), 9 risk events from the source procurement process (source), 11 risk events from the production operation process (make), 12 events risk from the delivery process, 7 risk events from the product return process (return) and 5 risk events from the maintenance & compliance process (enable), as well as 30 risk triggers (risk agent). Other results state that there are 9 risk agents that will be prioritized for preventive action.

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas produk, citra merek dan materialisme terhadap kepuasan pelanggan. Analisis data yang digunakan adalah regresi linier berganda, dengan menggunakan SPSS 25. Menggunakan rumus Slovin, peneliti menggunakan sampel sebanyak 100 responden. Hasil analisis menunjukkan bahwa variabel kualitas produk, citra merek, dan materialism secara Bersama-sama dan secara parsial berpengaruh signifikan terhadap kepuasan pelanggan produk MS Glow. Hasil ini memberikan implikasi penting yang dapat didiskusikan. Materialisme menjadi faktor yang memiliki pengaruh dominan terhadap kepuasan pelanggan. Hasil ini membuktikan bahwa produk kecantikan dapat menjadi salah satu produk materialism bagi konsumen, karena produk kecantikan mampu memunculkan pengejaran rasa kebahagiaan bagi konsumen.

Tujuan penelitian ini adalah menguji dan menganalisis Keputusan Mahasiswa Memilih Program Studi Ekonomi Syariah baik secara parsial maupun secara simultan Pada Fakultas Ekonomi Dan Bisnis Islam Iain Kendari. Unit analisis penelitian adalah mahasiswa pada Program Studi Ekonomi Syariah Fakultas Ekonomi Dan Bisnis Islam Iain Kendari. Responden yang dijadikan sampel sebanyak 95 orang mahasiswa. Teknik pengumpulan data dilakukan dengan penyebaran kuesioner. Metode analisis yang digunakan dalam menguji hipotesis adalah regresi linear berganda. Informasi kualitatif digunakan untuk menggali tambahan informasi berkaitan dengan hasil pengujian hipotesis. Hasil penelitian ini menunjukkan bahwa: terdapat pengaruh yang signifikan secara simultan antara Fasilitas Pembelajaran, Kualitas Dosen, Peluang Kerja, Biaya Kuliah dan Reputasi Kampus terhadap keputusan memilih prodi ESY. Kemudian pengujian secara partial terdapat pengaruh yang signifikan antara Fasilitas Pembelajaran, Peluang Kerja, dan Biaya Kuliah terhadap keputusan memilih prodi ESY. Namun hasil pengujian secara partial antara Kualitas Dosen, dan Reputasi Kampus tidak berpengaruh signifikan terhadap keputusan memilih prodi ESY, hal ini mengambarkan bahwa kualitas dosen tidak menjadi ukuran bagi mahasiswa Ekonomi syariah untuk memutuskan memilih prodi Ekonomi syariah, demikian halnya dengan reputasi kampus tidak signifikan yang berarti bahwa keputusan untuk memilih kuliah di IAIN Kendari tidak di pengaruhi oleh reputasinya, namun dipengaruhi oleh informasi dari alumni yang menyatakan IAIN Kendari bukan saja perguruan tinggi keagamaan tetapi ada fakultas lain bersifat umum.

This study aims to determine the effect of coworker envy and workplace ostracism on job performance, with the nature of work as a mediating variable. To achieve this goal, the researcher uses explanatory research with a quantitative approach. The sampling technique used is saturated sampling. Researchers get a sample of 35 respondents who are all employees of CV. Malang Puppet Palace. Data collection was carried out using a questionnaire. Then the data was processed using the Structural Equation Model (SEM) method with the SmartPLS analysis tool. The results showed that coworker envy and workplace ostracism had a positive effect on job performance. Meanwhile, coworker envy and workplace ostracism have a positive and significant effect on job performance. The nature of work has a positive and significant effect on job performance. It was found that the nature of work was able to mediate coworker envy significantly on job performance but not significantly on workplace ostracism on job performance.

Penelitian ini merupakan penelitian kausalitas dengan menggunakan data primer dan data sekunder, sedangkan objek penelitian adalah karyawan PT Multi Harapan Utama di Tenggarong. Tujuan dari penelitian ini adalah untuk mengetahui analisis dan pengaruh Safety Leadership dan Safety Training terhadap Kinerja Keselamatan dan Positive Reinforcement . Dalam rangka menguji analisis hipotesis penulis menggunakan alat analisis dengan menggunakan SPSS 25. Responden penelitian ini adalah karyawan PT Multi Harapan Utama di Tenggarong dengan jumlah sampel sebanyak 120 responden. Hasil analisis menunjukkan bahwa: Safety Leadership dan Saftey Training berpengaruh positif dan signifikan terhadap Positive Reinforcement dan Kinerja Keselamatan PT Multi Harapan Utama.