The emergence of innovative behaviours is always one of the most important concerns of managers, especially in knowledge organisations, in which innovative behaviours can significantly influence productivity. This study aims to investigate the effect of organisational intelligence on the innovative behaviours of knowledgeable employees in the research and development sector of active pharmaceutical companies. We collect data using a questionnaire and apply data mining methods to find the importance of each factor. The results show that the dimension of 'alignment and congruence' followed by 'appetite for change' has the highest impact on the emergence of innovative behaviours. It seems that human resource managers can play a significant role in the emergence of innovative behaviours by creating effective communication networks to form informal groups in line with the organisational goals, as well as establishing a knowledge management system to foster a culture of change acceptance.

The logistics landscape in the emerging markets has been showing an upward growth due to the developments in infrastructure and manufacturing sector. Accordingly, the logistics companies are putting their best foot forward to enhance the employee performance and ensure a proper work-life balance (WLB) in the long run. In response, this research makes an attempt to explore the various dimensions of employee performance and WLB in the Indian logistic context. The study findings will render empirical evidence to prioritise the dimensions based on the empirical rankings and offer newer insights on this under-explored domain to facilitate conceptual development and strategy formulation.

This study aimed to measure customer satisfaction by employing the five key dimensions of the SERVQUAL model. The dimensions of the SERVQUAL model and a focus group method was used to conceptualise a research model proposed for customer satisfaction measurement in the Greek e-banking sector. A questionnaire was designed and administered to 1,026 e-banking users, and a total of 333 respondents replied. For assessment of the measurement model, exploratory and confirmatory factor analysis was used. Additionally, for assessment of the structural model, the partial least squares (PLS) structural equation modelling (SEM) technique was employed. The validated customer satisfaction measurement tool includes three dimensions, namely 'performability', 'responsiveness', and 'assurance', which have significant and positive relationships with the 'customer satisfaction' construct. Due to the locality of the context, we suggest that further research should be conducted to generalise the findings in e-banking and e-commerce. This paper is the first attempt to provide a validated customer-satisfaction-measurement model based on the dimensions of the SERVQUAL model that directly asks customers to weight service attributes while using a tool based on statistical inference from observed associations.

This paper expands the overall equipment effectiveness (OEE) so that the financial performance of the equipment at any OEE can be evaluated. The equipment performance in operationally and financially completely narrates the effectiveness of the operation. Prior studies related OEE to profit, revenue, equipment acquisition cost, operating cost, and maintenance cost to measure equipment financial performance in OEE. A discussion is provided why the profit, revenue, and operating cost are not relevant to OEE. This study suggests the equipment cost efficiency (ECE) metric in the framework to quantify how much of the equipment acquisition cost and maintenance cost are wasted by OEE losses. The ECE framework is demonstrated by a semiconductor manufacturer. The framework effectively saves 48.7% cost wastage by increasing the OEE by 21.6%.

This article presents a model based on OEE, called OLUE, to measure the efficiency of loading and unloading operations in liquid bulk storage terminals. Through a focus group, a model was developed with six specialists who validated this model in the management of operations in Brazilian liquid bulk storage terminals. The model was implemented in a liquid bulk storage terminal to validate its practical applicability and presented satisfactory results in its practical application. The results were about which activities and events carried out in loaded trucks undermine efficiency. Thus, it provides the management of these terminals with the possibility of management through data and facts. The measurement of loading and unloading resources in liquid bulk storage terminals has not yet been disclosed, so this proposed model can improve the management of these resources and the operations of these environments.

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Efficiency and productivity are key factors for organisations that promote greater competitive advantages. In this article the different tools, techniques and methods to increase them were analysed. A rational, qualitative and descriptive meta-analysis was carried out through an exhaustive review of scientific articles from the Scopus database, in a time horizon of 2015 to 2020, with which 526 articles were found, after reviewing the A summary of each of them and reading their content in depth were filtered to 33 articles, subsequently, a final selection of 25 articles was made, the results of which respond directly to the research questions formulated, with the selection criteria: ten most cited articles, ten most recent publications and five most cited reviews. The results obtained showed that the use of information technologies in operations and in the management system of a company positively influence the increase in efficiency and productivity and added value against the competition, as well as the implementation of the tools that allow the development of environmental and organisational sustainability.