Abstract
A patient-centric patient experience is a key to high-quality healthcare service industry since; it has been observed that the patients with good experience add trust, cohesiveness with treating the healthcare team and a better continuity of care, which leads to a better outcome and excels patient experience. Objective: To develop a patient-centric patient experience framework. Method: This is a review of literature study and the data were collected with comprehensive searches in the online databases of goggle scholars and research gate. Conclusions: The study concluded with “Zuber’s ten principles of patient-centric patient experience and a framework.”
Highlights
Zuber’s Ten Principles of Patient- Centric Patient Experience are as follows: 1) Governance and Leadership 2) Innovative Technology and Tools 3) Hospital Environment 4) Management of Information, Communication and Education 5) Staff Engagement and Empowerment 6) Patient Experience Culture 7) Access, Transition and Continuity of Care 8) Organized and Incorporated Care 9) Patient-Centric Care 10) Quality Improvement
A patient-centric patient experience is a key to high-quality healthcare service industry since; it has been observed that the patients with good experience add trust, cohesiveness with treating the healthcare team and a better continuity of care, which leads to a better outcome and excels patient experience
The healthcare service industry is moving toward a patient-centric patient experience, in which the patient is at the center and the healthcare service providers provide personalized care in all aspects, which include but are not limited to: a) Care of patient and their families b) Respect patients’ needs, preferences, values and beliefs, c) Coordination of administrative, clinical, ancillary and support care d) Provide continuous education or information and involve in care the patient and family e) Provide soothe environment with no pain and good living f) Provide support during emotional issues
Summary
Zuber’s Ten Principles of Patient- Centric Patient Experience are as follows: 1) Governance and Leadership 2) Innovative Technology and Tools 3) Hospital Environment 4) Management of Information, Communication and Education 5) Staff Engagement and Empowerment 6) Patient Experience Culture 7) Access, Transition and Continuity of Care 8) Organized and Incorporated Care 9) Patient-Centric Care 10) Quality Improvement D) Conduct the patient, family, staff, stakeholder and community need assessment for patient experience. F) Provide continuous education and training for leaders and staff to encourage an organizational culture of patient experience. L) Establish and implement policies for all barriers to improve access and communication with the patient, family, staff, stakeholder and community leaders.
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