Zaštita kolektivnog interesa potrošača

Abstract

Unlike individual protection, which is realized within the framework of procedures initiated by consumers themselves, collective protection of consumer interests is achieved indirectly, with the assistance of the so-called qualified subjects, who submit claims on behalf of consumers. In situations where, due to the modern way of life, the risk of a large number of people suffering damage due to the same unlawful actions has increased manifold, the collective protection of consumer interests gains importance. This is the reason why Directive 2020/1828 was adopted, as it aims to increase the level of consumer protection in a qualitatively new way, compared to previous solutions. With reference to the existing solutions on collective protection, which are contained in the Law on Consumer Protection, the article primarily analyses the provisions of the Directive 2020/1828 related to: legal framework for the application of the rules, particularly those that indicate the specifics of collective protection; provisions on qualified subjects; provisions on measures for the collective protection of consumer interests.