Abstract
Attending the important role of maintenance function in any production or service provider company, the measurement and assessment of maintenance performance is crucial for competitiveness and future survival. That situation is even more critical in urban transport fleets where some specific boundary conditions and special characteristics will affect maintenance policy and implementation. This paper presents a deep review of different studies worldwide to define the most proper and effective maintenance performance indicators, selecting and refining the most important ones to obtain a reduced maintenance management balanced scorecard. That balanced scorecard is proposed as a main tool for urban transport fleet maintenance managers to assess efficiency and effectiveness of maintenance processes and will be used as a basis for a future benchmarking process for this type of companies.
Highlights
Maintenance is one of the largest expenditures for the urban transport companies together with fuel costs and drivers [16], but is the most important one from the view of controllability, attending that fuel and labour costs are more externally driven
This paper presents a deep revision of key performance indicators for maintenance management in the specific and very important sector of urban transport fleets in the section 2
In order to perform a review of the state of the art regarding maintenance management Key Performance Indicators (KPIs), authors have focused firstly on more general documents, mainly international standards, with a more general approach to that problem and later have focused on more specific literature regarding public transport fleets
Summary
Maintenance is one of the largest expenditures for the urban transport companies together with fuel (or energy) costs and drivers (personnel) [16], but is the most important one from the view of controllability, attending that fuel and labour costs are more externally driven (crude prices volatility, taxes, personnel policies and salaries, etc.). Attending the responsibility of ensuring that urban fleet achieves the expected performance, maintenance managers requires a tracking system for maintenance operations performance and results [3, 6, 20, 21]. In order to perform a review of the state of the art regarding maintenance management KPIs, authors have focused firstly on more general documents, mainly international standards, with a more general approach to that problem and later have focused on more specific literature regarding public transport fleets. In this way, publications and documents coming from UITP (Union International des Transports Publics or International Association of Public Transport), and other information from international transport associations have been managed. A complete summary of the review performed is presented
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