Abstract
Despite the pressing need for effective and automated Service Level Agreement (SLA) management in the Cloud computing industry, typical SLA management systems today do not foster re-usability and standardization of SLAs. From a technical perspective, it is difficult to provide reusable building blocks for formal SLAs that are concise and straight-forward to use, yet flexible enough to be re-used in new business engagements without further customization. As a result, extensive manual work is needed for setting up SLAs between business partners, slowing down new business engagements. In this industry paper, we outline novel routes for extending the state of the art in SLA management with regard to cross-client and cross-engagement re-usability in large-scale Cloud environments. Specifically, we present novel formal constructs for cross-engagement SLA templates in combination with engagement-specific classifiers for SLA-related monitoring data. We show a prototypical implementation in an SLA management suite, the ysla language and Engine, and report on the resulting improvements in conciseness and efficiency of SLA modeling by means of a real use-case example from industry.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
