Young adults’ adoption and use of mental health apps: efficient, effective, but no replacement for in-person care

Abstract

Objective: Millions of people use mobile phone or computer-based applications—apps—to maintain their mental health and connect with treatment providers through text- and video-based chat functions. The present study sought to understand young adults’ motivations for adopting this technology using the unified theory of acceptance and use of technology (UTAUT), how they use mental health apps, and the gratifications they receive from using mental health apps. Participants: One hundred-eighteen mental health app users responded to an online survey. Methods: A survey was conducted with students at a Midwestern university. The survey included questions regarding current mental health services, mental health apps used, UTAUT and gratifications survey items. Results: A regression analysis suggested users’ performance expectancies, effort expectancies, and facilitating conditions predicted the adoption of mental health apps. Young adults most often use mental health apps for stress relief. While they preferred in-person treatment, users described mental health apps as efficient and helpful. Conclusion: Overall, the results reinforce the sense of optimism for the future of mental health apps, suggesting the potential for apps to supplement—but not necessarily replace—in-person care.