Abstract
The assessment of the quality of public transport services is carried out from different points of view: the users, the principals (the organizer), service providers (operators) and independent conformity assessment bodies and certification bodies. The aim of this study is to determine if the ZTM Poznan specifies the demands for quality, as expressed in the policies of the agglomeration, in public tenders, aims to enforce the demands of the transport policy contained in the transport plan and that it works in the direction of the intended standard of the services provided.
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