Written Care Summaries Facilitate Communication Between Families and Providers of ICU Patients: A Pilot Study.

Abstract

Qualitative interviews with surrogates of ICU patients who received daily written summaries of care. Single, urban academic medical center. A convenience sample of 30 surrogates of nondecisional, medical ICU patients. Daily written summaries detailed each of the patient's main ICU problems, the presumed causes of each of the problems, and the medical team's plan to address each of the problems for each ICU day. There were four ways that written summaries affected the participant's experience: 1) providing clarity to participants regarding the patient's condition, 2) facilitating participant understanding of the patient's clinical course, 3) facilitating communication between participants and medical providers, and 4) facilitating communication between participants and other family members. Overarching themes were that summaries were understandable, had appropriate level of detail, and added value to the ICU experience. In this pilot study, family members had positive impressions of receiving daily written summaries of care. Further study is needed to determine the extent to which written communication may affect family and patient outcomes.