Workplace spirituality as panacea for waning well-being during the pandemic crisis: A SDT perspective

Abstract

The present study explores the association between workplace spirituality and wellbeing of employees working in the hospitality sector during the COVID 19 pandemic crisis. Workforce agility and organisational identification were taken as parallel mediators for the relationship between workplace spirituality and employee wellbeing. The hypothesized research model was examined in the light of SDT perspective of psychological needs. Data was collected through questionnaire survey using standardized instruments. The study surveyed 322 hotel employees of the northern region of India and utilized Structural Equation Modeling to test the hypothesized relationships. Findings confirmed a positive association between workplace spirituality and wellbeing, and established the role of workforce agility and organizational identification as parallel mediators in this relationship. COVID 19 significantly affected employees in the hospitality sector due to unprecedented uncertainties and economic hardships, which has taken a toll on mental health and wellbeing of the employees. Supportive organizational practices and systems are essential to ensure flexibility, adaptability and promptness in reacting to disrupting situations. Hotels should provide mental and emotional support to their staff during the crisis situation. This study is the first of its kind to explore the linkage between workplace spirituality and wellbeing of hotel employees, with the positive effect of workforce agility and organizational identification. The paper makes a significant contribution in the emerging debate on the crisis within the hospitality sector by examining critical factors that influence long-term health and safety of employees.