Workplace ostracism in various organizations: a systematic review and bibliometric analysis

Abstract

Workplace ostracism (WO) has an unfavourable impression on the outcomes of employees. For the past few years, its power has grown as a type of “cold violence” in several categories of organizations. The purpose of the present research is to find significant contributors, current dynamics, domains and advocates further directions in the study arena of workplace ostracism. The paper adopted content analysis (CA), bibliometrics and network analysis (NA) on a sample of 144 documents extracted from Web of Science and Scopus database to observe the research happenings that have occupied a place on this theme. The key research focus is mainly on theory testing related to WO. Workplace ostracism antecedents, consequences, job performance, social ostracism, workplace incivility, social exclusion, emotional exhaustion, psychological empowerment, counterproductive work behavior, proactive customer service performance, proactive personality and political skill, emotional silence and model of workplace ostracism are also prominent research issues in this arena. After observing the different perspectives of the study like initial data structures, bibliometric, network and content analysis, the study will assist as a fundamental base for understanding the concept of WO in various organizations, its recent footprints and the direction where the research is evolving. Unlike the prior analysis, the study methodology used in this research is an amalgamation of network and content analysis and systematic literature review, which enabled the recognition of the intellectual structure to produce an inclusive summary of the study area.