Abstract
Competencies mobilized by service providers form an element of hospital services insofar as scientific and technological procedures that are part of the service become tangible. In view of the fact that hospitals have adopted Information and Communication Technologies (ICT), it would be logical to assume that learning contributes towards acquiring competencies related to changes in hospitals resulting from the adoption of new technologies. This paper aims to analyze relationships between workplace learning strategies and professional competencies after the adoption of innovations supported ICT in hospitals. Eleven interviews were carried out with professionals from three different hospitals and identifying the professional competencies resulting from innovations supported by ICT. This was followed by a cross-sectional survey involving 425 employees at the hospitals surveyed. The data analysis was undertaken by means of structural equation modeling (SEM). The results confirm the hypothesis and indicate that the performance of professional competences based on new ICT is determined by the way the respondents think, change and apply their knowledge, skills and attitudes in the workplace by use of new information and communication technologies.
Highlights
While research on innovations in hospitals has increased in recent years, many studies focused on macro-level variables such as organizational structures as innovation requirements (Länsisalmi, Kivimäki, Aalto, & Rouranen, 2006)
As hospitals face changes associated with Information and Communications Technologies (ICT) adoption, what professional competencies are important for employees to develop to facilitate the innovation process?
Speaking the results obtained confirm the hypothesis that learning strategies predict professional competencies in the workplace
Summary
While research on innovations in hospitals has increased in recent years, many studies focused on macro-level variables such as organizational structures as innovation requirements (Länsisalmi, Kivimäki, Aalto, & Rouranen, 2006). Micro-level factors - such as employees’ learning strategies and competencies - significantly affect innovation and change processes in hospitals (Jaana, Ward, Paré, & Sicotte, 2006). It is very useful to design systematic studies to examine micro-level factors in innovation processes in hospitals. ICT enables access to a complete blood count or a brain map via the Internet. It implies a situation change between service providers and patients, since both groups have to adapt to new ICT technical requirements and communication styles (Zarifian, 2001). As hospitals face changes associated with ICT adoption, what professional competencies are important for employees to develop to facilitate the innovation process?
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