Workplace Deviant Behavior and Its Demographic Relationship Among Taiwan's Flight Attendants

Abstract

ABSTRACT Employees' workplace deviant behaviors prevail in organizations, yet relevant studies are insufficient. The purpose of the study is to identify the pattern and extent of workplace deviant behavior among flight attendants and examine the relationship between demographic characteristics and this behavior. Survey data collected from 303 flight attendants in Taiwan shows that workplace deviant behavior can be categorized into three dimensions: organizational deviance toward organization, organizational deviance toward work and interpersonal deviance. In particular, gender and airlines make a significant difference in organizational deviance toward organizations. Implications of these findings and suggestions for future research are also discussed.