Workplace Bullying: Impact on Productivity, Teamwork, Sales and Income among Food Service Industry

Abstract

For decades, workplace bullying has brought the attention of every organization’s Human Resource Management Department. Several research studies uncovered that workplace bullying is a constant problem in working life that is often ignored and even tolerated in organizations. This study is descriptive-correlational, and survey questionnaires were disseminated through Google forms as the primary data gathering tool. The respondents of the study were the service crews of five (5) different quick-service restaurants at Barangay Tikay, Malolos, Bulacan. The findings of the study revealed that: (1) employees completely disagree with experiencing workplace bullying, (2) the level of employee’s productivity, teamwork participation, and contributions to sales and income showed a significant disagreement, and (3) there is a significant relationship between workplace bullying experience and employee productivity, teamwork performance and contribution to sales and income. Therefore, the null hypothesis, which claimed that workplace bullying has no significant relationship on the employee’s productivity, teamwork participation, and contribution to sales and income of food service establishments, is hereby rejected. Several recommendations were presented to managers concerning the implementation of further measures to foster an excellent working environment for employees.