Work—Life Balance and Burnout as Predictors of Job Satisfaction in the IT-ITES Industry

Abstract

Organisations today strive to augment job satisfaction in the workforce for it is conducive to lower employee turnover, higher engagement and greater productivity. The present study examines the impact of work life balance and burnout on job satisfaction in the context of the Information Technology (IT) and IT Enabled Services (ITES) industries. Burnout is measured through three dimensions, i.e., meaninglessness, de-motivation, and exhaustion. The findings reveal that while work-life balance and job satisfaction were positively related to each other, de-motivation, exhaustion and meaninglessness were negatively related to job satisfaction. The significant contribution to job satisfaction came from work life balance in both the IT and ITES industries. However, it was higher in the ITES group compared to the IT group. Further, findings show that job satisfaction was higher among the male respondents in comparison to the female respondents. Interestingly, the IT group had lower work-life balance and job satisfaction, while it had higher meaninglessness, de-motivation and exhaustion compared to the ITES group. The findings and implications of the study for enhancing employee satisfaction are discussed and future research directions are pointed out.