Abstract

This paper outlines an approach to routine work with mandated clients using child protection as a case example. It refers to a study undertaken in corrections in Victoria which found that the use of a pro-social approach (i.e. use of skills in modelling and encouraging desirable or pro-social behaviour and challenging anti-social or pro-criminal behaviour) integrated with other casework skills led to a reduction in re-offending of 30 to 50 percent. It is pointed out that a number of research studies have found that this approach is related to improved outcomes with a range of other mandated clients. It is argued that the systematic use of rewards and encouragement and the challenging of anti-social or unacceptable comments and behaviour should be seen as one of a range of key skills in casework with mandated clients. The detail of how such an approach might be used in child protection work is discussed and some possible objections to the approach are considered.

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