Abstract
Artificial intelligence (AI) based recommendation agents (RA) can help managers make better decisions by processing a large quantity of decision relevant information. Research on user-RA interactions show that users benefit from RA, but that there are some challenges to their adoption. For instance, RA adoption can only happen if users trust the RA. Thus, this study investigates how the richness of the information provided by an RA and the effort necessary to reach this information influence users' perceptions and usage. A within-subject lab experiment was conducted with 20 participants. Results suggest that perceptions toward the RA (trust, credibility, and satisfaction) are influenced by the RA information richness, but not by the effort needed to reach this information. In addition to contributing to HCI literature, the findings have implications for the design of better AI-based RA systems.
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