Abstract
Burnout is a problem encountered by employees in food and beverages industry in Kuta, Bali. According to Job Demand-Resources (JD-R) Model, burnout arises due to the work-family conflict. Although there is a significant relationship between work-family conflict and burnout, there is previous study that state individual is able to maintain their psychological wellbeing despite experiencing work-family conflict. The potential moderator in the relationship is organizational commitment. The sample was 196 employees from five food and beverages companies in Kuta, Bali which are registered in the Department of Human and Energy Resources of Bali Province. Data were collected through Burnout Instrument (r = 0.725), Organizational Commitment Instrument (r = 0.805), and Work-Family Conflict Instrument (r = 0.934). Data was analyzed using Moderated Regression Analysis (MRA). The results were work-family conflict significantly affected burnout (sig. Β1 = 0.000; β1 = 2.391) and organizational commitment significantly weakened the effect of work-family conflict on burnout (sig. Β3 = 0.035; β1 = 2.391; β3 = -0.876). Organizational commitment is a quasi-moderator in this study (sig. Β3 = 0.035; sig. Β2 = 0.034). Based on the results, company is able to create flexible work environment to reduce work-family conflict and designs training to increase organizational commitment in order to prevent burnout. Keywords: Work-Family Conflict, Organizational Commitment, Burnout, Food and Beverages DOI : 10.7176/EJBM/11-21-06 Publication date :July 31 st 2019
Highlights
Bali is a tourist destination known throughout the world for its natural and cultural beauty
Individuals who experience work-family conflict can avoid the appearance of burnout when they have high organizational commitment
Based on the results and discussion, it can be concluded that work-family conflict positively influences burnout, and organizational commitment significantly weakens the influence of work-family conflict to burnout in food and beverages industries employees in Kuta, Bali
Summary
Bali is a tourist destination known throughout the world for its natural and cultural beauty. 560 of the 823 restaurants in Badung are in Kuta District. The company has difficulty in handling employees who have characteristics not having enthusiasm at work, often pretending to be sick, and not serving customers wholeheartedly, which is similar to the characteristics of burnout. Burnout is a phenomenon that has the potential to occur in employees who work in high-pressure workplaces (Smith, et al, 2018). Individuals with burnout will experience a decrease in productivity and a higher level of absenteeism, experience symptoms of depression (Ahola, et al, 2017), and decreased motivation and performance (Hill & Curran, 2015). One of the job demands referred to in this model is role conflict (Wu, et al, 2019). The role conflict often experienced by employees is work-family conflict. Work-family conflict is defined as the inconsistency between work and personal life (Pu, et al, 2016)
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