Workers’ technostress: a review of its causes, strains, inhibitors, and impacts

Abstract

ABSTRACT Workers’ technostress is inevitable with the current omnipresent digital technologies in organisations. While there are numerous empirical studies of work-related technostress, we need a holistic conceptual model that summarises those studies’ findings. Thus, this study aims to build a conceptual model to explain workers' technostress. We gather work-related technostress literature from EBSCO, Web of Science, and Science Direct. Afterwards, we deductively examined those articles using provisional coding and produced a conceptual model. We use Stressors-Strains-Outcomes Model to predefine our codebook. In addition to the model, we also add situational factors that serve as inhibitors that moderating the causal effects of stressors and strains. The proposed model could help organisations to understand technostress phenomenon in their working space. By understanding these, organisations could formulate strategies to manage technostress and limit the impact on their employees. This understanding can be useful to manage unintended risks that technostress introduces to organisations.