Work with citizens' applications in the context of digitalization: departmental aspects

Abstract

Applications act as an important channel of feedback between the population and state authorities. An important element of the system of federal executive bodies of the Russian Federation, which are entrusted with the functions of ensuring the rights of citizens to appeal, is the Ministry of Internal Affairs of the Russian Federation. The article discusses the main provisions that determine the unified procedure for working with applications from citizens and organizations in accordance with the new conditions for the development of our state - the introduction of the "Digital Government" system. On the example of the Ministry of Internal Affairs of the Russian Federation, the possibilities and mechanisms for working with citizens' applications using the electronic document management service of the unified system of information and analytical support for the activities of the Ministry of Internal Affairs of Russia are specified. The author comes to the conclusion that information about working with citizens' appeals characterizes the state and effectiveness of the system of internal affairs bodies, since it is primarily associated with the accumulation of various information, quantitative and qualitative assessments of which can bring the system closer to solving priority tasks, namely, ensuring protection public order and the fight against crime. When analyzing the registration and control forms of the section "Appeals of citizens and organizations" of the application service for electronic document management of the unified system of information and analytical support for the activities of the Ministry of Internal Affairs of Russia, a number of problems were identified that arise in connection with the introduction of digital technologies, indicating that the procedure for considering applications in the bodies internal affairs is carried out in conditions of inferior legal regulation. The conclusion is made about the available resources in the development of the current classification system for incoming applications.