Work Values, Emotional Intelligence, Work Environment and Career Commitment among Generation Y: A Proposed Framework

Abstract

This article reviews the relationship between work values, emotional intelligence, work environment and career commitment in the banking industry. In future, the banking industry will be dominated by the new workforce, millennial generation or Generation Y, a generation whose behaviors and characteristics is different from the older generation before them. Generation Y is known as a very expressive generation, who as employees are confident but lacks career commitment and not interested in meticulous details; they present different views on work and duties. Generation Y, unlike employees of previous generations, tend to think that they have the competitive edge; no emotional connection or workplace loyalty. When job expectations are not met, they are more likely to switch jobs. The proposed study will be useful for all leaders and managers in the banking industry to gain a greater understanding of the work values of Generation Y employees. Consequently, this study may contribute useful knowledge in gaining career commitment among the Generation Y workforce