Work stress and organizational citizenship behaviors among nurses

Abstract

Background: Work stress is one of the effective factors responsible for developing physical, mental, and behavioral consequences among nurses. The effect of occupational stress on nurse's organizational citizenship behaviors (OCBs) has not been fully understood. Thus, this study aimed to assess the relationship between work stress and nurse's OCB. Materials and Methods: In this descriptive-correlational study, 301 individuals of the personnel of the hospitals of Tabriz were recruited by stratified systematic random sampling. Instruments for gathering data were the Nurses Stress Scale and OCBs Questionnaire. Data were analyzed by the SPSS version 23 software using descriptive analysis and Pearson correlation coefficient tests. Results: Most of the nurses were highly stressed in work, having a significant association with sex and type of employment. Furthermore, work stress had a negative correlation with age and work experience. Nurses' level of OCB was high and had a significant association with type of hospital, ward of service, organizational position, and type of employment. In addition, OCB had a positive correlation with age, work experience, and salary. There was no significant association between nurse's stress at work and OCB. Conclusion: According to results, nurses were highly stressed. Thus, educating hospital managers regarding the features of work stress is essential. Furthermore, establishing appropriate educational workshops in the field of OCB for improving work condition and organizational efficiency among the personnel is a vital manner.