Abstract
Permanent employees and contract employees plays an important role in the company. Therefore, every company must keep and maintain all the employees in order to be able to contribute as expected by the company. Good employees are not only able to do their duties and responsibilities, but willingly able to demonstrate an attitude beyond their duties and responsibilities as a form of sympathy to colleagues and companies. Attitude shown by employees voluntarily, without coercion and not related to salary or reward system, better known as organizational citizenship behavior (OCB). In the face of increasingly fierce competition, especially the banking sector, which is closely related to the ability of employees serving customers, OCB attitude that employees are needed to win the competition. But not easy to create the attitude of OCB employees. Many factors affect the attitude of OCB, such as work status and level of employee satisfaction. The purpose of this article to examine whether work status (permanent and contract) have a different level of satisfaction? Is there any difference OCB attitude shown by employees permanent and contract? Whether employee satisfaction has significant positive effect on the attitudes of employees OCB? Especially social satisfaction, extrinsic satisfaction (ES), and intrinsic satisfaction (IS). By using the 49 employees (30 permanent and 19 contract), Islamic Bank of Bangka, using descriptive quantitative analysis, the results showed that there was no difference in satisfaction and OCB attitudes among permanents employees and contract. Regression results indicate that social satisfaction and ES has a positive relationship to the attitude of OCB employees but not significant because P > 0.05 (respectively 0.075 and 0.07). IS showed a negative and significant relationship to the OCB (P < 0.05 level). However the results of ANOVA test, the all of employees satisfaction (social satisfaction, ES, IS) has a positive and significant relationship to the OCB, P < 0.05 level (0.029).
Highlights
The banking industry is a very dynamic industry because they always face a very tight competition
Analysis for H1 Table 1 shows that the average score organizational citizenship behavior (OCB) for permanent employees and contract employees respectively by 3.96, so there is no difference between the behavior of OCB permanent employees and contract employees
Bangka Islamic Bank is a bank that stands by Islamic Sharia, so that all employees both permanent employees and contract workers already understand the vision and mission of the bank is aiming to run the Islamic Sharia
Summary
The banking industry is a very dynamic industry because they always face a very tight competition. Each bank is required to face the competition and capable of evolving as expected. The Competition is with government or private banks, and by foreign banks. The bank as a financial institution which engages in raising funds and distribute it back to the public should be aware of the importance of service to customers. Having a qualified employee is important to win the competition. The qualified human resources is able to do the tasks that are responsible with the job description, but must be able to demonstrate an attitude of responsibility beyond the formal as had been required by the company
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